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1 comment
I took back two boxes that were not used on a lowes install job. I took the bill that had the tile charge on the statement. I waited for over an hour with a guy named Jon at lowes Owensboro service. After waiting and not saying a word he said that he wasn't sure how...
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Anonymous
#1003417

If you arent the contractor, then you arent entitled to anything. They can't refund a bill that hasnt been paid, especially if you aren't the company who bought it.Your contra...

Author
Location
Owensboro, Kentucky
Reason of review
Poor customer service
Review #654512 is a subjective opinion of poster.
1 comment
1.0
Details
We purchased a Whirlpool washer and Dryer on May 26th 2015 and were told that earliest delivery will be June 10th. I kept my day free for the delivery and took time off from work. One day before the scheduled delivery I got a call that they cannot delivery it on June...
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Anonymous
#998485

I live in WI and shop at my nearest Lowes in Rockford, IL. I have bought appliances from them and had their delivery service which is next day or 2nd day. They apparently us...

Author
Location
Birmingham, Alabama
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Let the company propose a solution
Review #654277 is a subjective opinion of poster.
1 comment
I bought a small outdoor table, unassembled and in the box plus two chairs. Loaded them up and went home. Looked at the receipt to deduct amount from check book and noticed a ten dollar assembly fee. WTF? It took me two minutes to put together. NO ONE at the store...
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Anonymous
#1003422

ive seen it printed in big letters on the price tags. $10 assembly.good luck with that.

Author
Location
Lewistown, Pennsylvania
Cons
  • Rip off
Reason of review
Pricing issue
Review #653857 is a subjective opinion of poster.
0 comments

Lowes - Plants Review from Ogden, Utah

All of your plants have spider mites. I work for a pest control company and they are very quick spreading nasty bugs. I've brought home ants twice about 6 months apart and they turned out to have spider mites, it spread to every single one of my plants and killed off some that I've had for years and years. Hundreds and hundreds of dollars wasted. I called to make them aware and they did nothing. Pieces of ***
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Author
Location
Ogden, Utah
Reason of review
Bad quality
Review #653780 is a subjective opinion of poster.
0 comments
We purchased a refrigerator that was on sale. A couple months after the manufacturer's warranty passed, an issue came up and we knew to contact Lowe's Service Advantage as we had purchased the extended warranty. We asked for a service call to determine what was wrong...
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Author
Location
OregonUnited States
Reason of review
Warranty issue
Loss
$3200
Preferred solution
Let the company propose a solution
Review #653561 is a subjective opinion of poster.
0 comments

5 Piece Dining Set Review

I had my Father's Day ad that advertised a 5 piece dining set that I went to the store to purchase. When i arrived to make my purchase the manager told me that the ad was a misprint. So I didn't get to make my purchase.
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Author
Location
Shepherdsville, Kentucky
Reason of review
Poor customer service
Review #653209 is a subjective opinion of poster.
1 comment
2.3
Details
They are not interested in customer service, I have only been asked twice out of 20 or more visits for the my Lowe's card to scan my purchases. Cannot take the program seriously when the employee ringing the purchase doesn't.
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Anonymous
#1248720

Hey helpless victim... if you walk through the store, you will find signage directing you to everything you need. You can't read? Not Lowes fault. You can't find help? T...

Author
Location
Spring Hill, Florida
Reason of review
Poor customer service
Review #652206 is a subjective opinion of poster.
0 comments
Lowes - Washer install from ***
we just moved into our beautiful home this past Sunday. We had the washer/dryer delivery the same day. At the end of the evening - I decided to test out our new washer. Put a load in and proceeded to go and shower. Ten min later, I come out to find the laundry room...
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Author
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service
Review #651497 is a subjective opinion of poster.
0 comments

Lowes in Oaks, Pennsylvania - Don't believe their timely manner, same day install guarentee for a hot water heater

Called Lowes on Saturday at noon due to hot water heater going out and flooding the downstairs. Picked out new heater and they said they would install Monday or Tuesday, but would call on Monday. Monday comes, no word. Called to find out, got transferred from department to department, no one was picking up-kept going back to customer service. Noone knows what is going on and everyone seems to have an attitude. Finally got ahold of someone in plumbing, they had no clue what was going on but said they would find out and call back. No call. Come Tuesday at noon, still no call. We called them, they asked "when do you want it installed?" We said now. They go to call installer and call back saying he is booked all week, they can maybe get him out Thursday. We cancelled the order. 2 words: Home Depot.
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Author
Location
Oaks, Pennsylvania
Reason of review
Poor customer service
Preferred solution
make others aware of how bad installation service is
Review #651224 is a subjective opinion of poster.
2 comments
No carts in lumber 45 min. After complaining it wasn't cashiers job went to Home Depot this is second time in a week this happened
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Anonymous
#1000987

Cashiers can't leave their registers. Why not pick up a cart when walking in to the store, if they are around the parking lot.

Author
Location
Catawba, North Carolina
Reason of review
Poor customer service
Review #651182 is a subjective opinion of poster.