Fabeion C

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Delivery not received

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Given a delivery time 4:30-8:30 pm never heard any update if delivery is delayed or when it wouldve made.
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Preferred solution: Price reduction

DorisL J

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Refusal to return…

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Lowes - Refusal to return…
Lowes - Refusal to return… - Image 2

I purchased a $60 Larson door handle April 20,2022 to fix my locked up door handle on a house built in 1995. Turns out the Larson handle I bought was not correct and in the disassembly of my current door handle, it released and is back to full functionality.

I put the door handle back in the package and attempted to return sometime thereafter, even though I had misplaced the receipt. I gave my drivers license and they still refused the return. Here I am 8/8/2022 and I just found the receipt and tried again at Lowes, they refused a second time saying that it is beyond the 90 days! They are correct, 8 days beyond the 90 days, really?!?

I left the handle with them and said okay just throw it away! However, upon reflection I returned to the store to ask to speak to a manager and they refused again, stating they cannot over ride. So, I asked to get my item out of the trash stating I would call Larson directly, they had put my item in the returns basket and were going to sell it a second time!!! Or maybe third, considering they did not throw it out.

I find it atrocious that they would not take it back the first time, store credit nothing, and then when I do find the receipt they still will not take the item back!!

I am going to call customer service with Lowes & Larson and make my complaint known. I am a single mother (my husband was unfaithful and we divorced due to his infidelity amount other things!) of two boys.

I live in a nice home and I tried several times to recoup my costs, I find it hard to believe that lowes cannot find a way to accept their item back even for store credit. From now on, I will not be shopping at lowes and I am certainly not giving anyone my drivers license from now on, no matter what, it didnt help so what was the point of that?

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Loss:
$64
Cons:
  • Manager attitude
  • Store management
  • Return policy

Preferred solution: Full refund

User's recommendation: I recommend you do not purchase items from lowes, especially if you are not good with keeping receipts with purchases!

1 comment
Guest

I will update my review with I called the Lowes (Bradley-Bourbonais) I purchased from and spoke to manager there, Frank. He has since refunded my item.

And I will be leaving this store specific manager a positive review with Lowes. I would not recommend the Lowes in New Lennox that refused my return on my second attempt.

MaryKatherine B

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Verified Reviewer
| map-marker Monroe Township, Pennsylvania

I have been holding for a manager to answer the phone and i am still holding. i ordered a dishwasher that cost over 850.00 and it was supposed to be delivered today and i have not received it.

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Poor customer service. I canceled my order with Home Depot because of the same reason. So I decided to purchase it from Lowe's. I will not order from Lowe's again. I will purchase locally from now own. This is really ridiculous The service at the Montgomery Store sucks!
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Cons:
  • Sorry service at the montgomery store

Preferred solution: Deliver product or service ordered

User's recommendation: Will not recommend

1 comment
Guest

If you want an appliance right away you should purchase it from a store that has it in stock in their local warehouse or that is actually in the. store.

Typically if you "order" an appliance from a big box store they get it from the manufacturers warehouse and they are often delivered by a company contracted by the manufacturer.

Unfortunately the manufacturers are not very good at letting stores know if an item will be backordered. Having sold appliances at one of the big box stores I know that if you aren't able to experience delays in your deliver that you should only buy from local stock.

Bill W Lap

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| map-marker Brick Township, New Jersey

Trash in potting soil

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I bought a 64 quart bag of Sta Green potting soil at Lowes and it contained wood debris that was probably demolition garbage. These were not small twigs but pieces of what look like lumber shards that were 7 inches long and 3/4 inch in diameter. I had intended to use this as advertised -potting soil- but ended up throwing away a good portion. I would have bought something else if I had known what was in the bag. Thanks, Bill
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Loss:
$12
Cons:
  • Contains garbage

Preferred solution: replacement

User's recommendation: buy something else

Anonymous
map-marker Pittsburgh, Pennsylvania

Carpet Installation company

Numerous order and installation problems with carpet. 2 small orders placed within days at same store and paid in full.

After numerous calls I was assured there was no problem. Installation company knew nothing about it but again, after numerous calls, said no problem. Just the beginning of issues- installation company had under a name I never heard of and misspelled street address. I corrected spelling with them but they still had wrong spelling in computer and called half hour before because couldnt find address.

So 3 men came to carpet one 11x11 room and left. Room was completely empty but they removed window air conditioner to carpet. Why? The screen fell out on roof and bent.

Unfortunately I couldnt communicate with them because they spoke very little English. Sloppy job on doorway end. One single man came later to do other room and stair. Again very small area, no help, but did a nice job.

Took him approximately 6 hours. Called supervisor twice. Made many excuses and Said could only send me $100 check. Never received.

Never complained in my life! Outrageous installation company!! And must have made at least 6 calls to Lowes. Lowes is where the problem began.

So frustrating and exhausting. Never ever use this installation company. Ultimate Home Services no address given. Supervisor- Scott - 724-462-****.

Lowes Belle Vernon Pa. 724-930-****.

1-23-2023. Thank you

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Michael D Ebv

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Verified Reviewer
| map-marker Spring, Pennsylvania

Damaged microwave and MGR issue

We purchased a microwave that was delivered. We are upgrading our kitchen.

Purchased everything from Lowe's 22,000 in cabinets 5,000. counter top and 1300. on stove and microwave. Cabinets are running late.

stove and microwave where delivered last Saturday. Since there is no kitchen at the moment nothing was opened when Delivered. I decided to look at the microwave to see how to install. Noticed a gash in the back of it.

Called the Lowe's we purchased at . He was going to call me back and never did. Called back on Sun. and was told to bring it back in and reorder.

So we lugged it to the store to have some clown of a manager give us a hassle about bringing it back. Telling me we had 48 hours after purchase to return it. I just wanted to order a new one and got read the Lowe's rights. All the employees couldn't understand why she was giving us a hassle.

The box was just opened and no kitchen to put it in the cabinets aren't here. You spend 30,000. dollars at this store and you get crap over a 400. microwave???

This lady is an *** clown...

She said she will make a one time exception...

Well, Lucky us... Told her I'll cancel the hold dam order if she is going to hassle me over a new microwave...

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Preferred solution: A fired MGR

User's recommendation: you have 48 hours to return appliances

3 comments
Guest

First of all. The sales man was supposed to inform me of that an he did not .

When I said something to that person he told me he never tells anyone that. Also, You have to ask for a copy of the return policy. And I have no kitchen yet there was no reason to get it out of the box. That's why I had it delivered three weeks after purchase...

You must be a *** clown mgr. At Lowes....

Guest

If you had bothered looking at their return policies you would know there is a limited amount of time to return appliances. The reason for this is that the manufacturers won't accept returns except for initial failure on delivery.

After that the repair warranty kicks in. Lowes won't be able to get credit from the manufacturer for the microwave.

It is very important to inspect products when they are delivered even if you aren't going to be using them right away. You should be grateful that she made an exception for you.

Guest
reply icon Replying to comment of Guest-2307940

No they should be greatful I didn't cancel a 30000. Order over a 400.

Microwave... If you ask me they and you are the ungrateful ones... You are an *** clown lowes employee..

maybe they shouldn't hide thing from consumers... So they can take advantage of them.

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Ricky F Xji

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Verified Reviewer
| map-marker Decatur, Alabama

Gift cards

Over the last 3 years our daughters have purchase gift cards for us . So far two 50.00 and two $25.00 were decline. They lost there receipt so out of luck. I also have a business account with Lowes when I carry something back for return they cant find where I paid for it and it was on their cc. Its seem their losing a lot of their info.
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Loss:
$200
Pros:
  • Good selection
Cons:
  • Lost info employee not processing gift card correct

Preferred solution: $200.00

1 comment
Guest

They lost every receipt over three years of giving you gift cards?

Ashley G Mgd

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| map-marker Broken Arrow, Oklahoma

Poor Return Policy

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Lowes - Poor Return Policy
Lowes - Poor Return Policy - Image 2
Updated by user Jan 10, 2023

I learned earlier this week Lowes had taken back the initial payment from a new bank account I had opened. Another complaint has been sent to the attorney general's consumer division regarding this on 1/9/2023 asking how the bank let that happen and why Lowes took it...

Original review Oct 24, 2022
Im just going to make this short for this since I've been battling with them about a return and refund since the beginning of September this year. On 8/20/2022 I purchased a Samsung refrigerator at Lowe's using a leasing agency they supported called Progressive Leasing.

The refrigerator was delivered on 8/24/2022 and when I moved into my new house on 9/10/2022 I found the appliance not working. I have asked for help from Lowes, the manufacturer (Samsung) and progressive leasing. Samsung deemed the appliance irreparable after looking at it and finding it has a sealed system issue. They sent me a message confirming there is no company here that can fix it.

After being given the run around, I asked for progressive leasing to cancel my lease as it clearly states in the agreement we can cancel at any time. They have made cancelling this lease a nightmare and on top of that added a random charge of $170 for no good reason. After submitting a complaint to the attorney general's office in Oklahoma consumer division, Lowes has someone from Assurant reach out to me on 10/21/2022. He stated he will refund me $1885 and I'll accept the check but I am honest and told him I am leasing to own through progressive leasing and he stated he did not know that.

I have not paid $1885. So far I'm owed $595 and that's not even including all the time these companies have wasted on this. The Assurant representative tells me he'll call back in about 15 min and he does not. I call him this morning and email with no response.

They say they're going to refund me what I've paid and when I tell him about the leasing agency he doesn't have a clue what's going on.

I just want the $595 back. And for Lowes to reach out to progressive leasing and find out why they aren't honoring their agreement to cancel.
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Loss:
$595

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Houston, Texas

I purchased a top of the line shower door online because its not in stock at stores. It was delivered by Ceva Logistics and left the package and merchandise severely damaged on my porch.

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Lowes - I purchased a top of the line shower door online because its not in stock at stores. It...
Lowes - I purchased a top of the line shower door online because its not in stock at... - Image 2
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Lowes - I purchased a top of the line shower door online because its not in stock at... - Image 5

I called customer service as directed. They created a case and said the local store, Alamo Ranch, would contact me within 24 hours to pick it up.

They wont give me a refund of $649 until they get the package back. Two days later, the Lowes store hasnt called me. I called customer service again and they said they would elevate it to Management at the store. I decided to go directly to the store to talk to management which told me they will not pick it up because i didnt buy it at their store.

I told them I need to get my refund. I have purchased another one because it is urgent, my contractor is waiting for the shower door.

I was told that if they picked it up they would charge me for it. I cant believe this customer service.

I am getting the run around from Lowes customer service at The 1-800 number and the local Lowes store.

I am inconvenienced and have paid for a damaged package over $1300 and still dont have it resolved.

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User's recommendation: Dont buy at Lowes, they dont value customer service

Latonda Lrf
map-marker Sharon, Pennsylvania

Order on line

My stupid kid added that !! Big dummy!!! ...its making me put 100 characters wierd++tyhft7iuhtt57uyy
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Anonymous
map-marker Detroit, Michigan

Poor service and sales person had no knowledge of appliance if they were in stock if they could be ordered why estimated time we could get one

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Wrong hot water tank delivered outside. Didnt realize it till I got home and then it was at my cost. I had to bring it back for an exchange. I feel they should have taken care of that.
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User's recommendation: Double check your iron don’t depend on salesman

Anonymous
map-marker Plymouth, Massachusetts

Lost alot of food and refrigerator and freezer

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Broken 1 1/2 year old refrigeratorover a week to get a appointment to get it fixedA week without a refrigerator
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1 comment
Guest

What does this have to do with Lowes? Appliances can break and need repair.

They didn't make the refrigerator nor do they repair them. It's unfortunate and inconvenient when your refrigerator quits working but when it does all you can do is wait for an open service appointment.

Anonymous
map-marker Fort Wayne, Indiana

Mislabeled product cancellation: Order # 90861**** Invoice # 95884

I ordered fence panels, 6-ft x 8-ft Pressure Treated Pine Dog Ear Shadowbox Fence Panel :Item #: 53960 |Model #: OGF1085-FN

on March 6th. I was informed by telephone that this product does not exist and that the delivery people had nothing to bring me.

There was no apology, no explanation, nothing except we cannot help you. How can a company as large as yours not only have a product available online but also have it take 6-7 days for your fulfillment people to realize the problem. I purchased a product online and took the time pay for delivery. As a frequent customer I am very disappointed that there was no recourse offer to me for the company's mistake.

I even ordered more fence after your mistake. I'm very disappointed in how all of this played out.

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User's recommendation: Hold them accountable for their mistakes.

Whitney K Nqc

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Delivery issues

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Lowes - Delivery issues
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I am a very loyal Lowes customer and have been for years have family that has worked for you. I have placed an order 11/5 order # 76280****.

Lowes delivery has called me as of this morning 3 times to reschedule. It was supposed to be the 8th, moved it to the 14th and then this morning they wanted it move it again. They seem to be having issues with their flat bed delivery truck. I understand things happen but I also know that they could just as easily rent a truck to get their deliverys out instead of having to constantly reschedule them.

They have been pretty polite about the situation but I paid for this to be delivered bc I do not have the means to pick it up, being drywall, wall paneling and insulation.

And now I am going to be late getting this house ready for the new tenents which is costing me money. I feel like Lowes should have contingency plans in place for situations like this.

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Loss:
$900
Pros:
  • Over all they are great except for this one issue
Cons:
  • Delivery sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Try and have an alternative means of getting any large orders you plan to have delivered, just in case.

Anonymous
map-marker Lebanon, Tennessee

Do not buy big appliances at Lowes

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I bought a stove at Lowes. It was delivered and set up. The light was on. I was out of town but when I returned, I tried the stove no burners worked- oven had no heat. Little did I know, but after 48 hours- Lowes sends you to manufacturer-they wont take it back!!! Now its 3 weeks later that a service representative will come to see my stove. This is ridiculous! Do not buy appliances at Lowes!
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User's recommendation: Do not buy appliances at lowes

1 comment
Guest

That's how appliance warranties work. You will find most stores work the same way.

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