store service customer service customer home manager home depot order depot money

Veteran's Discount | Lowes review from Indialantic, Florida

If Lowe's is going to offer a Military discount that's great. Why not offer it to all Veterans? I was in the military for 4 years, now I'm out, Therefore I am retired Veteran. I've shopped at Lowe's and Home Depot for years. I use my expired Military ID for the 10% discount and never had an issue until today. The *** cashier wanted to split hairs and tell me my ID was expired. Once again I am a veteran, but I don't take any VA benefits so I do not have a VA card. I get the active duty part, but Wouldn't it be easier to give the discount to all Veterans, not just Veterans with a current VA card?
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1 comment
Anonymous
#1107554

I used to work there and there was an issue with a cashier not honoring military discounts and our store manager was pissed!! It was told to all employees that we are to honor ALL types of military identification.

If you ever have that issue again ask for a manager. Although this shouldn't be an issue anymore.

THANK YOU FOR SERVING!!!

Review
#783893 Review #783893 is a subjective opinion of poster.
Reason of review
Military Discount
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Veterans Discount

Lowes Install Sales - SAY NO

1.0
Details
Kitchen Remodel was a total disaster. The Install took over 3 months to complete because project coordinator was so rude and did not care if installation was done or not. I called management and spoke to everyone it seems at Lowes and they all have the same attitude of not caring if customers are satisfied or not. I was lied to and even hung up on by rude Lowes management and install staff. This was the worse experience I have ever had, will never use Lowe's services again.
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1 comment
Anonymous
#1106287

I am going through the same thing with Lowes in Framingham mass. Been six months, a total disaster and not done yet.

Review
#783659 Review #783659 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Products offered
Reason of review
Poor customer service

Resolved: Price Match NOT | Lowes review from Plant City, Florida

1.0
Details

Update by user Feb 20, 2016

Lowe's has contacted me on this and I cannot say enough about the excellent service I received. They reviewed the facts of my complaint and honored their price match just has they promised.

Also, they contacted me often to be certain the item was delivered in a timely manner and to my satisfaction.

Thankfully, they do listen. Hopefully, training will be considered for those that did not.

Original review posted by user Feb 03, 2016

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per there own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we’ll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities." No where in this does it say they have the right to say that they can turn it down if they are going to lose money on it. So don't even try......and if you aren't happy, their Supervisor in Customer Support will ever so politely tell you there is no one above him to help you. End of story. Well...sadly, Lowe's not only lost a valuable customer and Lowe's Card holder...they lost our trust.
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Resolved
Review
#783359 Review #783359 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Unwillingness to offer assistance
  • Customer service from assist manager
Reason of review
Poor customer service
Tags
  • Not Guaranteed Price Match

Rude Employees | Lowes review

4.0
Details
The products that I have purchased from Lowe's are fine. However, the employees need a curse on "How to win friends and influence people." Lowe's employees are rude and unprofessional, they grunt replies when asked a question, or don't reply at all. Any product that Lowe's carries, I suggest that you try to purchase it from a company that will appreciate your business, Lowe's does not appreciate your business. Any local Lowe's store I have had dealings with and this includes their corporate office has been dismal. I guess it will take Home Depot or another like store moving into the area before they appreciate their customers and provide them the service they deserve.
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Review
#783089 Review #783089 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Employees
Reason of review
Poor customer service

Much better than the Competition! | Lowes review from Mesa, Arizona

4.4
Details
Time after time - Lowes has Exceeded my expectations. Friendly and knowledgeable employees, caring Staff, clean surroundings. While they may not have everything for every home (tough to carry parts for 40 year old trailer sinks, windows and doors, 30 year old home bathtubs and sinks, etc.). Sale and Clearance items can be found throughout the store and during all seasons. They are active in many charitable community events from Habitat for Humanity, to Pinewood Derby cars for kids, to yearly campaigns for Cancer, and more. Thanks Lowes for being part of our community!
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1 comment
Anonymous
#1105410

Haha! This is hilarious!

Review
#782718 Review #782718 is a subjective opinion of poster.
Reason of review
Good customer service
2.0
Details
Went to lowes, got samples of laminate, brought them home and 'tested' them. We soaked, dipped, dripped water on them and scratched them with a fork to see how they would hold up to our busy household. This flooring did great in our tests and I loved the tavern oak...
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Review
#782620 Review #782620 is a subjective opinion of poster.
Reason of review
Poor customer service

Feed up !!ALL lies... | Lowes review from Haysi, Virginia

2.2
Details
We had Lowe's put in our flooring ..In livening room,dinning room and hallway ...I have had to call them over 20 times ..They sent out two diff guys to fix the floor in over 5 months...still the flooring is not fixed and one guy cut *** in my kitchen floor the size of a dime...When I said something to him ,he said its not that bad ..What the heck ,It's my floor....Then he puts caulking over it .....I'm like what have you done ..he says he will cover it and no one will see it..REALLY !!! This is the kind of back wards work Lowes is ok with !!!!!!!??? Now I have called the main office and talked to the store mgn...NOTHING...Come on 5 months and only 2 times that store has called me ,with lies all lies ..we will send someone out to fix the floor..noone has fixed it in 5 months ... Time for a lawyer!
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Review
#782296 Review #782296 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Friendliness of staff
Cons
  • Installers and installation
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Price reduction
Tags
  • Lowe s Home Improvement

Kobalt Lowes - Positive Return !!!

4.0
Details
I had a ratchet socket wrench from a Kobalt Kit fail on me - the socket release was permanently engaged, so sockets would fall off. I walked into Lowes Return Desk, was asked to see someone in Tools to select a matching wrench - brought it back to the Returns counter, and after the item being scanned, I was sent on my way. The whole process was positive: no requirement for Receipt, ID or Credit Card and including tool selection, took less than 5 minutes. The 'Kit' wrench was not available as a solo item, but a close visual match was found (worth more than the whole kit!) and I was sent on my way. Bonus Points to Lowes, North Myrtle Beach, SC!!!
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Review
#782135 Review #782135 is a subjective opinion of poster.
Pros
  • Way lowes dealt with the return
Reason of review
Reliable warranty
Tags
  • Wrench
  • Socket Set

No parts available for Kobalt Tools | Lowes review from Bradenton, Florida

1.0
Details
I will never purchase a tool from Lowes again unless I plan to throw it away when I'm done using it. I purchased a paint sprayer about two years ago and cleaned it with laquer thinner which ruined the spray head seal and the paint cup seal. I figured I could easily order new parts for the gun. Wrong. Their support is almost as bad as Verizon. I was on the phone for 37 minutes, mostly on hold only to finally get a person and she informed me that no parts are available for paint sprayers. Save your money and buy a decent quality tool. BTW you wont find much of that at Lowers.
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1 comment
Anonymous
#1119569

ok while it sucks that they don't have parts according to "them" what you fail to take into account is that YOU damaged the sprayer.

you can very easily find the parts for the machine on other websites sear parts direct.com or ereplacement parts.com for example are just 2 or *gasp* goto google enter the make + model of the sprayer and parts and you'll find other sites that have it

Review
#781667 Review #781667 is a subjective opinion of poster.
Cons
  • Staying on the phone 37 minutes
  • Bad customer service
Reason of review
Damaged or defective
Loss
$75
Preferred solution
Deliver product or service ordered
Tags
  • No Kobalt Parts Available

Samsung dryer purchase | Lowes review from Greenville, North Carolina

I purchased a Samsung dryer. Two and a half months after the purchase, the dryer stopped working. Contacting lowes, I was immediately shifted to the manufacturer warranty. It took two weeks to reach someone, two weeks to get a repairman and three weeks now before a return appointment. I have been given dubious numbers to contact from lowes. This morning, the number was disconnected! I will never purchase another Samsung or lowes appliance! If you can, seek a local dealer!!!
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Review
#781512 Review #781512 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Getting the run around from the customer service office
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered