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Lowes in Bullhead City, Arizona - Laminate Flooring

1.0
Details
I purchased 16 boxes of laminate flooring, over $1000.00 from Lowes on 10/09/15. At the time I purchased the flooring the sales person told me that if I had any flooring left from a opened box I could return it and a refund would go on my credit card. Well on 11/04/15 I tried to return 9 unused Laminate pieces of flooring from a box that holds 14. All of a sudden Lowes said I could not get a refund for a open box. I then go back to the sales person that sold me the Laminate. Now he tells me I cannot return a open box. After this experience with Lowes I WILL NEVER SHOP AT LOWES AGAIN. HOME DEPOT WILL GET ALL MY BUSINESS.
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2 comments
Anonymous
#1060762

If the flooring is sold by the carton they aren't going to refund any less than a full carton. I expect the salesperson said any full cartons could be returned.

Many customers hear what they want to hear. I work in retail an constantly have people say they were told things when they were told just the opposite.

Anonymous
#1058832

Salesperson makes the sale, salesperson gets paid. Do you really think they give a 5hit what happens after that?

But hey, you saved a couple of bucks and helped drive all of the local flooring retailers out of business so don't blame Lowe's for having the lowest prices. It's all you really care about right?

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Review
#729111 Review #729111 is a subjective opinion of poster.
Reason of review
Refund issue with return,
Loss
$33
Preferred solution
Full refund

Lowes fencing......never ever used them.....

after 3 years countless hours of lies, delays,,,,i paid for a fence to keep my dog in. little dobey, after 3 years, bricks, etc line the fence, he manages to get out, every once in a while, 65 yrs old, I am chasing my poor dog to keyser ave, a very busy intersection......main truck route in taylor....fired original contractor, after job......feel free to contact me pat1032010@outlook.com , I will be glad to send pictures or invite u to see property for yourself........DO NOT LET LOWES DO ANYTHING FOR U, U WILL GET NOTHING BUT ABUSE, I HAVE SEVERAL RECORDED PHONE CALLS, FEEL FREE TO LISTEN...I AM HAVING ANOTHER CONTRACTOR REPAIR THE DAMAGE, WHEN I CAN SAVE MY MONEY, I WAS EVEN TOLD THE SALESMAN, SOLD ME THE WRONG FENSE FOR MY NEEDS....SENIOR ABUSE, YES, DO THE CARE NO.......I WILL GIVE U MY TELE. NO. IF U WISH WHEN U EMAIL MAIL....BEWARE OF LOWES I AM PLACING SEVERAL REVIEWS ON ALL SITES,
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1 comment
Anonymous
#1058290

ok next time you try engrish so good yes?

Review
#728734 Review #728734 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
INSTALLED 6 INCHES DOWN
Loss
$6000
Preferred solution
Full refund

Lowes in Laurel, Maryland - Don't waste your time!

Could not be more unhappy with this store. Trying to get blinds installed. What a joke! Terrible employees just don't care. Don't make this mistake. Save yourself the stress and anger of dealing with employees that do not value your time or money. Extremely poorly run and unorganized. After the contractors came to measure I was never contacted for final price and to schedule installation. A week later I still couldn't get his info. They messed up all the information in there system so no now could pull up the job. I spent three hours on the phone just trying t pay. I was hung up on three times, transferred more times then I can count and dealing with the worst attitudes I have ever dealt with with. Use anyone one else. Just pathetic what is going on at this store.
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Review
#727529 Review #727529 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lumber Review

1.0
Details
Hi Went to lowes, Poinciana, bought lumber and requested help cutting it. The staffer was very rude and not professional the least to say. Talked to a manger who did not seem to care either and decided to bring my business to HOME DEPOT.
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Review
#727304 Review #727304 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Las Cruces, New Mexico - Extremely Poor Customer Relations...

3.3
Details
Needed to purchase several thousand dollars worth of blinds for new home construction. Various Lowes associates at the Las Cruces, New Mexico store could not get together a consistent quote in time to take advantage of a one week 10% discount for opening a Lowes charge card. However, the manager, Kevin made memo that he would honor the discount once they could get the final quote together. After seven visits to Lowes and several differing quotes for the blinds, an associate gave me what she referred to as the final quote. At the checkout counter the cashier said she was not able to give me the 10% discount even though I had in hand a memo from Manager Kevin saying he would honor the discount. I requested to speak to Kevin and he proceeded speak to me in a very rude manner. Told me that the "final quote" was incorrect and should actually be $1400 more. He also stated that he wasn't going to make money on the transaction. When I requested he honor the 10% discount because I had opened a Lowe's account as discussed and it would help with the tax on the order, Kevin stated, "Everyone has to pay their taxes, lady." On the other hand, I do owe my sincere thanks to Lowes Manager Kevin. Because of his very rude behavior and lousy customer relations, I took the Lowes "final quote" to Home Depot where I subsequently placed my order for the EXACT same blinds. Home Depot was not only quick to quote, but very polite, helpful, and professional-- very unlike the experience at Lowes. So thank you Kevin for helping me save $900 over your lowest quote. Will never come back to Lowes, nor recommend to anyone.
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Review
#726882 Review #726882 is a subjective opinion of poster.
Cons
  • Lack of responsibility
  • Not being honorable in business and promises
  • Weak product knowledge
Reason of review
Pricing issue

Lowes - Whirlpool Refrigerator Review from Eugene, Oregon

1.3
Details
Bought the extended warranty and when my refrigerator had a minor issue and i waited on the phone for an hour, they finally told me the part i needed repaired wasnt covered. Not only that, the customer service supervisor Samantha couldn't have done a worse job handling the situation. Because of Samantha (the call taking supervisor ) and the way she handled the situation, i will never buy another product from lowes again. Home Depot is right next door and actually takes care of their customers.
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1 comment
Anonymous
#1072253

I would try calling them back. The extended protection program covers everything EXCEPT user neglect.

They should have covered any wearable part. What specifically was declined?

Review
#726464 Review #726464 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Warranty issue

Lowes - Do not help elderly customers at Greeley Co. store.

1.0
Details
I just bought another 10 forty lbs. bags of wood pellets and employees were around when I loaded them on a cart and checked out and did not offer any help. I am 82 years old and only once in a while when buying heavy items at Lowes does an employee either help or find help. I can do it, however do have to stop and rest. From now on I am going to Home Depot as they always help. I had to look and look to find a flat bed cart to load them on as they do not even keeps carts in the same area or the part of the store where the wood pellets are located. Lowes wood pellets have always been of good quality, my complaint is about the service.
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2 comments
Anonymous
#1056475

They are a self service warehouse retailer. Why would you expect them to help you load everything, regardless of your age.

At 82 years old I am sure you remember the locally owned businesses that WOULD help you load and expected to load. Unfortunately, in the consumers quest for low prices and nothing but low prices, they have all been driven to extinction.

Take another look in the phone book and see if there is still any place locally owned and go there. You may have to pay a little bit more but I'm am sure they would be more than happy to load it for you.

Anonymous
#1192055
@Anonymous

My anonymous, this is ridiculous they can still help a person out with their purchases. There is no excuse for lazy, period!

if they are being paid to stand around and watch an 82 year old person load bags into their car they can help. The problem is employees at the greeley store thinks its ok to accept pay for standing around.

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Review
#726358 Review #726358 is a subjective opinion of poster.
Pros
  • Product was fine
Cons
  • Service
Reason of review
Good quality

Lowes Staff Review

2.2
Details
I am so tired of going into lowes and the customer service is so nonexistent. I ask this person Kim behind the customer service counter a question and she acted like I was interrupting her life and gave me a lame answer and didn't help me at all. Not a fan of your store at this point and Kim needs to learn some people skills!!!!!
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Review
#725978 Review #725978 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Alexander, Arkansas - Lowe's flooring installation a nightmare.

3.4
Details
1. I needed new flooring for the house I'm moving into.2. I had three others look at the house in addition to Lowe's.3. Flooring salesman at Lowe's suggested a Pergo that I loved.4. Lowe's sent out an installer.5. Installer from Lowe's says tile has to come up. All of the tile. Everyone else who has looked at it said they could lay the Pergo over the tile. Lowe's website states that Pergo can be laid over tile. Pergo says it can be laid over tile. First problem. 6. Installer has 27 sheets of plywood on materials list. ??? Why?7. I asked flooring why there were 27 sheets of plywood on the materials list and he said installer was putting in a new subfloor all over the house. Why? Most of one small bedroom and part of a small bathroom has rotten flooring and needs new subfloor. ALL other subfloor is as solid as a rock. 2nd problem8. I was so puzzled about this that I went to Lowe's and talked to flooring again (I know I'm being a nuisance at this point, but, I really love that Pergo and I would like to get this worked out.) Flooring called installer and put him on speaker phone so I could hear him explain it. He said he wasn't putting in a new subfloor. He was going to put it over the subfloor where he was tearing up the tile. Why? Again, that subfloor is solid. Why would anyone have to put a subfloor over another subfloor? At this point, I'm thinking the installer doesn't know what he's doing. I asked for a different installer and flooring explained that it would cause trouble if one installer came out and submitted a quote and then another installer was chosen to do the job and that he hadn't had any complaints about this installer, so I didn't insist! 3 rd problem! At this point I won't number the problems. You can count them it you like! LOL! 9. Installer hadn't called by Friday night, so, I called flooring. He was very apologetic and said that this just shouldn't be happening. He called me back and said he hadn't been able to reach installer, but, that he left messages at two phone numbers for him. Installer later called me back, and set up a time to meet with me on Sunday after church.OK10, I waited all afternoon at the empty house, and installer never showed up. I called flooring again. Explained the no show. Flooring called installer and then installer called me back later. Set up another time to come look at the floor. 11. Installer's wife called because they were going to be late. OK. I appreciate that I was informed of this. They came and the installer and my brother went over the whole house and checked out all the floors. Installer wants me to talk to specific flooring employee about the quote he is submitting. Good idea! 12. The new quote doesn't have new subfloor on it, but, it does still have the tile being removed. Crazy! I do like the flooring and since I'm in a time crunch, I'm going to have Lowe's do the job. Paid for the job and signed the contracts.12. Installation is supposed to begin on Monday morning, Oct. 12. Materials are to be delivered between 1 and 5 Friday, the 9th. The laminate has to acclimate in the house for three days as I understand. They are supposed to give me an hour's notice of the delivery. 13. I waited till 4:23 and then called Lowe's about the delivery. I hadn't received a phone call yet. I was told that it would be another hour before they would call and a couple of hours before the delivery. I waited and waited, gave up, and came home. I was concerned because the Pergo has to acclimate in the house for three days, Didn't think they were coming. I decided to email customer service and corporate and Pergo. Never received a phone call from delivery, But, my brother saw the delivery truck's lights about 8:30, So I jumped in my truck and went down to receive the flooring. Of course, it's the Sabbath now, and I was planning on resting. Disappointing to have to deal with delivery at this time of night. They finished unloading around 9:40. I'm really not happy, at this point, that I decided to trust Lowe's. 14. Member of senior management team at Lowe's contacted me by phone, regarding the email I had sent to Customer Service. He assured me that Lowe's has my back and I felt much better and reassured that he was going to contact installation and make sure this job starts running more smoothly. He also was going to make sure the crew that is supposed to be out Monday morning to begin installation, would call before they came, so, that I would be there. 15. Oct 12: I got up at 6 and was waiting in my PJs for the call from installers. When I got the call from the installers crew at 8, they were at the house. I had left it unlocked and told them to go on in. I got dressed and went down to the house. V, who speaks English asked me what they needed to do. ??????? Oy! I told them that I thought the rotten floors needed to be replaced and the tile needed to come up first (I guess) Why didn't the installer give them his instructions? I don't know what he wants done today! They started walking around on the tile and checking it out and doing that little jumping thing they do to check if the floors are solid. They're speaking Spanish or Portuguese or something. They start waving their arms and saying "No, No" They're rattling off to V. I was trying to figure out what was going on. Finally V translates and tells me they're saying the tile doesn't need to come up. Roflol! They need to leave the tile. Makes a good solid floor! Much better to leave tile down. Will even add insulation to the floor! V tells me all this and tells me that they're right. I shouldn't tear up the tile! Oh my gosh! Are you kidding me? I was speechless. Literally. They started speaking again in whatever and I finally threw up my hands and told them Wait, Wait! so I could talk to V. I told V that I DIDN'T want the tile taken up. That was totally the installers wishes! She looked stunned. She said she would the installer. I said I would call flooring. V says installer will come out and talk to me around 4. Flooring says installer is supposed to get out to my house with a crew and start the job. The crew that installer had sent out had left. Just left! V stayed behind and told me that installer was really good and he was going to do this job himself and it would be beautiful and I would be so happy! Installer does come out ALONE and starts smooth talking, promising me he will do this job himself. He's going to come out around 4 and get started with a crew to get the floors prepped and ready to start installation. He says they'll probably be done prepping floors that night or early the next morning and the job would be finished by Thursday (the 15th, Friday, the 16th, at the latest, depending on the prep time. (I can't imagine) The rotten floors have to be torn out and cleaned up, the leveling has to be done, the tile has to come out (according to the installer).Not according to the three other flooring specialists who had already looked at it, Pergo, Lowe's own website, and now, installers own crew. But, he's assuring me that he will do it himself and they will be beautiful, and I will love them. (Is that a script?) 16. F. came out and started tearing up the tile around 4. M, his brother came out later and also started tearing up tile. These are not on any of the installers crews. They're people he calls when he's in a bind. They hadn't had dinner, so, I went and picked up burgers,fries, and milk shakes, made them some tea etc. They're really hard workers! I went home and ate with Rick, my brother (just got us burgers too). When the installer came out around 8, I told him I would go get lunchmeat, etc. in the morning so the guys would have food handy. He said he was glad I brought that up, because they couldn't come out in the morning. It would be tomorrow night again. Geez! He said he would start full days on Wed. the 14th. Are you laughing yet? I was! LOL!17. Oct. 13: F and M came out and started tearing up the rotten floor. I went down and saw that they're letting the rotten flooring fall on the ground under the house. I asked if they were going to clean that up. It was supposed to be cleaned up and hauled off. I'm concerned about termites if they don't clean up all of it and that was part of the deal (that everything would be cleaned up and hauled off). M said they were taking out the big pieces and then they'ld clean up the rest when they got the floor all up. I'm so frustrated and discouraged! I was feeling so much better about it after senior management called me. I thought he was going to make sure everything would be going smoother. Today his attitude was that remodeling never goes smoothly. I know that! I"M remodeling! Lowe's is just supposed to do the floors. And I know this is not right. I'm a contractors daughter! Won't be contacting senior management again, No point! If he hasn't taken care of this yet, he's not going to. He asked me if I wanted to talk to installation manager. ??????? Wasn't HE supposed to be in contact with installation management? Is anyone really in charge and if so, who the heck is it? 18. Oct. 14: It's wednesday morning Oct. 14 No show. I called flooring manager and filled him in on what had happened since Monday morning . He talked to installation manager and the woman over him. Installer called and said he would be out tomorrow morning! Roflol! Hahahahaha! He said F and M will be here again tonight. Still no crew from the installer. Who, in their right mind would ever want to deal with this kind of ***!?! I'm so done with Lowe's. I really hate that because they're close and I don't want to have to drive to Home Depot. But, oh well! When the guys were cleaning last night I noticed they were dropping all the rotten flooring under the house. Not good! I asked if they were gonna clean it up and M said they were. They had the subfloor on, so, I couldn't see if they had cleaned it up. Installer said that it had been cleaned up and he would come out to take up the subfloor and show me.. I'm thinking "sure you will" Ive dealt with him enough to know he's gonna try to talk his way out of doing it even if he really does show up. I decided to try to look under the house and see if it had been cleaned up and of course it wasn't. I got pictures! Everything had just been dropped on the ground and left under the house. I'm concerned about all that rotten wood being under the house and getting termites etc. I decided to call flooring manager back and let him know that they had NOT cleaned it up before putting the subfloor down. He said that's not acceptable at all. F came first and then was joined by M. Installer showed up and started telling me it was clean etc. I showed him pictures of it and then he said it's OK. It won't hurt anything. It's fine. It doesn't need to be cleaned and all that talk, talk, talk. Then he wanted to get the guys to go under the house and pull it out and then I could check it and see if it was OK. Really!?! I told him I wasn't going to crawl under the house. Then he wanted to take pictures of it after they cleaned it. Right! He finally gave in after I told him I had talked to Nick, and he had M take up the middle of the subfloor and cleaned it up and let me check it. I had to check it three times before it was actually clean enough to just let it go and call extermination to come out and treat underneath the house later. T wore me out with his talk, talk, talk! He's so good at flooring. Lowes trusts him. I don't understand what its like to have to run 4 crews, blah blah blah. Whew! I was so glad when he left! I was really glad I had called Nick and knew that it wasn't acceptable to leave all that under the house because the installer kept assuring me that it was fine. He tried everything to get out of doing it. They're supposed to come in the morning. We'll see. The dust was so bad, even with a mask that I'm really, really, congested. Can't lay down! Thursday Oct 15 I decided not to get up early. If they lock the door, they can just call me and I'll let them in if they get here. I'm not gonna get up and go wait for them. AGAIN! I didn't hear or see any activity from the house till 10. I got dressed and went down to see if they were there and if I needed to make some tea for them. Installer was leaving in the uhaul. He said I didn't need to go into the house because of what they're doing today. They must be leveling with that cement flooring stuff. I don't need to walk on it! Fine with me. By the time they left last night, all I could to was laugh about it when a friend of mine called. It's like "life imitating art" (a comedy) LOL! I could tell installer is not at all happy with me. I'm not at all happy with him either! I know he didn't intend to come out at all today, but, the flooring manager said he was going to call him as soon as he got to the store at 6 a.m. Installer told me yesterday that if someone from Lowe's came out and looked at the trash under the house, they would tell me it was fine. I suggested that we call Lowe's and get someone to come out and look at it. I would LOVE for someone to come out and look at everything! He said no one would come. I think he's right. No one has been out to check on anything even after all the problems. They didn't take long to do the leveling, and left, so, I'm not sure who they were. Installer called me later while I was out picking up some stuff. He said he would be out in the morning to get started on the floor and they would work through the weekend and get it finished asap. Since he tells me stuff like that all the time and then doesn't do it, I called flooring.Lost my notes from Friday, Saturday. Packing and trying to get ready to move. Don't remember where I put them. In some file or folder that I can't find now. But, I know that Saturday, they had Pergo in the living room one bedroom and hall. I think it was Saturday that the tile was laid in the bathroom. Sunday: I checked on the house on my way out to pick up order at Wal Mart. Three guys were working on the floors! On the way back home the lights were all on and the front door was wide open, but, there were no vehicles or anyone outside. Thought maybe they went to eat or something. I came home and put up the stuff, ate, and went back down there to see if anyone was still working. There was no one there. Lights all on and door wide open. But, the laminate is all done. Looks like all they have left to do is, grouting the tile and putting down the quarter round. Haven't seen the installer. Monday: Oct. 19 Installer called and wanted to have coffee with me. LOL! More smooth talking, but, in fact, nothing has changed! He says he'll bring me a paper to sign tomorrow. I'm gonna call Lowe's and see what I'm supposed to be signing. Also there isn't any quarter round in the bathroom. Tuesday: Installer is supposed to come out to put the quarter round in the bathroom. I went to check out the house and took pictures. Some trim is missing. I'm not sure why they took it up. Anyway, it's missing. Commode was leaking. Wouldn't flush properly. Cleaned up water to make sure it's leaking. Thought maybe it was a spill from something since my brother and the cable guy were down there for a while. It is leaking, but, flushing better now. Big deep hole behind pedestal sink where lines come up through floor, Cuts in tile beside commode and square hole around water lines in both bathrooms, gaping quarter round, bubbles under laminate in at least two places. The tile in the bathroom is uneven, corners sticking up, whole tiles taller than rest of floor. Looks like I did the tile! Took pictures and sent them to my daughter. Installer texted me and said he wouldn't be out (Hahaha) Yeah! I wasn't counting on it! He sent guy to put down 1/4 round. I showed his wife the missing places where the trim is missing and the gaps and cracks in 1/4 round. Ivan caulked a little. Haven't looked at it today. Was so exhausted last night, I just really didn't want to mess with it. I had just told my brother that I thought I would just get my shower and lay down and read or watch something on TV when installer texted me and told me V. was coming out with the papers. I just figured no one would show. They got here around 6:30. Were done by 7:30. I had called and got installment before they came. Told him I wanted someone to come look at it and see if it's OK with them. If this floor is up to Lowe's quality standards, I'm shocked! Wednesday: Haven't heard from Lowe's yet. A message was supposed to be left for manager to call. Finally called installation about 5:30 and she gave me a number that I could use to text her pictures. She sent pictures to V. F came out around 7 and put new line on the commode. Don't know what happened to the new lines I bought, but, I had one in the tool closet, so, that worked (I hope). Pedestal sink is loose and moving around. Wasn't before. It has never moved around since it was put in! ????? I showed F. and he was telling me something, but, I couldn't understand him, so, I just dropped it. It irks me to have to call and call and call again to get anything done. And I have to call Lowes because installer won't EVER do what he says he will. He just keeps putting me off and I'll be here tomorrow and I'll fix it, and it will be beautiful and you will love it and on and on. He evidently tells Lowes what he wants them to believe, but, he isn't doing anything or supervising anything or inspecting anything. He needs to be more accountable to Lowe's and to the customers. I really want that trim to be fixed, but, Im thinking that's not going to happen unless I just refuse to sign off on this job till it's done. I really hate it, but, I really want them to do what they're supposed to do! Thursday: Flooring manager called this morning and is going to meet me at 10:30 in the morning. I don't want installer or any of his crews back out here. The things they are supposed to be fixing, that will be beautiful, I will love it, looks like ***! Friday: Installment manager called and rescheduled for tomorrow at the same time. He forgot about a previous commitment. Saturday: Installment manager came and looked at the floor. He said he wasn't going to sign off on this job until another installer looks at it. I know it's not a professional job, but, then, what are Lowe's standards of quality. I really don't know. Guess I should have made sure I knew that before I went with them. I just assumed that it would be a professional job and would LOOK like a professional job. Monday Oct. 26 Called and talked to installation. Commode is leaking again. Valve is so close to the floor that I can't turn it. I think I got it stopped though. For now, anyway. She said that manager had given my number to another installer and he's supposed to call and set up a time to come out and look at the floors. It's Wednesday night Oct. 28: No "other" installer has called to set up a time and I'm thinking if anyone does call, it will be the weekend. My kids are STILL coming for Thanksgiving and I STILL have to move and get ready for the Holidays. I'm gonna blast the internet with this. I'm sick of waiting for Lowe's to come through! If this helps ANYONE, that would be a good thing! Have photos and receipts and contracts, but, they're not uploaded yet. I don't know how to do that.
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2 comments
Anonymous
#1168542

Lesson Learned. Always hire a Professional Contractor with References your self. Lowes, Home depot, Sears and any other Big Box Store always use the cheapest Subcontractors they can find.

Anonymous
#1055357

This story brought tears to my eyes, I'm lost for words so sorry for what your going through

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Review
#725345 Review #725345 is a subjective opinion of poster.
Reason of review
Problems with everything

Lowes in Richmond, California - Run For The Hills

Lowes was the worst, both for carrying defective appliances & for shoddy installations. While it's true they'll refund the cost of the POS you are still out the cost of hardware which is second-rate at full retail. Then they'll say how sorry they are & this is insulting of anyone's intelligence; if you're dumb enough to go along, they'll try to sell you another POS with another lousy install! Really, after going through all the work of upgrading plumbing & electrical, you'd hope the last step would be the easiest but really everything sold by the big box stores is rubbish in the making. This junk doesn't last very long -- a TV maybe 6 years if you don't watch much; about the same for a fridge or a dishwasher. Really the thieves have won & the consumer be aware.
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Review
#725314 Review #725314 is a subjective opinion of poster.
Reason of review
Bad quality