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Swing Seat Review

2.0
Details
Found swing. It was the last one. No packaging I had to collect the pieces from a filthy box. Bird *** on vinyl seat had been stored outdoor all year. I asked if there was a discount due to lack of package and dirt. Response I can clean it up for u. $34.99. I would have been satisfied with 6 dollars off. I left it and the $80 BBQ cover. Home Depot. Instant discount
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Review
#736591 Review #736591 is a subjective opinion of poster.

Lowes review in Clovis, California: Total lack of concern for customer satisfaction

Purchased a dryer from Fresno,s Lowes store. Delivered wrong dryer first time, did not fit the opening. went back, purchased a different dryer. Was delivered but this time wrong dryer cord was sent. Had to take that cord back to exchange for correct cord. Delivery company said they would call me with a new (third time) time to actually install dryer. Needless to say they did not call as they said they would. I finally contacted the Lowe's delivery. Said they would come today,however I will believe it when I see them. Bottom line, I will never ever set foot in a Lowe's store again. Mgr of Lowe,s appliance in Fresno named Dale was wonderful and fair to me, as far as my opinion on the mgr of the appliance dept of fresno Lowes, I feel that he should consider another line of employment, one that does not require people and communication skills!!!
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Review
#736476 Review #736476 is a subjective opinion of poster.
Pros
  • Store mgr
Cons
  • Appliance mgr
  • His total lack of concern for my needs
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes review in Southport, North Carolina: Poor customer service

I ordered a microwave with installation. We picked up the unit at the store but when the installer came he said he was sent to "detail" the unit but didn't quite understand why that needed to be done. Nonetheless he refused to install the unit since the store had incorrectly omitted that we needed installation. After this was resolved after another visit to the store we have been receiving nearly daily phone calls asking whether the unit had been installed. Each caller said that no one had indicated that someone had called previously & that they would make a note. None do date have.
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Review
#735896 Review #735896 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes review in Oaks, Pennsylvania: Bathroom Renovation - no customer service; schedules not kept

I am very dissatisfied with Lowes on the beginning of our bathroom renovation. It took forever for the "design" to be finalized; there was supposed to be calls made to us before the product was delivered to our home; no calls were made. My husband and I had to call Lowes so that they could contact their 3rd party shipper. Lowes made a big deal about this great pre-construction meeting that they have with 2 of their folks and the contractor, insisted that it had to be the morning before the reno was supposed to start and that it would be 15 minutes. None of this was accurate and the reno did not start on the scheduled date anyway. My husband and I thought that going thru Lowes would be an easier way to get this done. I would never recommend Lowes for this - I'd rather just deal directly with the contractor. There has been major lack of communication between the 2 Lowes employees and the contractor and incorrect info as well. A very poorly run program!
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Review
#735870 Review #735870 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Poor customer service
Preferred solution
Price reduction

Lowes review in Naples, Florida: Forgong my husbands signure to a repair warrenty order.

I brought a generator in because I was told that starter cable was under warranty and covered. When I picked it up I was charged for a new carburetor that I didn't authorize. The generator only had 1.1 hrs. on it . I also discovered that someone had signed my husband's name to the repair order. I have the original order with no signature on it. After a long process with the service dept. I managed get a reduction on the parts, but was told that I would have had to pay for the labor any how. So I put the 58+ dollars on my Lowe's credit card, of which I will be returning to you and will no longer use Lowe's, I will drive the extra 12 miles to Home Dept. Marsha Dickenson 230 Islamorada Lane Naples, FL. 34114
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Review
#735556 Review #735556 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Practice of extorting extra fees
Reason of review
poor honorable practices
Loss
$58
Preferred solution
Full refund

Lowes - Fireplace Review

1.0
Details
I bought a ventfree propane fire place from oneonta ny lowes and they nevr told me it was a display model that was damaged and broken(although he happened to tell me tht when I called to complain) so we return it cuz it was broken. They day after we bought the fire stove tho they called and said tht our special order was in even tho we never special order anything lol but aparently they said we did. So we figured ok since this one doesn't work we will just call and let them know we will take it anyway so I call and let them know we r returning it the next day and make sure the stove ordered is the same price. And the lady checked and said yup. So we return it and then the manager said tht we coukd ha e it for tht price tht its her mistake. So I get pissed and say thts not my prob and tht aren't staying true to their word and give goid costumer service and they proceed to say that is not their prob
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Review
#735313 Review #735313 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes review: Appliance Delivery and Installation Horrible

1.0
Details
We purchased $2300+ of appliances from Lowes over one month ago from the store in Panama City Beach, FL. We called numerous times up to the scheduled delivery date of 11/14 to confirm delivery and were told yes, they will be delivering on 11/14 after 11 AM. We called the morning of 11/14 and then told they would deliver between 2-5 PM. At 4 PM we became concerned and called to the store and asked for the Manager. We got the Asst Manager Brandon, who then told us that there was "weather" that caused a delay and they would be there by 8 PM. Really Brandon?? We are here, there is no weather, it is 68 and sunny. Brandon personally guaranteed they would deliver, but they failed to do so. I need to head back to Jacksonville int eh morning (and I told Brandon this) and could not wait for delivery the next day. He assured me it would be here tonight, and that ended up being a lie. I will now be heading down to the store and request a full refund for our appliance purchase, but I'm sure "Brandon" will have another story for me as to why it was not delivered today. HOME DEPOT HERE WE COME!! Do not trust Brandon or Lowes in Panama City Beach, FL.
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Review
#734456 Review #734456 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$2300
Preferred solution
Full refund

Lowes Appliances Department Review from Atlanta, Georgia

just spent an hour in lowes looking at appliances. Not one employee was any where to be found. There was no information posted on the appliances so we could compare, other than price. Not even the energy info. We left and went to home depot where a very knowledgeable lady accompanied us answering all our questions, even offering to show us online comparisons. They also had signs displayed on each appliance with detailed information. We will definitely be buying from home depot!!!
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Review
#734446 Review #734446 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Treasure Garden Gazebo Review from New York, New York

2.8
Details
Lowes - Treasure Garden Gazebo Review from New York, New York
This was a great product. One that my wife and new born baby have enjoyed many sunny days and cool nights under with friends and family. Last night we had a minor wind and when we woke up the picture below shows what we saw. After assessing the damage the gazebo is beyond repair. Many of the steel pieces are bent and/or snapped. Unfortunately My wife and I are on a tight budget and can not replace the gazebo. I am hoping that Garden Treasures who makes several products that we own for our backyard living will replace the gazebo for us.
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1 comment
TreasureGarden
#1083417

Hello. I am sorry about your experience.

Please note this is a Garden Treasures product and not a Treasure Garden product as described in your subject. Regards, Tiffany (Customer Service Mgr, Treasure Garden)

Review
#734280 Review #734280 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Installation Review from La Vernia, Texas

1.0
Details
Bought new flooring from Lowes. They contracted the work out to All Floors Inc. in Houston. The installers that they sent told me I needed some work done before they could put the floor down. They said they could do it, but Lowes could not find out. It turned in to a nightmare and went on for quite some time. As soon as they found out that I live alone and my husband passed away they started taking advantage. Did a horrible job. Scammed money from me and the job is still not finished. Finally had to tell them not to come back. This was a husband and wife team. They are ***-artist and I found out they both have criminal backgrounds. Talked to Lowes and told them what happened. They said they are not responsible.
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Review
#733863 Review #733863 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service