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Lowes in Chattanooga, Tennessee - Uncertain Delivery of Special Order

4.3
Details
I ordered and paid for a Kitchen Aid Trash Compactor the first of August with the understanding that delivery would in September. The unit did not arrive. I was then told that it would be delivered in mid October. In mid October I was given a definite date of October 21; then it was the 27th. On the next day Lowe's called to say it would another three weeks before delivery. So it is uncertain when my Trash Compactor will be delivered and installed. Meanwhile, Lowe's has free use of the money I paid at time of placing order. I post this review to make you aware of what might await you should you place a special order with Lowe's.
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3 comments
Anonymous
#1101838

My complaint with Lowe's has been resolved to my complete satisfaction. Lowe's is still my preferred store for purchasing major appliances and materials for home improvements.

Anonymous
#1053741

You do realize that Lowes doesn't make the compactor don't you? Kitchen Aid appliances are made by Whirlpool.

As trash compactors are not a high demand item Whirlpool probably doesn't keep a lot in their warehouses. Lowes gives you a delivery date based on what Whirlpool tells them.

If Whirlpool doesn't ship time and issues a new due date there isn't anything Lowes can do to magically make you compactor appear. The same thing would have happened if you had ordered it somewhere else if they didn't have it in stock at their store.

Anonymous
#1053881
@Anonymous

I am no dummy. I am well aware of the Whirlpool corporate structure.

Please note the reason I stated for posting my complaint. It is simply to alert potential purchasers of this trash compactor to not count on a date certain for delivery.

Lowe's was not up front with me about uncertain delivery time; instead, Lowe's continued issuing certain dates except for the latest which is "might be three weeks." Normally I wouldn't respond to "anonymous" but since I believe "anonymous" to be a Lowe's spokesperson I take issue with the tenor of your message. If you are a Lowe's spokesperson, please recommend that customer service be upfront with the whole truth before purchase is made.

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Review
#722240 Review #722240 is a subjective opinion of poster.
Pros
  • Discount for veterans
  • Sales associates
  • Product quality
Cons
  • Rude customer service associate
  • Uncertain delivery time
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Charlotte, North Carolina - Smoke and CO detector

2.3
Details
On 10/21/2015 in the afternoon, I went to Lowes in Huntersville, NC, carrying my old not working smoke and co detector. I was trying to find a matching one or similar one. I read through the label and would like to actually see it to make sure it is compatible. I asked a Lowes employee named Diane to see if she could open it to check to make sure it will work with my electrical wire. She exploded and yelled at me saying "Don't you see there are so many opening ones there? Do you want to buy an opened one?" I said I just want you to help me to make sure it will work. Here is my old one. If I buy one and take home and it is not compatible, I still need to return." She ran toward me and grabbed the one on my hand and pulled her knife box cutter and viciously and quickly cut the box multiple places and pulled the smoke and co detector out and banged it on the table and then she walked away. I said you are insulting me by cutting that smoke detector box into multiple pieces and banging it on the table. You are such an ***. I went to near by Home Depot and a man there led me to the smoke and co detector location and he opened one by removing the clear tap at one end and showed me how it can be done by comparing it to my old one. I bought that one and it works fine. For the last 15 years, I always go to Lowes to buy anything related to house, plants, and garden. Not any more, I will buy it from Home Depot instead.
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2 comments
Anonymous
#1072284

Diana is a real treat for the store. She tackled a 90 year old woman in a power chair last week for asking her where the light bulbs where.

Be careful of Paul over at Home depot though He chases people with a tire iron! Sound silly?

Yeah so did your complaint. "She ran"

Anonymous
#1052603

How dare you interrupt her while she was trying to get a hook-up for the weekend! Don't you understand that the only reason she is there is to collect a paycheck and get a date with a co-worker? Shame on you!

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Review
#722070 Review #722070 is a subjective opinion of poster.
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service

Lowes - Reliabilt Doors Review from Conway, South Carolina

4.0
Details
Made a complaint to Lowes in regards to the Reliabilt door I purchased and it wasnt even six months old & the glass broke. Lowes sent someone to my house to check it out and said the glass itself was defective and they would replace it. (Mind you the door company wouldnt replace it but Lowes stepped up and said they would) Welllllll I waited and waited and didnt get my glass. I got on here and complained about it and Lowes called me. Well the NIGHT they chose to call I had burried my Dad that afternoon of course I was out of my mind and told them I was going to file a law suit against RELIABILT DOORS because this door is a piece of ***. They said RELIABILT DOORS warranty doesnt cover the glass. Nice huh? Soooo instantly the customer service rep says well I cant talk to you anymore since you said law suit. OK once again I burried my Dad that day and was crazy out of my mind & honestly can't tell you everything I said because I was so mad & upset. So Lowes DIDNT replace my glass & here I am heading into winter with a door that doesnt have the needed glass. I bought this door spent 1,200 dollars on it to stop the winter air from coming in and to keep my house warmer.I have NO money to buy the needed glass because I'm still paying for my Dads funeral expenses. I'm telling you I ordered all new Pella windows for my home from Lowes bought siding, lumber, kitchen stove, fridge, microwave, paint, tools, you name it Ive bought it from them and cant tell you how many THOUSANDS of dollars Ive spent there. YES I screamed about a law suit and it was meant to be about the door company I was insane mad and vulnerable at the time of this "customer service" call and this is what Lowes did for me. MY DOOR ISNT FIXED. The worst part is I LOVE the employees at my local Lowes they're outstanding why can't corporate be the same? Im stuck with a beautiful $1,200 door and the outside glass is GONE. This my friends is what you get when dealing with Lowes. I will put this on other sites, youtube, facebook, twitter ALL FORMS OF SOCIAL MEDIA so it goes viral and everyone can see whats happened to me with this door. I'm so mad over this and sad at the same time because I love the local store. I had thought at one time they gave me the wrong lumber for my enclosed patio and I hadnt figured it out till it was built (I'm a 49 yr old woman who has no clue about this stuff) and Lowes sent out two employees and they explained every detail about this lumber to me and went off my receipt I was WRONG. But they took the time to make sure it wasn't their fault. I can admit when Im wrong, why can't Lowes do the right thing and take care of this glass issue? Better yet why would they deal with a company who makes defective doors? This glass SHATTERED due to no fault of mine. I can't say it enough, my local Lowes has OUTSTANDING employees but corporate needs to take another look at this issue and do the RIGHT THING.
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2 comments
Christine20152015
#1061351

I have to say after writing this complaint that Lowes stepped up, called me the next day, and my glass was replaced a week later. THANK YOU Lowes!

Anonymous
#1061347

I wrote this review and I have to say Lowes called the next morning at 9:00 AM and due to scheduling they said it would take a week. After a week the installer was here and my door is now fixed.

THANK YOU Lowes. Way to shine!

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Review
#721454 Review #721454 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Dacula, Georgia - Worst customer service EVER!

1.0
Details
We purchased high quality fencing material and install from Lowes in Anderson, SC and have had the worst experience we've ever had. It was a 3 day install and that was Memorial Day...it is now October 21st and the fence is barely standing. We have tried corresponding with them for months and they keep giving us "we're working on a resolution" with ABSOLUTELY NOTHING being done. The fence was not installed correctly, some of the materials were incorrect or faulty and they left the work area looking like a trash dump with full concrete bags laying around that later got rained on and hardened.
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Review
#720951 Review #720951 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Installers and installation
  • How they have handled this situation
  • Awful customer service
Reason of review
Poor customer service
Loss
$5300
Tags
  • LOWES Home
  • Fence from Lowes

Very Rude staff at lake park,florida Lowes

1.0
Details
I was buying some fencing their a button to press when you need help. I was waiting for about an hour no one show up. I had to go look for someone to help me, they had no knowledge of what they were saying. I order the fencing for about $800 I pay them in advance they told me they had them in stock. 3 days later I came to pick them up no one had pull them out I had to wait for more than an hour. Finally Bonnie she is very rude show up with my things. That when she be telling me that there are missing stuff from my order. While I was talking to her she just walk away now I'm standing in the middle of the store no one here to help me.i had to ask for the manager Carrie she was rude also and didn't not even apologized for her misbehavior employer Bonnie. I had a very bad experience at Lowes very rude staff .no one is here to help you when have a question or need something.
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Review
#720298 Review #720298 is a subjective opinion of poster.
Cons
  • Employees attitude
  • No special offers as compensation
Reason of review
Poor customer service

Lowes extended waranty

1.0
Details
Bought a Samsung French door refrigerator from Lowes 12/2012. Upper icemaker has needed repair 6 times in less than 3 years. Repairman says he repairs 15 a week. Warranty people say that it has to have 3 repairs in one year and not repaired twice in 1 month. Manufacturer warranty time period does not count. If you buy an extended warranty on an appliance from Lowes, BUYER BEWARE. It's not the 3rd time in a year but the 4th and not any 2 less than a month. If you buy a Samsung refrigerator, well I don't think an extended warranty is going resolve the problems anyway; especially from Lowes.
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Review
#719782 Review #719782 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Misinformation from employees
  • Did not stand behind product
Reason of review
Not as described/ advertised
Loss
$3400
Preferred solution
full refund applied towards a refrigerator that is not a Samsung and compared to the refrigerator bought.
Tags
  • Samsung New Refrigerator

Lowes in College Station, Texas - Service? What service?

1.7
Details
The Lowe's in Bryan, TX is a joke. They sent me home with the wrong brand special order item. It took 2 hours to straighten things out, but that was just the grand finale. I have shopped there for years, but won't any more. Plumbing fittings are a jumbled mess - any box is guaranteed to have some different parts in it. Aisles are so crowded with "displays" that you can't move a 4' wide load down them. Lumber is more expensive than HD. I have NEVER had a male employee offer to help me load or strap down a load. The ladies who work there are very nice and helpful, however.
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1 comment
Anonymous
#1051156

Liability purposes state that lowes employees are actually

not allowed to help load any material that would require you to tie

off or strap down... That would include strapping the material / product as well.

Things like 2x4's, plywood that raises over the cab walls... ect.

If the load were to somehow settle and come loose during the move, Lowes would be somewhat responsible... and before anyone gets all up in arms.

Its the way it is, because it happened and someone sued. The way the world works...

Now this being said, my store, we help people load all the time, but we do not tie off or strap anything, I'm sorry you have such bad service, We can make sure that is addressed.

To touch on the lumber prices being lower at HD, I'm not going to give you some long winded excuse as to why we have a better product, simple fact is they get there wood from Mexico, we get ours from Canada. That usually accounts for the 5-7% hike in price.

Review
#719310 Review #719310 is a subjective opinion of poster.
Cons
  • Terrible customer service
  • Messy store
Reason of review
Poor customer service

Lowes in Natick, Massachusetts - Lack of service

1.0
Details
I went to the Lowe's in Natick. I paid $35 to have someone come out the house to measure for backsplash and another $35 to have someone come out to measure for appliances. Each time I was told - you will be called in 2 days. Well it has been over 2 weeks and 2 trips to the store to find out why I wasn't called and to get service. All I got was an obnoxious customer service rep named "Joseph" who gave me the run around about speaking to the manager. So I got my money back, but wasted 2 weeks dealing with an unresponsive company that knows little about customer service.
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2 comments
Anonymous
#1052613

The $35 detail as they call it is a joke.When I purchased my over the range microwave they wanted me to pay $35 just to come out and tell me that it would cost $135 to install the microwave and a bunch more to put in an electrical outlet above the stove, which they wont do but will refer me to an electrician then I can pay them to install the microwave. NO THANKS!

I hired my own electrician to install the outlet and the microwave for less than lowes initial charge.

NEVER HIRE LOWES FOR ANY MEASURING OR INSTALLATION SERVICE, YOU WILL REGRET IT

Anonymous
#1052122

I work for Lowe's in NC and this is very common with the $35 detail. It is quite a successful little revenue maker for Lowe's Home Improvement because so many customers pay it and then do not get the work/installation done.

Every week I get a call from a customer that says they have not been contacted. We have a division, department , whatever you want to call it that is supposed to "handle" installation services. The last time I called it they told me to call the installer. Customer service associates like me who want to help you the customer get stuck handling it.

Yesterday I handed one to an assistant store manager who called the customer back and asked them to call the installer. Even after multiple, dozens, of calls from customers like yourself that have not been contacted by the same installer, Lowe's continues to use that installer.

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Review
#718800 Review #718800 is a subjective opinion of poster.
Pros
  • Products offered
Cons
  • Lack of service and followup
  • Obnoxious customer service representative named joseph
  • Lack of respect
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Lowes Return Policy Review from Roswell, Georgia

3.8
Details
Tried to make a return at Lowe's on Duke Drive in Alpharetta. My Lowe's rewards card/myLowes card wasn't on me so I offered my North Carolina drivers license to complete the transaction. The clerk wasn't familiar with out of state IDs apparently, and was unable to figure out how to enter the #. Same with her supervisor! For reference, there were 2 additional 0's in front of the number compared to the GA drivers license number. Couldn't tell her that!
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Review
#717753 Review #717753 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Four Oaks, North Carolina - Could not get service

I was in the Smithfield store 10/15/15 for the third time that day trying to redo my bathroom. I went back in the store around 5 pm and was waiting in the flooring department to get a price quote. I waited for around ten minute while the guy was on the phone. He did not acknowledge me at all. I could tell he was not with a customer on the phone. I went to the front office to speak with the manager they page him and he did not come either. I pass home depot everyday on the way home I just start stopping there.
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Review
#717637 Review #717637 is a subjective opinion of poster.
Service
Lowes Flooring Department
Pros
  • Cashier very nice and friendly
Cons
  • Poor service poorly planning and poor execution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution