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Took back gal of paint that was not tinted enough and the ladies in the dept were extremely helpful and got me on the right track. I had made 2 trips to the store to get this taken care of. Then I get to ck out. One cashier (female black). Older gentlemen buying paint...
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Review
#704157 Review #704157 is a subjective opinion of poster.
Cons
  • Weak product knowledge
  • Unprofessional customer service
Reason of review
Poor customer service
1.0
Details
This letter was sent on July 9th to Mr. Niblock, President & CEO of Lowe’s. Dear Mr. Niblock, I am having a problem with Lowe’s of Hamilton, NJ, Store# 1046 since May 20, 2015 regarding a wrong Stain Master carpet that was installed. I have been trying to...
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3 comments
Anonymous
#1529166

Damn n I was going to order carpet from Lowe’s ! No now, even says that in 90 they will take it out if not satisfied!

Don’t feel bad my house is in a disarray from End of April, no place to sit n not floors or carpet due to flood n still not done, so I feel you pain! Senior citizen also

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Review
#704085 Review #704085 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1035
Preferred solution
Price reduction
1.0
Details
HORRIBLE EXPERIENCE! Don't trust these people at all. Ordered a custom $1000 slider door, which they incorrectly ordered and HAVEN'T DONE A THING and don't own up to their mistake. Thanks lowes for the $1000 mistake YOU made. Advised that they can't do anything now...
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2 comments
Anonymous
#1039767

I just had the same experience at the White Lake MI Lowe's. Ordered a custom built 12' door wall, two sliding doors, two stationary doors.

They delivered it WITHOUT the doors. The doors and frame have several defects.

I have sent photos to the store manager and contacted corporate. Reliabuilt is Reliacrap.

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Review
#703625 Review #703625 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details

Update by user Sep 21, 2015

Forgot to add that for 6mths, I tried to get in touch with their corporate customer service. No one was ever available, and they'd send me notifications that they called me but nobody answered. Every time I called them back, the person was not available.

Original review posted by user Sep 21, 2015

It was 2yrs...
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2 comments
Anonymous
#1037123

No there is not more to the story, Mr Anonymous.

https://www.lowes.ca/articles/lowes-return-policy_a1057.html

For returns without valid receipts:

In most instances, your receipt can be retrieved by using the original credit card, chequing account number, or by your phone number.

In-store credit may be issued for the item's current selling price.

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Review
#703524 Review #703524 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$16
Preferred solution
Let the company propose a solution
Tags
  • Lowes Very Poor Customer Service

Lowes in Washington, West Virginia - 7 weeks to repair/replace washer/no money give after return was authorized

They will tell you anything to make a sale. Lowes' professionalize to provide repairs timely repairs, expect customer wait 13 hours window for repairmen to possibly show up during my weekday job hours, failure to show to repair or deliver twice, lost replacement order and customer paperwork or failed to complete paperwork multiple times, failed to listen and address customer concerns and request multiple times, took appliance told would receive full refund in 24 hours of signing (not done), credit to account without consent as item was paid off shortly after purchase and did not complete for full amount, after hours of time and and many calls and visits to store nothing was done to complete thing correctly. They often explained that they did not care as they were had their money. I have replaced my washer with another retailer and refused to make additional purchases at Lowes' until issue is satisfactorily resolved. Of course, I will not be buying washers, dryers, and other appliance at Lowes in the future since they do not honor their word, etc....
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Review
#702923 Review #702923 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Countertop Review from Mooresville, North Carolina

My husband I were looking for a new countertop for our bathroom sink. We waited for 30 minutes for someone in the department to come and help us. We finally got frustrated and got someone from another department to come and help us. Once we told them what we were looking for, they said that they could not help us.
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2 comments
Anonymous
#1052130

Lowe's customer service associates CSA (sales floor people) are expected by management to help out in every department in the store. However we are not cross trained in other areas, nor are we even trained in our "assigned" area of the store.

A 30 minute wait for help, especially on a special order like a counter top (bathroom vanity top or kitchen counter), sounds very common if it's not too busy.

At peak hours with one associate, covering another department while that associate is at a meal, and with phone calls coming in from cashiers and outside customers, and with Need Help? buttons sounding several aisles or more away, the wait is much longer.

Long story short, there are associates that care and want to help every customer with their purchase, however Lowe's is not making that easy.

It's a very frustrating and discouraging place to work a full-time job.

Anonymous
#1037090

Why would you expect someone in another department to know how to order countertop? Do you go to the produce department in the grocery store and look for someone working there to wrap meat at the meat counter for you?

You would be foolish to order countertop from an employee that didn't know anything about ordering countertop. Ordering countertops can be a time consuming process and you may have to wait for your turn to come up...just be patient.

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Review
#702911 Review #702911 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Warranty Review

1.5
Details
We bought a Kobalt mower from Lowe's. We started having problems with it about 3 months in, and it quit working about a year after we got it. Supposedly there is a 5 year warranty on the mower, yet Lowes refused to even issue us store credit, even though this is a Lowe's specific product. Lowes refused to even stand by their own brand and honor their own warranty.
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Review
#702858 Review #702858 is a subjective opinion of poster.
Reason of review
Warranty issue

Rocking Chair Review

1.3
Details
I bought a racking chairs for my backyard They submit my order and then they keep sending me we have delay in your orders They don't even give me a call to Explain what's going on When I called today which after 3 weeks they said we cancel your order.
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Review
#701917 Review #701917 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Conroe, Texas - Beware of "free" delivery! You're on your own when it doesn't show up.

BEWARE of delivery services! No Show, No Call, LOST our dryer (driver said he had already delivered it, then said we weren't "on his route," then said he had tried to deliver and we weren't here *** After several phone calls over several hours on our part, we found out that the dryer had been LEFT IN A DELIVERY TRUCK on a third party storage lot, where it sat overnight. The delivery service refused to return the dryer to the Lowe's store until the next day because it COULD NOT LOCATE ITS DRIVER! All the while, Lowe's refused to refund our money until the driver could be located and Lowe's got its dryer back. Unfortunately, we had absolutely no control over any of this! All we could do was sit back and hope the dryer made it back to the store so we could get our money back for the dryer we never received! Asked to speak with the assistant store manager, "Shaun," but he refused to speak with us at all. He hid behind his underlings and made them talk with us. We were astounded at the apathy and unprofessional conduct at this store. Two weeks later, we still do not have all of our money back as the refund has been botched twice! And to top it off, we've had to deal with horrendous attitude problems with store personnel, particularly Carol, who hasn't even had the class to apologize. We've made our last purchase at Lowe's in Conroe and have closed our account. But we are enjoying our new dryer from Home Depot!!
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Review
#701616 Review #701616 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved
1.0
Details
Lowe's Howell NJ contracted for bathroom redo at $18000. Contractor was Premier Design Concept Jackson NJ. It was poorly planned by Lowe's, poorly project managed and poorly executed by all of Premier Design's workman, e.g. plumber put faucets on backwards, electrician...
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1 comment
Anonymous
#1173111

I'm having the same problem - same location, but different subcontractors through Lowe's. No time management skills, no follow up, no communication, poor planning and scheduling.

Mine is a simple remodel. Wish I had read your review first. I too have gone to Lowe's corporate and the store manager. Thus far, the paying customer has been wrong in their eyes.

I have little faith that they will act accordingly, professionally, and do the right thing.

I do hope I am wrong; time will tell.

Review
#700609 Review #700609 is a subjective opinion of poster.
Cons
  • Poor service poorly planning and poor execution
Reason of review
Bad quality
Loss
$6000
Preferred solution
Price reduction