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Lowes - Online Order Review from Dubai, Dubai

1.0
Details
To All . This is to inform you that .. I am waiting my order from 21:15 to 23:00 and still waiting. . really bad service. I called 22:00 and they answer you have to wait and they will call you. And when I complained they said we will check and will call. . No respons .. and i call again and complain also no no action taken. Then I called again for my order and i asked for the manager contact they gave me 0097155 602 7506 then when i called the in charge feels bad but asked me if still i want the order .. my answer was my children already slept but i want my order And until now i am waiting. by the way cupple of month ago same happened to me and order new orderaand i took it from the branch . And now i am still waiting for my order ..!!!!!!!!!!!! Yousif almulla 00971529998871 23:22
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Author
Location
Dubai, Dubai
Reason of review
Poor customer service
Review #635998 is a subjective opinion of poster.
0 comments
2.7
Details
I bought a Samsung washer at Lowes that broke down in 4 months. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. Long story short they have very nice customer care people who can only...
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Author
Location
Houston, Texas
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
Review #635590 is a subjective opinion of poster.
0 comments

Lowes in Zephyrhills, Florida - Lousy scheduling and poor communication

3.3
Details
I ordered a $2000 gas stove from Lowe's. When it arrived, they called to schedule installation. A day prior to the scheduled date, a driver called to deliver the stove which I stored in the garage. On the scheduled date, the installer arrived and told me that there was no conversion kit so he could not do the installation. I had the stove returned to the store and the driver who came to pick it up borrowed our dolly to move the stove because he did not have one. Unable to find the stove at any other store, I returned to Lowe's and found my stove on the showroom floor. I purchased it and was told the charge included delivery, installation, and haul off of my old stove, as well as a conversion kit. A date/time range was scheduled and, true to form, the drive shows up 8 hours before time. I again accepted the stove and called the store to confirm the installation time and was told that no installation was scheduled. I later discovered that there is no conversion kit, as promised. I've been told that I have to return to the store to sign a contract for installation before it can be scheduled. I'm between a rock and a hard place. This is the only model of stove that I want and the only supplier. I don't understand why they cannot clearly communicate that the delivery is separate from the installation and provide accurate times for both. I'll not purchase any other appliances from Lowe's.
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Author
Location
Zephyrhills, Florida
Cons
  • Misinformation from employees
Reason of review
Scheduling and delivery
Loss
$1400
Preferred solution
Deliver product or service ordered
Review #635437 is a subjective opinion of poster.
2 comments
1.5
Details
With over 20 years experience, 2 college degrees and a spotless history, they picked another *** to work for $16/HOUR!!! IN THIS COMPANY, YOU HAVE TO BE BRAIN DEAD TO GET A JOB! IT IS QUITE INCREDIBLE, FOR SUCH A LARGE COMPANY TO PICK THE STUPIDEST PEOPLE 1ST, THEN...
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Anonymous
#983900

Well... I apologize for the simple fact that you didn't get the job. One of the few things I will say, and coming from someone who has had 9+ years of HR experience... the si...

Author
Location
Smithtown, New York
Reason of review
HR HAS NO CLUE AT ALL WHAT THEY ARE DOING
Preferred solution
Let the company propose a solution
Review #635418 is a subjective opinion of poster.
1 comment
Stony brook Store. They do not call you back, they are not interested in the issue, it's a joke. I have spoken to managers, corporate office. No difference, they hire contractors who sub work out and when you have an issue they tell you, it's not covered to fix it...
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Anonymous
#983701

A screening process to install a screen door. That's hilarious!

Author
Location
Stony Brook, New York
Reason of review
Bad quality
Review #635315 is a subjective opinion of poster.
3 comments
I tried to use a credit card with plenty of funds available the other day and it was declined Three times--the same thing also happened with my debit card a couple yrs. ago. They could provide No reason for the decline and did not apologize when I went back after I...
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Anonymous
#1414392

Lowe's rebate Visa (from Bosch Dishwasher purchase) card was declined at the local restaurant though the card has a plenty of funds. How embarrassing it was!!!! A dozen of m...

Author
Location
Hingham, Massachusetts
Reason of review
credit card declined for no reason
Loss
$25
Review #635185 is a subjective opinion of poster.
0 comments
1.0
Details
Where do I begin with the Lowe’s Newmarket location… When going in to purchase a new barbecue we found that finding staff was a hassle, we waited for almost 15 minutes for someone to help us but no one responded to the call button. Getting a bit annoyed I set out to...
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Author
Location
Newmarket, Ontario
Cons
  • Unwilling to help
  • Rude staff
  • Manager attitude
Tags
  • Barbecues
Review #634989 is a subjective opinion of poster.
0 comments

Lowes Website Review

2.3
Details
Return policy is a lie we was given a wood stove for anniversary gift and it was purchased at Lowe's trying to return it for store credit or exchange and without receipt because missing parts they refuse to help us. It was a gift who the *** would ask ur grandparents for the receipt of a gift I recommend Lowe's to no I e and I. Going to let every website know how lows is
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Author
Location
Porterville, California
Reason of review
Damaged or defective
Review #634850 is a subjective opinion of poster.
0 comments

Lowes in Blaine, Minnesota - Delivery misinformation

I ordered a shower trench drain on-line, for delivery to the Blaine, MN store. I checked my order on line and the Lowe's page said "READY FOR PICK UP" . I went to the store, 16 miles round trip, only to find that the product had not been received. A Lowe's employee called the shipper and got the UPS tracking number, checked it, and found that the item was still in transit. Why can Lowe's provide tracking numbers on line, like Amazon does? It would have saved me a lot of time, and gas. I emailed Lowe's about this but did not receive a response.
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Author
Location
Blaine, Minnesota
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #634672 is a subjective opinion of poster.
0 comments

Lowes - Tile Review from Tulsa, Oklahoma

Over the past two days I have been to 4 different lowes for a bathroom remodel.I now offically hate lowes. I was never asked if I needed help and only came into contact with the rudest of employees. I called prior to heading to a location to see if the tile we had chosen was in stock and the girl on the phone was flippant, unhelpful and rude. Next I called another location and the man on the phone was condescending and incompetent. Then we asked three lowes employees standing around to help to cut a board down and they said the saw was down. Considering my experience so far I called to verify after we left and it was not down. Then we returned a 10 dollar item because we had no need for it and needed a different part. We had to wait while 3 employees finished talking to then not be greeted and treated rudely. The "customer service" rep said, "really?" Scanned the receipt and said "your 10 bucks is back on your card" and walked off. My husband even tried to joke with the guy and he just ignored him.I have 2 degrees and one is in marketing, glad it will cost them more to get new customers after anyone who enters never returns!
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Author
Location
Tulsa, Oklahoma
Reason of review
Poor customer service
Review #634327 is a subjective opinion of poster.