Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes in Grandview, Missouri - Rude Manager

Manager "Irene" refused to help and only pointed her finger at the direction of a product that was not even available. When asked about a discount for a torn bag she simply refused and said "we don't do that" and when told that was the only bag and could get a discount when a lowe's employee said "yes we can give discounts, however it needs to be an override by manager" the manager said " I already talked to you and NO DISCOUNTS! Very rudely ... She needs to be fired if she does not know how to treat customers!!!! Other wise Lowes can just start seeing its customers decline and go elsewhere!
View full review
Review
#714503 Review #714503 is a subjective opinion of poster.
Reason of review
Poor customer service

WRONG CARPET INSTALLED BY LOWES

Installed wrong carpet! We ordered and paid for SOS Soul Mate carpet with pet protection. This is a thick dense carpet. We asked for it to be the color of a low end thin carpet SOS Kindred Spirit. They delivered and installed the Kindred Spirit carpet. My wife told them it was Wrong when it was on the truck. Lowes was called and they kept stating the carpet has to BLOOM. I rushed home and its NEVER GOING TO BLOOM because its the wrong carpet! I took the both the sales carpet samples I still have into Lowes along with a piece of the installed carpet. Everyone in lowes flooring agreed we got the wrong carpet. Except for the RUDE Lowes manager that would not even look at all the samples I brought in. The manger called the installer owner that was NOT even at our house and he BLAMED my wife. To add she just got out of the hospital. Worse yet my 21 year old son notice money he had on his wall shelf in a box is missing today. He went into Lowes today and they told him they will get him the installers phone # or he can file a police report! WHAT!!!!! WE DID NOT PICK THE INSTALLERS LOWES DID!!!!!!!!!!
View full review
Review
#714018 Review #714018 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Rude manager understanding flooring staff
Reason of review
wrong carpet installed
Loss
$4636
Preferred solution
Deliver product or service ordered

Lowes Lumber Section Review from Broken Arrow, Oklahoma

1.7
Details
This is by far the worst store I have ever shopped at. I recently built a home and spent over $20,000 at my local Lowe's store. Over the course of the build I had to go to Lowe's dozens of times. What I encountered was employees and managers with complete disregard for the customer. Most employees are not aware of the products the store sells or how the products are to be used. It's crazy to go into the tool section and ask for a T 25 star bit and just get a blank look from the person working there. Also aggravating to enter the store to buy $2500 worth of plywood only to find out it's $300 cheaper at another Lowe's down the street. Then the manager tells me he can be competitors prices but he can't match the price of other Lowe's stores. WTF? Another day we went into to order $3000+ worth of Onyx shower walls and vanity tops in the woman working in that department could not give us any information on the Onyx products that were on display. She actually told us we might go somewhere else to buy the Onyx products. So we ended up going to a different supply house and actually ordered $5000 worth of Onyx products. Again WTF? We came in to buy our insulation that was priced at $13 per bag and we needed 100 bags. This seemed high so we checked another Lowe's store about 50 miles away and it was priced $8 per bag. After seeing that we just went to Home Depot. I can't really stomach shopping at Lowe's anymore.
View full review
1 comment
Anonymous
#1049537

Does management of Lowes read or care about these negative reviews? Its a shame Lowes doesnt learn from these.

Review
#713705 Review #713705 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Pella Windows Review from Big Stone Gap, Virginia

1.5
Details
Poor service received from Lowes in Norton VA during a remodeling project this year on our house concerning supplies, Pella windows, and reliabilt doors. We started the project in may and now it is Oct.and we are still waiting on doors and windows to be fixed since they were damaged when they arrived from company. Lowes has no competition in this area and they don't care how the customer is treated and they will tell you anything to get you off their back. Poor company poor service.
View full review
Review
#712332 Review #712332 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes Sucks!

1.0
Details
We need to install laminate for our house. We made an appointment for measurements with the measure guy. He did not show up. When I called him, he said he forgot. Alright, so he came about a week later. So a week was delayed from getting quote from Lowes. The measure guy said we would get the quote from Lowes the other day, at least in no more than two days. We did not get any calls in the following two days. So I called. They replied "I'm with the customer, I'll call you back." Now, it's been a week since the measurements was done, we never got their call back. In the meantime, I called everyday because every time I called I was promised to get a call back soon but never got any. Two weeks passed, I can't believe our constructed was delayed so much and we got nothing from Lowes. Their customer service is awful! They are so low in efficiency. And when an explanation is needed they simply end your talk with a pretext. The Lowes that we're dealing with is in Bedford Heights OH. Never got any good experience in there. I'll never choose to shop there if I have other options.
View full review
Review
#711760 Review #711760 is a subjective opinion of poster.
Cons
  • Never called back
  • Poor customer care
Reason of review
Poor customer service
Tags
  • Lost Time

Lowes - Review in Installers category from Houston, Texas

For months I have taken my dog on a leash to lowes. Last week I saw a sign that lowes no longer welcomes my dog starting on October 1 2015. She is very well behaved and causes no problems. This is the lowes in tomball texas on FM 2920. Lowes no longer gets my business. My dog is ALWAYS welcome at Home Depot!!
View full review
2 comments
Anonymous
#1380943

Which store is this so that I can start going there? I am allergic to dogs and they have no reason to be in a hardware store unless they are service dogs.

Anonymous
#1045226

You need a dog to pick out your home improvement purchases now do you? Grow up!

Leave the dog at home like a normal person. You need a dog to pick out your home improvement purchases now do you?

Grow up! Leave the dog at home like a normal person.

View more comments (1)
Review
#711661 Review #711661 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

Would not honer another stores price after the first store sent me an hour away topick up a item they didnt have. Then told me they wouldn't through us a bone even after it was for a local firehouse. *** LOWES
View full review
Review
#711282 Review #711282 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Windows Review from Williamson, New York

1.0
Details
Order 6 windows for 2nd floor of house. Wait till 10 am no show on man to show to put them in, call store, reply was call him. 1 hr later he shows. After one hr I notice him crawling in and out of window on to roof, thought that was odd, but didnt say antthing. Salesman called because he was coming down fir me to order 3 more windows. 1 hr later. Saleman and window guy was arguing on my side lawn for 15 min. Salesman finally came in and i order my 3 windows and a WINDOW with out the glass came flying out the second story opening on to my lawn. Saleman looked at me and didnt say a word and i was shocked! !!!!!!! Saleman left and it continues i dont know what to say to this man. Bexause i went up to look at the work earlier at he told me earlier ina nasty tone i wasnt allow. So now i wasnt sawing anythingabout flying windows. Well, finally he is done and windows in pieces, and he put tgem out to road, i look at my new windows. From outside they look great, but inside, i got thin pieces of wood around some of my windows, and none on some they look like ***. If they where installed from outside in he did on one window we would not be having this problem.Now my trash man tell me windows need to be together , no problem. We did it. HEY,where are the screens???? He took the frames!!! Okay called Lowes.... WAITING!!!!!!! Saleman gives me aload if ***... Go up the line NOW WAITING DAYS. .....
View full review
Review
#710410 Review #710410 is a subjective opinion of poster.
Reason of review
Bad quality

Lumber Review

Over changed me for lumbar $8.00 its not much but still .I had 12 2x4 and got charged for 15 *** workers
View full review
Review
#710091 Review #710091 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Menifee, California - Good Review

5.0
Details
On October 1, 2015 I went to Lowes at the Marketplace in Menifee, California. To my surprise I encountered Margaret in your décor. department which was very knowledgeable and helpful. Then proceeded to the checkout counter and I encountered Melissa which also was very helpful. She then asked Trace to help me to my car which he was a very nice and helpful young man he then went to the plant department and grabbed some plastic to cover my auto before putting my plants in. All in all I had a very pleasant trip to your store. I purchased around $135.00 in Blinds and plants. Thank you for hiring such great people. Margaret, Melissa & Trace. Yes, I have paid off my bill but I will still do business with you. I want this to go to the store manager.
View full review
Review
#709938 Review #709938 is a subjective opinion of poster.
Pros
  • Customer service was amazing during purchase
Reason of review
Good customer service