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Lowes - Workbench Review from Jacksonville, North Carolina

1.4
Details
I was ordering a workbench online and to pick up in store for free, i typed in my zipcode, selected my store and made my purchase. When it came to the last screen, it told me my pickup location was in a completely different state! I live in NC and my pickup location was in MN. I called customer service right away and all they could do is cancel the order, and told me i would have to re order it. I dont see how hard it is to change my order to pickup at a different location! And to finish it all off, the money i spent has not yet been returned back into my account and was also told that it would take a few days to reflect in my bank account.!
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Review
#698568 Review #698568 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes Appliances Department Review

Hicksville lowes suck in appliances section one guy name George he make Lowes loose money he don't want to help customers
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Review
#698051 Review #698051 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Point Pleasant Beach, New Jersey - Fence installation rip-off

1.7
Details
Hired Lowe's for fence installation. It took 2 months for them to install 60 feet of overpriced, cheap picket fencing and a couple of gates. Although the contract calls for Lowe's to clean up "all construction debris/waste", they informed me on the day of installation, that did not mean all of the dirt that was removed from the ground! The manager politely informed me that debris/waste does not mean dirt, it means something else. Since I was required to pay 100% up front, I had no recourse. Shame on Lowe's and shame on me for using them. Find a local contractor for your fencing needs, do not use Lowe's!
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Review
#697260 Review #697260 is a subjective opinion of poster.
Cons
  • Overpriced add-ons
  • Bad customer service
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

Fencing Review

I purchased fencing this year. I used my Lowe's card and was told 6 months no interest with 5% off. Started getting charged 24% interest. I just now paid you off and I'll never come back. I also want you to know I replaced the appliances in my kitchen previously with no interest last year. None of this will happen again because I will never step foot in your store.
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Review
#696896 Review #696896 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes Credit Card Review

I open up a Lowes credit card and was received a $500 credit limit with 6 months no interest no payments they start sending me invoices right away I had to call them because I never received my credit card and terms they sent me an invoice I paidit then I checked my account they closed my account
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Review
#696678 Review #696678 is a subjective opinion of poster.
Reason of review
Poor customer service

Will not Purchase grills from Lowes again.

1.2
Details
I bought a Master Forge Item# 0131699 Model# BB02218A a year ago and now I cannot get the Charcoal Pan (Part# BB02218A-Q) from Lowes or Master Forge. I have 3 incident numbers (which is ridiculous) for the same complaint (1189211, 1215955, and 1-4666765295). The last store manager I spoke with was Jose at the Stafford store. He called Master Forge and assured me they had the part. I called Master Forge and they told me the part was no longer in stock. Lowes sold me a lemon charcoal grill that I cannot get parts for anymore. I am out $200. I have tried the store managers, Lowes Corporate, and Master Forge with no success. The grill is only a year old.
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4 comments
Anonymous
#1545640

You can find this on E bay and with a little modification this will work 21"L X 13.5"W - This is an O.E.M. authorized part - Fits with various Char-Broil Brand models - OEM Part # C404-1100-W1 - This is a replacement part - Part Number C404-1100-W1 - This is an O.E.M. part

Anonymous
#1204596

Oh wow! I feel your pain !!!

I have just finished searching high and low (on the internet) for the exact same part, on the exact same model, purchased at lowe's about 2 years ago. Needless to say, I am very glad I discovered your comment! I have not actually spoken with anyone regarding the charcoal pan and after reading your comment, I don't think I need too.

You are saving me a lot of time - Thank You!

Angelika R.

angipro@comcast.net

Anonymous
#1167515

I have the same grill and the Charcoal Pan on mine finally rusted out and i can't find it online anywhere either. Did anyone ever come up with something to fix the issue?

Anonymous
#1545645
@Ben

This is for a char-broil but will work in the master forge you can find them on e bay. 21"L X 13.5"W - This is an O.E.M.

authorized part - Fits with various Char-Broil Brand models - OEM Part # C404-1100-W1 - This is a replacement part - Part Number C404-1100-W1 - This is an O.E.M. part

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Review
#696176 Review #696176 is a subjective opinion of poster.
Cons
  • Managers
  • Problem solving skills
  • Getting the run-around
Reason of review
Poor product and customer service
Loss
$200
Preferred solution
Either a full refund, a new grill, or something else that lets me grill again.
Tags
  • charcoal
  • Grills
  • Poor Products
  • Bb02218a

Lowes - Warranty Review from Mason, Ohio

1.9
Details
Bought an expensive exterior Reliabilt door not even six months ago and the glass shattered from heat. They said reliabilt doesnt cover glass but lowes is willing to replace the glass one time. What do I do when the glass shatters from the heat again after warranty runs out? I told Lowes I wanted to exchange for a door of equal value from a different company because obviously RELIABILT sucks. They said no to the exchange. I think its great lowes is stepping up to the glass part but its only going to happen again a door exchange is all I asked for H with good reason. I am on a fixed income and when stuff like this pops up I have to do without in other aspects of my life.
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Review
#695482 Review #695482 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Pompano Beach, Florida - Do nothing employees

3.0
Details
Cookeville TN Lowes employees and store are terrific .Pompano Beach fl. store and employees stink . Four employees in customer service area ,no one will look at you or say hello, will be right with you . Waiting for another clerk to take care of you Everyone is too busy talking to other employees or talking on cell phones ( sounds like personal calls ) . Employee in hardware sounded annoyed that I asked questions . . I was looking for screen tite product ,clerk didn't know what it was and told me to get a number of the product , finally he came down to the product area and told me they had no more and go to lowes.com WE shop at Lowes a lot , I'm a home handyman . Maybe Pompano doesn't want my business. Home Depot isn't far . James Barteld , Pompano Beach Fl. and Hanging limb Tenn.
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Review
#695364 Review #695364 is a subjective opinion of poster.
Pros
  • Varity
Reason of review
Poor customer service
Preferred solution
Needs a manager available to customers ,get out of the office and walk the floor . Go to Publix and watch the managers work .

Lowes stores in Vancouver WA...

Wonder if Lowes managers or someone in charge of these stores ever wondered why so few people are at their store..but walk over to Home Depot and the lot is full and many in store. I tried to go to Lowes..they do give veteran benefits but thats about it. Original complaint was regarding paint for deck at Lowes on 198th in west Vancouver. Got couple different stories ...on types of paint for deck and in garbage that differed. Finally went to Home depot..Latest was buying Hardie board...no one at Lowes knew how to install and none knew there is a Hardie board saw blade. Went to Home depot ...this was a bout a 500 dollar order.... Yesterday Sept 12 was at Lowes up on 500 heading up to Battleground...stopped to get few hundred in construction materials...at 8:30 am....loaded up and got to counter..accepted my 214 vet card...and called for manager....Actually called a number of times...with no response in 15 min...Although no one in store in that time there were 5 persons lined up behind me. Finally gall asked the employee across from her for help..and he said he was not a manager don't ask him for help I did not realize at time he could have been checking out those others standing there...Finally a sales manager showed up ...after many calls....and use his card to approve my vet benefit....and told others in line to go across to that employee that told off my sales lady...and motioned him to start checking them out. We had quite a discussion later about why was that guy just opening packages and made no effort to help the gal once she had problems waiting for a manager to approve my vet benefit...That guy should be fired....
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Review
#695209 Review #695209 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Mooresville, North Carolina - Experience doesn't matter - Money does!

I have applied for 5 different Specialist positions in the past 4 months ( 3- Millwork , 2 - Pro Services) all of which I am fully qualified for due to my construction backround. I have had a grand total of 2 interviews.One of the millwork interviews was in my own store where they know my backround very well and saw what a dedicated employee I was.Despite my qualifications, management hired an outside candidate with 1/2 of my experience. Lowes is only interested in hiring people they can pay the least to so Managers can get their large yearly bonuses. No loyalty or respect to good employees.
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3 comments
Anonymous
#1050179

ditto 100%. I have 25 years experience in home remodeling and have been passed over numerous times.

Always for someone in the "cligue" to get the job over me. Been going on for three years.

The first was the best. A part time loader and myself were going for a lumber position. Now we both started on the same day.

I had my experience in home remodeling. His was in horse training. Who do you think they hired?

Because he "interviewed better" .

That is the excuse they use when not selecting proper choice. Tell the customers that when they need to know how to fix their leaky roof or loose handrail.

Lowes is a joke

Anonymous
#1042950

Maybe you're not the man you think you are

Anonymous
#1030529

Its almost like the store as a unit, is running a business.

Strange.

-ASM (admin)

and at the end of the day, the interview comes down to a state mandated point system, If you didnt answer the best, you wont get the job. point blank.

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Review
#694618 Review #694618 is a subjective opinion of poster.