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1 comment
We Bought a washer and dryer at lowes in rockford Illinois.No problem buying it for three thousand dollars in 15 min.After 9 Rockford store calls asking for a manager in 3 weeks still have no washer and not ever been able to talk to a manager.3 grand in less than...
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Anonymous
#982420

It's good that you won't be shopping there any more. What kind of washer/dryer costs $3K? You need to learn how to shop.

Author
Location
Belvidere, Illinois
Cons
  • Unwilling to help
Reason of review
Problem with delivery
Review #633815 is a subjective opinion of poster.
0 comments

Lowes - Kerosene heater

My son bought this kerosene heater from lowes he returned it because wick broke off the store he returned it to new castle pa didn't have anymore so they sent him to lowes board and Ohio store he got another one same problem took it to new castle pa store with receipt they said it was already returned what dumb *** so *** and rude called complaint dept told my son he can get his money back nope wouldn't give him back his money complaint dept again said the store would give him back money again they wouldn't now gas isn't cheap to keep running to this *** rude service desk now waiting for store manager to call I a so pissed this new castle pa lowes need to revamp managers and service desk people replace them with people who take care of customers and maybe lowes would have a better reputation that goes for all Lowe stores
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Author
Reason of review
Bad quality
Review #633566 is a subjective opinion of poster.
0 comments

Barbecue Grill Review

2.7
Details
Have a bad experience at Lowe's with management in pico Rivera ca was waiting for a confirmation to pick up a barbecue grill for 35 minutes got a confirmation to pick up the girl the next day so when I go pay management tells me that no and changes the time on me was a great place to shop but not anymore
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Author
Location
Los Angeles, California
Reason of review
Poor customer service
Review #633508 is a subjective opinion of poster.
0 comments
1.8
Details
I purchased a Whirlpool water heater in 2013 when I bought my house to avoid having issues since my wife and I are foster parents. So I buy one of the most expensive water heaters with a 12 year warrantee believing that this would be a quaility item and that LOWES...
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Author
Location
Missoula, Montana
Cons
  • Service
  • Did not stand behind product
Reason of review
Damaged or defective
Loss
$680
Preferred solution
Full refund
Tags
Review #633475 is a subjective opinion of poster.
0 comments

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
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Author
Location
Raleigh, North Carolina
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered
Review #632664 is a subjective opinion of poster.
0 comments

Lowes in Manteca, California - Customer Service Great !!

5.0
Details
Lowes,Just want you to know what great service I received at the Modesto store, on Pelendale Rd. I want to thank Lydia,Returns Dept. Jennifer, Customer Service, Tan and Cesar in the Paint Department..Lowes you were well represented by these 4 people, my service was PRICELESS" You just get good customer service anymore, I want you to know ,you need to give them credit for such great service , they saved my project and therefore, making me a very happy customer the day Whatever ,you do for Kudos, they all deserve it ! From a very satisfied Customer, Pastor Terrie Johnson
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Author
Location
Manteca, California
Pros
  • Customer service from lydia
  • Staff primary reason i go there
  • Product
Cons
  • Employees attitude
  • In paint department very rude
  • Mike
Reason of review
Fair pricing
Review #632591 is a subjective opinion of poster.
1 comment
Went into Lowes Wood Village Oregon to get an advertised garden item only to be told , Incorrectly , that it was in an expired ad, of which it wasn't because I just received it in the mail. On top of that, she wouldn't give ,e a rain check. This was very unacceptable...
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Anonymous
#1107814

Lowe's does not issue rain checks. Ever.

Author
Location
Wood Village, Oregon
Cons
  • Unwilling to help
  • Gave us the run around
  • Customer service
Reason of review
Incorrect info on behalf of female employee at customer service
Loss
$15
Preferred solution
Issue rain check for item requested and mail it out saving me another lost trip for nothing
Review #632074 is a subjective opinion of poster.
0 comments

Staff Review

1.0
Details
Amy was helping me at the return desk. She did very poor job. She was helping me on May 6 2015 at around 5:30 p.m. This was at Lowe's on the corner of Sunrise Greenback. I don't want her to lose her job but please investigate her attitude. Maybe it was just out of her character to behave so unprofessionaly. Thank you, Igor.
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Author
Location
Antelope, California
Reason of review
Poor customer service
Review #632048 is a subjective opinion of poster.
Featured
4 comments
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Bought $400 Olympic rescue it, 4-5days labored, following instructions, no rain. Peeling off within 9 months, now have to pay professional for redo, told by pro this produce does not adhere to the wood, very upset, I deserve a refund & compensation for redo. This...
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Anonymous
#1175539

We just finished peeling ours off as much as we could from the deck. Comes off in HUGE chunks. We did everything according to the directions and now what a mess. Would also li...

Author
Reason of review
Bad quality
Review #631732 is a subjective opinion of poster.
0 comments
Service desk at the counter was very rude. When I asked him why I had to pay he relaid because you didn't purchase an extended warranty. I said I did he argued with me said no again. Then asked for a receipt. I said I dont have the receipt. Then he was like. I...
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Author
Location
Brooklyn, New York
Reason of review
Poor customer service
Review #631457 is a subjective opinion of poster.