Lowes Reviews and Complaints

In November while mulching leaves my troy bilt mower clonked out,I purchased it in April 2015 with warranty,it was sent out I paid $199 for mower,they said not covered and cost $169 to fix then to top it off ,it cost $76 to send back to store hmmm what kind of *** is that?

We have had very bad experience with canyon country Lowes location. we went to store on 11/9/2015 and ordered 1 blind, 2 roman shades and 2 solar shades. it cost us about $2350. thy said first they will send somebody to measure the windows. after a week the measurement guy came to our house but did not have required equipment (ladder) to measure the windows. sent another contractor and he measured the window sizes so we went and order all window treatments, after 2 weeks items arrived and contractor came to install only with 2 items out of 5 and those were wrong size. We contacted Lowes, they corrected it and installer came back and installed 3 other blinds while they are waiting to receive those 2 wrong size items. 2 of those 3 blinds where wring type too also installer throw away our old blinds. we contacted Lowes and they told us they will order correct items again and we did not hear from them until today (12/18/2015) which we call them. Sadly they never corrected the ordered and never ordered new blinds. they did not have no idea about any order and delivery estimate. I wanted to cut the lost and cancel all order but the lady said you can't. we don't reimburse because we already installed 2 (wrong type) blinds and thats your problem if our installer throw away your old blinds. and BTW even if he did not throw them away I cannot put them back myself, that's why I paid $900 to Lowes only for installation. Make it short, we made sure that they order the items correctly this time over the phone but nobody has any idea when vendor will send the stuff, they don't even give us any estimate. I'm sure it won't be done this year. Your company mismanagement created a awkward holiday for my family. they still cannot give us estimate, they said oh it's only delay but we will do it eventually. I cannot believe it, after 2 months we are still at point 0 and we cannot even cancel and return to normal life. I'll never go to any Lowes store in my life. if you cannot do business get out and close your store.

Store hours Altoona Pennsylvania On Google is wrong. It says that your store is open till 10:00 PM. you would think you would have an interest in correcting this. Rather then telling everyone on the telephone it's not your fault. This has been this way for a very long time apparently you don't really care

Wanted some roll vinyl cut asked one rep who referred me to another. He said its gonna be awhile hes busy. Waited and waited found him chatting with another employee. Still busy. Store pretty much empty as it was 10 am and as i left nothing but sales people standing around. Management here is pathetic as is their sales force.

They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period) When it was finally installed they left the white tags at the bottom of each board. They did not refill the holes with the dirt they removed when they set the new posts in concrete. They left coffee cups and used my water hose, which I had unhooked from the spigot due to the weather getting colder.One of the rails across the top of the fence is not straight and two of the posts on section of fence are not the same height. There were also several boards that right away had golf ball size holes through them. Even though I am supposed to have a 1 year warranty, it again took me sending pictures and multiple phone calls to get them to come out. After a week, I called and asked my project manager why I hadn't been contacted he told me the installer came out and replaced the holes in the boards, noted that my gate was locked but everything else was fine. I questioned how he was able to see that being that the problem was on the inside of the fence, of course it would be locked and that why he would need to contact me first in order to come out when I would be available to be there. He then told me that my rail was not straight because my yard was sloped and it needed to be that way. My yard is completely flat. The fence that was there before had all the posts the same height and all the rails were straight on every section. There is no reason for that rail not be straight. I also wanted to know why they continued to come on my property without notifying me first. Finally the installer called me the next morning and set up an appointment to come out to meet me the following Monday, he didn't give me an exact time but said he would call when he was on his way. I told him I would arrange to be at home that day. Monday comes, nobody shows, nobody calls.

Ordered two vanities with two granite tops to be delivered at home. Website said it would be delivered to nearest dry area such as a garage or patio. Would receive a courtesy call. Said it would be delivered between the 12th and the 19th. A few days after I ordered it the delivery people called to verify my address. They said they only had to give me a 30 minute notice of delivery. I explained that where I lived, I really needed more than a 30 minute notice. He said he would call ahead of time. They delivered it on the 20th with no call. I wasn't home. They left the packages blocking my gate into my home on the dirt driveway. I'm a 64 year old woman who had to drag all the packages up my driveway so they wouldn't get wet. One weighed 140 lbs. When I complained, I was told to read their delivery policy. They didn't address the fact that it wasn't delivered on time and without a 'courtesy call'. Not only was the service horrible, but only one person seemed to care. I won't be doing business with them ever again.

we ordered specialty doors from Lowes. Its raining today so the installer called and said he couldn't install the doors. I said I understand that my husband was in construction. I said so tomorrow then he said no I booked the rest of the week. I said ok next week he said no I booked thru the first of the year. Ill try to get 1 done tomorrow and maybe 1 Friday. I said Lowes said I would have my doors by Christmas. We called the Lowes store in Middleburg, Fl Stacy the manager said what do you want me to do call and make other customers mad. Great customer service right. I will suggest that you go to Home Depot.

I can see why they are in big trouble. After two blotched Installation jobs from a store in Estero, Florida, they should be out of business. A *** company that hires enept contractors, does sloppy work, destroys your home, refuses to refund your money should be out of business. I have personally experienced the most horrible nightmare the past five months with these no care managers at this particular store that has completely ruined our holidays, destroyed our home, stolen our hard earned money, and affected our health. I am in the process of asking the Florida States Attorney Generals Office to investigate this Store and their practices.