store service customer service customer home manager home depot order depot money

Troy Bilt Lawn Mower Review

In November while mulching leaves my troy bilt mower clonked out,I purchased it in April 2015 with warranty,it was sent out I paid $199 for mower,they said not covered and cost $169 to fix then to top it off ,it cost $76 to send back to store hmmm what kind of *** is that?
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Review
#754341 Review #754341 is a subjective opinion of poster.
Reason of review
Warranty issue

Worst custmer service, these people don't know anything about business they are in. | Lowes review from Santa Clarita, California

1.6
Details
We have had very bad experience with canyon country Lowes location. we went to store on 11/9/2015 and ordered 1 blind, 2 roman shades and 2 solar shades. it cost us about $2350. thy said first they will send somebody to measure the windows. after a week the measurement guy came to our house but did not have required equipment (ladder) to measure the windows. sent another contractor and he measured the window sizes so we went and order all window treatments, after 2 weeks items arrived and contractor came to install only with 2 items out of 5 and those were wrong size. We contacted Lowes, they corrected it and installer came back and installed 3 other blinds while they are waiting to receive those 2 wrong size items. 2 of those 3 blinds where wring type too also installer throw away our old blinds. we contacted Lowes and they told us they will order correct items again and we did not hear from them until today (12/18/2015) which we call them. Sadly they never corrected the ordered and never ordered new blinds. they did not have no idea about any order and delivery estimate. I wanted to cut the lost and cancel all order but the lady said you can't. we don't reimburse because we already installed 2 (wrong type) blinds and thats your problem if our installer throw away your old blinds. and BTW even if he did not throw them away I cannot put them back myself, that's why I paid $900 to Lowes only for installation. Make it short, we made sure that they order the items correctly this time over the phone but nobody has any idea when vendor will send the stuff, they don't even give us any estimate. I'm sure it won't be done this year. Your company mismanagement created a awkward holiday for my family. they still cannot give us estimate, they said oh it's only delay but we will do it eventually. I cannot believe it, after 2 months we are still at point 0 and we cannot even cancel and return to normal life. I'll never go to any Lowes store in my life. if you cannot do business get out and close your store.
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Review
#754280 Review #754280 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Deliver product or service ordered

Other Product Review

2.0
Details
Store hours Altoona Pennsylvania On Google is wrong. It says that your store is open till 10:00 PM. you would think you would have an interest in correcting this. Rather then telling everyone on the telephone it's not your fault. This has been this way for a very long time apparently you don't really care
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Review
#753489 Review #753489 is a subjective opinion of poster.
Reason of review
Poor customer service

Vinyl Flooring Review

1.0
Details
Wanted some roll vinyl cut asked one rep who referred me to another. He said its gonna be awhile hes busy. Waited and waited found him chatting with another employee. Still busy. Store pretty much empty as it was 10 am and as i left nothing but sales people standing around. Management here is pathetic as is their sales force.
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Review
#753147 Review #753147 is a subjective opinion of poster.
Reason of review
Poor customer service

Poor Fence installation, No help from Customer Care | Lowes review from Burlington, North Carolina

They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period) When it was finally installed they left the white tags at the bottom of each board. They did not refill the holes with the dirt they removed when they set the new posts in concrete. They left coffee cups and used my water hose, which I had unhooked from the spigot due to the weather getting colder.One of the rails across the top of the fence is not straight and two of the posts on section of fence are not the same height. There were also several boards that right away had golf ball size holes through them. Even though I am supposed to have a 1 year warranty, it again took me sending pictures and multiple phone calls to get them to come out. After a week, I called and asked my project manager why I hadn't been contacted he told me the installer came out and replaced the holes in the boards, noted that my gate was locked but everything else was fine. I questioned how he was able to see that being that the problem was on the inside of the fence, of course it would be locked and that why he would need to contact me first in order to come out when I would be available to be there. He then told me that my rail was not straight because my yard was sloped and it needed to be that way. My yard is completely flat. The fence that was there before had all the posts the same height and all the rails were straight on every section. There is no reason for that rail not be straight. I also wanted to know why they continued to come on my property without notifying me first. Finally the installer called me the next morning and set up an appointment to come out to meet me the following Monday, he didn't give me an exact time but said he would call when he was on his way. I told him I would arrange to be at home that day. Monday comes, nobody shows, nobody calls.
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1 comment
Anonymous
#1627681

Lowes sold my fence install to a third party contractor that, did a *** job!! They never corrected the error of 1.

Lowes- employee -missed measured. The asst. mgr. at 0740 she said she knew and nothing was done to correct 2 6ft post/Suppose to ne 8ft.

and a panel suppose to be 6ft height by 8foot. Never corrected. Nancy from 0740 came over to my condo with a worker saw their was a problem said it was a quick fix. Didnt hear from Nancy for 2 weeks.

I called Nancy back at the store In Saint Petersburg fla store 0740 and she said because, I called corperate her hands are tied. I was not getting taken care at store level. I went step by step by step not wanting to go over anyones head . Nothing...

store asst. said at the time your calling again as if iam a problem???? No one fixed the problem to begin with. No one re-ordered the right 2 posts and panel to make it right......theis is past a year now....been a problem from day one.

I even wrote the ceo nothing. The better business bureau from Carolina says oh Lowes considers the case closed??? What????YOU NEVER TOOK CARE OF ME OR CORRECTED MY FENCE FROM DAY ONE.

YOU SOLD MY JOB TO A THRID PARTY DUE TO IT BEING BUSY FROM"...HURRICANE IRMA??? Lowes needs to stand by their customers and if they make a mistake fix it!!!

Review
#752813 Review #752813 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service received
  • Workers in rush do not take pride in work
  • Dealing with staff
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Price reduction
Tags
  • Fence Install
  • Customer Care Not Helpful

Poor Service | Lowes review from Gainesville, Florida

1.0
Details
Ordered two vanities with two granite tops to be delivered at home. Website said it would be delivered to nearest dry area such as a garage or patio. Would receive a courtesy call. Said it would be delivered between the 12th and the 19th. A few days after I ordered it the delivery people called to verify my address. They said they only had to give me a 30 minute notice of delivery. I explained that where I lived, I really needed more than a 30 minute notice. He said he would call ahead of time. They delivered it on the 20th with no call. I wasn't home. They left the packages blocking my gate into my home on the dirt driveway. I'm a 64 year old woman who had to drag all the packages up my driveway so they wouldn't get wet. One weighed 140 lbs. When I complained, I was told to read their delivery policy. They didn't address the fact that it wasn't delivered on time and without a 'courtesy call'. Not only was the service horrible, but only one person seemed to care. I won't be doing business with them ever again.
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Review
#752768 Review #752768 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Poor customer service | Lowes review

I recently remodeled my kitchen through at lowes of Lexington. I have spent close to 30000 dollars on this project on appliances ,cabinets,tile ,framing etc. lowes was instructed to bring my appliances out on a Saturday which was a refrigerator,diswasher,stove,and microwave. They only brought the stove and the side of it was caved in and damaged and they expected me to accept this. They did not bring any of the other appliances. Then we scehluled the rest of the stuff for the following Tuesday the didn't bring the dishwasher. I had to miss work for this and now im going to miss another day for another trip to my house.This is most unorganized place and have little respect for the customer. The screw ups and poor time management and inventory management is the worst I have seen. I guess they thing everyone can get off work at will. These problems shoudnt exsist at a place like this. Feel free to call em they have my number
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Review
#751736 Review #751736 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Cons
  • How unorganized this place is
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

Bad customer service | Lowes review from Middleburg, Florida

1.0
Details
we ordered specialty doors from Lowes. Its raining today so the installer called and said he couldn't install the doors. I said I understand that my husband was in construction. I said so tomorrow then he said no I booked the rest of the week. I said ok next week he said no I booked thru the first of the year. Ill try to get 1 done tomorrow and maybe 1 Friday. I said Lowes said I would have my doors by Christmas. We called the Lowes store in Middleburg, Fl Stacy the manager said what do you want me to do call and make other customers mad. Great customer service right. I will suggest that you go to Home Depot.
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Review
#751565 Review #751565 is a subjective opinion of poster.
Cons
  • Bad customer service and rude manager and installer
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution

Lowes - Installation Review from Bonita Springs, Florida

I can see why they are in big trouble. After two blotched Installation jobs from a store in Estero, Florida, they should be out of business. A *** company that hires enept contractors, does sloppy work, destroys your home, refuses to refund your money should be out of business. I have personally experienced the most horrible nightmare the past five months with these no care managers at this particular store that has completely ruined our holidays, destroyed our home, stolen our hard earned money, and affected our health. I am in the process of asking the Florida States Attorney Generals Office to investigate this Store and their practices.
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2 comments
Anonymous
#1078932

That's why it is always best to hire your own contractor. That way you can check references and deal directly with the contractor rather than going through a 3rd party.

Anonymous
#1079057
@Anonymous

Thanks for your response. We have definitely learned our lessons from this outfit.

Five years ago, I had Tile work done and it turned out to be unsatisfactory. After repeated calls to have someone come and investigate, my calls were cometely ignored. A letter to the Corporate Office had the Store Manager knocking on our door within two days. That should have been a lesson for us.

We thought we would give them another chance, were we ever wrong. I would have been better off dumping our $5000 down a drain. At least we would have been spared the pain and grief we have endured the past 5 months. This project involved a blotched flooring job.

It was always a game of finger pointing, feet dragging and after four months and letter writing and phone calls, they agreed to re-install. Re-install came on Black Friday. During the installation, the contractor discovered some moisture in our floors and the re-install was aborted. A call came from Lowes telling us the re-install is aborted a truck was coming to pick up all material, our money would

be refunded and they would never install anything again.

They only refunded us $918

out of $4500.

They are crooks. I have written a letter to Corporate with all the details and preparing a letter of complaint to the Florida States Attorney Generals Office.

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Review
#751504 Review #751504 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Careless employee rolled eyes and shrugged shoulders | Lowes review from Corona, California

1.0
Details
Just wanted my merch. card transfered to another card due to inability to check balance online. Lady told me merch cards are like that. She was wrong and didnt want to hear what i had to say, nor did the manager. worst service i have ever experienced in my life. never shopping there again and will tell everyone i know my story. Just wanted my merch. card transfered to another card due to inability to check balance online. Lady told me merch cards are like that. She was wrong and didnt want to hear what i had to say, nor did the manager. worst service i have ever experienced in my life. never shopping there again and will tell everyone i know my story.
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2 comments
Anonymous
#1087150

If you have so much money on a merch card that you can't keep track of it, it probably means you've returned a ridiculous amount of stuff without a receipt, which means you've already been treated better than you deserved. Be a responsible adult and save your receipts, loser.

Anonymous
#1080341

The balance of a merch card can be checked at any register in the store, you *** ***

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Review
#750809 Review #750809 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Would rate zero stars if i could
Cons
  • Customer service was unbeleivably
  • Unbelievably poor service
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • terrible service from manufacturer