Lowes Reviews and Complaints

Would not honer another stores price after the first store sent me an hour away topick up a item they didnt have. Then told me they wouldn't through us a bone even after it was for a local firehouse. *** LOWES

Order 6 windows for 2nd floor of house. Wait till 10 am no show on man to show to put them in, call store, reply was call him. 1 hr later he shows. After one hr I notice him crawling in and out of window on to roof, thought that was odd, but didnt say antthing. Salesman called because he was coming down fir me to order 3 more windows. 1 hr later. Saleman and window guy was arguing on my side lawn for 15 min. Salesman finally came in and i order my 3 windows and a WINDOW with out the glass came flying out the second story opening on to my lawn. Saleman looked at me and didnt say a word and i was shocked! !!!!!!! Saleman left and it continues i dont know what to say to this man. Bexause i went up to look at the work earlier at he told me earlier ina nasty tone i wasnt allow. So now i wasnt sawing anythingabout flying windows. Well, finally he is done and windows in pieces, and he put tgem out to road, i look at my new windows. From outside they look great, but inside, i got thin pieces of wood around some of my windows, and none on some they look like ***. If they where installed from outside in he did on one window we would not be having this problem.Now my trash man tell me windows need to be together , no problem. We did it. HEY,where are the screens???? He took the frames!!! Okay called Lowes.... WAITING!!!!!!! Saleman gives me aload if ***... Go up the line NOW WAITING DAYS. .....

Over changed me for lumbar $8.00 its not much but still .I had 12 2x4 and got charged for 15 *** workers

On October 1, 2015 I went to Lowes at the Marketplace in Menifee, California. To my surprise I encountered Margaret in your décor. department which was very knowledgeable and helpful. Then proceeded to the checkout counter and I encountered Melissa which also was very helpful. She then asked Trace to help me to my car which he was a very nice and helpful young man he then went to the plant department and grabbed some plastic to cover my auto before putting my plants in. All in all I had a very pleasant trip to your store. I purchased around $135.00 in Blinds and plants. Thank you for hiring such great people. Margaret, Melissa & Trace. Yes, I have paid off my bill but I will still do business with you. I want this to go to the store manager.

I strongly recommend never using Lowe's for your kitchen remodel based on our experience: - We used their in store cabinet and kitchen designer and ordered custom cabinets, granite counters, and flooring. The Shenandoah cabinets arrived 3 weeks ago and we were just now able to get in touch with them to get the cabinet installation scheduled next week. - This means our cabinets have been sitting in our downstairs for a month before they are finally installed. - We had our design appointment scheduled, took time off work to attend the meeting, then get to the store to find out the meeting was cancelled (both design consultants were off that day) and nobody called to tell us. We even had to pay a babysitter to watch our kids. - We also ordered cabinet knobs online for in store pickup - order confirmation said order would be ready last Tuesday and the store would call us when ready. Cabinet installers are coming Monday and they will install knobs for us, but just found out the store cancelled our order due to not having any in stock (although website says they had them) and nobody called to tell us. Luckily, Home Depot bailed us out by having knobs we like in stock. If you are thinking about doing a kitchen or bath remodel, I STRONGLY recommend going anywhere but Lowe's!!!!!

This has happened in Kroger and Lowe's parking lots. Lowe's DOES NOT CARE if your car is damaged. The managers (Michael and George) at the Lowe's in Cordova, TN on Germantown Parkway showed no real concern for the customer and his car (ME). They said I had to contact corporate to get a copy of the surveillance tape. WRONG! Corporate said I needed to call the police and file a report to get access to the tape and the police have to ask for it. Who ever is right....you should know all of this so when it happens to you, you understand you are screwed and so is your car. The non-caring idiots of the USA who take their merchandise out of the cart and allow the cart to roll across the lot and hit someone's car. Whoever you are, may you have a wreck that will make you look at the other person and say....***, non caring, ***. You deserve what you dish! Some people....just SUCK!

On September 21, 2015, I contacted Lowe's San Bruno store in order to purchase an interior door for rental property that I own in San Mateo, California. My first call was with Lorisa who told me that she was in a meeting, but would call me back in one hour. After three hours I called her back. I provided her with specifications on the door. She was going to research the available products and call me back. Needless to say, that did not happen. I called Lorisa a total of four times that day and was finally able to arrange for an installer to go to the house and measure the door opening. Lorisa did find me a door that met my specifications and she sent me a quote via e-mail. Because she did not have the measurements she used random dimensions for the size of the door. The price of the door was to be $228.67. I was to pay $199.00 for installation and $45.00 to have the door measured. The $45.00 charge was to be credited back to me if I purchased a door from Lowe’s. William went out to measure the door on September 23rd. He told me that the measurements would be downloaded to Lowe’s that afternoon. I called Lowe’s the next day; because I have tenants living in the house who do not have a bathroom door. I was told that it took 3 days for the measurements to download (they really should look into updating their computer system). I waited until September 29th and when I did not hear from Lowe’s I called them. At this point Lowe’s had not made a single call too me, all calls originated with me. Ruben confirmed that Lowe’s had received the measurements from William. Ruben was going to put together a contract and send it to me by e-mail. After at least six alleged attempts, I finally received the contract at 5:00 p.m. on September 30th. The contract reflected a material price that was 30% higher than the price I was given and reflected a labor cost that was 57% higher than what I was told. I called Lowe’s and spoke to a male who identified himself as the manager of the mill works department. I told him that I wanted an explanation for the substantial increase in the price of the door and installation. He explained that the actual door was 80 inches tall and that this was not a standard dimension. I told him that I would be checking this with the manufacturer, at which point he hung up on me. I called the store back and asked to speak to the manager. It turns out that the male who identified himself as the manager was not really the manager. It also turns out that 80 inches is a standard height for an interior door. At this point Lowe’s has wasted over three hours of my time. It has taken over ten days to do a task that should have taken two days. It is obvious to me that their staff has been intentionally wasting my time. I’m sure that they will not find the situation as amusing when I send Lowe’s a bill for my time. Needless to say, I will be calling Home Depot the next time I need an appliance replaced.

Lowes promised they would give 10% off and another 10% off using my DD214 when purchasing new replacement windows for our home.. the first 6 that we purchased (9-23,26 & 27th of 2015) they stood by their word and when we went back today (9-30th-2015)they would not, said that the DD214 was no longer recognized.. that was within a weeks time....said it was only use on Veterans Day only. what is wrong with this place.. a vet is a vet 365 days a year , are they saying that a vet doesn't matter except for that special day..... called Home Depot and they will except all you need is an official ID and your DD214 form, so I do know now were I will be spending my money.......