
Lowes Reviews and Complaints
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LOWES outrageous prices on AC installation services
LOWES Air Conditioning Services - STAW AWAY / outrageously expensive I have contacted LOWES as well as other reputable companies to get my AC units replaced. LOWES came in at 40% above most of the other proposals (equivalent equipment and installation). When I called them to get a cost breakdown of equipment, materials and labor they said that it's COMPANY POLICY NOT TO DISCLOSE individual costs. I did some research, and the difference is in LABOR which is 100% more expensive than the competition. Unfortunately most people do not have the time to shop around, and they fall prey of this company with shady business practices. Do yourself a favor and check other reputable companies (plenty of them in Angie's List) and save some your hard-earned money.
1 comment
Review
Reason of review
Dirty business practices
Preferred solution
Let the company propose a solution
Tags
Lowes review in Arlington, Texas: Exterior Door & Paint Purchase
The worst experience EVER! We purchased an exterior door (primed pre-hung door). We were told to use a Duramax Exterior Semi-Gloss Tintable White Latex-Base Paint and Primer in One. When we installed the door the next day the paint was peeling off as if it was tape. We were originally told the door would be exchange, now the District Store Manager by the name of Jeremy doesn't even want to return my call. I will never shop at Lowes. Closing my account even if it hurts my credit score. I will not refer or recommend Lowe's to anyone! Not Happy at all! :|
1 comment
Review
Reason of review
Bad quality
Preferred solution
Exchange door and paint as originally promised.
Tags
Lowes High end Washer - Poor Service
Purchased in 2011 w/ best warranty offered (and most expensive). Oct 15 - stopped in mid-cycle. Laundry locked inside. Called for service that day. Technician came Oct 20 and diagnosed a defective door latch. Part had to be ordered. Technician came today (Oct 27) with the wrong part. Back to waiting for parts again. We've spent over $100 on laundromat service that's growing. We have a elderly person in the house that's mostly bedridden and needs linen changed every day or so. Household has ten (10) members, thee (3) of which are small children. Lack of laundry capability is expensive and could lead to health issues. I paid a lot more than I probably needed to for a machine and service plan that I thought was durable and would meet my household's needs. Machine -Yes, Service - hardly. Lip service from Loews & Ace Appliance Service of Del-Val ( service provider) but no action. Should have gone to a local small business that cared for customers!
Review
Cons
- Very poor warranty service
Reason of review
Warranty issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
Lowes review in Bakersfield, California: Horrible
My husband works for Lowe's and is now seeking new employment due to lack of appreciation for what he's done and wants to become. He recently applied for numerous Asst. Manager position and have been denied the last 3 times. Well the 3 times he has been denied is to hire someone outside the company. I just recently went into his store to perform a mystery shop. I was looking for and Asst Manager. I did find one and proceeded to ask him for assistance in having my floor installed. I asked him to please set me up with a measure fee. He had to call another assc mind you someone who is getting paid less and knows more. He then told me he was still new to Lowes. I did ask the assc. who helped me how long has that manager been in position and shockingly they said year and a half. Wow!!!!! Then proceeded to observe flooring dept and my god can you say Walmart. Clutter, mess, open boxes, overstocked topstock, carpet rolls put in wrong, nothing was labeled to verify what product was. By far the worst environment ive been in, in a long time. I will never let anyone know my husband works there. No wonder they never see a million dollar week. Lowes needs to hire within, people who know the business. When its this bad it makes you wonder who's doing the hiring. I used to work for Lowe's and back 10 years ago Lowe's was booming and now they declining. Their service is by far the worse. Anyone can look at a piece of paper and figure numbers out, but it takes a real manager to help the customer to the fullest.
3 comments
Review
Reason of review
Poor customer service
Preferred solution
Get rid of moron managers
Lowes - Loctite Pl Premium Fast Grab Polyurethane Construction Adhesive Review from Tampa, Florida
Some guy at lowes said we could buy Loctite fast grab premium to put up a mirror. It wasn't working right and so we called back and we were told we could bring it in to return it. I called again to get the name of the person and couldn't and alady on phone was rude to me and said we couldnt return it after the confusion we were told we could. It was only $5 but still remember to always get the name of the person who said it.
2 comments
Review
Reason of review
Bad quality
Lowes review in Yuma, Arizona: Stainmaster carpet life warranty?
We bought 4,000 plus of Stainmaster carpet not including the labor that finally brought the total to 6,000 plus, from Lowes about two years ago. I have not washed it yet. There are two of us my husband and I plus our small pet. I noticed that last year that our carpet began to stretch a little not very noticeable. This year however it seemed to have waves on it. The waves are more distinguished on the places where there is a lot more traffic. I personaly complained to Lowes and they told me that they did not have anything to do after the product is out of the store. If it was labor it was only guaranteed for one year. If it was something to do with the carpet I had to go to Stainmaster.com and complained to them. This is the first time I tried. It is good to have a place to go to and complain. We are not very happy. It seems we are going to have to fix this mess out of our own pocket
2 comments
Review
Cons
- I did not like the reply we got about our carpet
Lowes - Hitachi Stapler Review from Concord, North Carolina
I've resently bought a hitachi stapler gun came back to return it minutes later because i didn't need it and when i got to the costumer sevice the lady that attended me wasn't very nice she ran out of money and she told me I had to wait didn't even apologize for the inconvenience and she had me wait for 30 minutes and assisted other costumers at the other register not happy at all, and when she seen me on the phone then she started getting nervous, the lady's name was ginny, so I'm spreading the word out not to go to lowes, home depot helps out better and the employees have awsome costumer service. This happened at 7:40 pm oct. 23 2015 Friday, Kannapolis NC.
Review
Reason of review
Poor customer service
Lowes Staff Review from Cape Coral, Florida
I can personally backup that Lowe's sucks!! Not only did we walk away from alot of money when we finally realized it was leave or go broke, but legally we have no leg to stand on to recover. Lowe's is master at manipulation of paperwork, rewritten to favor them and cause as much confusion as possible. They hire teams of individuals who are not trained and probably could not be , half are dazed from pill popping and smoking on job. I really have no idea how they even get a sale except for customers ability to use Lowe's credit card to pay.
Review
Reason of review
Poor customer service
Lowes review in Chattanooga, Tennessee: Uncertain Delivery of Special Order
I ordered and paid for a Kitchen Aid Trash Compactor the first of August with the understanding that delivery would in September. The unit did not arrive. I was then told that it would be delivered in mid October. In mid October I was given a definite date of October 21; then it was the 27th. On the next day Lowe's called to say it would another three weeks before delivery. So it is uncertain when my Trash Compactor will be delivered and installed. Meanwhile, Lowe's has free use of the money I paid at time of placing order. I post this review to make you aware of what might await you should you place a special order with Lowe's.
3 comments
Review
Pros
- Installer
- Product quality
- Sales associates
Cons
- Uncertain delivery time
- Rude customer service associate
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Lowes review in Charlotte, North Carolina: Smoke and CO detector
On 10/21/2015 in the afternoon, I went to Lowes in Huntersville, NC, carrying my old not working smoke and co detector. I was trying to find a matching one or similar one. I read through the label and would like to actually see it to make sure it is compatible. I asked a Lowes employee named Diane to see if she could open it to check to make sure it will work with my electrical wire. She exploded and yelled at me saying "Don't you see there are so many opening ones there? Do you want to buy an opened one?" I said I just want you to help me to make sure it will work. Here is my old one. If I buy one and take home and it is not compatible, I still need to return." She ran toward me and grabbed the one on my hand and pulled her knife box cutter and viciously and quickly cut the box multiple places and pulled the smoke and co detector out and banged it on the table and then she walked away. I said you are insulting me by cutting that smoke detector box into multiple pieces and banging it on the table. You are such an ***. I went to near by Home Depot and a man there led me to the smoke and co detector location and he opened one by removing the clear tap at one end and showed me how it can be done by comparing it to my old one. I bought that one and it works fine. For the last 15 years, I always go to Lowes to buy anything related to house, plants, and garden. Not any more, I will buy it from Home Depot instead.
2 comments
Review
Cons
- I will go to home depot from now on
Reason of review
Poor customer service
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Is these true!. I never think about it the service provider charge us a high amount but in market the price of equipment is very low.
I will definitely buy all the equipment from market in these way i will save a goo amount of money. Thanks for these valuable information.
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