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0 comments
1.0
Details
Cottonwood Mall Lowes, Albuquerque. Employee cut 4 sheets of 1/4" maple hardwood veneer plywood for me. It was placed the wrong way in the saw - face up, not face down which prevents the cheap blade from chipping the good veneer. Done while I was shopping for paint...
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Author
Location
Albuquerque, New Mexico
Pros
  • Store organization
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Review #623560 is a subjective opinion of poster.
0 comments

Lowes - Lawn Mower Review from Baltimore, Maryland

2.0
Details
I called to check on my lawn mower, which was sent off to see if needs to be serviced/fixed or replaced. Which has 2 yr warranty on it. Jill then told me after awhile, that the woman who knows wasn't there, & she won't be able to help til Monday. Then HUNG phone up in my ear, while I was still talking!!! I called backed, told her that was very RUDE & unprofessional!!! Jill laughed in my ear! When I told her that wasn't funny at all, she then tried to say she thought I hung up. I'm very upset about this! Very Poor Customer Service! I spend a lot of $$ @ Lowe's to be treated in such a manner!! I can't believe this
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Author
Location
Baltimore, Maryland
Reason of review
Poor customer service
Review #623495 is a subjective opinion of poster.
0 comments

Lowes in Redmond, Washington - The entire company is a joke

1.0
Details
I bought laminate floor , and thought I bought header boards that matched the floor , when they come to install they didn't have header boards with the order , so instead of keeping our old header boards they broke them , now magically we have to pay more in cash to get the header boards we wanted to begin with , when we could have used our old ones , then they didn't give our 12 month same as cash on our bill and tried to give us late fees to pay , I have been to the store 3 times to have this refunded and rebilled and they still don't have it right ,,,, 3 TIMES , THEY DONT EVEN MAKE IT EASY TO BUY FROM THESE HALF WITTS , THERE CUSTOMER SERVICE LINE IS A COMPLETE JOKE , THEY LIE AND SAY THEY CANT DO THINGS LIKE CAL A STORE , WELL WHEN YOU ASK FOR A MANAGER ,, AGAIN MAGICALLY THEY CAN HELP YA ,, COMPLETE JOKE THE WHOLE COMPANY , I WILL TRY HOME DEPOT FROM NOW ON ,,
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Author
Location
Redmond, Washington
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Review #623396 is a subjective opinion of poster.
1 comment
1.7
Details
Lowes installed the second dryer in four years in our Davidson, NC rental TH. The installation was done with hard piping not flexible venting. After a year the lint built up to dangerous levels. Eventually, the dryer heating element overheated and shut down the dryer...
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Anonymous
#973222

Lint is much less likely to build up in rigid dryer vent than it is in a flexible vent. There are many more places for lint to catch on and build up in a flexible pipe.I would...

Author
Location
Davidson, North Carolina
Cons
  • Installation and warranty
Reason of review
Bad quality
Loss
$253
Preferred solution
Full refund
Review #622773 is a subjective opinion of poster.
0 comments

Lowes in Peebles, Ohio - Troy built *** wacker is junk

i WISH that i could say, you get what you pay for. i did not. troy built *** wacker. it lasted one season, and still looks like new. i used it non commercial, about 4 to 6 times a year. gas lines melted and obviously got sucked into the carb. after buying a 9 dollar original gas line kit, pulling the rope 300 times or so. not going to spend for a carb, because something else will probably break next. these things are rock bottom cheap made. and should be avoided. i will be sure to check brands and names ect. and not spend a another dime on troy built junk
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Author
Location
Peebles, Ohio
Reason of review
Bad quality
Review #622509 is a subjective opinion of poster.
0 comments

Lowes in Port Charlotte, Florida - Service agreements are a joke

1.0
Details
I have contacted Lowe's 5 times regarding the warranty I have on my fridge. They sent out a person who did not fix the problem. I called back and scheduled someone else for another day - they didn't show - called again to re-schedule - the person didn't show - called again - the person didn't show because the company they scheduled with did not service this area - called again - I was expecting someone today, the person didn't show and they didn't call me to reschedule. I called them to see where the tech was - they told me he was sick and not coming! If I didn't call them, I would be sitting here all day - again! I re-scheduled again - I've called service managers and all I hear is "I'm sorry" That doesn't fix the problem my fridge has!! Horrible service - will never buy there again.
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Author
Location
Port Charlotte, Florida
Cons
  • Service
  • Lack of response
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #621821 is a subjective opinion of poster.
1 comment
1.5
Details
I purchased a Samsung dishwasher. It was missing the toe kick piece, which I didn't realize until I installed it. I've spoken with Lowes Customer Service for a total of at least 6hrs now trying to get the piece replaced. I Keep getting transferred from one...
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Anonymous
#983462

"I even had the Lowes store manager call in and they refused to help him."Sounds like Lowes has tried to help you - it's the Samsung company you should be complaining about.

Author
Location
Chicago, Illinois
Cons
  • Service
  • Customer service received
  • Lack of response
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Review #621383 is a subjective opinion of poster.
0 comments

Installation Service Review

2.0
Details
I was told by the store manager and sales rep I would be recieving a complete job The installer said "oh no" that will cost you another $1500 CASH. Someone is lying !
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Author
Location
Richmond Hill, Ontario
Reason of review
Problems with payment
Review #621341 is a subjective opinion of poster.
2 comments
1.0
Details
I am gutting 2 bathrooms, 1 at a time, Just finished vanity and s setting stool Aquasource. fill valve would not fill, I live 100 miles from Lowes and we to Ace Hardware for new fill valve so I could have a working toilet. Saved receipt went to Sioux Falls Lowes and...
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Anonymous
#971250

If you have a defective product you need to bring the entire thing back! It is just that simple! How does Lowes know you're not trying to scam them? How does Lowes know what i...

Author
Location
Spirit Lake, Iowa
Cons
  • Lack of response
  • Bad customer service
  • Customer service received
Reason of review
Not as described/ advertised
Loss
$8
Preferred solution
Let the company propose a solution
Tags
Review #620837 is a subjective opinion of poster.
2 comments
1.0
Details
I came to purchase parts for my sprinkler system. Asked an associate about help he pointed out to the isle where i suppose to find the item. He called for somebody for that seccion ( isle 30) on the speaker, nobody ever came. I asked another associate for help, he said...
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Anonymous
#971253

How hard would you work for 8 dollars an hour? My guess you wouldn't even bother. Here's the best part, would you really want assistant from some college freshman who knows no...

Author
Location
Dallas, Texas
Reason of review
Poor customer service
Review #620725 is a subjective opinion of poster.