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Lowes - Window Installation Review from Barberton, Ohio

Lowes contaminated our home with lead dust during a window installation in October of 2014. This was a result of their failure to adhere to the EPA's regulations for RRP. When we asked them about what procedures should have been followed we were first told that Michigan did not have regulations that needed to be followed (false) and were then told that the installer was trained to be able to visually detect the presence of hazardous materials and he did not note any concerns (the lead dust samples showed contamination in the entire home at levels 5 times the safe limit). During the course of what they call a "settlement" they actively attempted to minimize their responsibility by fabricating material facts and attempting to obtain estimates for lead abatement by companies who had never seen the home. We were offered a srttlement amount much lower than the documented damages and told that they may be persuaded to increase the amount if we had our attorney contact them and explain what argument they intended to use in court. The kicker is that they never finished the project, still owe us windows, and never refunded any of the $35,000 that we paid them. As of the date of this note we have a home that we have not been able to occupy since October of 2014 and hundreds of thousands of dollars in damages.
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Author
Location
Barberton, Ohio
Reason of review
Poor customer service
Review #624878 is a subjective opinion of poster.
1 comment
Just to let every one know Lowe's customer service is awful and their repair service is even worse in my opinion! They were supposed to complete my service request 2 weeks ago. The repair guy came out and looked at my washer and said he had to order parts and would...
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Anonymous
#975103

LOWES does not due repairs, you are dealing with the manufactures repair person, has NOTHING to do with LOWES. You are actually lucky that they will be replacing your applianc...

Author
Reason of review
Poor customer service
Review #624805 is a subjective opinion of poster.
1 comment
5.0
Details
I've purchased two items today. Receipt I received says Register to Win.... There is NO website to respond to www.lowes.com/survey. There is at least 20 pages offering how to reach this website but NO website leading to www.lowes.com/survey. This has happened before...
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Anonymous
#980568

Type in lowes.com/survey in your Web browser and it goes right there. Your ignorance and stupidity is not lowes fault.

Author
Location
Kansas City, Missouri
Reason of review
Order processing issue
Review #624557 is a subjective opinion of poster.
0 comments

Lowes in Covina, California - Lack of training3

1.7
Details
Online says they install attic ladders, but says you need to go to store. Store says they don't; but when told the online service says they do they say then they do. It takes 7 employees to figure out how to do an install order. 30 minutes later we get to the cashier who says they didn't do it right and failed to push it through to finish it. 10 minutes later he comes back and shows us the paperwork. The names are misspelled and more importantly the address is wrong. He apologizes and says he will have to start over from the beginning, because he can't just fix the misspellings. Unbelievable that no one there knew what they were doing including the managers.
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Author
Location
Covina, California
Cons
  • Customer service received
  • Customer service
  • Service
Reason of review
Poor customer service
Tags
Review #624536 is a subjective opinion of poster.
0 comments

Lowes - Just a Front

Customer service boasted by this box store and for the most part it's just a front. How can a large store like Lowe's provide the customer service it boast if they staff a store that requires 220 employees with half that. They staff with part-timers mostly. Most of the employees don't know anything about the products Lowe's sells, some do, but most don't, they just tell the customer the same thing they can read from the product labeling. For Delivery, well, customers need to understand that some Store Managers don't know anything about delivery, they open up the board on a high volume store and over work the drivers they have and then gripe about the Overtime. They advertise Next Day Delivery, but the high volume stores do not have the resources or manpower to keep up with it. Only a fool will open a delivery board to full status and not have the resources or personnel to provide the service they advertise. So don't take your frustrations on the Department manager of Delivery, he or she is doing what they can to get the deliveries out especially since the CDL drivers can only drive 12 hours a day, by DOT regulations. The Dept. Mgrs are overloaded with work that ASM's should be doing plus answering phones from people who think the world revolves around them, like they are the only ones Lowe's delivers to. So next time you have a delivery scheduled, be patient and be home, sometimes they won't come back if you're not home when they call and come to your place.
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Author
Reason of review
Poor customer service
Review #624055 is a subjective opinion of poster.
3 comments
1.8
Details
On April 18th 2015 My husband and I went into Lowes in Wytheville Va to purchase stuff to fix a tub drain. We walked by an employee in the plumbing isle and he never even asked us if we needed help. After about 15 minutes he finally came back to his isle (he was not...
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Anonymous
#1278501

Don't agree with the sales person's actions and demeanor. However, why did you walk past the employee and not ask for help if you needed it? Was he supposed to read your mind?...

Author
Location
Max Meadows, Virginia
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #623989 is a subjective opinion of poster.
1 comment
2.8
Details
1. They dont honor their price match. 2. Their phone customer service lies. 3. Their phone survey is rigged. 1. Have spent thousands at Lowes remodeling houses. Asked for them to price match HD because I did not want to go there. Had a spiff with HD and preferred...
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Anonymous
#973475

My Partner and I we're going to get a hot water heater from a Lowe's in Nashville,th. A guy came to our home Monday,and checked out old water heater out, and we didn't hear an...

Author
Location
Panama City, Florida
Pros
  • Staff primary reason i go there
Cons
  • Customer service
  • Prices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #623726 is a subjective opinion of poster.
0 comments
1.0
Details
Cottonwood Mall Lowes, Albuquerque. Employee cut 4 sheets of 1/4" maple hardwood veneer plywood for me. It was placed the wrong way in the saw - face up, not face down which prevents the cheap blade from chipping the good veneer. Done while I was shopping for paint...
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Author
Location
Albuquerque, New Mexico
Pros
  • Store organization
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Review #623560 is a subjective opinion of poster.
0 comments

Lowes - Lawn Mower Review from Baltimore, Maryland

2.0
Details
I called to check on my lawn mower, which was sent off to see if needs to be serviced/fixed or replaced. Which has 2 yr warranty on it. Jill then told me after awhile, that the woman who knows wasn't there, & she won't be able to help til Monday. Then HUNG phone up in my ear, while I was still talking!!! I called backed, told her that was very RUDE & unprofessional!!! Jill laughed in my ear! When I told her that wasn't funny at all, she then tried to say she thought I hung up. I'm very upset about this! Very Poor Customer Service! I spend a lot of $$ @ Lowe's to be treated in such a manner!! I can't believe this
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Author
Location
Baltimore, Maryland
Reason of review
Poor customer service
Review #623495 is a subjective opinion of poster.
0 comments

Lowes in Redmond, Washington - The entire company is a joke

1.0
Details
I bought laminate floor , and thought I bought header boards that matched the floor , when they come to install they didn't have header boards with the order , so instead of keeping our old header boards they broke them , now magically we have to pay more in cash to get the header boards we wanted to begin with , when we could have used our old ones , then they didn't give our 12 month same as cash on our bill and tried to give us late fees to pay , I have been to the store 3 times to have this refunded and rebilled and they still don't have it right ,,,, 3 TIMES , THEY DONT EVEN MAKE IT EASY TO BUY FROM THESE HALF WITTS , THERE CUSTOMER SERVICE LINE IS A COMPLETE JOKE , THEY LIE AND SAY THEY CANT DO THINGS LIKE CAL A STORE , WELL WHEN YOU ASK FOR A MANAGER ,, AGAIN MAGICALLY THEY CAN HELP YA ,, COMPLETE JOKE THE WHOLE COMPANY , I WILL TRY HOME DEPOT FROM NOW ON ,,
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Author
Location
Redmond, Washington
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Review #623396 is a subjective opinion of poster.