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Lowes in Addis, Louisiana - Wouldn’t bring dishwasher in house

2.6
Details
Has this policy changed? This is our 3rd dishwasher in 12 years and last 2 they hand trucked it up our very steep driveway and brought it in house. This time I had to drive my truck to bottom of driveway to retrieve new one. Load old one and drive it down driveway. I always tip delivery guys generously. In fact, I had 2 crisp $20s to give each of these guys. One guy barely spoke and had headphones in. I thought, what if I was a 80 year old female? They didn’t seem to care. I kept those $20s. Those guys got nada. Not sure I will order from Lowe’s again?
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Review
#1606800 Review #1606800 is a subjective opinion of poster.
Product
Bosch Dishwasher
Reason of review
Poor customer service

Lowes in Kerhonkson, New York - Worst customer service

3.0
Details
been a customer for years for biz and home, $10k plus spent. missing an essential part this freezer. no calls back, no pickup when phone rings through to depts. had to call corporate office. still not resolved!
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1 comment
Anonymous
#1724415

What exactly is the "essential" part of the freezer you are missing? Was the freezer delivered or did you pick it up? If it was delivered and a part "essential" to its operation was missing, why did you accept it?

Review
#1606650 Review #1606650 is a subjective opinion of poster.
Product
Frigidaire Freezer
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.4
Details
I stood and waited for a someone to help me in the flooring dept., ( I was the only there at the time) after about a 15 minute wait, Scott showed up I asked my questions and was just about ready to buy when some lady asked if she ask one quick question, instead of...
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2 comments
Anonymous
#1723918

Your problem is standing and waiting for someone. Instead of standing there waiting for someone walk up and down the aisles looking for someone to help you.

You are shopping in a big box discount store where they have a minimum of staff. Besides helping customers they are also stocking shelves, working on displays, cleaning etc.. You will have better luck getting help if you search it out rather than waiting for help to come to you. There is no excuse for sales people that allow rude customers to interrupt their conversation with another customer.

It seems you really didn't need that much assistance if you could go home and order it on the internet instead. In the future, save fuel and the environment and skip going to the store and go to the internet first.

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Review
#1605176 Review #1605176 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We went to Lowe’s in Westminster and was looking at tile we saw a sign that said FREE INSTALLATION so we got a sales person and it was the store manager. We showed him the sign he looked it up on the computer and said yes it’s true free installment so we made the appt...
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Review
#1605150 Review #1605150 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Lowes in Upper Moreland, Pennsylvania - Poor management

1.0
Details
Went to Willow grove store for propane tank refill the cashier told us they had no propane and to go shop at Walmart I met 2 other customers outside with the same issue. This is the summer grilling season and they have been out of propane for days all three of us left and none of us made any other purchase. Guess i will try Home Depot
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1 comment
Anonymous
#1723378

The propane suppliers deliver on route that may be once or twice a week. There is only so much they can deliver on each visit. Not much a store can do but wait for the next delivery.

Review
#1603898 Review #1603898 is a subjective opinion of poster.
Pros
  • Shopping
Cons
  • Bad service
Tags
  • long time customer

Lowes in Groveland, California - Plants wilting from lack of water

was told donnot have enough waters
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1 comment
Anonymous
#1723382

Why don't you apply for a part time job watering plants? With low unemployment and not enough people wanting to work these jobs there will be shortages.

These are the kinds of jobs people trying to immigrate to our country would be more than willing to do. Perhaps we need to find a way to bring more people willing to work into our country.

Review
#1602777 Review #1602777 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes in Plymouth, Michigan - Refrigerator filter rebates

Submitted 4 times. Still don’t have full rebates. Bought protection plan for 2 refrigerators which is supposed to include 50% off the filters. Impossible to get Cod ‘t fall for it c
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Review
#1601631 Review #1601631 is a subjective opinion of poster.

Lowes in Tahlequah, Oklahoma - Price match guarantee

1.0
Details
Lowes will only price match within their district. This means every one of their stores that has no competitor within a few miles price gouges local customers by as much as 20%. DO NOT SHOP LOWES!
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1 comment
Anonymous
#1722173

This is true of any retail store. Competition in an area often pushes prices lower.

If you have no competition in your area there is no need to lower prices and reduce profits.

If Lowes is the only store in your area it would indicated there isn't enough demand to draw in the competition. In this case you should be happy to have even one home center in your area to shop at.

Review
#1600300 Review #1600300 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Price reduction

Lowes in Columbia City, Indiana - Service for my refrig

2.0
Details
Still waiting on Corp. To return call on follow up on mistreatment on phone conversation, stating on 3rd. Call for Refrig. Due to poor troubleshooting by a company having a young guy do a job without using tools& or volt meter etc...... Taking vendor side over customer telling me, have to pay for service call since been 3 times on same problems........
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3 comments
Anonymous
#1721666

Lowes doesn't service appliances, they sell them. If the service occurs during the manufacturers warranty your complaint would be with the manufacturer.

If you purchased an extended service plan your complaint should be with the provider of the plan. Why do you blame the retailer for actions of another company?

Anonymous
#1727000
@Anonymous

Not entirely true, as Lowes is the provider of the extended protection plans.

Anonymous
#1727212
@Anonymous

No you are incorrect. Lowe’s only sells the plan.

The warranty itself is managed by a third party company. There are quite a few different warranty companies. Either way Lowe’s literally has nothing to do with the sale AFTER the sale. You are trying to cherry pick the responsible party based on YOUR incorrect assessment of the responsible party.

Basically you’re going after Lowe’s because YOU want the deep pockets. YOU want the store to handle your business instead of contacting the correct and responsible party. That’s moronic and lazy, which shouldn’t be surprising since you know you’re an American.

One of God’s special selfish and self entitled creatures. You screwed up trying to get the store to do the work for you and you just don’t have the character to admit that YOU WERE WRONG!

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Review
#1599574 Review #1599574 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty