Filter by rating
filters
State:
Show
City:
Show
Product:
Show
We went to lowes for our kitchen remodel. It was a long drawn out process. The vendors they use; Premium Surfaces and Shenandoah Cabinetry left a lot to be desired. Two of our cabinets it took four (4) times to get cabinets that weren't damaged. They were not wrapped...
View full review
Review
#1607526 Review #1607526 is a subjective opinion of poster.
Pros
  • Mike
  • Staff assistance
  • Assistance i got from mike
Cons
  • Vendors
  • Vendors they use
Reason of review
Good customer service

Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
View full review
Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund

Lowes in Staten Island, New York - Three day job has turned into a three month nightmare

1.4
Details
Lowes - Three day job has turned into a three month nightmare
Update I was sent an email on July 12 , telling me that they We’re ordering materials to Finish the job and that someone will get back to me. I have since spoken to someone in executive offices. I also asked them not to send the same people to correct the matter since they have now been here 3/4 times. I have also sent them new pics of the drip Vinyl coming of the roofs edge. 3 day job now in its third month I have not been told when they will correct anything. At what point do I go to small claims court?
View full review
Review
#1607267 Review #1607267 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Lowes in Addis, Louisiana - Wouldn’t bring dishwasher in house

2.6
Details
Has this policy changed? This is our 3rd dishwasher in 12 years and last 2 they hand trucked it up our very steep driveway and brought it in house. This time I had to drive my truck to bottom of driveway to retrieve new one. Load old one and drive it down driveway. I always tip delivery guys generously. In fact, I had 2 crisp $20s to give each of these guys. One guy barely spoke and had headphones in. I thought, what if I was a 80 year old female? They didn’t seem to care. I kept those $20s. Those guys got nada. Not sure I will order from Lowe’s again?
View full review
Review
#1606800 Review #1606800 is a subjective opinion of poster.
Product
Bosch Dishwasher
Reason of review
Poor customer service

Lowes in Kerhonkson, New York - Worst customer service

3.0
Details
been a customer for years for biz and home, $10k plus spent. missing an essential part this freezer. no calls back, no pickup when phone rings through to depts. had to call corporate office. still not resolved!
View full review
1 comment
Anonymous
#1724415

What exactly is the "essential" part of the freezer you are missing? Was the freezer delivered or did you pick it up? If it was delivered and a part "essential" to its operation was missing, why did you accept it?

Review
#1606650 Review #1606650 is a subjective opinion of poster.
Product
Frigidaire Freezer
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
View full review
3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

View more comments
Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.4
Details
I stood and waited for a someone to help me in the flooring dept., ( I was the only there at the time) after about a 15 minute wait, Scott showed up I asked my questions and was just about ready to buy when some lady asked if she ask one quick question, instead of...
View full review
2 comments
Anonymous
#1723918

Your problem is standing and waiting for someone. Instead of standing there waiting for someone walk up and down the aisles looking for someone to help you.

You are shopping in a big box discount store where they have a minimum of staff. Besides helping customers they are also stocking shelves, working on displays, cleaning etc.. You will have better luck getting help if you search it out rather than waiting for help to come to you. There is no excuse for sales people that allow rude customers to interrupt their conversation with another customer.

It seems you really didn't need that much assistance if you could go home and order it on the internet instead. In the future, save fuel and the environment and skip going to the store and go to the internet first.

View more comments
Review
#1605176 Review #1605176 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We went to Lowe’s in Westminster and was looking at tile we saw a sign that said FREE INSTALLATION so we got a sales person and it was the store manager. We showed him the sign he looked it up on the computer and said yes it’s true free installment so we made the appt...
View full review
Review
#1605150 Review #1605150 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Lowes in Upper Moreland, Pennsylvania - Poor management

1.0
Details
Went to Willow grove store for propane tank refill the cashier told us they had no propane and to go shop at Walmart I met 2 other customers outside with the same issue. This is the summer grilling season and they have been out of propane for days all three of us left and none of us made any other purchase. Guess i will try Home Depot
View full review
1 comment
Anonymous
#1723378

The propane suppliers deliver on route that may be once or twice a week. There is only so much they can deliver on each visit. Not much a store can do but wait for the next delivery.

Review
#1603898 Review #1603898 is a subjective opinion of poster.
Pros
  • Shopping
Cons
  • Bad service
Tags
  • long time customer

Lowes in Groveland, California - Plants wilting from lack of water

was told donnot have enough waters
View full review
1 comment
Anonymous
#1723382

Why don't you apply for a part time job watering plants? With low unemployment and not enough people wanting to work these jobs there will be shortages.

These are the kinds of jobs people trying to immigrate to our country would be more than willing to do. Perhaps we need to find a way to bring more people willing to work into our country.

Review
#1602777 Review #1602777 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution