Lowes Reviews and Complaints

We just bought a brand new $1500 fridge. When we brought it home we discovered the ice maker doesn't work. I called the number provided. They spend 20 minutes asking me questions and then told me I had to call another number. When I called that number they told me no one could come out for 3 weeks. After 3 weeks we could no longer return it to the store and if it wasn't covered by the warranty we would be responsible for the cost of repair. I explained that waiting until after the return period for repair was unacceptable because we don't want to be responsible for charges that aren't covered. They could care less and told me "well just return it then". 1. I don't have a pickup truck to just throw a gigantic fridge into. 2. If I did it would impossible for me to move a fridge. 3. I'd have to take the time off of work to get the fridge returned and have a new appointment for the new delivery. The repair appointment was scheduled for 8-12 today. It's 11 now so I decided to confirm and make sure someone is coming. No one answered or returned my phone calls. I finally reached someone and they said they'll call me when they're on their way somewhere between 1-3. Ugh. I took the morning off work for this appointment and was supposed to return this afternoon. Also, I spent the evening at the hospital with a friend and was up late and got up early for this appointment. I decided I'd call a customer service number. They transferred me back to the repair department who told me there is nothing they can do for me. So here I am.

I have shopped at this Lowe's for the last time. I will be doing all my purchasing at the Ontario Lowe's where they understand the meanings of work ethics and customer service. I waited 25 minutes for some one to help me in the wall tile department. It took 3 calls from customer service! Then she gave me the wrong tile. The next day, after I had returned the tile & purchased the right ones, I needed to add a few special order pieces. Customer Service called Brian twice with no response & finally Justin showed up & tried to help. But it wasn't his department & he didn't know how to special order. He called Brian twice, saw him walking down the aisle & actually chased him down. Brian immediately said Lowe's couldn't order the tile I wanted, I'd have to call the company & order it directly from them. After 30 minutes there, it took 3 minutes for him to send me on my way. The next day I called the company & was told they don't sell to the public, Lowe's has to order it with a manual Purchase Order & that it's common practice. Fed up, I went to Ontario Lowe's where Terrence was helpful, polite, responsive & efficient. He ordered the tile, called the company to make sure they received the order & called me to confirm when to expect it. The Upland Lowe's management needs a few people like that! Everyone should shop in Ontario until the Upland store learns the meaning of customer service.

If you spend a lot of money on a washer and dryer you expect it to work.... Mine worked for a while and I was told the sound I heard was normal.... contacted a repairman later and he said that it was NOT normal. I can't get my money back now because I waited more than 30 days.. It took a while to decide I wasn't doing something wrong and since I work I couldn't get it back in 30 days so I kept it thinking I could get them to do something..Nothing yet. I have written letter to customer care to see what they will do but if it's like the last thing I bought at lowes I will get an email or call telling me they won't do anything. They sell it get it out the door and don't care about the customer. I spend a lot of money at different places and Home Depot does a much better job of customer service. lowes could use a few lessons on taking care of customers from someone. Every so often you need to do what's right even if it cost a couple of bucks on the front end...those people will be happy and come back.

LOWES ROUTE 9 S, MORGANVILLE NJ I just now came back from HOME DEPOT. 1. But before that I first went to LOWES, in Morganville on Rt. 9. There I waited patiently for about 10 minutes for three gentleman at the Lumbar Section to finish a conversation. 2. When I was finally attended to, I handed over a Stud, 2 x 3 - 96" and respectfully asked it to be cut at 49" for easy transportation. 3. When I saw the method of measurement, I asked the gentleman to please make sure the cut to be at exactly 49". 4. The Store Assistant said that he will cut it but cannot guarantee it to be 49' I was surprised and told him in Africa we are Metric but have the ability to cut wood precisely. 5. He then said that is why America is a super power and Africa not. I did not understand his point and did not respond but took the two pieces he handed me. 6. On the bench there was a Measuring Tape and I discovered the cutoff piece to be 49 3/4" 7. I said that now it is not what I wanted and not usable - he said that I am cursing. Which I did not, but thanked him for nothing and walked to the Cashier. 8. I decided to go to Home Depot and told the Lady at the door to please keep the lumber. The service and attitude at Lowes I find disgusting and will never go back there. Gerhard Odendaal 941 321 1031

Auburn Lowes customer service was very unfriendly bordering on rude. The lightening manager was rude as well. No one likes to feel as if your bothering them.

I AM SOOO PISSED!!!! I WENT TO CHECK OUT AND THERE WAS A BLOND GIRL WHO WAS HIGH ON SOMETHING. I HIGHLY BELIEVE IT IS SO TERRIBLE AND UNPROFESIONAL TO COME TO WORK ON DRUGS!!!!!! SHE WAS SO RUDE AND DISRESPECTED ME. IM SO UPSET. I DO NOT UNDERSTAND WHY THEY ARE LETTING HER STILL WOR THERE. IT IS A DESCRACE TO THE COMPANY AND ITS DISRESPECTFUL TO ALL THE CUSTOMERS. I MEAN ITS SUPPOSED TO BE A FAMILY PLACE TO SHOP NOT SOME DRUG RAVE!!!!! I WILL NECER GO THERE AGAIN!! I WILL DEFFINATLY NOT RECOMEND ANYONE TO GO THERE! WORST PLACE EVER!!!!!!!!!!!!11

I have worked for Lowe's for several years. I have received emails and notices and we have been told of improvements that would make Lowe's a better place to work. Well I haven't seen any of it. In fact I've seen things go down to the point that it seems as if you're in a fast flowing spiral. The manager at my store has been a manager too long. He barks at employees and in the same instance he talks to customers as if wooing a lover. And he has made no secret of the fact that he doesn't want to be a manager. He feels that he is a prime candidate for corporate management. Apparently corporate doesn't feel the same. Ever heard the term it's not what you do it's who you know? Welcome to Lowe's. That's how it works here. We have two managers that have ruined their departments and had employees quit so fast it would make your head spin. But those managers are still in place. In an effort to save money staffing has been drastically cut. Some departments have no coverage at all for several hours during the day. This means that employees in other departments have to do their job as well as cover the non staffed departments. And this is expected of part time employees who don't get the hours or the benefits that full time employees do. Would you work in a place like that? And NO, the customer is NOT always right. But you aren't allowed to dispute a customer in any way about anything. A customer can purchase a $2000 lawn tractor, take it home, run over a pile of cinder blocks and into a brick wall and then come in and say they want a new one and they'll get one. They can special order a complete kitchen remodel using appliances and cabinets that we don't even stock, cancel the order after the merchandise has been shipped to the store and we take the loss. That's right. We take the loss. 100%. We pay to ship the merchandise back. We pay the vendor restocking fees. The customer gets every penny back. And what doesn't get shipped back goes out for sale at a reduced price and then the very same customer that ordered it buys it. Right now my store, as well as several others in my district, has a new employee requirement. You have to learn how to drive a piece if equipment to keep your job. You are supposed to be able to choose what to learn to drive. My manager wanted me to learn a forklift. I said I didn't want to learn how to drive the forklift. I don't like being on the forklift. I am uncomfortable on it. I told my manager. But my manager put all the testing pertaining to the forklift on my learning plan anyway. I did all the learning plans. But I got on the order picker and learned to drive it instead. I am much more comfortable with it. And I did well. When I told my manager, my manager had a fit and started an argument with me in front of several other employees. Not good. I went to my ASM and explained what happened. The ASM told me not to worry about it. My department manager is a personal friend of the store manager. They go to lunch together. In fact they had quite a few lunches together when my manager was in the process of applying for the job. Remember what I said about who you know? My manager has had the job for less than a year and has had 4 employees quit or request a transfer. And another employee in the department is counting the days until he can be transferred. I get up in the morning with a horrible feeling in my stomach on the days that I have to go in to work. Life shouldn't be like this.

Lowes in batesvill ms needs to retrain their employees on customer service! There are very few people who work in that store who are willing to help.