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Lowes in Tampa, Florida - Poor Installation and poorcustomer service

2.5
Details
I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the job that night so I had to wait another 3 full weeks for them to come back.Another problem arose. chain hardware to pull the blinds up and down falling apart. The installer does not fix it. He says call Lowes back. Here I am 3 months later now waiting for W. Waters Tampa Lowes to put in a repair order.Don't know how many more months I have to wait to have working blinds. I'm ready to call the credit card company to dispute the whole order. Lowes I give a poor service rating. I will think about Home Depot next time I have a big service job.
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Review
#688621 Review #688621 is a subjective opinion of poster.
Cons
  • Dealing with staff
  • Wrong product delivered
  • Will lose a loyal customer for less than forty dollars
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Entry Door Kick Plates Review

4.5
Details
Have spent about $7 grand on my new bathroom now Im having a problem getting the employees in plumbing to make a call to get the kickplate for the 5 ft $2 grand vanity I bouught to complete my bathroom its always I forgot I had customers all day but Im still a lingering customer trying to get my bathroom completed
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Review
#688538 Review #688538 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes Staff Review

Lowes in Batesville ms. Sucks they hire anyone and any body and train them none it seems
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Review
#688520 Review #688520 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Installation Review from Columbine, Colorado

During a remodel my contractor purchased a Jacuzzi tankless water heater. The unit was installed and we tested it for a few minutes at a tine prior to moving into the home and actally using hot water on a routine basis. The unit costantly shut itself off. Various codes would show on unit but it really wasnt convenient to crawl up in the attic to reset it each time it quit. We were then told to switch off the breaker to ut for a few minutes and it woul reset itself. We had a total of 45 SECONDS of water Saturday. When I called Lowes I was given the run around. Ni satusfaction. And no hot water. I had a Rinnai unit for 10 years and was never without water. Im convinced this Jacuzzi is JUNK an Lowes could care less regarding customer service! Joe Spradlin
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Review
#688293 Review #688293 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes incompetence

1.0
Details
The degree of damage to the products that I have purchased cannot be accidental. I suspect employees are actually damaging merchandise on purpose. I have spent thousands of dollars per year at Lowes. You have to check everything before you leave the store because you will find damage. The worst is when you wait weeks for a *** special order to come in, and when you go to pick it up it is smashed, bent, scratched, etc. The damage is often completely evident without opening the package, yet they still call you to come pick it up. This happens over, and over, and over, again. What the *** is the matter with that place?
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1 comment
Anonymous
#1024076

I had some installers from Lowes to install flooring. When they came to install it, they said I needed to have some work done in some areas of the kitchen and they would do it on the side but Lowes could not know about it because they could be fired.

They are ***-artist. They tore my house apart.

Didn't complete anything,but did scam a lot of money out of me. They need to be behind bars!!

Review
#688180 Review #688180 is a subjective opinion of poster.
Cons
  • Damaged goods
  • Incompetent staff
  • Bad customer service
Reason of review
Damaged or defective
Loss
$5500
Preferred solution
Deliver product or service ordered
Tags
  • Management Issues

Review about Lowes Appliance Protection Plan from Palos Hills, Illinois

1.0
Details
Newer buy from them. I have an extented insurance and still have to live without property working fridge for two months. Give my money back or replace you can't fix, you scams. Will start a claim at better business baur tomorrow hope they can solve this.
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Review
#688075 Review #688075 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Mishawaka, Indiana - Associate's negative response for help.

1.0
Details
Mishawaka Indiana Store, 4:00pm 8/23/15 Plumbing Dept. asked a Lowe's Employee if he worked in this dept., his response ''yes, are you the one who keeps hitting the help button''? No I am not however can you help me once you have satisfied the previous customers request. ''What is it you want''? I would like to order a non-stock Moen Faucet for our Garden style Bathtub. He takes us to the computer terminal and shows us how we can find the item on line and order it. When I asked if we could have him do it or I use that computer, his response was no! ''You can go home and use your computer''! If this is where Lowe's is going with ''Customer Service'', I'm done with them!
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Review
#687962 Review #687962 is a subjective opinion of poster.
Cons
  • Untrained customer service reps
Reason of review
Poor customer service
Preferred solution
Do a better job training your empoyees to better serve their customers!

Lowes - Flooring Department Review from Bloomington, Indiana

If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowes. In order to get someone to work on your job you talk to your sales rep at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So...when you have a problem like we did, not enough carpet was delivered. You have to call Lowes who then calls Keller flooring contractors who then contacts the people doing the work. A week later they send someone out to measure the areas not finish and the whole process starts over again. That was our carpet experience...as for the tile... Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience never using Lowes again for flooring.
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Review
#687739 Review #687739 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Bad quality

Lowes in Comstock Park, Michigan - Over charged for work not needed.

Lowes quoted us one price for an installed water heater, but when their sub-contractor came out, they put in things that were not needed for an additional $150+. I asked them not to put in, but they claimed it was needed. I told them that I had already talked to the building inspector who said it was not needed but because I could not remember the inspector's name down at Alpine Township Hall, they just kept putting in the un-needed materials, charged me for it, and also over charged for the hours. I should have kicked them out of my house and not allowed them to finish the job. Lowes would not even hear my complaint to them about their sub-contractor. The building inspector came out and again told me that these sub-contractors are putting in these extra materials and charging customers for them whether they are needed or not. The offending Lowes store is the one on Plainfield Ave, Grand Rapids, Mi.
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Review
#687290 Review #687290 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction

Lowes Work Experience Review

The HR Director in Richmond is a lying backstabbing ***. He fired his best employee after telling her she would not be fired. Loser waited over two weeks and went on vacation for before letting her go. How does he sleep at night?
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Review
#686909 Review #686909 is a subjective opinion of poster.