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Lowes in Beverly Hills, California - Dishwasher extended warranty

Just worthless, lowes cant even schedule a service call right so the vendors never show up to repair. Scheduled a repair and told Lowes to schedule me for the last appointment of the day but when I call the vendor to verify they said Lowes scheduled me for first thing in the morning. Dishwasher has broke 5 times in 18 months and qualifies for their warranty buy back but al I get is "I am Sorry" and no answers. I asked for a shipping address so I can send them the broken dishwasher since I cant use it and they hung up on me. If you need to get some sort of answer use Facebook and public shame them on Social Media, had a call from a supervisor within the hour and got some answers but still not all to every question I had. NEVER AGIAIN go buy from Home Depot.
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Review
#686709 Review #686709 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service

Lowes in Pittsburgh, Pennsylvania - Not honoring vets

3.8
Details
I went to lowes in mccandless township on McKnight road aprox 2 weeks ago and here is my experience.. check out I present my veterans administration card to the cashier to receive what has always been a 10 % discount. instead this time I get told sorry sir you only quality for the discount on holidays. (being rated at 30 percent disabled by the va this did not sit well). I looked around saw the number for customer service and with out even a argument for the check out lady agreed to pay full price for my items. I took everything out to the car and called the customer service number briefly told them what had happened and they directed me to go back inside to the customer service department in the store to receive the discount. I entered the store and was greeted by a young lady that said she had received a call about my situation and was more then willing to help she just needed a managers override. she called for the manager and all of a sudden I was in the middle of world war 3.. here she came the exactly lady that had denied me the discount at check out.. her eyes where shooting right through me in what appeared to be disgust. she ordered the employee to check my veteran id again demanding I don't qualify for a discount being that she had already checked it. I inhaled deeply and tried to explain how I had called customer service described my id to them and got verification that I indeed do qualify for the discount. she only talked over me louder now. at this point in time several employees are gathered around and a spectacle is being made . the manager (ie original check out lady) demands im not a disabled vet. she says whats wrong with you anyhow you don't look disabled to me. again politely I begin to explain that not all disabilities are visible only to be talked over as she slammed her manager over ride information into the computer and then she stormed off leaving me standing there infront of what was now 3 or 4 other employees.. I looked up at the check out lady and laughed a little smiled at her and simply said wow your boss is a real nice lady isn't she. she smiled back and began to apologize for what had just happened of course it not being her fault I asked her to stop thanked her for her help and went on my way home. but wait it doesn't stop there. I told my wife and she was obviously upset calling the store and corporate writing emails and taking to face book to tell the story of a home improvement store that treats there vets horribly. her family owning a small family business themselves she did not put the name of lowes out there in any way shape or form but let people know that something happened. I too called to file a complaint and was told someone would get back to me in a few days..well 2 weeks later and no response no apology and for that no business from my extended family who now shops at home depot and I encourage everyone now to do the same
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1 comment
Anonymous
#1023842

The policy on Veteran discounts needs to be clearer. Technically the discount is only for holidays, but many stores will automatically give it if shown ID. The issue with this is that when someone goes to a store where this is ok, then goes to a store where it isn't it causes conflict.

Review
#686083 Review #686083 is a subjective opinion of poster.
Pros
  • Customer service from the service clerk
  • That i did get the discount
Cons
  • Return phone call because it never happened
  • Manager who questions who does or does not have a disability
  • Resolution again never happened
Reason of review
Pricing issue

Lowes in Naples, Florida - Refrigerator hook up

I bought a new refrigerator from Lowes and Expo came out the next day to deliver it. 3 men from expo went to hook up the ice maker without turning the water off first. Once disconnected water starting spraying all over my kitchen walls and flooding the floor. All the guy did was put his thumb on the connection, my wife had turn the water off for them. So while my wife is on her knees cleaning up water that they refused to clean, one of the men got under the sink where the connection was and somehow, God only know how, disconnected the hose from the connection. Well again water started pouring into the cabinet. Expo closed the cabinet doors and left it that way and didn't say anything to my wife about it, had her sign a form stating no leaks were found and then quickly left. My wife later found the cabinet filling with water therefore causing all kinds of issues, water pouring in behind the cabinets and baseboards and such. We called expo and they sent the guy back out who then hooked it back up and then accused her of having a bad faucet, which had nothing to do with the hose. Do these people think we are idiots or something. We then told him to get out of our house. We called the local store, the manager told us to deal with Expo and wouldn't help us. We have now contacted corporate and are waiting for a resolution.... Where do they find these *** my 15 year old knew to turn the water off first.
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Review
#686065 Review #686065 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes - Refrigerator Review from Brooklyn, New York

3.0
Details
ordered a fridge and a gas range. told lowes i needed it to be there 1-5. XPO calls and tells me 7-9. problem is..its a new house. I dont live here yet, I don't live in the city yet.. And I already took off work (losing $$ of course ) so that I could receive the delivery .. they would not budge on the 7 to 9. fine. what happens? i get a call saying that I wont be getting it at all tonight. but I can get them friday (hunh?() they say that even though its before 9pm the driver passed the time DOT allows truckers to be on the road or something. Why in the *** would they create a window so late or allow the route to be so unorganized . yea thats my story. i dont know whether or not to blame Lowes... btw XPO has about negative 5 stars on Yelp. why would Lowes keep on using them? oh.. nobody cares. . I Let them reschedule me for Saturday morning - but after reading other reviews, im disgusted and I dont believe them. may jusy cancel the order.checking out sears now
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Review
#685883 Review #685883 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in North Kingstown, Rhode Island - Extended warranty on riding lawnmower

2.3
Details
I purchased a Husqvarna riding lawnmower from Lowes along with a 4 year extended warranty. All is good with this transaction so long as you don't need to use the warranty. I called Lowes today because I am having a problem with the product. I was told that they would contact the warranty company, it seems that Lowes farms out their extended warranty contracts. The warranty company called me and I was told that they would have to try to find someone to do the service and arrange for a pick up. The turn around time was 2 to 2 1/2 weeks. I assume that they expect me to cut my lawn with a pair of hand shears. I AM NO LONGER A LOWES CUSTOMER for anything. The extended warranty is worthless
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3 comments
MrSharkNasty
#1023323

Extended warranties are for dumb dumbs. Do they ever explain what it actually covers or how it works?

No because they don't know! First red flag! Most extended warranties do not start until after the manufactures warranty ends. Second red flag!

My former company used to call them 100% profit. It's just a waste of money PERIOD

Anonymous
#1022687

I am still waiting for my riding mower 4th week and the company that picked it up went on vacation! ( a lawn mower repair company that goes on vacation in the middle of the summer).

I told them give me back my mower and the $400. I put out for the warranty .they told me they would get me back the mower unrepaired if I wanted . They would give me $11.

dollars back of the $400. I am a Contractor who will never be buying any thing else from them.

Anonymous
#1022075

Lowe's didn't manufacture the lawn mower so why would you expect them to warranty it? Even the extended warranty is from a company under contract with the manufacturer not Lowe's. I can't understand how people are still falling for the extended warranty scam after all these years.

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Review
#685802 Review #685802 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes - Possible New Customer

I have not bided on any yet and I'm wondering if I want to. I read the complaint pages. I have bided before on another site, but I didn't have to have an account just to bid to keep the money on reserve, when the bidding stopped it just stopped. Too complicated. If I decide to become a member I will. For now I think I will just look at what is showing on your website. My husband and I are looking for a 50" screen to put in our living room just in time for Super Bowl Sunday. That's all.
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Review
#685576 Review #685576 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Order processing issue

Lowes - Delivery Service Review from Plainfield, Illinois

3.0
Details
I purchased a refrigerator (to be referred to as "item" here-forth) from the Bolingbrook store in IL and have encountered so many issues that I am surprised Lowes is still in business! The following are all of the problems I had to endure: 1. I purchased the item on Aug 1st and was told by the sales person that it would be delivered within 7-10 days and I didn't have it in my possession until this morning, Aug 17th, 17 days later. 2. I had been very specific, since I was told by Lowes that my item would be delivered on Aug 16th (day prior to actual delivery), that I would not be available on the morning of the 16th but rather in the evening and they stated that they would communicate that to the delivery company. Despite that fact, the delivery company attempted to deliver in the morning. I had to call Steve the store manager multiple times to sort this out on the 16th however he was unable to persuade the delivery company to deliver on the promised date. I was however, credited $50 and promised the first delivery the next day (Aug 17th) for the inconvenience, which I do appreciate. 3. The following day the item arrived first thing in the morning as promised and the delivery guys were very polite. However once they left I had noticed that one of the fridge doors were installed in a manner where one of the doors was taller than the other. I called the Lowes Store once again and spoke to a store manager, Samanthia, to see if she could have somebody come take a look at fixing the doors. When I asked for the GM's number she told me that I should wait until she tries to solve the issue before escalating,which I was naive enough to accept. I should have known better. Well the manager never called me back and now I found out that the ice maker was leaking. So I called the next day, Aug 18th, and got a hold of another store manager named John. It was very apparent that none of the managers talk to each other, keep logs of daily store event, or do any type of shift hand off. John had to call me back so he can figure out what was going on, since he was so confused and uninformed. He finally called me back and stated that he would have a brand new fridge delivered the next day and take another $50 off. At this point, I had to take Monday off and now I'd have to take Wednesday off and spending all this time off was costing me a lot of money. I was furious at this point and told John that he would have to do better. So he finally agreed to credit another $198 (odd number) and I agreed. At the end of the day l, they are fixing the issue but this is definitely the worst service I have ever received! I have purchased refrigerators before and it was not anywhere near as difficult as my experience with Lowes. I wasted my work Paid Time Off and hours of my life on the phone between Lowes and XPO delivery; hours I can't get back and shouldn't have spent. On top of that I even contacted Corporate and they never bother to contact me back regarding this.... John, the last manager, is the only on who did his job and he's the assistant manager on top of that...this probably means that he should be promoted and replace one of the other managers that attempted to assist me. I am military veteran of eight faithful years of service to my country and do not appreciate being treated this way.
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Review
#685287 Review #685287 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes Installers Can't Meet a Deadline

1.0
Details
Jacksonville, AR - Bought an expensive safety fence for a pool. The most important issue for me was to have it completed by August 15th (which was weeks away). We signed and I paid. They show up but didn't have all the materials. I'm told they'll be back on Monday or Tuesday (the 17th or the 18). Nobody came. I called and now they say they'll be back to finish on the 24th. Really, you're only missing 2 posts and it takes weeks for Lowes to get them. I'm putting tarps over cement because its supposed to rain and they left it in my driveway. I don't know what really happened but I won't let them do it to me again. Larry W
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Review
#685097 Review #685097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$4500

Lowes Maytag Refrigerator Extended Warranty Worthless

1.0
Details
We purchased an Extended Warranty for Maytag Refrigerator in 2012. Fridge is now (2015) leaking into bottom of freezer compartment, sheets of ice forming. We called on August 6th, 2015 and Lowes said they could not send anyone until September 3rd - when we are scheduled to be on vacation. Almost ONE MONTH lag time from call to appointment. We are afraid to leave the refrigerator on while we are gone because it may leak onto floor and cause damage - we will be out of town for about 3 weeks. We called again on August 18th - Lowe's is still unable to send anyone sooner than Sept. 3rd. We are not covered to hire another company to fix the fridge. Why would anyone buy this obviously useless Extended Warranty? Why would anyone shop at Lowe's with this kind of service?
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Review
#685019 Review #685019 is a subjective opinion of poster.
Product
Maytag Refrigerator
Cons
  • Useless extended warranty
Reason of review
Warranty issue
Preferred solution
send a technician to fix the refrigerator within 72 hours.
Tags
  • poor service bad warranty
  • Leaking Refrigerator
  • Maytag Refrigerator
  • Lowes Bad Warranty

Lowes in Oak Park Heights, Minnesota - Carpet installation

1.0
Details
bought carpet from Lowe's was bad they replaced it with the same kind that was also bad, so did an upgrade now that carpet has ridges 2" high which is either bad carpet or really bad installation and they will not stand behind it this time, will NEVER buy anything for them again carpet King stands behind their installation for LIFE. now for the experience they want at least 100 words, never buy from Lowe's, NEVER BUY FROM LOWES, NEVER BUY FROM LOWES ,NEVER BUY FROM LOWE'S DON'T waste your money buy from someone that will do the installation right and stand behind the installation
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Review
#684945 Review #684945 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution