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Lowes in Mishawaka, Indiana - Associate's negative response for help.

1.0
Details
Mishawaka Indiana Store, 4:00pm 8/23/15 Plumbing Dept. asked a Lowe's Employee if he worked in this dept., his response ''yes, are you the one who keeps hitting the help button''? No I am not however can you help me once you have satisfied the previous customers request. ''What is it you want''? I would like to order a non-stock Moen Faucet for our Garden style Bathtub. He takes us to the computer terminal and shows us how we can find the item on line and order it. When I asked if we could have him do it or I use that computer, his response was no! ''You can go home and use your computer''! If this is where Lowe's is going with ''Customer Service'', I'm done with them!
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Review
#687962 Review #687962 is a subjective opinion of poster.
Cons
  • Untrained customer service reps
Reason of review
Poor customer service
Preferred solution
Do a better job training your empoyees to better serve their customers!

Lowes - Flooring Department Review from Bloomington, Indiana

If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowes. In order to get someone to work on your job you talk to your sales rep at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So...when you have a problem like we did, not enough carpet was delivered. You have to call Lowes who then calls Keller flooring contractors who then contacts the people doing the work. A week later they send someone out to measure the areas not finish and the whole process starts over again. That was our carpet experience...as for the tile... Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience never using Lowes again for flooring.
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Review
#687739 Review #687739 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Bad quality

Lowes in Comstock Park, Michigan - Over charged for work not needed.

Lowes quoted us one price for an installed water heater, but when their sub-contractor came out, they put in things that were not needed for an additional $150+. I asked them not to put in, but they claimed it was needed. I told them that I had already talked to the building inspector who said it was not needed but because I could not remember the inspector's name down at Alpine Township Hall, they just kept putting in the un-needed materials, charged me for it, and also over charged for the hours. I should have kicked them out of my house and not allowed them to finish the job. Lowes would not even hear my complaint to them about their sub-contractor. The building inspector came out and again told me that these sub-contractors are putting in these extra materials and charging customers for them whether they are needed or not. The offending Lowes store is the one on Plainfield Ave, Grand Rapids, Mi.
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Review
#687290 Review #687290 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction

Lowes Work Experience Review

The HR Director in Richmond is a lying backstabbing ***. He fired his best employee after telling her she would not be fired. Loser waited over two weeks and went on vacation for before letting her go. How does he sleep at night?
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Review
#686909 Review #686909 is a subjective opinion of poster.

Lowes in Beverly Hills, California - Dishwasher extended warranty

Just worthless, lowes cant even schedule a service call right so the vendors never show up to repair. Scheduled a repair and told Lowes to schedule me for the last appointment of the day but when I call the vendor to verify they said Lowes scheduled me for first thing in the morning. Dishwasher has broke 5 times in 18 months and qualifies for their warranty buy back but al I get is "I am Sorry" and no answers. I asked for a shipping address so I can send them the broken dishwasher since I cant use it and they hung up on me. If you need to get some sort of answer use Facebook and public shame them on Social Media, had a call from a supervisor within the hour and got some answers but still not all to every question I had. NEVER AGIAIN go buy from Home Depot.
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Review
#686709 Review #686709 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service

Lowes in Pittsburgh, Pennsylvania - Not honoring vets

3.8
Details
I went to lowes in mccandless township on McKnight road aprox 2 weeks ago and here is my experience.. check out I present my veterans administration card to the cashier to receive what has always been a 10 % discount. instead this time I get told sorry sir you only quality for the discount on holidays. (being rated at 30 percent disabled by the va this did not sit well). I looked around saw the number for customer service and with out even a argument for the check out lady agreed to pay full price for my items. I took everything out to the car and called the customer service number briefly told them what had happened and they directed me to go back inside to the customer service department in the store to receive the discount. I entered the store and was greeted by a young lady that said she had received a call about my situation and was more then willing to help she just needed a managers override. she called for the manager and all of a sudden I was in the middle of world war 3.. here she came the exactly lady that had denied me the discount at check out.. her eyes where shooting right through me in what appeared to be disgust. she ordered the employee to check my veteran id again demanding I don't qualify for a discount being that she had already checked it. I inhaled deeply and tried to explain how I had called customer service described my id to them and got verification that I indeed do qualify for the discount. she only talked over me louder now. at this point in time several employees are gathered around and a spectacle is being made . the manager (ie original check out lady) demands im not a disabled vet. she says whats wrong with you anyhow you don't look disabled to me. again politely I begin to explain that not all disabilities are visible only to be talked over as she slammed her manager over ride information into the computer and then she stormed off leaving me standing there infront of what was now 3 or 4 other employees.. I looked up at the check out lady and laughed a little smiled at her and simply said wow your boss is a real nice lady isn't she. she smiled back and began to apologize for what had just happened of course it not being her fault I asked her to stop thanked her for her help and went on my way home. but wait it doesn't stop there. I told my wife and she was obviously upset calling the store and corporate writing emails and taking to face book to tell the story of a home improvement store that treats there vets horribly. her family owning a small family business themselves she did not put the name of lowes out there in any way shape or form but let people know that something happened. I too called to file a complaint and was told someone would get back to me in a few days..well 2 weeks later and no response no apology and for that no business from my extended family who now shops at home depot and I encourage everyone now to do the same
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1 comment
Anonymous
#1023842

The policy on Veteran discounts needs to be clearer. Technically the discount is only for holidays, but many stores will automatically give it if shown ID. The issue with this is that when someone goes to a store where this is ok, then goes to a store where it isn't it causes conflict.

Review
#686083 Review #686083 is a subjective opinion of poster.
Pros
  • Customer service from the service clerk
  • That i did get the discount
Cons
  • Return phone call because it never happened
  • Manager who questions who does or does not have a disability
  • Humility i was subjected to
Reason of review
Pricing issue

Lowes in Naples, Florida - Refrigerator hook up

I bought a new refrigerator from Lowes and Expo came out the next day to deliver it. 3 men from expo went to hook up the ice maker without turning the water off first. Once disconnected water starting spraying all over my kitchen walls and flooding the floor. All the guy did was put his thumb on the connection, my wife had turn the water off for them. So while my wife is on her knees cleaning up water that they refused to clean, one of the men got under the sink where the connection was and somehow, God only know how, disconnected the hose from the connection. Well again water started pouring into the cabinet. Expo closed the cabinet doors and left it that way and didn't say anything to my wife about it, had her sign a form stating no leaks were found and then quickly left. My wife later found the cabinet filling with water therefore causing all kinds of issues, water pouring in behind the cabinets and baseboards and such. We called expo and they sent the guy back out who then hooked it back up and then accused her of having a bad faucet, which had nothing to do with the hose. Do these people think we are idiots or something. We then told him to get out of our house. We called the local store, the manager told us to deal with Expo and wouldn't help us. We have now contacted corporate and are waiting for a resolution.... Where do they find these *** my 15 year old knew to turn the water off first.
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Review
#686065 Review #686065 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes - Refrigerator Review from Brooklyn, New York

3.0
Details
ordered a fridge and a gas range. told lowes i needed it to be there 1-5. XPO calls and tells me 7-9. problem is..its a new house. I dont live here yet, I don't live in the city yet.. And I already took off work (losing $$ of course ) so that I could receive the delivery .. they would not budge on the 7 to 9. fine. what happens? i get a call saying that I wont be getting it at all tonight. but I can get them friday (hunh?() they say that even though its before 9pm the driver passed the time DOT allows truckers to be on the road or something. Why in the *** would they create a window so late or allow the route to be so unorganized . yea thats my story. i dont know whether or not to blame Lowes... btw XPO has about negative 5 stars on Yelp. why would Lowes keep on using them? oh.. nobody cares. . I Let them reschedule me for Saturday morning - but after reading other reviews, im disgusted and I dont believe them. may jusy cancel the order.checking out sears now
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Review
#685883 Review #685883 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in North Kingstown, Rhode Island - Extended warranty on riding lawnmower

2.3
Details
I purchased a Husqvarna riding lawnmower from Lowes along with a 4 year extended warranty. All is good with this transaction so long as you don't need to use the warranty. I called Lowes today because I am having a problem with the product. I was told that they would contact the warranty company, it seems that Lowes farms out their extended warranty contracts. The warranty company called me and I was told that they would have to try to find someone to do the service and arrange for a pick up. The turn around time was 2 to 2 1/2 weeks. I assume that they expect me to cut my lawn with a pair of hand shears. I AM NO LONGER A LOWES CUSTOMER for anything. The extended warranty is worthless
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3 comments
MrSharkNasty
#1023323

Extended warranties are for dumb dumbs. Do they ever explain what it actually covers or how it works?

No because they don't know! First red flag! Most extended warranties do not start until after the manufactures warranty ends. Second red flag!

My former company used to call them 100% profit. It's just a waste of money PERIOD

Anonymous
#1022687

I am still waiting for my riding mower 4th week and the company that picked it up went on vacation! ( a lawn mower repair company that goes on vacation in the middle of the summer).

I told them give me back my mower and the $400. I put out for the warranty .they told me they would get me back the mower unrepaired if I wanted . They would give me $11.

dollars back of the $400. I am a Contractor who will never be buying any thing else from them.

Anonymous
#1022075

Lowe's didn't manufacture the lawn mower so why would you expect them to warranty it? Even the extended warranty is from a company under contract with the manufacturer not Lowe's. I can't understand how people are still falling for the extended warranty scam after all these years.

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Review
#685802 Review #685802 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes - Possible New Customer

I have not bided on any yet and I'm wondering if I want to. I read the complaint pages. I have bided before on another site, but I didn't have to have an account just to bid to keep the money on reserve, when the bidding stopped it just stopped. Too complicated. If I decide to become a member I will. For now I think I will just look at what is showing on your website. My husband and I are looking for a 50" screen to put in our living room just in time for Super Bowl Sunday. That's all.
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Review
#685576 Review #685576 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Order processing issue