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1 comment
I ordered some garden stakes the other day online with save the tax promotion. The order went through smoothly. However, the next day I got an email saying part of my order has been cancelled without any explanation. I called the online customer service number, and...
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mstevenson918
#963431

All I can say from my experience with Lowe's and apparently yours.....don't buy from them anymore. And tell your friends and family the same. There are far too many places t...

Author
Location
Richmond Hill, Ontario
Cons
  • Customer service received
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #609353 is a subjective opinion of poster.
1 comment
1.0
Details
Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and...
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Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right. But if you sign a contract ...

Author
Location
New York, New York
Cons
  • Home improvement services
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution
Review #609120 is a subjective opinion of poster.
0 comments

Lowes in Overland Park, Kansas - Poor Customer Service

Bought a Troy Built Power Washer and the 3 Yr extended Warranty. What they do not tell you is neither the manufacture nor the extended warranty covers Carberator problems. Today the store will tell you are covered by the warranty. Even the Lowes Service Rep will tell you that you are covered. You wont find out until you need repair. And dont waste time calling the normal Customer service or repair number. They wont give you the real answer. I had to get to the Executive Customer service to find out everything Ive been told is wrong and Im not covered Unbelievable
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Author
Location
Overland Park, Kansas
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #609076 is a subjective opinion of poster.
0 comments

Lowes - Paint Desk Service Review from Colleyville, Texas

Didn't need paint but just was tired of walking around looking for someone to help me. Waiting 15 min for service at the paint desk And no one has come. Store seems empty and unattended to. Very poor service. Will go out of my way to Home Depot out of my community and see if they would like to have my money. Thx lowes for a complete waste of time.
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Author
Location
Colleyville, Texas
Reason of review
Poor customer service
Review #608697 is a subjective opinion of poster.
0 comments

Lowes Installation Review

1.0
Details
Contractors did *** job. Put new backsplash tile over old grout. Tiles dipp and dive. Floor was not leveled. Can feel it when walking on it. Asked to have it addresses in writing and twice in person. Did not resolve. Very close to being sued!
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Author
Location
Cooper Charter Township, Michigan
Reason of review
Poor customer service
Review #608616 is a subjective opinion of poster.
2 comments
2.0
Details
I purchased a gallon of Valspar with the primer to use in a small room. This is absolutely the most horrible paint I've ever used and I will never purchase it again. First of all it's leaves patches. If you go back over an area that you've painted in the past 5-10...
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CJK2011
#959546

I notified Lowes of the problems I had with the paint. I also showed them pictures. They agreed the paint was flawed and refunded my money. I was also contacted by the comp...

Author
Location
Shelby, North Carolina
Cons
  • Product
Reason of review
Horrible product that did not do the job as expected.
Loss
$150
Preferred solution
Let the company propose a solution
Review #608064 is a subjective opinion of poster.
1 comment
They put sale tags on items that are not on sale. So you trudge all the items you think your getting a deal on to the counter where you are charged full price. Then when you ask if they can double check the price, the head cashier cant even look you in the face when...
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Anonymous
#958121

It's your fault for not checking the items on the ON SALE sticker/banner/publication

Author
Location
Lake Park, Florida
Reason of review
Poor customer service
Review #607983 is a subjective opinion of poster.
1 comment
Hi, I work for the Boca Raton Tribune and Delray Beach Tribune. I am trying to bring a light to the issues happening with Lowe's. The customer that initially brought the complaint to me had a counter top installed, paying more than $1700 and it's now peeling. Lowe's...
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Anonymous
#958091

Here is a case of a reporter getting involved in something they don't seem to understand. Retail stores are not responsible for the warranties on the products they sell. The c...

Author
Review #607884 is a subjective opinion of poster.
7 comments
4.7
Details
From now on I will take tape measure, Purchased utility shelving and was suppose to be 1"x12"x8' even states on receipt. when brought home went ahead and cut the Length I needed and when I went to put up it was only 11 1/4 " shelving and not 12" as stated at...
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Anonymous
#959494

Lumber is cut and sold based on the assumption that the buyer knows what they are doing. Since most measurements are exact and wood expands and contracts due to temperature an...

Author
Location
Corbin, Kentucky
Pros
  • Cashier very nice and friendly
  • Neat aisles
Cons
  • Size marked wrong
Reason of review
measurements way off by 3/4" and receipt even states it is 12"wide Trans# 35662315 03-06-2015 Item 1368 4@$12.98ea
Loss
$55
Preferred solution
A Lowes gift card for at least $25, full amount would make me happier but I made do with product just had to configure way that was time consuming & demanding especially since I just purchsed flooring & door & install for $1800 doing on 03/25/15
Review #606724 is a subjective opinion of poster.
0 comments

Lowes in South San Francisco, California - Sold a broken washer

I bought a washer machine with the extended service plan from the Sunnyvale California store have had a terrible experience from beginning to end. I ordered the Whirpool washer on Feb12, a model that was showcased as on sale. I was informed that it was not in stock, and agreed to a delivery date of Feb28. After two weeks, the day before delivery on Feb27, I receive a call from Lowes telling me the model is in fact discontinued, and the only option I have is to buy the floor model or cancel the order. I'm told this after 2 weeks of waiting just before the delivery! So I accept the floor model and have it delivered on Feb28. It went into a new home I bought, but I didn't move in until March 6. I first used the machine on March 8, and the very second time I use it, the machine fails to drain the water and simply stops responding. I cycled the power, tried different settings, nothing. So I immediately call 1-888-77LOWES, and I'm told it will take 3 days for a repair man from A&E Factory Services, so now my clothes have to sit in washer full of water for 3 days. I'm given a 4 hour window from 1-5pm on Wednesday March 10, right in the middle of my workday. So, I *** half a day from work and wait for the repair man. By 4pm, no one had shown up or called me. So I call A&E and am informed that he'll be there in a minute. By 4:45pm, no one has showed, so I call back, and now I'm told he's just running late, but rest assured he will be there. At 5:30, the actual repair man calls me, and tells me his car has been broken down all day and there's no way he'll be able to come, and wouldn't be able to come back for another 3 days on Friday March 13. But, March 12 is the end of my 30-day window to return the machine to Lowes, and he tells me that I should just return it. He says I should use a cup to empty the washer! I immediately called Sunnyvale Lowes and told them I want to return it. They tell me that I should call Whirpool to get it repaired!
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Author
Location
South San Francisco, California
Reason of review
Damaged or defective
Review #606518 is a subjective opinion of poster.