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Lowes in Virginia Beach, Virginia - Racist Managers

3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named Glen. I advise African Americans DO NO T WORK HERE. You will be degraded and treated highly unfair. Feel free to ask any African American there in private and I'm sure they will spill their guts. very racist. Unfair. And they will to anything to get rid of people who stand up for themselves
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Review
#684740 Review #684740 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Racism
Preferred solution
Let the company propose a solution

Lowes in Laredo, Texas - EXTENDED WARRANTY MY ***

1.0
Details
Lowe's has by far the worst customer service. I've been dealing with their service advantage call center regarding a GE non-working washer that is still under manufacturer warranty and my issue has not been resolved. Every time I call, which I called more than 5 or 6 times, and I talk to a different service representative for more than 30 minutes each time, a different "possible" solution is offered/mentioned and nothing has come out of it. And the following time I call there's no record of what the last customer service rep told me. Meanwhile almost 3 weeks have passed and I am still stuck with an appliance that doesn't work. Last week I was at my breaking point and asked to the manufacturers number so I could call myself (I'm doing their job!) GE followed up less than 24 hours later and told me they had no record of lowes contacting them to fix my washer so I missed the chance to have it replaced because technically the claim was filed only one day before they called me, when in reality I've been dealing with lowes for 3 weeks. Their apathy towards solving the customer's issues is disgusting.
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Review
#684438 Review #684438 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Warranty policy
  • Aphaty towards the client
  • Untrained customer service reps
Reason of review
Warranty issue
Loss
$450
Preferred solution
Product replacement

Lowes in Augusta, Georgia - Water heater installetion!

We was purchased water heater with installation. Customer service in store was very well. Person who helping for purchasing was very well. Installer absolutely difference story. He was delivered water heater and delay for 30 min. After observation utility space he was told me that he not able to installed water heater, because of different with diameter in exhausting pvc pipe does not match and we have to found different water heater with exhausting pvc pipe with diameter 2 inch and recommended founded different dealer or installer. I was found local plumber who provided equipment and installation with out any problem. He was very surprised on explanation first plumber and told me that any water heater with exhausting fan came with adapter for different diameter pvc pipes, but it was cost me little more. So be very careful what you wish for from Lawe's installer!
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Review
#684360 Review #684360 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
installation

Lowes in Brooklyn, New York - Wost experience ever!

1.0
Details
I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face. I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face.
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Review
#683858 Review #683858 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue

Lowes - Installation Review from Lebanon, Ohio

1.0
Details
My dishwasher broke. Went to purchase new dishwasher at lowes on 8/ 9. Purchased and paid for installation to be installed on 8/12. No one showed up to install. A follow up call was made to lowes and the need was to wait and wait for follow up. We were told they could not install until sat. 8/15. A call was made to lowes at 1pm and i was told they should be here today. No one showed up but we received a call later in the day that the dishwasher could not be installed today. Unbelievable customer service. An absolute joke. I will be going back to lowes for a refund and purchase another dishwasher at another store.
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Review
#683357 Review #683357 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Other Product Review

1.0
Details
Lack of promised call backs. Failed to show when promised. Very difficult to reach department when calling the store. TERRIBLE customer service in Vestal NY.
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Review
#683340 Review #683340 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Seattle, Washington - 2 rings hangup, if it is Lowe's why, checking # this is comments.

just curious about the call 23 May 2008 I didn't answer the phone. They called and didn't leave a message. I found out it was a land line from North Carolina. Then, I googled the number and people are saying it was Lowes. I just had work done in my home but that was weeks ago and how can someone in NC possibly help me IF there were a problem 2,000 miles and weeks later? I just don't get that. Not even a message. Well, we have a good contact person at our local Lowe's, so I'm not really bothered by the call, like some are... avatar JRT 25 Jun 2008 I got a call from this number, picked up and it began ringing. After a couple of rings a woman picked up the line as if i was calling her. avatar psh 26 Jun 2008 What is with this number? My phone rang and I answered. It was ringing like I dialed a number. I hung up. I did have some Lowes installation. If it is them why don't they just call me? avatar asd 18 Aug 2008 During lunch, the phone rang, I answered, and I heard a phone ringing. I too have had Lowe's installation, but it has been a couple of months. Annoying.
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Review
#683331 Review #683331 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in San Francisco, California - Customer Service

1.0
Details
Stacey gave the worst Customer Service in the universe. Most often you'll find helpful workers, Stacey at the Lowe's on BayShore in San Francisco could use an ATTITUDE adjustment! Could someone speak to her? Could she wear a shirt that asks us to have patience with her, she's having a very very very very BAD DAY! We mean soon! This should reach her and she correct her atitude. When will we see a difference with her? Today or tomorrow would be good! Dave and Mike who have never wanted to get in her line while shopping at your store. Have a good day.
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Review
#683016 Review #683016 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Cashier Review from Escondido, California

I shoped at lows in escondido ca. I picked 2 electric ceiling fans. Took to cashier and asked for installation service. Because of distance an extra $35 charge. I was told in order to save the extra $35 to purchase the fans at the miision valley store. I went to mission valley store and was told that their contracted installer co. Was no longer working for lowes and no other installer was contracted. This is in the middle of summer and s big outfit like lowes did not have installers. What a crock. No more lowes for this customer. Their services suck. Beyond the greeders in stores their services and merchandise is 2nd rate. Jim syno
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Review
#682707 Review #682707 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Samsung Refrigerator Review

I bought a Samsung refrigirator that broke down 16 months after I bought it. Lowe's wouldn't help me after it broke down. Had to buy a new GE refrigerator later! Don't buy a Samsung from them! They are ***!
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Review
#682468 Review #682468 is a subjective opinion of poster.
Reason of review
Poor customer service