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Lowes Manager Review

2.8
Details
Auburn Lowes customer service was very unfriendly bordering on rude. The lightening manager was rude as well. No one likes to feel as if your bothering them.
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Review
#692286 Review #692286 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Bad quality

Lowes review in Jacksonville, Florida: ANOMOUS

4.0
Details
I AM SOOO PISSED!!!! I WENT TO CHECK OUT AND THERE WAS A BLOND GIRL WHO WAS HIGH ON SOMETHING. I HIGHLY BELIEVE IT IS SO TERRIBLE AND UNPROFESIONAL TO COME TO WORK ON DRUGS!!!!!! SHE WAS SO RUDE AND DISRESPECTED ME. IM SO UPSET. I DO NOT UNDERSTAND WHY THEY ARE LETTING HER STILL WOR THERE. IT IS A DESCRACE TO THE COMPANY AND ITS DISRESPECTFUL TO ALL THE CUSTOMERS. I MEAN ITS SUPPOSED TO BE A FAMILY PLACE TO SHOP NOT SOME DRUG RAVE!!!!! I WILL NECER GO THERE AGAIN!! I WILL DEFFINATLY NOT RECOMEND ANYONE TO GO THERE! WORST PLACE EVER!!!!!!!!!!!!11
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1 comment
Anonymous
#1038672

I bet that blonde girl knows how to spell!

Review
#692127 Review #692127 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Heartland Sheds Review from Dayton, Ohio

2.7
Details
We just purchased a shed from lowes.. Heartland is the compnay they use. Poorly made and put together... Cheap
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1 comment
Heartland_Industries
#1059051

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected. Please contact our customer service department at 800-577-9663.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Review
#691265 Review #691265 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes review in Churchton, Maryland: Life Shouldn't Be Like This

I have worked for Lowe's for several years. I have received emails and notices and we have been told of improvements that would make Lowe's a better place to work. Well I haven't seen any of it. In fact I've seen things go down to the point that it seems as if you're in a fast flowing spiral. The manager at my store has been a manager too long. He barks at employees and in the same instance he talks to customers as if wooing a lover. And he has made no secret of the fact that he doesn't want to be a manager. He feels that he is a prime candidate for corporate management. Apparently corporate doesn't feel the same. Ever heard the term it's not what you do it's who you know? Welcome to Lowe's. That's how it works here. We have two managers that have ruined their departments and had employees quit so fast it would make your head spin. But those managers are still in place. In an effort to save money staffing has been drastically cut. Some departments have no coverage at all for several hours during the day. This means that employees in other departments have to do their job as well as cover the non staffed departments. And this is expected of part time employees who don't get the hours or the benefits that full time employees do. Would you work in a place like that? And NO, the customer is NOT always right. But you aren't allowed to dispute a customer in any way about anything. A customer can purchase a $2000 lawn tractor, take it home, run over a pile of cinder blocks and into a brick wall and then come in and say they want a new one and they'll get one. They can special order a complete kitchen remodel using appliances and cabinets that we don't even stock, cancel the order after the merchandise has been shipped to the store and we take the loss. That's right. We take the loss. 100%. We pay to ship the merchandise back. We pay the vendor restocking fees. The customer gets every penny back. And what doesn't get shipped back goes out for sale at a reduced price and then the very same customer that ordered it buys it. Right now my store, as well as several others in my district, has a new employee requirement. You have to learn how to drive a piece if equipment to keep your job. You are supposed to be able to choose what to learn to drive. My manager wanted me to learn a forklift. I said I didn't want to learn how to drive the forklift. I don't like being on the forklift. I am uncomfortable on it. I told my manager. But my manager put all the testing pertaining to the forklift on my learning plan anyway. I did all the learning plans. But I got on the order picker and learned to drive it instead. I am much more comfortable with it. And I did well. When I told my manager, my manager had a fit and started an argument with me in front of several other employees. Not good. I went to my ASM and explained what happened. The ASM told me not to worry about it. My department manager is a personal friend of the store manager. They go to lunch together. In fact they had quite a few lunches together when my manager was in the process of applying for the job. Remember what I said about who you know? My manager has had the job for less than a year and has had 4 employees quit or request a transfer. And another employee in the department is counting the days until he can be transferred. I get up in the morning with a horrible feeling in my stomach on the days that I have to go in to work. Life shouldn't be like this.
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2 comments
Anonymous
#1030531

So, firstly... everything was very well said.

Accurate but not completely over embellished. So thank you for that, honesty is great.

Frankly what it sounds like is a bad store. We all know Lowes pays much higher then most retailers, and the benefits are pretty good. NOT great, but pretty good.

I had much the same experience at my first store, it was "clicky" as i like to call it.

People just didn't care. No matter what I said, or who I wrote it didn't help.

So I changed stores, it was a big risk and thankfully it paid off. most new younger smaller stores always hit there bonus's and have a much better staff.

with newer management.

If moving isnt an option, and for you it might not be. I would suggest the 1800 anonymous hotline. It really does work, takes about 2 weeks of someone calling every other day to report, but once there are enough reports the higher ups come crashing down.

And because its anonymous, you don't have to give your name, and there for you can call in and be as many different people as you want. Its not right but sometimes to look out for yourself you gotta play a little dirty.

Anonymous
#1029178

thats is so true all that you have said!! if your not kissing *** or buddy buddy with management u go no where..

been working for them for 3 yrs a bunch of ***.

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Review
#691124 Review #691124 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Bad quality

Other Product Review

2.7
Details
Lowes in batesvill ms needs to retrain their employees on customer service! There are very few people who work in that store who are willing to help.
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Review
#691111 Review #691111 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Deck Building Review

1.0
Details
We contracted with Loews in West St Paul who contracted with a Jim Parker to do a deck for us. The cement that was poured to hold the posts were left at least 4 inches above ground… We feel taken advantage of. The deck is the worst i have ever seen and jim parker and Loews should be ashamed. Left my yard a mess and had been sold they would clean up - beware!!!!!
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Review
#691003 Review #691003 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes review: Does my refrigerator even exist?

Went to Lowe's on 7/21, told to order the fridge I wanted online since it's a special order (Maytag 18.7 cu. ft. stainless steel, single door, bottom freezer). Ordered online on 7/21, date of arrival estimated 8/16. The week of 8/16 I get a call saying it's now 8/21. Ok. A couple of days later I get a call that it's now 8/28. On 8/27 I call the 1-800# to confirm the date arrival is still 8/28, it was. On 8/28 get a voicemail saying it's scheduled to arrived 9/2 and call to schedule a delivery. Call them (the local store) an hour later to schedule a delivery and the woman says, "yeah, it says 9/3 but I bet it won't be here until the next week, probably 9/11." I talk to her a bit, she's a young gal, obviously doesn't care about my situation (which is fine), and she's a straight talker, which I appreciate it. I believe her when she says "probably 9/11", but for kicks I called the 1-800# again to see what they say. 1-800# person says, delivery is definitely 9/3 if not before. I told her that the store told me possibly 9/11, and she says she does not know where the store got that info from (me: probably past experience?). I'm trying to keep a sense of humor about all of this - maybe my refrigerator is a ghost and doesn't really exist? I wouldn't be surprised if the week of 9/11 Lowe's calls and tells me it's the following week, and etc. and I'm a part of a study seeing how long a customer can be told something is delayed before they finally cancel and order. And I'm already expecting that IF it ever comes it to either be 1. the wrong fridge, or 2. the fridge arriving dented or damaged in some way. If it ever comes, and comes in one piece, I'll be grateful and surprised.
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Review
#690858 Review #690858 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Patio Heater Review from Mount Lookout, West Virginia

1.0
Details
Lowes - Patio Heater Review from Mount Lookout, West Virginia
Even the girl at the Lowes store said well that defeats the purpose of having it delivered to your house I said I know lol
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Review
#690507 Review #690507 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Paint Review from Minneapolis, Minnesota

1.4
Details
I have decided I am done with this store. After not seeing an available employee to cut wood, I asked one of the cashiers(who was playing on his phone) to help me find someone to cut wood. Instead, he pointed to the area where wood is cut!! I KNOW where the wood is cut..I NEED someone to cut it!! Wow! I also asked where plastic rolls are located. I was told a certain isle....that did not have any plastic. And then the kicker....we bought 3 gallons of paint and were only "allowed" one mixing stick, because "the weekend is coming up and we are short". WOW!! Not my problem you guys are short...I just spent $100 in paint. NOT IMPRESSED AT ALL. NO CUSTOMER SERVICE AT ALL, NOBODY TO HELP EVER.
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Review
#690143 Review #690143 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Gilbert, Arizona: Whirlpool Refrigerator rolls

2.0
Details
I purchased a Whirlpool Refrigerator with the bottom freezer drawer. The delivery team did not know to secure the fridge with the levers on the wheels. When I showed them that the fridge rolled out toward me they said "put more weight in the freezer". The fridge was making a lot of noise and Lowe's agreed to make an exchange. Only when I talked with the sales person did I learn about the wheel levers. This is a big safety liability. I've written to Lowe's with no response. Why should a customer train the paid professionals how to do their job? When I explained to the second delivery team they treated me with contempt. Do not work with them.
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Review
#689788 Review #689788 is a subjective opinion of poster.
Cons
  • Install
  • Lack of response
  • Bad service 3rd or forth time now
Reason of review
Problem with delivery
Loss
$1259
Preferred solution
Assure me that all Whirlpool bottom drawer freezers delivered in the Gilbert AZ area have been re examined and properly installed. There could be rolling fridges out there with kids getting in the way.
Tags
  • Installation
  • Incomplete Installation
  • Bottom Freezer Rolls
  • Whirlpool Freezer Rolls
  • Lowes Installation Service