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Lowes in Seattle, Washington - 2 rings hangup, if it is Lowe's why, checking # this is comments.

just curious about the call 23 May 2008 I didn't answer the phone. They called and didn't leave a message. I found out it was a land line from North Carolina. Then, I googled the number and people are saying it was Lowes. I just had work done in my home but that was weeks ago and how can someone in NC possibly help me IF there were a problem 2,000 miles and weeks later? I just don't get that. Not even a message. Well, we have a good contact person at our local Lowe's, so I'm not really bothered by the call, like some are... avatar JRT 25 Jun 2008 I got a call from this number, picked up and it began ringing. After a couple of rings a woman picked up the line as if i was calling her. avatar psh 26 Jun 2008 What is with this number? My phone rang and I answered. It was ringing like I dialed a number. I hung up. I did have some Lowes installation. If it is them why don't they just call me? avatar asd 18 Aug 2008 During lunch, the phone rang, I answered, and I heard a phone ringing. I too have had Lowe's installation, but it has been a couple of months. Annoying.
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Review
#683331 Review #683331 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in San Francisco, California - Customer Service

1.0
Details
Stacey gave the worst Customer Service in the universe. Most often you'll find helpful workers, Stacey at the Lowe's on BayShore in San Francisco could use an ATTITUDE adjustment! Could someone speak to her? Could she wear a shirt that asks us to have patience with her, she's having a very very very very BAD DAY! We mean soon! This should reach her and she correct her atitude. When will we see a difference with her? Today or tomorrow would be good! Dave and Mike who have never wanted to get in her line while shopping at your store. Have a good day.
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Review
#683016 Review #683016 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Cashier Review from Escondido, California

I shoped at lows in escondido ca. I picked 2 electric ceiling fans. Took to cashier and asked for installation service. Because of distance an extra $35 charge. I was told in order to save the extra $35 to purchase the fans at the miision valley store. I went to mission valley store and was told that their contracted installer co. Was no longer working for lowes and no other installer was contracted. This is in the middle of summer and s big outfit like lowes did not have installers. What a crock. No more lowes for this customer. Their services suck. Beyond the greeders in stores their services and merchandise is 2nd rate. Jim syno
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Review
#682707 Review #682707 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Samsung Refrigerator Review

I bought a Samsung refrigirator that broke down 16 months after I bought it. Lowe's wouldn't help me after it broke down. Had to buy a new GE refrigerator later! Don't buy a Samsung from them! They are ***!
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Review
#682468 Review #682468 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Stopped black driver from delivering to a racist customer in Danville, Va

1.0
Details
I will never buy from Lowes again because you give in to racist customers -- you are a low life company when you give in to some racist ***--this is one of the sickest things I have heard of a company doing ----anyone involved in this tragedy should be hung in public so that this kind of low life *** is stopped for good -- shame on you Lowes for such low character----what are going to do ab out the manager involved -- give him a raise or fire him --probably you will do nothing since you have a very low rating on the fairness to your black employees.. You had better turn this around as soon as possible or loose everything!
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3 comments
Anonymous
#1020095

No win situation. If the original driver goes anyway and it gets ugly at delivery then mgmt.

would be disciplined for sending him when customer requested not to.

Damned if the do and damned if they don't.

Anonymous
#1019721

Every member of management at the store that had anything to do with replacing the driver was fired.

Anonymous
#1018955

You are correct that this is despicable. Just an fyi three employees were fired from Lowe's for doing this.

The BIG problem is the piece of *** that made the request in the first place. That's the person that should be bearing the brunt of your anger.

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Review
#681954 Review #681954 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Giving to racist customers
Reason of review
being racist to black driver
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The Delivery

Lowes - Manager Review from Pittsburgh, Pennsylvania

3.4
Details
I'm a disabled vet. I was denied the ten percent discount at check out. I left after paying full price for the items I called customer service and they got me the discount.. however.. when I went back into the store the lady who originally denied me the discount stormed over sayingi checked your Id your not disabled what's wrong with you anyway.. I felt like I was in war all over again pinned down receiving fire and just exhausted out of ammo and not want I g to go through it.. the nice lady at the customer service did her best to explain what had happened and why I receive the discount but what was the front end manager continued to attack me as she pounded the refund into the computer. When she was done double tapping me in the skull she simply stepped passed my beaten corps and continued on the war path... can Lowes please educate the employees on the discount policy.. vets get ten percent during holidays disabled vets get ten percent always. Now once I was done getting attacked I looked at the customer service rep smiled and said wow she's a real nice lady. She smiled back and apologised for what I had just gone through. I told her it wasn't her that should be apologising . I left called the customer service line again filed a complaint and haven't heard back from anyone thanks Lowes for caring about our vets ( sarcasticly) please help your staff to know that not all disabled people are visibly disabled
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Review
#681735 Review #681735 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes Work Experience Review from Parlin, New Jersey

1.0
Details
Everything you have said is so true. Customers screaming at you blaming you for bad product policies are always changed depending on managers I.think there are some stores that have Dept. Managers as MODs and store managers as service managers who gets yelled at and degraded DMs no extra pay for extra responsibility. Back stabbing cut throat coworkers ,good workers abused and thrown out as long as you are kissing managers xxx your golden. Lowes doesnt care about customer service or employees warrenties are rhe stores bottom line I will never buy one once you do you're SOL. I really enjoyed working there in the beginning now I dread it So customers sometimes when employees are short its because the are pushed to work hard multi task and are not trIamed. It's all about lining management's pockets they dont care about you or their employees.
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Review
#681577 Review #681577 is a subjective opinion of poster.

Do all idiots work at LOWES

1.0
Details
I pulled into the rear loading area for contractors and as usual, there is a Lowes semi truck flatbed parked right in the middle of the entrance to the driveway. Making it impossible to enter the loading area. I entered the store and talked to the cashier, who was not helpful. I then walked over to the contractors desk and asked why the driver had to block the entrance to the loading area. He said that they were in the process of loading the flatbed. Which they were not, because all 6 of them were over by the large garage door, inside BSing. I was in the store for over 25 minutes and when I left they were still blocking the entrance. Why does Lowes not hire some employees that actually care about their work ethics and the company they work for. Not one employee cares anymore at Lowes. You could tell them the building was burning down and its like "not my problem", whenever I have problems at Lowes, I go right across the street to the next non customer service store Home Depot. Get your act together Lowes, hire managers that bust some heads. Your employees need better training and be respectful.
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2 comments
Anonymous
#1020583

Wait, so you're upset at Lowe's for using their loading area for loading?

Anonymous
#1018724

As a cashier, we do not know everything about the store or the departments or what the people in those departments do, whereas we are trained on the REGISTER, which is OUR JOB is to be a CASHIER. It is not OUR JOB to babysit the *** managers that we have.

I do not suggest shopping at lowes. they are a *** company and do not care about the good employees that they do have.

And they do DISCRIMINATE, They are discriminating against me right now because i am pregnant and I am being let go. *** this company.

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Review
#681128 Review #681128 is a subjective opinion of poster.
Cons
  • Rudeness
  • Workers in rush do not take pride in work
  • Unprofessional customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor customer service offering no

Durock Brand 0 5 Inch Fiber Cement Backer Board Review

3.8
Details
The new grout in the flooring department sucks.. And now you don't have 1/2 inch dura rock..... I don't like Home Depot but they do have half inch Dura rock....... I bet your grout sale went down.....
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Review
#680578 Review #680578 is a subjective opinion of poster.

Lowes - Shed Review from Brooklyn, New York

1.0
Details
I wanted to purchase a shed listed for $800. I was told by Lowes manager that because I lived in Brooklyn New York that I could not get it for that price. They wanted to charge me $400 more. I decided to ho out of state, bought it for $800 and had it shipped for $100. Your zip code determines how much you pay. The price is same at all home depot stores. Lowes can go to ***. I hope that they go bankrupt
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1 comment
Anonymous
#1018049

I agree and hope it happens in my lifetime.

Review
#680221 Review #680221 is a subjective opinion of poster.
Reason of review
Pricing issue