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Lowes review in Cabot, Arkansas: Thy can't meet a deadline - the saga continues

Well it's August 26th and nobody showed up on the 24th. I had to call again and they showed up on the 25th but left it unfinished. They didn't have a fence panel and no idea when they could get it. I just called and left a message for an update on when they might be back. I've spent a small fortune doing projects with Lowes. The difference is I bought the materials and did it myself. I've learned my lesson. I'll never leave the installation up to Lowes again. I doubt it will ever be right until I rip part of it out and do it all myself. Please don't let this happen to you.
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Review
#689705 Review #689705 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Let the company propose a solution

Lowes - Installation Review from New York, New York

Lowes - Installation Review from New York, New York
I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which is now pushing me off to another company. I had to go threw my home owners insurance and now have to pay my deductible my rate will all go up because they subcontract everything. Instead of them handling it since I purchased from lowes and there name not a no name delivery company. My house has so much damage we are in a hotel. My child is disabled and partially blind and is struggling in the new environment. Yet lowes doesn't care. They did offer 20% if I wanted them to remodel my kitchen for the damage they caused. You should supply it for free. Lots more details but to much to write.
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3 comments
Anonymous
#1038925

Nothing has been resolved

Kenyata
#1036902

Good Afternoon,

I am very sorry for everything you've experienced. I realize this happened a few weeks ago, but did anyone ever help you with this issue?

If not, I would be happy to try and assist you. Please feel free to contact me at jackie.workmon@xpo.com.

Again, I apologize for the inconveniences you've experienced.

Best Regards,

Jackie

Customer Care | Last Mile

Anonymous
#1036935
@Kenyata

I have spoken to a few different people at XPO which have all been nice. Including Ron from New England.

But weeks have gone by and we still don't have a kitchen. We are eating out almost 3 meals a day. We are running out of money. We had to front money to purchase the tile for are new flooring.

Credit cards are maxed out. just feels like we are paying for a mistake that was not ours. It's been over 5 weeks. You can't imagine the stress we are under with a disabled child whom also has a visual impairment to be put out like this.

We choose to go through are home owners because they were the only ones whom seemed to get things moving and done.

But everything is a process and paper work. At this point if we have a kitchen by Christmas I would be shocked

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Review
#689617 Review #689617 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes review in Woodbridge, Virginia: Dishwasher Washout

1.0
Details
I ordered a dishwasher from Lowes on July 16, 2015. On August 24th I went in to have a professional installer come in and install it. They told me it would up to a week. On the 25th, the water line was still leaking and much worse. I tried to tighten the hose and it burst loose and sprayed water all over me, the kitchen and leaked into the basement. I called Lowes to see if they had someone who could come out that night and they told me it would be a week before someone would come out to handle it and that it wasn't their problem. Now I have a wet kitchen, water leaking into the basement and I have to replace the ceiling in the basement and mop up the water in the kitchen. I have to put out $200.00 for someone to come out to help me and Lowes told me that it would be up to 15 days before they could put the $149.00 back into my account, I would have to go to the store and the money back in cash and go to the bank in order to have the money to cover the amount that I am being charged for the Emergency. I wouldn't tell my worst enemy to use Lowes.
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Review
#689220 Review #689220 is a subjective opinion of poster.
Cons
  • Contractor
  • Rip off
Reason of review
Poor customer service
Loss
$388

Lowes review in Tampa, Florida: Poor Installation and poorcustomer service

2.5
Details
I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the job that night so I had to wait another 3 full weeks for them to come back.Another problem arose. chain hardware to pull the blinds up and down falling apart. The installer does not fix it. He says call Lowes back. Here I am 3 months later now waiting for W. Waters Tampa Lowes to put in a repair order.Don't know how many more months I have to wait to have working blinds. I'm ready to call the credit card company to dispute the whole order. Lowes I give a poor service rating. I will think about Home Depot next time I have a big service job.
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Review
#688621 Review #688621 is a subjective opinion of poster.
Cons
  • Dealing with staff
  • Wrong product delivered
  • Will lose a loyal customer for less than forty dollars
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Entry Door Kick Plates Review

4.5
Details
Have spent about $7 grand on my new bathroom now Im having a problem getting the employees in plumbing to make a call to get the kickplate for the 5 ft $2 grand vanity I bouught to complete my bathroom its always I forgot I had customers all day but Im still a lingering customer trying to get my bathroom completed
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Review
#688538 Review #688538 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes Staff Review

Lowes in Batesville ms. Sucks they hire anyone and any body and train them none it seems
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Review
#688520 Review #688520 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Installation Review from Columbine, Colorado

During a remodel my contractor purchased a Jacuzzi tankless water heater. The unit was installed and we tested it for a few minutes at a tine prior to moving into the home and actally using hot water on a routine basis. The unit costantly shut itself off. Various codes would show on unit but it really wasnt convenient to crawl up in the attic to reset it each time it quit. We were then told to switch off the breaker to ut for a few minutes and it woul reset itself. We had a total of 45 SECONDS of water Saturday. When I called Lowes I was given the run around. Ni satusfaction. And no hot water. I had a Rinnai unit for 10 years and was never without water. Im convinced this Jacuzzi is JUNK an Lowes could care less regarding customer service! Joe Spradlin
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Review
#688293 Review #688293 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes incompetence

1.0
Details
The degree of damage to the products that I have purchased cannot be accidental. I suspect employees are actually damaging merchandise on purpose. I have spent thousands of dollars per year at Lowes. You have to check everything before you leave the store because you will find damage. The worst is when you wait weeks for a *** special order to come in, and when you go to pick it up it is smashed, bent, scratched, etc. The damage is often completely evident without opening the package, yet they still call you to come pick it up. This happens over, and over, and over, again. What the *** is the matter with that place?
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1 comment
Anonymous
#1024076

I had some installers from Lowes to install flooring. When they came to install it, they said I needed to have some work done in some areas of the kitchen and they would do it on the side but Lowes could not know about it because they could be fired.

They are ***-artist. They tore my house apart.

Didn't complete anything,but did scam a lot of money out of me. They need to be behind bars!!

Review
#688180 Review #688180 is a subjective opinion of poster.
Cons
  • Incompetent staff
  • Bad customer service
  • Damaged goods
Reason of review
Damaged or defective
Loss
$5500
Preferred solution
Deliver product or service ordered
Tags
  • Management Issues

Review about Lowes Appliance Protection Plan from Palos Hills, Illinois

1.0
Details
Newer buy from them. I have an extented insurance and still have to live without property working fridge for two months. Give my money back or replace you can't fix, you scams. Will start a claim at better business baur tomorrow hope they can solve this.
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Review
#688075 Review #688075 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes review in Mishawaka, Indiana: Associate's negative response for help.

1.0
Details
Mishawaka Indiana Store, 4:00pm 8/23/15 Plumbing Dept. asked a Lowe's Employee if he worked in this dept., his response ''yes, are you the one who keeps hitting the help button''? No I am not however can you help me once you have satisfied the previous customers request. ''What is it you want''? I would like to order a non-stock Moen Faucet for our Garden style Bathtub. He takes us to the computer terminal and shows us how we can find the item on line and order it. When I asked if we could have him do it or I use that computer, his response was no! ''You can go home and use your computer''! If this is where Lowe's is going with ''Customer Service'', I'm done with them!
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Review
#687962 Review #687962 is a subjective opinion of poster.
Cons
  • Untrained customer service reps
Reason of review
Poor customer service
Preferred solution
Do a better job training your empoyees to better serve their customers!