JACQUELINE J Kqa

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Vidalia ga Lowes SUCKS!!!

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Made major purchases in mid march. Almost mid june now and havent received ANYTHING but being charged for it!!! Beginning to feel as if the Most High doesnt want me to have any of things i ordered
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Reason of review:
Order processing issue
Stephen M Rvs
map-marker Hamburg, Pennsylvania

Bad countertop installation by BC Stone

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BC Stone installed a quartz countertop Look good but when I had someone try to install the dishwasher the opening was 24" at the bottom and 23 3/4" at the top of the dishwasher space A dishwasher needs at least 23 7\8" which is a tight fit. What happened is the 30" cabinet at the end next to the dishwasher was twisted out of shape when they pushed the glued top to meet the splice at the sink. The cabinet is screwed into the studs and is level and when BC Stone torn off the old countertop they said all the cabinets are good, level and secure for the installation. Lowes is blaming it on my cabinets not being fastened to the studs and my cabinet probably moved on the wall, well nothing moved on the wall because they were installed by a contractor and were done right. These are high quality hickery cabinets made by Showplace wood products in Harrisburg PA. Lowes keeps spewing out info on their bogus contract that they are not responsible for the cabinets. This my first of many remodeling projects to come.
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Reason of review:
Bad quality
sharon p Avx
map-marker Austin, Texas

Damaged merchandise/order/receiveq

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Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered door. Said it would be in 1/2018. Lowes called it was in. When installer went to get door, it was DAMAGED! They asked to reorder a 3rd time and we said absolutely not. We went to competitor. We have told our our friends and neighbors DO NOT order anything custom from Lowes especially “custom”! I did not listen to my gut which said DO NOT order ANYTHING from Lowes again. Stupid me did it anyway! U ordered s dishwasher in 2/10/18. Received call that one was on backorder until 8/18! Picked another one and it came in damaged. The third time reordered it came in damaged again! Fourth time the appliance dept offered me an upgraded dishwasher for the horrible customer service. It did come in undamaged andcwas installer 4/4/18. The only good thing about this scenario I that we did get upgrade and the installer John Collins was awesome! Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! You guys need to get your act together as I’ve talked to many many people and they have had similar incidents with Lowes. There are competitors who do an incredibly better job than Lowes even though their prices might be $50 more. We are very disappointed and won’t be buying any big items there again. I think we might be safe buying paint brushes, garden hoses, etc. Things that you can look at with your own eyeballs. I have ALL the paperwork and you do too. Oh and forgot to say when we tried to get the door refunds!! The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. If this happened to you personally how would you feel about shopping here again.
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Reason of review:
Order processing issue
Kattie R
map-marker Stony Brook, New York

Head Cashier extremely rude to me and her own employees

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Samantha, the head cashier at the store located at 2150 Nesconset Hwy, Stony Brook, NY 11790 is a rude and unprofessional person, and I'm not sure why she hasn't been fired. I asked for help with one of my items and not only she was rude and nasty to me, but she was rude to the other store employees as well. I thought Lowe's was a better store than Home Depo. What do I not understand is why nasty people like this get assigned to be managers or to be in charge of the store? Is being an Assh*le part of a job requirement for these types of jobs? Don't corporations know that this type of behavior hurts their button line because employees like these scare customers away, and also scare the nice employees away? Every other week that I go to this store there are new people, but Samantha is always there. I wonder why is that. When is mobbing (bullying in the workplace) going to be taken seriously? It is not the first time I deal with Samantha, last time my husband and I was purchasing a lamp, and we saw her being rude to another customer, and that is when I finally asked for her name. Lowe's please train people about manners and fire this crazy woman ASAP! I would not shop at this store until she is gone.
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Pros:
  • Location
Cons:
  • Samantha is rude to customers and coworkers
  • Samantha the head cashier extremely rude
Reason of review:
Not as described/ advertised

Preferred solution: I want Samantha head cashier removed from that job. She is rude to customers all the time and to her own co-workers

Donyale Bfk

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Verified Reviewer
| map-marker Worcester, Massachusetts

Worcester, MA Customer Service

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The worst experience customer service over the phone and in person. These folks should not be in this business with the lack of professionalism and communication skills of a baboon. Scratch that. I’ve seen baboons exhibit more grace. I paid for custom shades and installation months ago. Apparently the guy who’s suppose to let the contractor know I received it is never to be found. When I’ve found him, he says he’ll take care of it. Fast forward 2 weeks and still nothing. What a clusterf of a store. The one is Westborough puts this one to shame. I used to spend thousands yearly at this store. No more.
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Reason of review:
Poor customer service
Anonymous

Junk windows , failed in first year

Lowes - Junk windows , failed in first year
Window failed, cracked seams, just over one year warranty, made by reliabuilt, they would not help. had a tough time finding a phone # for the manufacturer, they dont even have a window warranty, Lowes offered a one year warranty and did not have a problem till right after one year mark, , find out what manufacturer they are giving you first. Not the installers fault, they even came out to look, more than the manufacturer wanted to do , WIndows also should moisture on the the others, they said the humidity in my home was too high, anything but offering to help, wasted my money on thirteen windows. i have more expensive Anderson Renewal windows and no problem and lifetime warranty, good luck with your search
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Reason of review:
Warranty issue
1 comment
Guest

When most people shop for windows one of their consideration is what the warranty is. A one year warranty would stick out like a sore thumb.

10-20 year or even lifetime warranties are most common. A one year warranty along with a low price should have told you that you were buying LOW quality windows. There is a reason windows with longer warranties cost more.

They use heavier, higher quality materials. It was your choice to purchase a window with a one year warranty, you shouldn't be complaining because it failed after the warranty expired.

Anonymous
map-marker Kailua Kona, Hawaii

Delivery nightmares

Ordered 4000 worth of kitchen appliances and after two weeks of getting the run around and then bringing out the wrong items I cancelled the order and went to Home Depot. They had everything installed two days later. Do not waste your time with Lowes delivery. That was in Las Vegas six months ago. This past two weeks same thing with Lowes in Kona Hawaii. Cancelled delivery twice then called me the day of delivery with a four hour window having already been informed that I do not live at the delivery address and would have to arrange for someone to accept delivery. Was told they would call the day before delivery so I could get someone to meet them. Never did.
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Loss:
$500
Reason of review:
Problem with delivery
Gloria P Yjw

Horrible Services (Servicio muy Horrible)

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Last March I ordered a Honeycombs blinds lowes, and today May 25/2018 two and a half months later I have not received this order in its entirety, there are 7 items and I have only received three, and still do not give me exact date when I am going to receive the rest and they do not want to return my money either, very bad service, I have been in my new house waiting for this order to cover my windows and nothing they do not solve. Please do not buy with this company, you feel that your money and your time are stolen. En Marzo pasado yo ordene unas honeycombs blinds Lowes, y hoy Mayo 25/2018 dos meses y medio despues yo no he recibido esta orden en su totalidad, son 7 items y solo he recibido tres, y todavia no me dan fecha exacta de cuando voy a recibir el resto y tampoco quieren regresar mi dinero, muy mal servicio, yo he estado en mi casa nueva esperando esta orden para cubrir mis ventanas y no me solucionan nada. Por favor no comprar con esta compania, sientes que te roban tu dinero y tu tiempo.
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Cons:
  • Horrible service
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Troy H Woc

Worst online buying experience ever

Bought a fridge online from one store, that was promised to be delivered the next day. I get a call from another store letting me know they don’t have this particular fridge in stock. They can’t transfer order to the other store I originally ordered from so I call customer service and have to cancel the order and reorder it again to the store that has the fridge in stock. It was scheduled to be delivered the following day. When I hadn’t heard anything by 2:00 I called to see when delivery was scheduled. They said they called to set up but didn’t get an answer. Problem is they mixed phone numbers with another persons order. So they screwed up again. Now the fridge is suppose to be delivered tomorrow. We will see. This is the worst online purchase experience I have ever had. Will not bring doing business with Lowe’s again.
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Reason of review:
Problem with delivery
1 comment
Guest

Rather than buying a large product like this for delivery you are much better off dealing directly with a store. The store will know what they have on hand and how heavily their delivery service is booked.

Buying on-line just generates an order that gets sent to the store who will then check delivery availability. Save a step and go right to the store.

Anonymous
map-marker West Mifflin, Pennsylvania

No one available

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Why do the window shades people leave at 7 when the store is opened until 10? And by though they tell you they leave at 7 it is actually 6:30. There is one person covering all of electrical and plumbing. Where is the customer service?
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Reason of review:
Poor customer service
1 comment
Guest

You are shopping at a big box store. You shouldn't expect a lot of service from a big box store.

The bottom line comes above everything else in a publicly traded big box store. The easiest way to cut expenses is to cut payroll.

During the slower time of the day they will cut to a bare minimum of employees in the store. If you want great customer service go to a local store.

Bill W Wkv
map-marker Mesquite, Texas

No flexibility on return policy

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I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same. I’ll be back to Home Depot. Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!
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Reason of review:
Return, Exchange or Cancellation Policy
4 comments
Guest

no way u ret. lawn mower after 90 days unless it was still in unopened box

Guest

They aren't a rental shop. If you just need to use an item once, go to a rental shop.

People like you, returning an item they only needed to use once causes prices to increase for the rest of us. Stores and manufacturers have to cover the losses caused by people abusing return privileges at stores.

Guest

This is Home Depot's return policy that I found on the internet. Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.So how were you able to return a used lawn mower?

Guest

I found their return policy on their website.30-Day ReturnsThe following items must be returned in "like new" condition with the original receipt within 30 days of purchase.Major appliancesRefrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc.Outdoor power equipmentMowers, chain saws, generators, pressure washers, trimmers, blowers, etc.Online customizable patio setsSpecial Order/unique product collections designed to meet specific customer requirementsLiquid paintHighway trailersMust be returned to a Lowe's store in the original state of purchase with original paperwork including title (if applicable)The key word is "like new" condition.You admitted to using it once, so in the Manager's "eyes" it was not in "like new" condition.

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Dana C Wel
map-marker Sylva, North Carolina

Lowes in Sylva NC is terrible

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I waited on a delivery for 1 month. The day of the delivery i called at 3pm they could not tell me it was going to ne delivered. It was not delivered. They did call to tell me they sold the shingles i bought to someone else. The manager Mark is awful, he is so unorganized. Fire him now. My boyfriend had to go today to pick up our material because my builder will be at my house first thing in the morning. People save your money go somewhere else or you will be sorry. This is the second time we have had a delivery and both times they have lied over and over. They have horrible customer service.
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Reason of review:
Poor customer service
Valerie M Pto

Still waiting

Date keeps changing for installation. I cancelled my pool party TWICE already. Suppliers blocked my rented DUMPSTER ( more money) Took off work and now it's being rescheduled. I HATE LOWE'S!!
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Reason of review:
Order processing issue
2 comments
Guest

I have No idea What this complaint Is about.Details please.

Guest

Just hate these cell phone posts. Not enough detail.

What were they to install? Did you rent the dumpster or did the contractor? What is the dumpster in the way of having delivered?

Usually the contractor arranges the dumpster and deals with companies that are familiar with where they want it, or do you just have a single car driveway and there was no other place to put it? If you are going to complain, provide some detail.

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Virginia B Xrc
map-marker Newburgh, New York

Refrigerator never delivered

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Took 3 weeks to get a refrigerator delivered and it never arrived. Spent 6 hours waiting. Numerous phone calls to the store and also the delivery company, which meant hours on the phone. I was told several times it was on the truck, but driver was late. After reaching corporate Lowes i find out it was never put on the truck. Lie after lie from lowes customer service. Beyond furious with this shoddy service.
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Reason of review:
Problem with delivery
Diann D
map-marker Steubenville, Ohio

Poor service

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We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us they was out of the paint she did say they was expecting 40 gallons in but she didn’t know when we always shop Lowes never have had a problem like this before we was at Lowes in Stubenville,Ohio Thank you DiAnn Davis 981 May Roadd East Liverpool,Ohio 43920 330-831-****
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Reason of review:
Poor customer service
1 comment
Guest

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the department would or that they were out of stock on the paint you needed?

I don't know that either is a valid complaint.

At least someone came to help rather than letting you stand there and wait. Stores also run out of items from time to time.

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