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Lowes Installers Can't Meet a Deadline

1.0
Details
Jacksonville, AR - Bought an expensive safety fence for a pool. The most important issue for me was to have it completed by August 15th (which was weeks away). We signed and I paid. They show up but didn't have all the materials. I'm told they'll be back on Monday or Tuesday (the 17th or the 18). Nobody came. I called and now they say they'll be back to finish on the 24th. Really, you're only missing 2 posts and it takes weeks for Lowes to get them. I'm putting tarps over cement because its supposed to rain and they left it in my driveway. I don't know what really happened but I won't let them do it to me again. Larry W
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Review
#685097 Review #685097 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$4500

Lowes Maytag Refrigerator Extended Warranty Worthless

1.0
Details
We purchased an Extended Warranty for Maytag Refrigerator in 2012. Fridge is now (2015) leaking into bottom of freezer compartment, sheets of ice forming. We called on August 6th, 2015 and Lowes said they could not send anyone until September 3rd - when we are scheduled to be on vacation. Almost ONE MONTH lag time from call to appointment. We are afraid to leave the refrigerator on while we are gone because it may leak onto floor and cause damage - we will be out of town for about 3 weeks. We called again on August 18th - Lowe's is still unable to send anyone sooner than Sept. 3rd. We are not covered to hire another company to fix the fridge. Why would anyone buy this obviously useless Extended Warranty? Why would anyone shop at Lowe's with this kind of service?
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Review
#685019 Review #685019 is a subjective opinion of poster.
Product
Maytag Refrigerator
Cons
  • Useless extended warranty
Reason of review
Warranty issue
Preferred solution
send a technician to fix the refrigerator within 72 hours.
Tags
  • poor service bad warranty
  • Leaking Refrigerator
  • Maytag Refrigerator
  • Lowes Bad Warranty

Lowes review in Oak Park Heights, Minnesota: Carpet installation

1.0
Details
bought carpet from Lowe's was bad they replaced it with the same kind that was also bad, so did an upgrade now that carpet has ridges 2" high which is either bad carpet or really bad installation and they will not stand behind it this time, will NEVER buy anything for them again carpet King stands behind their installation for LIFE. now for the experience they want at least 100 words, never buy from Lowe's, NEVER BUY FROM LOWES, NEVER BUY FROM LOWES ,NEVER BUY FROM LOWE'S DON'T waste your money buy from someone that will do the installation right and stand behind the installation
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Review
#684945 Review #684945 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

Lowes review in Virginia Beach, Virginia: Racist Managers

3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named Glen. I advise African Americans DO NO T WORK HERE. You will be degraded and treated highly unfair. Feel free to ask any African American there in private and I'm sure they will spill their guts. very racist. Unfair. And they will to anything to get rid of people who stand up for themselves
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Review
#684740 Review #684740 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Racism
Preferred solution
Let the company propose a solution

Lowes review in Laredo, Texas: EXTENDED WARRANTY MY ***

1.0
Details
Lowe's has by far the worst customer service. I've been dealing with their service advantage call center regarding a GE non-working washer that is still under manufacturer warranty and my issue has not been resolved. Every time I call, which I called more than 5 or 6 times, and I talk to a different service representative for more than 30 minutes each time, a different "possible" solution is offered/mentioned and nothing has come out of it. And the following time I call there's no record of what the last customer service rep told me. Meanwhile almost 3 weeks have passed and I am still stuck with an appliance that doesn't work. Last week I was at my breaking point and asked to the manufacturers number so I could call myself (I'm doing their job!) GE followed up less than 24 hours later and told me they had no record of lowes contacting them to fix my washer so I missed the chance to have it replaced because technically the claim was filed only one day before they called me, when in reality I've been dealing with lowes for 3 weeks. Their apathy towards solving the customer's issues is disgusting.
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Review
#684438 Review #684438 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Aphaty towards the client
  • Untrained customer service reps
  • Customer service
Reason of review
Warranty issue
Loss
$450
Preferred solution
Product replacement

Lowes review in Augusta, Georgia: Water heater installetion!

We was purchased water heater with installation. Customer service in store was very well. Person who helping for purchasing was very well. Installer absolutely difference story. He was delivered water heater and delay for 30 min. After observation utility space he was told me that he not able to installed water heater, because of different with diameter in exhausting pvc pipe does not match and we have to found different water heater with exhausting pvc pipe with diameter 2 inch and recommended founded different dealer or installer. I was found local plumber who provided equipment and installation with out any problem. He was very surprised on explanation first plumber and told me that any water heater with exhausting fan came with adapter for different diameter pvc pipes, but it was cost me little more. So be very careful what you wish for from Lawe's installer!
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Review
#684360 Review #684360 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
installation

Lowes review in Brooklyn, New York: Wost experience ever!

1.0
Details
I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face. I came to store and was told to order item online. Went home, made the order in a week got an email and voice mail confirmation for pick-up. When I came to store - order was not there, Customer Service unapologetic and when I ask to call manager, rep just was laughing in my face.
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Review
#683858 Review #683858 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue

Lowes - Installation Review from Lebanon, Ohio

1.0
Details
My dishwasher broke. Went to purchase new dishwasher at lowes on 8/ 9. Purchased and paid for installation to be installed on 8/12. No one showed up to install. A follow up call was made to lowes and the need was to wait and wait for follow up. We were told they could not install until sat. 8/15. A call was made to lowes at 1pm and i was told they should be here today. No one showed up but we received a call later in the day that the dishwasher could not be installed today. Unbelievable customer service. An absolute joke. I will be going back to lowes for a refund and purchase another dishwasher at another store.
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Review
#683357 Review #683357 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Other Product Review

1.0
Details
Lack of promised call backs. Failed to show when promised. Very difficult to reach department when calling the store. TERRIBLE customer service in Vestal NY.
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Review
#683340 Review #683340 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Seattle, Washington: 2 rings hangup, if it is Lowe's why, checking # this is comments.

just curious about the call 23 May 2008 I didn't answer the phone. They called and didn't leave a message. I found out it was a land line from North Carolina. Then, I googled the number and people are saying it was Lowes. I just had work done in my home but that was weeks ago and how can someone in NC possibly help me IF there were a problem 2,000 miles and weeks later? I just don't get that. Not even a message. Well, we have a good contact person at our local Lowe's, so I'm not really bothered by the call, like some are... avatar JRT 25 Jun 2008 I got a call from this number, picked up and it began ringing. After a couple of rings a woman picked up the line as if i was calling her. avatar psh 26 Jun 2008 What is with this number? My phone rang and I answered. It was ringing like I dialed a number. I hung up. I did have some Lowes installation. If it is them why don't they just call me? avatar asd 18 Aug 2008 During lunch, the phone rang, I answered, and I heard a phone ringing. I too have had Lowe's installation, but it has been a couple of months. Annoying.
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Review
#683331 Review #683331 is a subjective opinion of poster.
Service
Lowes Installation