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Lowes review in Stony Creek, North Carolina: No response on vinyl privacy fence

1.0
Details
I asked about a quote over a week ago on getting about 450panels installed and no one has even called me.piss poor way of doing business but just so happens that Home Depot sells very simaler fencing guess I will have to to get someone from Raleigh to come to Rocky Mount NC to give me a quote
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1 comment
Anonymous
#1729499

I'd consider myself lucky. Skip the vinyl fence and go to wood.

Stop and think about what happens 5 years down the road if some of the panels get damage in some way.

What are the chances that you will be able to get replacement panels to match the rest of your fence. Wood can always be crafted to make a matching panel, not so with vinyl.

Review
#1615836 Review #1615836 is a subjective opinion of poster.
Service
Lowes Fence Installation Estimate
Reason of review
Poor customer service
Preferred solution
Just call me as you promised and quote me on fencing

Lowes review in Richmond, Virginia: Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms
1.4
Details
Lowes review - Military family turned away
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
#1615653 Review #1615653 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution

Lowes review in Sparks, Nevada: Rip off on carpet measurement

1.0
Details
My dad had a hardware store, I started installing carpet when I was 12, and I own a handful of rentals, so I know how to measure carpet. They measured a very simple 3-bedroom carpet layout. They were over by 44% on their square foot estimate!!!!!!! The store manager was unconcerned about this kind of screwing of the customer. The amount their subcontractor was over was a very handy 12+ linear feet, which is a pretty handy piece to use on another small bedroom. WTF? Going to try to contact someone that gives a ***
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Review
#1615295 Review #1615295 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate

Lowes review in Deland, Florida: My cheerleader

For years boy and girl scouts have been able to sell cookie and thing at Lowes my eight year old who is a Freedom Athletic member this is a extremely competitive sport and is very costly , so they sell candy bar popcorn etc when I asked when her team could sell some at Lowes I WAS TOLD THAT ONLY GIRL AND BOY SCOUTS CAN DO THIS ON LOWES SITES . If this is policy i want to know who wrote it chris taggart fishintag@yahoo.com
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2 comments
Anonymous
#1729396

I think that these children's parents should foot the bill for all of these extracurricular activities.

Anonymous
#1728563

Rather than adding groups that can harass customers as they enter or exit their stores they should just stop these sales altogether as more and more retailers have done.

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Review
#1614489 Review #1614489 is a subjective opinion of poster.
Pros
  • Great commerical service
3.8
Details
My wife and I attempted to return a small item (hex drivers) which did not work for our vanity install. We were dealing with a nice young lady, I believe her name was Nikki. Nikki mentioned that she needed management approval - no problem. As we waited, a gentleman...
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3 comments
Anonymous
#1727819

The manager probably had much larger issues to contend with than a $10.00 return. I'm sure he was pissed that he had to deal with another cheap skate that bought a tool, used it once, and returned it for a refund instead of just keeping it.

This happens several times a day i am quite sure. And it would *** me off too!

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Review
#1614112 Review #1614112 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Inventory
  • Employees
Cons
  • Manager
  • Management
Reason of review
Poor customer service

Lowes review: Samsung Refrigerator

2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by Lowe's full replacement would not be authorized. I paid $3000 for this refrigerator with the extended warranty thinking the company would keep their word about replacement. This is just plain poor customer service. I have purchased numerous Samsung products over the years and it is apparent I should probably move on to another company in the future.
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it?

And the extended warranty is from a third party, so if you have a complaint about that you'll need to contact them. Lowe's really doesn't have anything to do with you issue and that is why they aren't doing anything to help you.

All they do is SELL the refrigerator. This is how they can be "cheaper" than the locally owned appliance stores that have been put out of business by people like you!

Anonymous
#1729537
@Anonymous

*** that is Lowes Full Warranty! They are responsible for that fridge! If they can't stand behind the warranty then they should not be sellin it!

Anonymous
#1730159
@Anonymous

I think that everyone should take their crap, non-working right refrigerators from Sears and clandestinely drop them off in front of the Goodwill and Salvation Army thrift stores under cover of darkness.

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Review
#1613472 Review #1613472 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes review in Brooklyn, New York: Refrigerator not delivered on due date

1.3
Details
Ordered a refrigerator on 7/25- delivery was scheduled for 8/5/2019 only to be called on a Sunday 8/4 that it was damaged, (which as not) because I went to the store directly and was told that it was out of stock completely. They also hung the phone up. Their customer care stinks.
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2 comments
Cristo
#1729421

Do not waste your time with Lowe’s. Everything about them is a waste of time & money.

Worst consumer experience ever ... in every aspect.

This company is doomed. I get the impression that management has no control & the employees & delivery are running a racket.

Anonymous
#1729542
@Cristo

I totally agree.I got screwed there also!

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Review
#1613215 Review #1613215 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Purchasing an item that was not in stock
  • Dont care about you once they have your money
Reason of review
Problem with delivery
Tags
  • Customer Service Information

Lowes review in Belleville, Michigan: Exorbitent shipping charges

3.0
Details
Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly dented. He told me it would leak if he installed it. I called the local manager, who told me they had one in stock. Why can I not get a refund of the shipping charges?
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2 comments
Anonymous
#1727962

It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.

Anonymous
#1727673

Why did you even order it if you felt the shipping charges were so high? Was the price with shipping lower than you could have purchased it for elsewhere? Seem like that would be the only valid reason for not purchasing it at another store.

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Review
#1613167 Review #1613167 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Good selection of products
Cons
  • Overcharging for deliver
  • Overcharging for deli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund

Lowes review in New Port Richey, Florida: No consideration

1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Pricing
  • Product and price
Cons
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund