Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes review in Stony Creek, North Carolina: No response on vinyl privacy fence
I asked about a quote over a week ago on getting about 450panels installed and no one has even called me.piss poor way of doing business but just so happens that Home Depot sells very simaler fencing guess I will have to to get someone from Raleigh to come to Rocky Mount NC to give me a quote
1 comment
Review
Service
Lowes Fence Installation Estimate
Reason of review
Poor customer service
Preferred solution
Just call me as you promised and quote me on fencing
Lowes review in Richmond, Virginia: Bait and Switch
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
Review
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms
These are the washer and dryer my husband and I purchased from HOME DEPOT installed in our new home. These were installed today. By two great professional men who took pride in their work. HOME DEPOT. I stress that because $2,100 is a mere drop in the bucket for your...
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Review
Service
Lowes Customer Care
Cons
- Your employee
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
Lowes review in Sparks, Nevada: Rip off on carpet measurement
My dad had a hardware store, I started installing carpet when I was 12, and I own a handful of rentals, so I know how to measure carpet. They measured a very simple 3-bedroom carpet layout. They were over by 44% on their square foot estimate!!!!!!! The store manager was unconcerned about this kind of screwing of the customer. The amount their subcontractor was over was a very handy 12+ linear feet, which is a pretty handy piece to use on another small bedroom. WTF? Going to try to contact someone that gives a ***
Review
Service
Lowes Carpet Installation Estimate
Lowes review in Deland, Florida: My cheerleader
For years boy and girl scouts have been able to sell cookie and thing at Lowes my eight year old who is a Freedom Athletic member this is a extremely competitive sport and is very costly , so they sell candy bar popcorn etc when I asked when her team could sell some at Lowes I WAS TOLD THAT ONLY GIRL AND BOY SCOUTS CAN DO THIS ON LOWES SITES . If this is policy i want to know who wrote it chris taggart fishintag@yahoo.com
2 comments
Review
Pros
- Great commerical service
My wife and I attempted to return a small item (hex drivers) which did not work for our vanity install. We were dealing with a nice young lady, I believe her name was Nikki. Nikki mentioned that she needed management approval - no problem. As we waited, a gentleman...
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3 comments
The manager probably had much larger issues to contend with than a $10.00 return. I'm sure he was pissed that he had to deal with another cheap skate that bought a tool, used it once, and returned it for a refund instead of just keeping it.
This happens several times a day i am quite sure. And it would *** me off too!
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Review
Service
Lowes Manager
Pros
- Inventory
- Employees
Cons
- Manager
- Management
Reason of review
Poor customer service
Lowes review: Samsung Refrigerator
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by Lowe's full replacement would not be authorized. I paid $3000 for this refrigerator with the extended warranty thinking the company would keep their word about replacement. This is just plain poor customer service. I have purchased numerous Samsung products over the years and it is apparent I should probably move on to another company in the future.
3 comments
Review
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution
Lowes review in Brooklyn, New York: Refrigerator not delivered on due date
Ordered a refrigerator on 7/25- delivery was scheduled for 8/5/2019 only to be called on a Sunday 8/4 that it was damaged, (which as not) because I went to the store directly and was told that it was out of stock completely. They also hung the phone up. Their customer care stinks.
2 comments
Review
Service
Lowes Shipping Service
Cons
- Purchasing an item that was not in stock
- Dont care about you once they have your money
Reason of review
Problem with delivery
Tags
Lowes review in Belleville, Michigan: Exorbitent shipping charges
I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly dented. He told me it would leak if he installed it. I called the local manager, who told me they had one in stock. Why can I not get a refund of the shipping charges?
2 comments
Review
Service
Lowes Delivery Service
Pros
- Good selection of products
Cons
- Overcharging for deliver
- Overcharging for deli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund
Lowes review in New Port Richey, Florida: No consideration
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
1 comment
Review
Service
Lowes Customer Care
Pros
- Pricing
- Product and price
Cons
- Thoughtfulness
- Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
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I'd consider myself lucky. Skip the vinyl fence and go to wood.
Stop and think about what happens 5 years down the road if some of the panels get damage in some way.
What are the chances that you will be able to get replacement panels to match the rest of your fence. Wood can always be crafted to make a matching panel, not so with vinyl.