Lowes Reviews and Complaints
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50
ISSUES RESOLVED
5K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
What's your story with this company?
Ask a Question About Lowes
Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
I have been a loyal customer of Lowes for the last 25 years. I moved to the Wichita Falls area and have had nothing but the worst contractor and the worst management I have ever encountered from this company. My most recent complaint was that I had carpet installed...
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Review
Cons
- Installer and consumer service store management
- Store manager and customer service
- Installer and consumer service
Reason of review
Damaged or defective
Loss
$1800
Inferior metal roof panels | Lowes review from District 4, Mississippi
We bought a lot of metal roof panels and installed them our selves. They were excellent at first but within one year we started noticing rust in different areas of our roof. No trees or build up of debris so that has not caused the problem. Also we bought the best that they offered so it was not a cheap price just cheap quality. Never again total waste of money. Now we have to find a way to remove the rust cause it looks horrible. My advice is to purchase from place like Reid's Metal if you have that option where you live. I know we will.
Review
Pros
- Lower prices
Cons
- No warranty on certain items
- Poor quality
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Awful | Lowes review from Boise, Idaho
They allocate an entire day for delivery, and cannot even keep the scheduled date.
Review
Terrible Service - Employees Have No Clue | Lowes review from North Smithfield, Rhode Island
I went on line to schedule an appoint for Lowe's to come out to quote replacing my deck. After THEY cancelled my 1st appoint - online - I made a second for Friday 9-6-19 @ 9am with a confirmation # NY624Y96.. The project Specialist was Kenneth Desautel , who apparently is in & out of the store. I left 2 messages at the store for him & NEVER received a call. Needless to say - he never showed up - never called so I moved on to another contractor to do the job. I will no longer shop at this location in North Smithfield RI & I will do everything I can to let everyone I know to do the same.
Review
Pros
- Neat aisles
Cons
- Unprofessional delivery service and call back promise
Reason of review
Poor customer service
Terrible Installers | Lowes review from Delavan City, Wisconsin
This how they leave a job.
Review
Service
Lowes Flooring Installation
Pros
- Non-existient customer service
Cons
- Lack of responsibilty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
Terrible Installers | Lowes review from Delavan, Wisconsin
This how they leave a job.
Review
My daughter,Order siding,windows,door still haven’t finished the job, this has become a night mare the windows was never measured they order 11 only need 6 that did not fit ,they sent 3 different crews out the siding is mess up it looks like a child put it up,have...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We ordered a wine fridge and it came damaged. Another delivery was sent to picked up the damaged wine fridge. They did come but did not come with a replacement. We were told for weeks we would get a refund. We never got it. I had to go to Lowe's in Union and speak to...
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Review
Emergency! Your installation services at your outlet on Valencia in Tucson, AZ sucks. We have called four times in seven days to get our Bosch dishwasher installed. No one ever knows a damn thing. It’s as if we had never visited the store. This is the last step of a...
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Review
Cons
- Terrible installation
- Installer and consumer service
- Getting the run-around
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Poor Customer Service EVER!!! | Lowes review from Chatsworth, Georgia
It is useless to purchase additional warrany!! They don't care and take there time reaching back out to the customers.
Review
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