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Not Very Honest | Lowes review from Norcross, Georgia

On September 21, 2015, I contacted Lowe's San Bruno store in order to purchase an interior door for rental property that I own in San Mateo, California. My first call was with Lorisa who told me that she was in a meeting, but would call me back in one hour. After three hours I called her back. I provided her with specifications on the door. She was going to research the available products and call me back. Needless to say, that did not happen. I called Lorisa a total of four times that day and was finally able to arrange for an installer to go to the house and measure the door opening. Lorisa did find me a door that met my specifications and she sent me a quote via e-mail. Because she did not have the measurements she used random dimensions for the size of the door. The price of the door was to be $228.67. I was to pay $199.00 for installation and $45.00 to have the door measured. The $45.00 charge was to be credited back to me if I purchased a door from Lowe’s. William went out to measure the door on September 23rd. He told me that the measurements would be downloaded to Lowe’s that afternoon. I called Lowe’s the next day; because I have tenants living in the house who do not have a bathroom door. I was told that it took 3 days for the measurements to download (they really should look into updating their computer system). I waited until September 29th and when I did not hear from Lowe’s I called them. At this point Lowe’s had not made a single call too me, all calls originated with me. Ruben confirmed that Lowe’s had received the measurements from William. Ruben was going to put together a contract and send it to me by e-mail. After at least six alleged attempts, I finally received the contract at 5:00 p.m. on September 30th. The contract reflected a material price that was 30% higher than the price I was given and reflected a labor cost that was 57% higher than what I was told. I called Lowe’s and spoke to a male who identified himself as the manager of the mill works department. I told him that I wanted an explanation for the substantial increase in the price of the door and installation. He explained that the actual door was 80 inches tall and that this was not a standard dimension. I told him that I would be checking this with the manufacturer, at which point he hung up on me. I called the store back and asked to speak to the manager. It turns out that the male who identified himself as the manager was not really the manager. It also turns out that 80 inches is a standard height for an interior door. At this point Lowe’s has wasted over three hours of my time. It has taken over ten days to do a task that should have taken two days. It is obvious to me that their staff has been intentionally wasting my time. I’m sure that they will not find the situation as amusing when I send Lowe’s a bill for my time. Needless to say, I will be calling Home Depot the next time I need an appliance replaced.
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1 comment
Anonymous
#1043529

I do not know what is going on as of late with Lowes, but in the past, I have had no problems. But lately, the smallest things turns into a disaster.

Even calling the customer service department is bad. You get a totally different answer from each person you talk to about the same problem. So today I have spent 2 hours of my time trying to get answers about a refrigerator repair, that was supposed to happen two weeks ago. (Mind you it's not even a year old) The last rude representative told me that I needed to call the manufacturer even though I paid for a 5 year warranty through Lowes.

When I explained to him that Lowes needed to honor the warranty I purchased, regardless if it was still under the manufacturers. The rep. than hung up on me. Than another 20 min to get someone to help.

But thank God for the internet and Google. I found a different number for customer service (800)-445-6937 and finally got some satisfaction.

But I really do question why a new refrigerator needs a part. Going forward, I probably will go to Home Depot for appliances and I will never buy another Frigidaire if they break in less than a year.

Review
#708709 Review #708709 is a subjective opinion of poster.
Cons
  • Employees
Reason of review
Poor customer service
Preferred solution
Price reduction

DD214 no good at Lowes anymore

Lowes promised they would give 10% off and another 10% off using my DD214 when purchasing new replacement windows for our home.. the first 6 that we purchased (9-23,26 & 27th of 2015) they stood by their word and when we went back today (9-30th-2015)they would not, said that the DD214 was no longer recognized.. that was within a weeks time....said it was only use on Veterans Day only. what is wrong with this place.. a vet is a vet 365 days a year , are they saying that a vet doesn't matter except for that special day..... called Home Depot and they will except all you need is an official ID and your DD214 form, so I do know now were I will be spending my money.......
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Review
#708409 Review #708409 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service

DONT EVER BUY A CLOTHES WASER FROM LOWES HOME IMPROVMENT

3.6
Details
IM NOT SURE IF I JUST HAVE BAD LUCK OR WHAT BUT NOW I HAVE BOUGHT 3 BRAND NEW WASHERS FROM LOWES IN THE PAST 4 YEARS FIRST ONE WAS A WHIRLPOOL DID NOT GET A WARRANTY IT LASTED JUST THREE WEEKS OVER THE ONE YEAR MANUFACTURER WARRANTY AND LOWES WOULD NOT DO ANYTHING FOR IT SO WE BOUGHT ANOTHER NEW ONE FROM THEM ALSO A DIFFERENT WHIRLPOOL BUT THIS TIME BOUGHT A 5 YEAR WARRANTY WITH IN THE FIRST YEAR WE HAD TO HAVE THE WARRANTY COMP. COME OUT TO OUR HOME AND FIX IT THREE TIMES. WELL ME AND MY WIFE SPLIT UP SHE TOOK THAT WASHER AND DRYER. NOW LIKE A *** WENT BACK TO LOWES AND BOUGHT A BRAND NEW MAYTAG WASHER AND DRYER HAVE HAD IT 6 MONTHS AND NOW THE WASHER ITS BROKE GOOD THING I DID BUY THE EXTRA WARRANTY THIS IS JUST CRAZY NOW KEEP IN MIND WE ARE NOT OVER LOADING WASHER IM 42 YEARS OLD AND I DO KNOW HOW TO WASH CLOTHES .NOW I HAVE NOT CALLED THE WARRANTY COMP. YET HOPE THAT GOES WELL I WILL HAVE TO SAY SAY THOUGH THIS IS VERY AGGRAVATING AND WILL NEVER BUY ANY APPLIANCE FROM LOWES EVERY AGAIN I AM DONE WELL JUST HAD TO VENT A LITTLE EVERYONE HAVE A BLESSED A WONDERFUL DAY
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1 comment
Anonymous
#1046978

Lowe's doesn't build the washers and dryers. You get the same machine no matter where you purchase the item.

As for your repair issue, if you want just the manufacturer's warranty, why would you expect the retailer to pay for your repair after that warranty expires?

Review
#707131 Review #707131 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution

Dryer complaints | Lowes review from Gautier, Mississippi

1.0
Details
purchase a dry from lowes on 04-03-2015 for about 3 months it work good but then gets real hot and shut down call lowes had service two week later service company came out put new motor on dryer put in back together wrong still not fixed did the same thing again call again came out after about 2 weeks came with a cell phone to repair the dryer no tools call someone they toll him it was a limit waited two more week came out checked the dryer this time all limits check good but changed it anyway put it together again still not right still not woking lowes said they will have the service company come out again don't buy appliances from lowes service maybe or not. or service after the purchase lowes no.
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Review
#707034 Review #707034 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Servive
Reason of review
On time delivery

Lowes Clinton Township Mi can't deliver major appliances

3.3
Details
Last Saturday I bought a Maytag washer and dryer and a Whirlpool washer and dryer. They were to be delivered today. On Wednesday I received a call, saying that the Maytag washer and dryer were in, and the Whirlpool washer was in. But the dryer was delayed till this Sunday. I agreed to have the Maytags delivered today (Saturday). I received a call Friday night indicating that the delivery would be made between 3 and 5 on Saturday. Then this morning I received a call stating that they were having difficulty with loading, and that the delivery would occur between 4 and 6pm. Late this afternoon I got a call from the delivery service saying they only had the Maytag washer, and dryer would be here in 3 or 4 days? I called the store, and "Richard" told me that the Whirlpool washer were in, and the Maytag washer were in, but the washer was not. I told him I was totally confused as the store had confirmed the Maytags on Wednesday! He offered no explanation. I asked ifI could cancel the order, and his verbatim was "You can do whatever you want to!" So I drove down to the store to cancel the order, a 3000 dollar order. Come to find out "Richard" didn't tell me what really happened. Lowes sold my Maytag dryer to another customer.....so I'm going to Home Depot tomorrow.
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1 comment
Anonymous
#1040265

Lowe's has been a pain in my side since May with special orders and now after a $3200 order we are being jerked around another 4 weeks for delivery. Won't buy from them again.

Review
#706505 Review #706505 is a subjective opinion of poster.
Product
Maytag Washing Machine
Reason of review
Problem with delivery

LOWES RESCUE IT

1.0
Details
Did you have any luck I power washed my deck to get this off, it flakes in places and other parts cant even get it off tried floor sander took some of it off but just dug down to my deck screws and ate the 20 grit paper off . Just A *** product that should be pulled off shelves. I did notice when I fueled my power the gas that dripped on the side made this stuff come off with no problem but who wants to soak their deck in gas and have more problems than the stain it self. Lowes should get out of the paint business.
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1 comment
Anonymous
#1039397

Yet another victim of the biggest scam in painting history I'm afraid.

Review
#706208 Review #706208 is a subjective opinion of poster.
Cons
  • Useless extended warranty
  • Misinformation from employees
Reason of review
Not as described/ advertised
Loss
$200

Junk washer | Lowes review from La Vale, Maryland

1.3
Details
i bought a GE washer from lowes in march of 2015. this washer has been junk from the get go. june 19 2015 pro tv and audio came to repair this washer. the agitator was broke. all the fins had broke off. they was back again on july 14 2015 to fix water leaking and grinding noises. they replaced motor and bearing but no seal cause the company did not send one with the repair guy. they was back again on aug 3 2015 to fix the leaking water. this guy looked and looked and could not where water was coming from. tells me he is going to put in his notes that i need a new one. the warrenty will cover it. well it is sept 25 2015 and my washer is still leaking water and now it is ruining my floor that was put in 2 years ago. GE wont replace washer until another company comes and looks at it. and i have no idea when that will be cause i yet to hear from them.
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2 comments
Anonymous
#1040023

Sounds like you're packing more into the machine thane should. Don't know of anything else that would break the fins off an agitator.

Anonymous
#1039396

But just think of all the money you saved by not buying it at a full service appliance store! Oh wait!

No full service appliance store near by? You know. The ones that service the products they sell? I bet THEY would have known that model was a piece of ***!

They have to fix them all!

You remember the old locally owned appliance stores right? The ones that went out of business because millions of people like yourself would rather save 5% and buy from Lowe's and home depot.

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Review
#706064 Review #706064 is a subjective opinion of poster.
Cons
  • False information
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

This place needs to be shut down | Lowes review from Severn, Maryland

1.0
Details
I purchased some tools from this unprofessional *** hole and upon giving the cashier my receipt and the tools I was returning he procceded to place one of my tools behind him and removed the other 2 tools from my receipt. I bought this to his attention and he told me that was not my tool. The exact tool behind him, that I saw him place behind him and is listed on my receipt is not mine. I asked for a manager and was told there were none available???? This man just stole my tools and no one would do anything about this thief. I could not believe what he had done. He got the tool and I still have to pay for an item that I was returning??? NEVER AGAIN
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Review
#705819 Review #705819 is a subjective opinion of poster.
Service
Lowes Cashier
Cons
  • Cashier was a thief
Reason of review
they stole my tool and left me to still pay for it even though I was returning it
Loss
$60
Preferred solution
Full refund

Lowes

Last year I bought doors and windows at lowes. Spent $15,000.00 that was and is the worst experience with any company I ever had. Came out numerous times to measure the doors and windows on a newly built home. Measured the windows wrong, reordered the windows and doors and they came in damaged, WHAT!!! wrong size you name it. Guess how long it took to get them installed 6 MONTHS.. Yelp not kidden 6 months. Here it is a 1 year later and I am still trying to get tem to reset the windows and doors. You want my advise I would tell *** no to lowes, no no no no *** no.
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Review
#705263 Review #705263 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
everthing
Preferred solution
Fix my problem

Worst Job Ever!!! | Lowes review from Cupertino, California

1.0
Details
Worst Job Ever!!! - Lowes review
Worst Job Ever!!! - Lowes review
Worst Job Ever!!! - Lowes review
Worst Job Ever!!! - Lowes review
We had a white vinyl picket fence installed in my front yard about two months ago and here's what they did. left out screws holding up the fence panels put black hardware on a white picket fence gate and did not place the post to the fence correctly so the gate is crooked. Speaking of crooked...the last panel installed the fence post is crooked and the last post was bolted to my wood fence rather than cemented into the ground. After multiple calls and photos and emails , I got nothing but promises. An absolutely horrible job!!! No followup and not response. BUYER BEWARE!!! Lowe's does not care about their customers. They sure were responsive when they wanted to sell me a vinyl fence. They bent over backwards and now that they feel their job is done there is no further commitment. If you choose Lowe's for your next project...be very aware that if you have problems with the job you have no recourse. No one will listen and act on your behalf. Terrible service and contractors who do not know how to do their job. Please take my word...find yourself a good contractor and stay away from Lowe's!!
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Review
#704896 Review #704896 is a subjective opinion of poster.
Cons
  • Poor treatment of customer
Reason of review
poor customer service and bad quality
Loss
$3400
Preferred solution
Let the company propose a solution
Tags
  • Non Responsive To Repair Requests