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Lowes in Stuart, Florida - They got my money, now no service

Lowe's had a contractor, Preston, install Custom Window Systems brand windows in my house (Cost of over $12,000) on April 22, 2015. If you need windows for your house, think twice before buying Custom Window Systems. They may be less expensive, but I guess you get what you pay for. Some of them work and several of them do not work! They don't stay open! The installer says they can't do anything and that a Custom Window System representative has to come to inspect the windows to see what can be done. I have already made over 6 phone calls to Lowe's getting only empty promises that the Custom Window Systems representative will call me. No one has called me for over a month and a half. I have had to call them again and again to learn of any progress on getting this Custom Window Systems representative to call me. They say they will check on it and never get back to me. Don't let Lowe's take your money. Now I wish I had gone with the smaller local businessman.
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Review
#660252 Review #660252 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service, bad quality, defective windows, lack of response on representatives part.
Loss
$12000
Preferred solution
Get the Custome Window Systems representative to my house to resolve the issue whether it means fixing the windows or replacing them immediately.
2.0
Details
We bought a new house and decided to get new floors. We bought hardwood floors from Lowes because they had a lifetime guarantee. The floors were installed at the end of May and throughout June, July, and August the floors cracked and split. We sent multiple complaints...
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4 comments
Anonymous
#1004784

Lowes doesn't warranty the flooring. Mohawk warrants the flooring.

Lowes may have filed a claim for you but the decision not to replace the product was made by Mohawk. Why aren't you complaining about the company that is responsible for the warranty?

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Review
#659945 Review #659945 is a subjective opinion of poster.
Cons
  • Slow response to issue
  • No answer
  • Rude staff
Reason of review
Warantee issue, poor customer service, and bad quality product
Loss
$4120
Preferred solution
Replace any and all split and broken planks like your warranty claims you do as well as instal them. And if any others split you will replace them without all this hassle again
Tags
  • Lowes Bad SERVICE
  • Fake Warranty
  • Lowe s Home Improvement
  • HARDWOOD FLOOR SERVICE

Lowes in Deltona, Florida - Installation of wood flooring

4.0
Details
Two white men installed the actual wood flooring in well, no problem with the actual floor boards. The problem was with everything else, starting with the trim. The trim along the floor was not mitred well so all the corners do not meet neatly. They also did not take the time to shave the other end that is supposed to butt up against the wall so there is an half inch gap and it looks ***. I had to fill it in with alot of puddy. In the closet they left holes where they for whatever reason did not bother to lay trim down. I had to stuff the holes with paper towels and I will puddy over that. The trim on one side does not really touch the wall or floor. It's like floating yet nailed into the wall. There is a small gap there. They work with this pink puddy (why pink I have no idea as it is very visible on white trim) and it looked like a kid that went finger painting. I talking really messy. I have yet to scrap up all the puddy that should not be there. They got that pink puddy all over my bathroom floor and fixtures. It comes off with a bit of scrubbing but common. They took the doors off their hinges and I believe were in such a hurry to leave forgot to replace them. My husband had to put them back up. Basically I did not feel like they cared, they were just in a hurry and did a half *** job so they could get in and get out as fast as they could. I know they would not have done their own homes in this fashion. what a mess. Oh and they broke a leg off a table we had with our tv on it when they pushed it out of the way. I noticed it after they left one of the legs was bent inward. Thank God the tv didn't fall off. I will not use Lowe's in the future. We had used them once before this and the men (these were different men then this time) Two black gentleman did a nice job installing our living room floor, they did leave a gap in front of the door to the bedroom but we didn't complain because these guys tried to do a good job. But this new guys should be fired. Disgraceful!
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Review
#659623 Review #659623 is a subjective opinion of poster.
Cons
  • Workers in rush do not take pride in work
Reason of review
not caring to do a good job I don't want Lowes to contact me I just want them to know
Preferred solution
To train their installers better. I don't want my money back and I don't want the problem fixed if they could not get it correct the first time I will rather fix it myself. But it's important Lowes knows how their installers are working badly.
Tags
  • Lowes Does not Care About Customer

Lowes in Fort Worth, Texas - A little dishonest?

Has this happened to you? I bought a basket full of items and upon checking my receipt at home, found a charge for a large quantity of items I did not get. The error was at the top of the ticket, so I didn't notice it when I used my credit card. I caught the mistake at home. I am a senior citizen, if that has anything to do with it and the checker didn't think I would notice? It also happened at another major building supply store, so be warned, double check the ticket before leaving the store. On Guard
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1 comment
Anonymous
#1002192

Quit playing the age card, that takes credibility from your actual complaint. IF you pay attention as you are being checked out you will know what is going on.

Review
#659226 Review #659226 is a subjective opinion of poster.
Pros
  • Store is clean
Cons
  • Rip off
Reason of review
being charged for something I did not purchase.
Loss
$20
Preferred solution
7/1: I am stopping at the store to point out to Customer Service what happend and hopefully get a refund on the portion I did not buy. Outcome undecided at this time.

Other Product Review

1.0
Details
I have been a loyal Costumer of Lowe's for years. It has been the first place I have shopped whenever I needed ANYTHING for me home. Am having so much trouble with my most resent order . I will NEVER set foot in a Lowe's again. They have lost me as a customer.
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Review
#658530 Review #658530 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Staff Review from Los Angeles, California

1.0
Details
Rudest people I've ever encountered, didn't take the time to help and were clueless to simple questions.
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1 comment
Anonymous
#1002839

i bought a bosch drilldriver and added the one year protection plan. bosch has a 3 year already and thought it would kick in after that.but it does not.

lowe's is ripping people off with these plans. i have talked to the bosch's people and in fact the tool was covered for 3 years and that lowe's 1 year should have made it 4.lowe's is making a killing off of these plans

Review
#658322 Review #658322 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in New Kensington, Pennsylvania - Worst customer service, worst online store, worst in store service and clueless employees.

Couldn't agree more. Incompetent and poor service. Home Depot for us going forward. We went to the store to get a washer. They were unable to order the one we wanted FROM THE STORE COMPUTER! Told us to go home and order online which was a HUGE hassle and an hour on the phone. Then on delivery day which took forever and a day, they called to tell us the washer was damaged and did we still want it? DUH!!!! They told us they would call in a couple of days. This was Saturday. On Monday after several calls and no answers, we cancelled the order. Now we will have to fight for our money back. NEVER will purchase ANYTHING from Lowes again.
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1 comment
Anonymous
#1001689

We are going through terrible service as well. There goal, get your money and NO service.

WE have called Lowes cares (right), we have gotten nowhere. Managers don't care. LG drying of 7 months stopped working. Service techs been here twice.

Still not fixed. So on 3 weeks without dryer.

It will be 4-5 weeks. POOR service

Review
#658072 Review #658072 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Beckley, West Virginia - I feel this is the biggest rip-off that has come down the pike!

We purchased several containers of the product, first in the 5 gallon size and when we went back a couple .of weeks later to purchase some more, we were told that it was no longer available in the 5 gallon size. We bought the 2.67 gal. size (79703) to finish the job. It is the biggest rip-off I have ever seen in my life and although I cannot find my receipts, I still want compensation for the (3) 5 gallon cans we bought plus the 2.67 gal. can. I never dreamed we would need to keep receipts. I intend to spread the news about this lousy product and join in the lawsuit you have pending. I have piles of it rhat peeled off.
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Review
#658022 Review #658022 is a subjective opinion of poster.
Pros
  • Products and their cashiers
  • Remodel
  • Friendliness of staff
Cons
  • Indifference to complaint
  • Unwillingness to offer assistance
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Lowes will not honor or replace a defective dishwasher with warranty

2.3
Details
Bought a dishwasher from Lowes in Mooresville Indiana with warranty. they will not answer questions, send a repair person in a timely manner, talk politely, or do anything to help a 59 year old professional. I have talked to all and they just make excuses while being evasive and rude. I have spent close to 10000 dollars with these people who think people like me owe them a living. They keep asking for irrelevant info to stall. They ask over and over again for our information that they have and we have supplied numerous times. I spent 125 dollars each time their defective equipment has been installed. Their equipment is defective and the factory confirmed it and yet they let this go on. We have spoken politely to the mgr. asst. mgr. the head of appliance dept. a spokesperson etc.
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2 comments
Anonymous
#1001691

Your not alone. New dryer broken.

After 3 weeks and 2 visits from their incompetant repair company, need to order another part. So it will be 4-5 weeks without dryer. No biggie to them. They just say nothing meaningful on the phone.Once they hang up, you are no longer remembered.

That is customer service today.

Hey, Home Depot!! If you want to take over Lowes, offer REAL customer service.

Anonymous
#1000941

You don't say if this is the one year manufacturer warranty or service plan (kicks in after the 1st year). If you are talking about the manufacturer warranty the manufacturer is responsible for REPAIRS under the warranty.

The warranty calls for repair, not replacement. If the manufacturer isn't getting the repairs done you should be complaining about them, not Lowes.

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Review
#657528 Review #657528 is a subjective opinion of poster.
Cons
  • Not being honorable in business and promises
Reason of review
wont let people who work for Lowes in Mooresville IN make me upset
Tags
  • Customer Service Lowes Appliance

Lowes - Staff Review from Brantford, Ontario

5.0
Details
Lowes, Brantford has the WORST customer service!!!! After waiting at Customer service for an hour, I was informed that my item wasn't assembled. I travelled from Brampton (1 hour) and borrowed a truck for this item, received confirmation from Lowes that it was ready and it wasn't. It took them an hour to tell me that and then they were annoyed that I was annoyed. They ignored me and serviced another customer! OUTRAGEOUS! Its always a minimum 45minute wait when picking something up at this location. Ainsley has NO business working at a customer service desk ANYWHERE! She has a horrible juvenile attitude with no clue about customer service! She was rude and disrespectful and made the situation WORSE!
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Review
#657453 Review #657453 is a subjective opinion of poster.
Reason of review
Poor customer service