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Last time i spend money at Lowes

1.0
Details
First, when we bought our house, we did some remodeling including the bathroom. I bought a delta shower and plumbing, guaranteed for life, but not at lowes. a year later when it broke they would not replace it. told me that i would have to send it back to delta. I started dealing with Ardmore Plumbing supply and they would have exchanged it. The final straw was today, last month i bought 10 hedge plants and when i checked out, the lady told me that they had a one year REPLACEMENT guarantee. 6 of the 10 died. i dug them up and drove to lowes only to be told a receipt was required. so i drove back home, as luck would have it, my wife knew where the receipt was, got it and drove back to lowes. i take the receipt and the dead plants to the "service desk" where they offer my money back on a lowes card or credit my credit card. i tell them about the replacement, she looks up the price on the bushes and it has doubled. some guy says they will replace them, and i ask her if they have them in stock. she assures me they do, so i go back to the garden center and guess what is not in stock. Lowes will not see another one of my hard earned dollars. Sorry lumber, employees do not know what the heck they are talking about. I will drive 60 miles round trip to Home Depot before i go back into Lowes in Ardmore Oklahoma
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1 comment
Anonymous
#1012277

Why is it so hard for consumers to understand it is NOT the retailer that provides the warranty on products. Delta provides the warranty and if you would bother to read the warranty it will tell you how to contact Delta for warranty coverage.

It doesn't say anything about taking it back to the store you bought it from. You are at the time of season that anyone selling plants has or is in the process of closing them out for the season. You can't expect them to keep plant around outside of the normal planting season.

Had you made the return earlier in the season when they were in stock I am sure they would have exchanged them. You were offered a full refund so you have lost no money.

Review
#672240 Review #672240 is a subjective opinion of poster.
Cons
  • Indifference to complaint
  • Rip off
  • Gave us the run around
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution
Tags
  • Rude Lowe s Managers

Lowes - Electrical Box Review from Mobile, Alabama

Bought electrical box and a breaker .never open I lost receipt so they wouldn't get me money back or store credit. And the customer service lady was rude
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1 comment
Anonymous
#1012455

It is not uncommon for a retail store to refuse the return of expensive items without a receipt. It is bad enough that a thief will steal an item from a store, but it is even worse when they bring it back and try to get a refund for it.

Refusing returns without a receipt is a way to slow theft. In the future keep better track of your receipts.

Review
#672182 Review #672182 is a subjective opinion of poster.

Lowes Carpet Cleaner Rental Review

First time user to rent a carpet cleaner. One person who do not work up front try to help me went to the desk for help. They had no customers but me. One elder lady, one young lady both did not help me at all. Had to go some where else. No customers service what so ever. This happen 07/24/2015 at 3:34 pm my time is valuable so stopping there was on the way home.
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Review
#672060 Review #672060 is a subjective opinion of poster.

Lowes in Pleasant Grove, Utah - Internal computerized inventory is ***

I went to a store for an item and they said that they didn't have it in stock which is fine, but they sent me to a store 30 miles away saying that they had tons of the item I was looking for and then when I got to the store they said that they didn't have the item in stock, then they tried to sent me to another store which was another 25 miles away and when I asked if they could call rather then have me drive around all day they said that "I should be fine just driving there, they definitely have the item," due to this horrible customer service I refuse to use this company ever again!
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Review
#671922 Review #671922 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Review in Products category from Eureka, California

4.6
Details
Never going back. I understand that some stores use the overhead sound system to make the occasional announcement, but this lowes had a person on the loudspeaker non stop announcing different requests in a garbled way, combined with constant (one after the other) "special assistance needed in such and such department" it was 15 minutes of ***. We couldn't focus on what we needed to shop for, and it was a horrible unnecessary setup
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Review
#671859 Review #671859 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Delivery Service Review from Murrieta, California

1.0
Details
Ordered gas range and microwave almost a month ago. I was told that they will be delivered and installed in 7-10 days. Called 3 wks later and was told that the range has arrived and will be delivered and installed today 7.27.2015. Got kitchen ready then received a call at day of delivey that the range has not yet arrived and will not be delivered and no one knew why they said it was available when we called to follow up. Bunch of BS What the f@!k?! Why call at the day of delivery? Totally unacceptable!! Lowe's Winchester Temecula, Ca. This will be the last time I buying appliance from you!!! Get your act together!! Not the first time you've failed to deliver good customer service.
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Review
#671745 Review #671745 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Cashier Review from Mountain View, California

I didn't notice the caulk I grabbed with other items was leaking out the top til I got to the cashier. I went to get another and had to stand in line again. It wasn't my fault the tube was leaking.
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1 comment
Anonymous
#1012991

And the other folks who were in line behind you should have waited for you to get back to the checkout, or better yet let you jump back into "your place" in line when you came back. So sorry you were inconvenienced. It may be easier for you to check your purchase before you get in line.

Review
#671417 Review #671417 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Damaged or defective

Lowes in Somerset, Kentucky - Ready for pickup? Drove 60 miles to be told it was a glitch in the system!

3.0
Details
I placed an internet order and 2 days later it said my order was ready for pickup at Somerset Ky. store. I drove nearly 60 miles to find out it was not there and was told it was a glitch in the website. I tried to call the 1-888 -445-6937 to file a complaint and was bombarded with advertisements from Florida vacations, gift cards you have to pay a fee to activate, and cruises! This is the crappiest service EVER! I intend to post this experience in every media source that will accept it. My business will be conducted at the smaller stores from here on out!
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1 comment
Anonymous
#1491004

I had the exact same experience only I am in Muncie indiana.I was referred to this number because i wanted to complain about the treatment I got from the people who work at Lowes. The guy on the 888-445-6937 cussed me out when I asked why would there be a shipping fee when a stamp is only .49 when he said I won a $100 gift card.

Review
#671190 Review #671190 is a subjective opinion of poster.
Product
Lowes Website
Cons
  • Costumer services
  • Being lied to
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

Lowes in Crestview, Florida - Schedule delivery failure

3.7
Details
Sales trans#6424253 07/20/15 The local Lowes schedule delivery of a Refrigerator to my home this PM. When it was not delivered I went to the store to find out why. I was told the delivery was not in the system, nor my purchase was not recorded. Somehow the system failed. She was unable to determine the reason. Since it was past time to make delivery she rescheduled for tomorrow, 7/23/15. Having removed all contents of my frig I am going to have spoilage. This is my first bad experience with your stores, but it is enough. Some one dropped he ball. Bill Juett, Crestview, FL.
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Review
#670373 Review #670373 is a subjective opinion of poster.
Cons
  • Purchase not delivered
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Oxford, Alabama - Stove not working

got my granddaughter a floor model elect stove that had been returned to be repaired in the stove. the stove bought 4/8/15 but not installed till last week as the kitchen was being reworked. the stove does not work. the store is not working with me. they can't pull the sale up. i have a copy of the check where i payed for the stove.all i want is a stove that works or my money back. today is the 20th. i will mail a letter to you and the BBB on the 24th. your move! email me at < ezraspaw@outlook.com > or call at 256 589 0756
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Review
#669224 Review #669224 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Product
Cons
  • Product
  • Service
Reason of review
Damaged or defective
Loss
$550
Preferred solution
Let the company propose a solution