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Lowes - Staff Review from Brantford, Ontario

5.0
Details
Lowes, Brantford has the WORST customer service!!!! After waiting at Customer service for an hour, I was informed that my item wasn't assembled. I travelled from Brampton (1 hour) and borrowed a truck for this item, received confirmation from Lowes that it was ready and it wasn't. It took them an hour to tell me that and then they were annoyed that I was annoyed. They ignored me and serviced another customer! OUTRAGEOUS! Its always a minimum 45minute wait when picking something up at this location. Ainsley has NO business working at a customer service desk ANYWHERE! She has a horrible juvenile attitude with no clue about customer service! She was rude and disrespectful and made the situation WORSE!
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Review
#657453 Review #657453 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Here is my review of Lowe's, Tarentum, PA. If I could click on ZERO stars, I would. I have never been treated so poorly by a company and its contractors ever before and I have been dealing with companies and contractors for over 40 years! I had ordered a vinyl fence to...
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Review
#657250 Review #657250 is a subjective opinion of poster.
Pros
  • Gatehouse vinyl fence products
Cons
  • Unprofessional managers and contracors
Reason of review
Many of the listed other options
Loss
$12000
Tags
  • Rude Lowe s Managers
  • Insurance Issues
  • Incompleted Contract
  • Safety Codes Not Followed
  • Excuses And Lies
  • Unprofessional Work And Behavior

Lowes - Staff Review from Tempe, Arizona

1.0
Details
Went to Lowes to buy splitter and barrels, then adked if they had separators for area between carpet and glooring, one guy adked a girl named Vicki and she said she was unable to asdist him because she was helping someone else. So we walked around the store and ran into a few customers looking for help. We went to check out and when asked if we found everything we needed i replied No, that thete is no k e around yo assist you at all. The cashierbthen replies, we are doing inventory right now, so I say to her, just because you are doing inventory dies not mean you cannot have associates on the floor to assist people, unlike you and the other cashier who were just standing around talking. She just smiled and said nothing more. ReLly inventory at 11:00 in the morning? What the whole staff was foing inventory? Worst customer service ever, will drive a few extra miles to Ace Hardware next time.
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Review
#656719 Review #656719 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Newark, New Jersey - HORRIBLE CUSTOMER SERVICE/DELIVERY

1.9
Details
I have never in my life had a worse horrific experience with customer service/delivery service! The workers are an incompetent, rude bunch who are busy doing everything BUT their jobs. Every call I made to customer service, especially the store located in Jersey City, was answered and handled unprofessionally. They are too busy chatting and laughing with their coworkers to answer a phone call properly. They place you on a hold for so long you are forced to hang up and call back (and it's not because they're busy). I kindly informed many of them that my business closes at exactly 6pm and they "promised" it would get to me by before then. The next day I called to reschedule because I never got my shipment and I was told they don't know where their trucks are but they did come at 7pm. Then when I asked what time approximately would they arrive today, once again I was told they don't know where the trucks are. Do they know anything???? I have ordered $10,000+ worth of items from Lowe's. Never. again.
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Review
#655960 Review #655960 is a subjective opinion of poster.
Cons
  • Poor training
  • Employees attitude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes - Register Checkout Review from Schaumburg, Illinois

1.7
Details
Throughout home Reno, Lowe's has been my go to store. I served 8 years in the army reserve and have been granted a 10% discount on purchases for years because of it. Today when about to purchase a little over $400 in goods, the lady tells me she cannot accept my ID because it is expired. It's been expired for over 5 years and now all of a sudden it is not valid? I even had the ignorant cashier girl call a manager over, to which another ignorant cashier girl came. Apologized but could not accept my ID. I gave her the ultimatum: accept this as you always have, or lose thousands and my credit account. I left with a cut up Lowe's credit card (and made them wait as I called and cancelled the card in front of them). If this is the kind of service I have to work with, I'll gladly go to Menards full time. -and not to mention the countless times attempting to purchase appliances. I say attempt because there have been missed deliveries, missing parts, and nothing but excuses. Goodbye forever you overpriced ignorant box store.
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3 comments
Anonymous
#1003414

Lowes is kind enough to offer active duty discounts. They dont have to.

Most competitors dont.

If your ID expired, thats on you. Not them.

Especially with all the fraud now.

Credit isn't on them either. Thats run by a bank.

Anonymous
#1000214

So... the Lowe's in Schaumburg, IL closed years ago. I don't think Lowe's is the ignorant one here.

MrSharkNasty
#999463

Are you a troll? You seem like a troll.....

Why are you calling cashiers ignorant? All they were doing was their job.... And Mr Troll why cry about a 10% military discount at Lowes then say your going to go to Menards who doesn't offer any military discount at all expired or not expired....... The credit card part is even more idi0tic, You do know a bank owns that card not Lowes!!!!!

Everyone always assumes these retail stores own these credit cards and make money off of them........... IT'S A BANK OWNED CARD ALL THE INTEREST GOES TO THE BANK.

Lowes only gains one thing guaranteed business. They're trying to provide you with a means to pay for something you can't afford in the first place.

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Review
#655747 Review #655747 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

1.0
Details
Had to wait a week for delivery for an item they had on hand and then they messed up the delivery and tried to reschedule. They provide horrible customer service and there is always an issue with this company! So frusterating.
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Review
#655551 Review #655551 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Westbrook, Connecticut - Nightmare with installation of kitchen cabinets and counter top

I purchased kitchen cabinets from a vendor of lowes Masco LLC paid $4500 for it when the cabinets arrived the finesh was very bad quality of wood is horrible when I called lowes they told to deal with the vendor ,I called the vendor thei rep came and agreed about the finish and told me the best thing to do is replace the doors still waiting for it.second issue was counter top the company Krafmaid has some rude customer service people they messed up on my installation date I got a date of almost a month after my cabinets were installed that pushes my backsplash installation and the painting I spoke to the Director of complaints at lowes mr Raymond he basically told me to keep the date or lose the appointment .
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Review
#655408 Review #655408 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$6200
Preferred solution
Let the company propose a solution

Lowes in Brooklyn, New York - Extremely poor delivery service

I ordered patio doors online and was told to call for delivery set up. Tried to call delivery dept at the Hamilton Ave, Brooklyn NY store. No answer....then eventually was hung up on. Called the central customer service number to complain, they couldn't get through either. The woman had to take my number and say she will set it up and call me back with a time. She eventually did for next day delivery 6:30-8:30 pm window. However the doors never came. I had my contractor and his guys waiting for the delivery. I called and complained and the supervisor on duty was rude. He said "did I want him to tell me the truth or tell me what I want to hear". He wanted to tell me that there's no way that I would get it delivered the next day. I asked if he could leave a note for the morning manager and he was clearly not interested. No "I will try to see what we can do" nor "call in the morning and speak to .." He was horrible. I ended up scheduling for first delivery Monday morning. I still don't have it and it's Tuesday...haven't received a phone call about not delivering yesterday.
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Review
#654714 Review #654714 is a subjective opinion of poster.
Cons
  • Rude night manager
  • Gave us the run around
  • Service
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction
Tags
  • 300 Credit

Lowes in Springdale, Arkansas - Communication Issues

Ive dealt with Lowes on several occasions & have learned to call back and be persistent if you want action. I remember our first encounter was for a fence quote. Lowes was very on top of saying I'd hear back from the guy who installs fences for them. They don't do the dirty work. I wasn't told it was a independent fence guy, after repeatedly calling five weeks later the fence finally shows (only to quote us) & gives a ridiculous quote that didn't come close to matching Lowes. Needless to say we did it ourselves. I've always been a 3 strikes kind of person. They're on their last strike. I've learned not to approach a teenager, they're working for the pay check. They don't know the answers to much of anything. They'll be the ones who don't go out of their way to greet you. They're scared to death to learn or help. I've only got a few people I've managed to remember to ask because they've been there for awhile and should've learned their store by now. If you're a woman in the lumber dept, you'll be sure no man that works there will ask you if you need help. If you're giving your information to a employee like address, phone number, time & date. Be sure to know it doesn't get passed onto the right person. They should have accurate note paper and give the customer a copy so we know it's being handle & should we need anything, we have the stores number, extension & contact. Loads of communication issues that can be easily fixed if they had the right person to FIX IT. The irony!
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Review
#654631 Review #654631 is a subjective opinion of poster.
Reason of review
Poor customer service
Most of the cashiers don't know how to transact this account. Yesterday I was at the checkout while I walked the cashier through how to do it. it took about 20 minutes. Today was different and worse. The very pleasant young lady called someone. It wasn't working,...
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Review
#654567 Review #654567 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
It is not up to me to spend time training. $100 doesn't cover my time for training for them over 10 times.