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Lowes in La Habra, California - Horrendous customer service.

1.0
Details
Assistant store manager Jessica is the reason I don't like going to Lowes. She is a shining example of horrible customer service. Ironically, the people working for her were decent. Slow to help customers...but decent on the whole. Here's my latest Lowe's horror story: My wife and I had saved for years to build our dream kitchen. I ordered a $600 window at Lowe's, among a few other items, because they had a sale going. It arrived in 2 weeks as promised, and I called to schedule a pickup. When I arrived I waited 20 minutes for them to find my window (not terrible, but not the "immediate pickup" I was promised on the phone). Well come to find out the window was damaged. I pointed that out to Assistant Manager Jessica along with telling her that my install was planned for 2 days from now and her response was, "Well you shouldn't have scheduled an install so close to pickup of the window." Excuse me? Was I supposed to anticipate that Lowe's was going to screw up and damage my window or something? She offered to replace the window or give us 10% off. When I said I wasn't happy with the 10% off idea she told me, "I wasn't done talking yet" in the most condescending tone I have ever heard used toward an adult, and shook her head like she was talking to a 5 year old child. She pointed out that I already got 10% off the window when I purchased it. Of course I got 10% off when I purchased it! It was on sale! That's why I bought it at Lowe's in the first place! Believe me, if it were on sale anywhere else I would have gone there instead. I demanded a replacement window, which they agreed to. Then I continued to wait another 43 minutes for them to find the door I already scheduled a pickup for. They had this door in stock as a regular item and it took them 43 minutes to get it to the front of the store! When I told Assistant Manager Jessica that I was *** pissed" with their delays, poor customer service, damaged window, and her condescending attitude she told me that she didn't appreciate my language and walked away. I never raised my voice and used a single expletive to describe my current demeanor (seriously, check the tape) after taking delivery of a broken window, waiting over an hour for them to give me an in-stock door I already paid for, and tolerating her attitude and that's how she's going to end it? I thought I should have been thanked for keeping such calm attitude. Apparently not. Thanks Lowe's for delivering quality customer service once again.
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Review
#668270 Review #668270 is a subjective opinion of poster.
Service
Lowes Replacement
Cons
  • Customer service from assist manager
Reason of review
Poor customer service
Loss
$600
Preferred solution
Deliver product or service ordered

Lowes Vinyl Flooring Department Review

1.0
Details
I'm not just disappointed with lowes, I'm very frustrated ,first worst experience, waiting for 1 hour, for nothing, because just 1 person to serving people who want buy a vinyls and tiles,unbelievable, i don't go back,
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Review
#667976 Review #667976 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Elm City, North Carolina - Avoid them their service is TERRIBLE

When Lowes in Kill Devil Hills, NC first opened they were great but boy have times changed. I have been a loyal customer making many purchases each month but this broken washer (less than 60 days old) is the last straw. Cannot get service the thing just needs replaced, bad transmission and drum this is not a WARRANTY issue! Not to mention you want me to wait 2 WEEKS to get your drunk repair tech out to look at it to tell you want the MAYTAGS warranty rep has already told you. I will never do business here again 3 days of trying to get help is enough
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Review
#667967 Review #667967 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Lowes in Beaufort, North Carolina - Kobalt Lifetime hassle free warranty

Magnets fell out of my kobalt torpedo level while installing a tv wall mount. The employee in the tool department said it was no loner stocked but they could just swap it for another brand but the manager had to do it. Well I was told by the manager it was no loner carried and they could not find the item number in there system or on the tool so the manager went on ebay and found the level and made the statement he could always count on ebay and gave me 6.98 I am not sure if that was ebay price or the lowest price the level ever sold for but the cheapest level I could find in the store was 20. I was very nice to them I guess I should have dressed better... Lesson learned buy craftsmen or buy kobalt from ebay....
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1 comment
Anonymous
#1372370

After two years I tried to replace my not running Kobalt lawnmower that has 5 five years Not so Hassle free Warranty. Finally, after a while of them checking to see if they could swap it for another one and not finding my receipt and could not find it under my credit card transaction in their system (I had my Receipt and credit card) It took a while and I had other appointments so I had to leave and go back later they said they would swap it.

But after all the trouble and time it took or Hassle, I decided to just return as it says you can in the warranty. After a while of checking they told me I can’t return it on a weekend because they could not get authorization from? Kobalt lawnmower manufacturer I think.

Driving around today running errands with a lawn mower rolling around and hoping when I go to my next stop nobody takes it.

Just more Hassle.

Hemet CA. store.

Review
#667836 Review #667836 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes in Houston, Texas - Great hookup job on my oven

Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am extremely upset and amazed at the fact that someone could do this work and think it was acceptable....stop hiring non-licensed people to do your *** and this won't happen...if one of my employees did this I would can their ***...not only does lowes have horrible customer service in the store but it's even worse outside of it
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

Anonymous
#1015582

You say that you are an owner of an electric company, I notice that you did not say you were a contractor, so it does not mean that you are a licensed Master or journeyman electrician. If you did own your own contracting business, you would know all for the codes associated as you are liable for all that your Master does as he falls under your business umbrella.

So, you should have been paying attention and called the Master of the company providing service for your install. The employee that provided your service may not even be certified, you should know that. He only needs to work under the direction of a licensed Master as per code, who does not have to be at the work site. Though most jurisdictions require the worker to be at least journeyman qualified.

So, your failure is to not monitor the situation and allow him to leave without reviewing his work. I agree with the earlier comment below. As an owner, it would have been no cost for you to have even your master to come over and install it the correct way. This job is quite easy, a quick review of the codes and you could have installed it yourself.

Even with all of this said, Lowe's needs to be given reviews of the contractors that they hire. I do not work for Lowe's, but have used their contractors in the past.

They always are welcoming of contractor reviews and are willing to work with the customers, at least from what I found out. You should have contacted your local Lowe's first and tried to get the problem corrected.

Anonymous
#1008914

If you own an electrical company like you say you do, why would you or one of your employees wired the outlet for the range? Seems odd that you would hire Lowes to do it.

Anonymous
#1168545
@Anonymous

Lol! I thought the same thing!

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Review
#667762 Review #667762 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
All of the above

Lowes in Stafford, Virginia - I am Frederick Francis and My two year rpl pln was not honored

I have been doing business with your lawn and garden department for five to six years . I have purchased all my lawn and garden equipment from Lowe's during these years . Every year you service my Tory Bilt riding mowe my *** eater and push mowe all Tory Bilt .I been cutting the same yard with then those years Now I got a broken or bent crankshaft in the Tory Bilt push mowe Why have I not ran over something in my yard with the riding mowe . I take care of my equipment and lowe's make sure that I do . Where your service always make sure to let me know if I am doing something wrong . I have all my receipts and I would like my protection plan to be honored . Thank You Frederick Francis , 251 -725-0592 , 1111 heustis street , mobile, al.36605 ,Receipt sale3 s0212w2 1706487 , trans324938141, Extended protection plan reference# 0021276614167120243005 , 590301 2yr rpl pln ope $150-$199.99 , to cover the following items : 421854 TB110 140cc 21-in 3-in-1 push , store#0212 Mobile,Al. ,date 06/16/14 , salesman 1706487 , transaction #24766
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Review
#667238 Review #667238 is a subjective opinion of poster.
Reason of review
I would like my protection plan to be honored thank you very much
Loss
$189
Preferred solution
Deliver product or service ordered

Lowes - Washing Machine Hose Review from Harrisonburg, Virginia

We bought a washer and dryer at Lowes, we bought the new hoses to go with the washer, we were told that they would bring them when they delivered the washer, they forgot. After we called them they said it would be another week before they would come out again, the clothes are dirty, that would be two weeks after there so called next day delivery. I bought more hoses and installed the washer myself that's when i noticed a huge scratch on the side. There's more to the story, I don't think I will be doing any more business there again and would suggest the same , not happy.
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Review
#667056 Review #667056 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Hickory, North Carolina - Customer service is the pits!

Its not often that I need assistance, because I usually know where to find what I need, but sometimes I do need assistance when I kind find it. Every time I've needed assistance, I think may be it was just last time that I couldn't find anyone to help, or the assistant wasn't knowledgeable (one time I wasted an hour with an assistant about a custom vanity till he finally told me he was new and unable to assist me, he couldn't have started off with that and got someone else!), but after repeatedly getting poor service time after time and wasting my time at this store, I need to stop making excuses for them and take my business to the orange box a mile away.
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2 comments
Anonymous
#1012999

If you look at "the orange box" reviews on this site you will see other people who have complaints about them and go to Lowe's instead. Every business will have some off days.

Anonymous
#1008097

Why keep going back? Why not just go to "the Orange Box" a ile away? Geez, do you need someone to hold your hand?

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Review
#666696 Review #666696 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Range Review from Philadelphia, Pennsylvania

I paid for a range with my debit card.Then received a call the following morning saying the range I paid for was not available. They were supposed to immediately issue a refund. Because my oven wasn't working, I spent my lunch at a different Lowe's looking for an different range. They had the exact same range, and said it was available. But they'd have to charge me again...and their price was higher. They were supposed to call me to schedule delivery by the following Thursday. That didn't happen. That Saturday night I received a call from a computer telling me it would be there the next morning. I called back to try to reschedule, since I had not agreed to that and received an automated response that I was not calling during normal business hours. I made multiple attempts but could not get a person to reschedule. I then cut short my vacation to get home and prepare for this delivery. When they came, they informed me they couldn't do my installation because I don't have a shut off valve. I was not informed I needed this. They left with my range, and I heard nothing from the store. A few days later when I still hadn't been contacted I called their customer service. I was PROMISED a call back from management within 24 hours. But they never called me. I called them back again, and was informed that my refund for the first range was processed after I filed a complaint. However, I still do not have my money back! And the manager at the second site was very dismissive of my issues. They had already scheduled to return my item which had been paid for (and without contacting me) to their warehouse! He acted as though he was doing me a favor by pushing the date back. Had no idea why his store charged more for the same item, bit did offer to adjust if I go there with an invoice? When I said good bye to that manager, the customer service rep hung up...without discussing with me whether or not I was satisfied with this outcome. Their costumer service is terrible, and honestly I will never shop there again.
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Review
#666030 Review #666030 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes Carpet Cleaner Rental Review from Freeport, Texas

Rented a carpet cleaner. Was told to make sure it was clean to get deposit back. My wife cleaned that *** thing better then it cleaned the carpet, or the condition we got it in. They actually ran their fingers in the wheel well and then withheld over $48.00 of the deposit. I feel they do this a lot more than customers know about. Next time we will rent from a grocery store. Lowes steals the deposit by deceit.
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Review
#665972 Review #665972 is a subjective opinion of poster.
Reason of review
Problems with payment