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1 comment
1.0
Details
I purchased A Kohler high end shower door. For one year have been trying to get issues resolved with several people with no result they do not back up there warrantees and they do not follow through ignore you and think the problem will go away
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Anonymous
#926664

Your post is very incomplete. You neglect to say what the problem is that may or may not be covered by the warranty. You also neglect to say who you contacted about the proble...

Author
Location
Minneapolis, Minnesota
Reason of review
Warranty issue
Review #579056 is a subjective opinion of poster.
0 comments

Don't Buy a Lowes Gift Card

My Canadian general contractor company purchased several $500 Lowes gift cards at Christmas time to pass out to some of our subcontractors and employees as a way of saying "Thanks for another great year". To our surprise we found out that the gift cards are not usable for any online purchases. The Canadian website says Lowes has "Over 100,000 products" but approximately 33% are only available in store. This means the cards are no good for approx 66% of the items. When I went in to speak to a manager I asked if she could order in "online only" items from the website and have them delivered to our local store so that the cards could be used. She said that could not be done and agreed that I would have been better giving cash instead of Lowes gift cards …. NEVER AGAIN.
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Author
Location
Cambridge, Ontario
Reason of review
Not as described/ advertised
Review #578951 is a subjective opinion of poster.
0 comments

Keychain Review

1.0
Details
Went to the Hialeah location and Ailen M. was unable to scan a keychain holder for me... It took 15 minutes for something they didn't have a price for. Ridiculous wait time and attitude !!
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Author
Location
Hialeah, Florida
Reason of review
Poor customer service
Review #578319 is a subjective opinion of poster.
4 comments
Went to Lowes on 12/30/14 went to buy a laundry washer. Was told they had one in stock. But they were unable to find it. Was then told two other Lowes had them in stock but they couldn't find them either. Finally had to order it and wait three days for it to arrive. ...
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Anonymous
#951417

They told you it would arrive on the 2nd meaning it would arrive at Lowes on that day, They then have to call you and sch a delivery date. If the product don't arrive it's not...

Author
Location
Clifton Park, New York
Cons
  • Employees attitude
Reason of review
Poor customer service
Loss
$274
Preferred solution
Deliver product or service ordered
Review #577279 is a subjective opinion of poster.
1 comment
They have so many employees but none of them want to help. They stand around and talk to each other and point you in the direction of what you're looking for. I waited 10 minutes for a guy to help me only to tell me what I needed has to be special ordered. I told him...
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Anonymous
#923890

Your complaint is poor. You say all they do is point but you left to go to Home Depot because someone listened to what you needed and were told it would have to be special ord...

Author
Location
Houston, Texas
Reason of review
Poor customer service
Review #576944 is a subjective opinion of poster.
4 comments
1.0
Details
I ordered two of the same item at the same time on the same order. I was suppose to receive delivery of two on the same day (12/29) I received tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm. 11 pm and the next moring...
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Anonymous
#923893

Why are you complaining about Lowes? The problem seems to be with UPS. Why aren'y you complaining about them? Lowes shipped the product and is helping track the package, what ...

Author
Location
City Of Industry, California
Cons
  • Attitude or customer service
  • Lack of response
  • Service
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund
Review #576828 is a subjective opinion of poster.
0 comments

Lowes - Website Review from New York, New York

3.3
Details
Lowes in East Amherst,NY made me feel like a second class citizen when purchasing a clearanced priced washer from them. They didn't like that their website gave me free shipping and so the store it was coming from wanted to add 30 bucks to my order. I said NO! This is not an auction! Then they brought me the wrong hose and kept bringing up the discounted price of the machine which, mind you, had nothing to do with the drain hose it is supposed to come with. It's NOT an extra purchase as is the hot/cold water hose. They need to stop talking about their price and just bring me a working machine!!! I didn't think I was shopping at the salvation army lmao.
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Author
Location
New York, New York
Reason of review
Pricing issue
Review #576700 is a subjective opinion of poster.
3 comments
1.0
Details
Everytime I order something for pick up at Lowe's, I have to wait about 20 mins or more for the items once I get to the store. Don't understand why they have that option for and why send me an email saying it's ready when it's not.
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Anonymous
#951491

WOW, you people go to a movie and wait in line for a ticket or go to Disneyworld and wait three hours in a line for a ride or attraction, but you gripe that you have to wait 2...

Author
Location
Quincy, Massachusetts
Reason of review
Order processing issue
Review #576484 is a subjective opinion of poster.
0 comments
Please be aware to not use Lowes for Deck install. I started the process in October and as we go into January no deck. Lowes has lied over and over again and does not care that the work is not done despite the fact the have our money and charged us three months of...
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Author
Location
Salem, Virginia
Cons
  • Deck install
Reason of review
Poor customer service
Loss
$16000
Preferred solution
Price reduction
Review #576166 is a subjective opinion of poster.
0 comments
2.3
Details
Bought a pair of 9" yellow/black SouthWire crimpers that are in their electrical aisle. The section where they used to carry Greenlee, Klein, and Ideal. Now all they carry is made in China ***. My crimpers broke at the jaw when I was making a crimp. I found out that...
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Author
Location
Garland, Texas
Reason of review
Bad quality
Review #575532 is a subjective opinion of poster.