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Lowes in Clay, New York - Condescending know it all male clerk

4.5
Details
i was looking to replace my kitchen ceiling fan. It needed to be 44 inches. The clerk, mid 50's kakai shorts and the ever present red vest was sent to answer my questions. The third time he looked down on me and corrected me with "54 inch" and I informed him I heard him the first two times and thought he might have listened to me that I needed 44 inch fan point to point. He then laughed and said I had it all wrong, as I was explaining to him I measured and looked at the stock on line. He asked if I really knew how to use a computer. At that point I informed him I was not interested in his attitude and that I would be shopping at Home Depot ( where I got GREAT informative help). He then said asked of he had offended me and if so he hadn't realized it. I found that hard to believe and left. On my way out I asked to talk to the store manager and was told he was unavailable but would call me.....still waiting. I left wondering if I was back in the sixties
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Review
#641962 Review #641962 is a subjective opinion of poster.
Cons
  • Sexist way i was treated
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
We purchased a over range microwave from Lowes along with a extended warranty. Withing 2 months it failed. Contacted lowes. Made arrangements for a service technician to arrive following day. Never showed never called. Called lowes they contacted a different service...
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Review
#641630 Review #641630 is a subjective opinion of poster.
Cons
  • Lousy service after the sale
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Loews customer service

Lowes in Durham, North Carolina - Don't order online

1.0
Details
I ordered 30 bags of mulch online. Then received an email saying my order was ready for pick-up. When I got to the store I was told that they had sold out of the mulch days before. Aren't they suppose to get your order together before sending you an email saying it's ready for pick-up? The manager didn't even seem to care that I had driven 30 miles just to find out my order wasn't there. I asked why would it let me order online if they didn't have anymore and the cashier tried to tell me that it will let you order them and put it on back order. I replied by telling her that the local Lowes would not let me order because they didn't have them so that was not true. I will not be shopping at Lowes anymore. From now on I will be shopping at Home Depot. Lowes in Durham NC @ William Penn Plaza
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Review
#641628 Review #641628 is a subjective opinion of poster.
Cons
  • Poor training
  • Manager attitude
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • online order complaint

Lowes - Manager Review from San Francisco, California

3.6
Details
Was at store in florida on panama city beach Had worse exsperience was in plumbing department had store employee helping find parts need fix my tub When guy helping me had manger walk up start yelling At him for being in wrong side store. When manger notice me. He just walk of. . So aš was leaving see that same manager think name dewane or wayne can't remember . But told him how was unprefesional what happens . He just seem he did not care what i was saying. I will not shop there again. Homedepo be my new store shop
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1 comment
Anonymous
#988554

Store going done hill fast

Review
#641288 Review #641288 is a subjective opinion of poster.
Reason of review
Poor customer service

Power Tools Department Review

Call lowes of new. Castle pa. At 10 to 9 pm and they wont be bothered in the power tool dept i guess lowes stops paying there employes at quarter of tryed 3 times
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Review
#640472 Review #640472 is a subjective opinion of poster.
Reason of review
Poor customer service

Refrigerator Review

Purchased a $2400 refirgerator after 3 months it started making noises. After 5th service person to my hoyse my refrigerator is still broken. The worse customer service on the planet.
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Review
#639488 Review #639488 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in New Castle, Pennsylvania - Kerosene heater

My son bought a kerosene heater from lowes wick broke got another one same thing wick broke had a receipt they told him it was already returned had the receipt which said sale and cash and had the heater they wouldn't give him back his money called customer service they had manager call rude and *** in new castle pa store Shawn and Ryan from new castle pa store *** if you have a valid receipt how could they say it was returned idiots I hate the new castle pa store they need to revamp their managers customer service they are not
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Review
#639212 Review #639212 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund

Lowes - Troy Bilt Pressure Washer Review from Hilton Head Island, South Carolina

1.0
Details
Bought a Troy Bilt powerwasher 190cc 8.50 at Lowes. Used once. Second time didn't work. Lowes says it happens "all the time" because customers don't maintain. This is my second use. No warranty. WARNING! DO NOT BUY THIS MACHINE FROM LOWES. THEY DONT STAND BEHIND IT AND BRIGGS AND STRATTON SAYS IT IS YOURFAULT. THEY BLAME THE ETHANOL IN FUEL! Duh! Try to find fuel without ethanol! LOWES JUSTS SELLS JUNK FROM OTHERS AND DOESNT HAVE A CLUE WHAT THEY ARE SELLING. BUY QUALITY FROM STIHL AND OTHERS WITH AUTHORIZED DEALERS
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Review
#638922 Review #638922 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes - Gift Card Review from Neptune Township, New Jersey

1.7
Details
I'm not happy with Lowes bought 3 major appliances from them and the newest one only over a year by 3 weeks is giving problems. They sent someone out 2 days later and after he left it did it again. Please don't insult me with a $50 gift card cause doing laundry for 4 boys who play soccer leaves me an unsatisfied costumer ... And I have your extended warranty and instead all I bought was your HR departments list of things "the corporate spew " just look how much money ive spent in the past couple months and can continue to spend at your stores and I'll even throwback You $50 gift card to take your *** back and give me a new one I'm not my anscestors so beating clothes on rocks down the stream is not a rational thought soccer tournament this weekend washing machine by Friday so I'm set and I even buy a new dryer as good faith and I'm doing you a favor ! And you come out in the profit and well I get my laundry done and left happy! This isn't about money our free stuff it's my families happiness and peace of mind
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1 comment
Anonymous
#988916

literally the longest sentence in the world...

Review
#638570 Review #638570 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Arlington, Texas - Very rude, poor attitude, no responsibility

I purchased washer and dryer in store. The sale person said it would come on Wednesday. Then Wedesday came with no one imforming me that they won't be showing up. I made a phone call, and was told Thursday, so I took the day off. I've been waiting all day on Thursday, no one called, no one came. I called them, they said let them check then call me back. Well, that was a lie! My wife was upset and called them again. She was transferred through four people, all of them were very rude, no one said sorry. They acted like they had no idea. Finally my wife was connected to the store manager who was the worst. He raised his voice and spoked like he did her a favor, he rescheduled again on Friday but didnt know what time ! On Friday, they delivered the washer and dryer. But the washer came in in horribe conditions. No plastic covering the buttons, dusty and glass lid was scratched, stained on the button that couldnt be wiped off, its like a refurbished or displayed one. This is how you treat customers that spends over one grand on appliances? And on top of things disrespected customer.
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Review
#638445 Review #638445 is a subjective opinion of poster.
Cons
  • Weak product knowledge
  • Poor customer service
  • Rude executive associate
Reason of review
Order processing issue