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Lowes review in Fort Worth, Texas: A little dishonest?

Has this happened to you? I bought a basket full of items and upon checking my receipt at home, found a charge for a large quantity of items I did not get. The error was at the top of the ticket, so I didn't notice it when I used my credit card. I caught the mistake at home. I am a senior citizen, if that has anything to do with it and the checker didn't think I would notice? It also happened at another major building supply store, so be warned, double check the ticket before leaving the store. On Guard
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1 comment
Anonymous
#1002192

Quit playing the age card, that takes credibility from your actual complaint. IF you pay attention as you are being checked out you will know what is going on.

Review
#659226 Review #659226 is a subjective opinion of poster.
Pros
  • Store is clean
Cons
  • Rip off
Reason of review
being charged for something I did not purchase.
Loss
$20
Preferred solution
7/1: I am stopping at the store to point out to Customer Service what happend and hopefully get a refund on the portion I did not buy. Outcome undecided at this time.

Other Product Review

1.0
Details
I have been a loyal Costumer of Lowe's for years. It has been the first place I have shopped whenever I needed ANYTHING for me home. Am having so much trouble with my most resent order . I will NEVER set foot in a Lowe's again. They have lost me as a customer.
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Review
#658530 Review #658530 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Staff Review from Los Angeles, California

1.0
Details
Rudest people I've ever encountered, didn't take the time to help and were clueless to simple questions.
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1 comment
Anonymous
#1002839

i bought a bosch drilldriver and added the one year protection plan. bosch has a 3 year already and thought it would kick in after that.but it does not.

lowe's is ripping people off with these plans. i have talked to the bosch's people and in fact the tool was covered for 3 years and that lowe's 1 year should have made it 4.lowe's is making a killing off of these plans

Review
#658322 Review #658322 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in New Kensington, Pennsylvania: Worst customer service, worst online store, worst in store service and clueless employees.

Couldn't agree more. Incompetent and poor service. Home Depot for us going forward. We went to the store to get a washer. They were unable to order the one we wanted FROM THE STORE COMPUTER! Told us to go home and order online which was a HUGE hassle and an hour on the phone. Then on delivery day which took forever and a day, they called to tell us the washer was damaged and did we still want it? DUH!!!! They told us they would call in a couple of days. This was Saturday. On Monday after several calls and no answers, we cancelled the order. Now we will have to fight for our money back. NEVER will purchase ANYTHING from Lowes again.
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1 comment
Anonymous
#1001689

We are going through terrible service as well. There goal, get your money and NO service.

WE have called Lowes cares (right), we have gotten nowhere. Managers don't care. LG drying of 7 months stopped working. Service techs been here twice.

Still not fixed. So on 3 weeks without dryer.

It will be 4-5 weeks. POOR service

Review
#658072 Review #658072 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes review in Beckley, West Virginia: I feel this is the biggest rip-off that has come down the pike!

We purchased several containers of the product, first in the 5 gallon size and when we went back a couple .of weeks later to purchase some more, we were told that it was no longer available in the 5 gallon size. We bought the 2.67 gal. size (79703) to finish the job. It is the biggest rip-off I have ever seen in my life and although I cannot find my receipts, I still want compensation for the (3) 5 gallon cans we bought plus the 2.67 gal. can. I never dreamed we would need to keep receipts. I intend to spread the news about this lousy product and join in the lawsuit you have pending. I have piles of it rhat peeled off.
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Review
#658022 Review #658022 is a subjective opinion of poster.
Pros
  • Products and their cashiers
  • Remodel
  • Staff primary reason i go there
Cons
  • Unwillingness to offer assistance
  • Indifference to complaint
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Lowes will not honor or replace a defective dishwasher with warranty

2.3
Details
Bought a dishwasher from Lowes in Mooresville Indiana with warranty. they will not answer questions, send a repair person in a timely manner, talk politely, or do anything to help a 59 year old professional. I have talked to all and they just make excuses while being evasive and rude. I have spent close to 10000 dollars with these people who think people like me owe them a living. They keep asking for irrelevant info to stall. They ask over and over again for our information that they have and we have supplied numerous times. I spent 125 dollars each time their defective equipment has been installed. Their equipment is defective and the factory confirmed it and yet they let this go on. We have spoken politely to the mgr. asst. mgr. the head of appliance dept. a spokesperson etc.
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2 comments
Anonymous
#1001691

Your not alone. New dryer broken.

After 3 weeks and 2 visits from their incompetant repair company, need to order another part. So it will be 4-5 weeks without dryer. No biggie to them. They just say nothing meaningful on the phone.Once they hang up, you are no longer remembered.

That is customer service today.

Hey, Home Depot!! If you want to take over Lowes, offer REAL customer service.

Anonymous
#1000941

You don't say if this is the one year manufacturer warranty or service plan (kicks in after the 1st year). If you are talking about the manufacturer warranty the manufacturer is responsible for REPAIRS under the warranty.

The warranty calls for repair, not replacement. If the manufacturer isn't getting the repairs done you should be complaining about them, not Lowes.

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Review
#657528 Review #657528 is a subjective opinion of poster.
Cons
  • Not being honorable in business and promises
Reason of review
wont let people who work for Lowes in Mooresville IN make me upset
Tags
  • Customer Service Lowes Appliance

Lowes - Staff Review from Brantford, Ontario

5.0
Details
Lowes, Brantford has the WORST customer service!!!! After waiting at Customer service for an hour, I was informed that my item wasn't assembled. I travelled from Brampton (1 hour) and borrowed a truck for this item, received confirmation from Lowes that it was ready and it wasn't. It took them an hour to tell me that and then they were annoyed that I was annoyed. They ignored me and serviced another customer! OUTRAGEOUS! Its always a minimum 45minute wait when picking something up at this location. Ainsley has NO business working at a customer service desk ANYWHERE! She has a horrible juvenile attitude with no clue about customer service! She was rude and disrespectful and made the situation WORSE!
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Review
#657453 Review #657453 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review: Incompetence from Lowe's Fence Purchase and Installation

2.0
Details
Here is my review of Lowe's, Tarentum, PA. If I could click on ZERO stars, I would. I have never been treated so poorly by a company and its contractors ever before and I have been dealing with companies and contractors for over 40 years! I had ordered a vinyl fence to be installed on April 17, 2015 and it was to be installed in 3 days the following week. Here it is June 26, 2015 and the fence is still not completed yet. The Lowe's store manager, Scott is now saying that they are not going to return and repair and complete the fence! This has caused me tremendous stress and frustration! Family holiday celebrations had to be canceled and my family is furious with me over it because it was my to have the Memorial Day, July 4th and Labor Day pool/picnic celebrations. The contractors messed what little bit the did install and it has to be taken back out and redone. This is a pool surround fence and after the previous wooden fence was taken down April 23, 2015, I have been very concerned for months about the exposed pool which legally requires a fence around it and Lowe's constantly making up excuses for not getting the fence installed properly. The stress is overwhelming! I couldn't even get the cover taken off my pool it yet, the contractors put *** in the cover and it has to be sent back to the manufacturer for repairs, but Neither Lowe's managers Scott and Scherry nor the contractors Blades N' Spades, Jim Barkley, won't provide an insurance policy number and they are required to have insurance to work for Lowe's but the phone number that Lowe's manager gave me does not return my calls (I feel that the contractor didn't have insurance because of this). My little dogs still can't even go out in their own yard with the fence not done properly to contain them in the yard. The Lowe's installation manager, Scherry and the both contractors ,Jim Barkley and Tom Linderman, were incredibly rude. Materials had to be delivered over and over because of contractor incompetence. I could go on and on about the horrendous problems with Lowe's and it's contractors, but it would be an entire book if I did. Bottom line is: DON"T TRUST LOWES AND ITS MANAGERS BECAUSE THEY HAVE NO REGARD FOR CUSTOMERS AND CUSTOMER SATISFACTION!!!!!!
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Review
#657250 Review #657250 is a subjective opinion of poster.
Pros
  • Gatehouse vinyl fence products
Cons
  • Unprofessional managers and contracors
Reason of review
Many of the listed other options
Loss
$12000
Tags
  • Rude Lowe s Managers
  • Insurance Issues
  • Incompleted Contract
  • Safety Codes Not Followed
  • Excuses And Lies
  • Unprofessional Work And Behavior

Lowes - Staff Review from Tempe, Arizona

1.0
Details
Went to Lowes to buy splitter and barrels, then adked if they had separators for area between carpet and glooring, one guy adked a girl named Vicki and she said she was unable to asdist him because she was helping someone else. So we walked around the store and ran into a few customers looking for help. We went to check out and when asked if we found everything we needed i replied No, that thete is no k e around yo assist you at all. The cashierbthen replies, we are doing inventory right now, so I say to her, just because you are doing inventory dies not mean you cannot have associates on the floor to assist people, unlike you and the other cashier who were just standing around talking. She just smiled and said nothing more. ReLly inventory at 11:00 in the morning? What the whole staff was foing inventory? Worst customer service ever, will drive a few extra miles to Ace Hardware next time.
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Review
#656719 Review #656719 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review in Newark, New Jersey: HORRIBLE CUSTOMER SERVICE/DELIVERY

1.9
Details
I have never in my life had a worse horrific experience with customer service/delivery service! The workers are an incompetent, rude bunch who are busy doing everything BUT their jobs. Every call I made to customer service, especially the store located in Jersey City, was answered and handled unprofessionally. They are too busy chatting and laughing with their coworkers to answer a phone call properly. They place you on a hold for so long you are forced to hang up and call back (and it's not because they're busy). I kindly informed many of them that my business closes at exactly 6pm and they "promised" it would get to me by before then. The next day I called to reschedule because I never got my shipment and I was told they don't know where their trucks are but they did come at 7pm. Then when I asked what time approximately would they arrive today, once again I was told they don't know where the trucks are. Do they know anything???? I have ordered $10,000+ worth of items from Lowe's. Never. again.
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Review
#655960 Review #655960 is a subjective opinion of poster.
Cons
  • Poor training
  • Employees attitude
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered