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Lowes in Chestermere, Alberta - About workers who don't know thier job!

1.0
Details
Looking for a plant that was in your flyer on Saturday. Couldn't find it. Asked if anyone worked in the Garden Dept....finally a young girl came and yawned and told me she couldn't help as she didn't have a flyer! I went into the store and a supervisor came. Meanwhile this same girl who couldn't help me sneezed and the supervisor "Blessed you Sue"! He couldn't help me either! Had his phone and have no idea what he was doing on it.. I Found the Plant my self as 2 employees didn't have a clue what they were looking for. I Showed them where they were! Got to the cashier and she knew I was upset... and proceeded to ask me if I was having a bad day! Store3059 Teminal 14 05/09/15 13:23:13. To buy 2 plants took me 3/4 of an hour because your staff does not know their job. Excuse from the Supervisor was " Just started this dept and new people!!! I was so angry that I didn't get his name as I thought ..... you got supervisor...don't know how! I don't think I will ever go back and shop at Lowe's as your people don't care about customers. I tried to enter your survey but you want information and I typed it in and wouldn't except my so I came to this part of your complaint on line.
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3 comments
Pleo
#982596

>"I was so angry..."

Dang, this kind of thing makes you angry? Dealing with under-trained staff at a big-box, home-improvement store?

Next time, if you can't take the appropriate time to look for the sales stock yourself without asking multiple employees about it first, turn around and walk out the door. Save your sanity. Stop taking your temper tantrums out on other people.

The staff at this particular Lowe's may be under-trained but they'll get better at their jobs as they continue learning.

You, on the other hand, will continue reacting like a child when you don't get your own way. You should be ashamed of yourself.

Anonymous
#982695
@Pleo

are you serious? I have gone to many lowes stores and have dealt with alot of employees who dont have knowledge or seem to busy playing around, chewing gum like a cow or they are just dumb.

Sorry but if I did this at my job I would be fired. Maybe they need to hire people who care about their jobs because of employees like this I will not shop at Lowes anymore. I guess I will be shoping at Home Depot.

I think maybe you have never had issues at these stores. So maybe you shouldnt knock someone down who has had issues!

Pleo
#983018
@Anonymous

>"Maybe they need to hire people who care about their jobs"

.

Are YOU serious? These are entry-level positions routinely offered to people with absolutely no experience in the industry, and they are offered minimum wage for it.

You expect caring? Go to your local plant nursery where you'll be greeted with a more knowledgeable and helpful staff. Thing is, though, you'll pay more. That's the trade-off.

I'm not saying it's right, I'm saying what is. We've allowed Big Business to take over and crummy service and indifference is our reward.

And yes, I have received bad service in the past. Know what I do?

I let my pocketbook do the talking and I leave without spending a dime.

I certainly don't react in a way that causes the cashiers to ask if I'm having a bad day. Sheesh.

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Review
#633824 Review #633824 is a subjective opinion of poster.
Cons
  • Employees attitude
  • Lack of training employees
Reason of review
Poor customer service
Loss
$27

Drop 3k in 15min. then lowes forgets u as ur walking out.

We Bought a washer and dryer at lowes in rockford Illinois.No problem buying it for three thousand dollars in 15 min.After 9 Rockford store calls asking for a manager in 3 weeks still have no washer and not ever been able to talk to a manager.3 grand in less than 15min. and they basically say f u.We used to shop there and drop 10k annually a year easy.You could not drag me in there just out of principle now.just got dropped off and now doesn't work.Called store and got assistant manager and he said he couldn't help.
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1 comment
Anonymous
#982420

It's good that you won't be shopping there any more. What kind of washer/dryer costs $3K? You need to learn how to shop.

Review
#633815 Review #633815 is a subjective opinion of poster.
Cons
  • Unwilling to help
Reason of review
Problem with delivery

Lowes - Kerosene heater

My son bought this kerosene heater from lowes he returned it because wick broke off the store he returned it to new castle pa didn't have anymore so they sent him to lowes board and Ohio store he got another one same problem took it to new castle pa store with receipt they said it was already returned what dumb *** so *** and rude called complaint dept told my son he can get his money back nope wouldn't give him back his money complaint dept again said the store would give him back money again they wouldn't now gas isn't cheap to keep running to this *** rude service desk now waiting for store manager to call I a so pissed this new castle pa lowes need to revamp managers and service desk people replace them with people who take care of customers and maybe lowes would have a better reputation that goes for all Lowe stores
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Review
#633566 Review #633566 is a subjective opinion of poster.
Reason of review
Bad quality

Barbecue Grill Review

2.7
Details
Have a bad experience at Lowe's with management in pico Rivera ca was waiting for a confirmation to pick up a barbecue grill for 35 minutes got a confirmation to pick up the girl the next day so when I go pay management tells me that no and changes the time on me was a great place to shop but not anymore
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Review
#633508 Review #633508 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
I purchased a Whirlpool water heater in 2013 when I bought my house to avoid having issues since my wife and I are foster parents. So I buy one of the most expensive water heaters with a 12 year warrantee believing that this would be a quaility item and that LOWES...
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Review
#633475 Review #633475 is a subjective opinion of poster.
Cons
  • Did not stand behind product
  • Service
Reason of review
Damaged or defective
Loss
$680
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Whirlpool at Lowes

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
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Review
#632664 Review #632664 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered

Lowes in Manteca, California - Customer Service Great !!

5.0
Details
Lowes,Just want you to know what great service I received at the Modesto store, on Pelendale Rd. I want to thank Lydia,Returns Dept. Jennifer, Customer Service, Tan and Cesar in the Paint Department..Lowes you were well represented by these 4 people, my service was PRICELESS" You just get good customer service anymore, I want you to know ,you need to give them credit for such great service , they saved my project and therefore, making me a very happy customer the day Whatever ,you do for Kudos, they all deserve it ! From a very satisfied Customer, Pastor Terrie Johnson
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Review
#632591 Review #632591 is a subjective opinion of poster.
Pros
  • Product
  • Customer service from lydia
  • Staff primary reason i go there
Cons
  • In paint department very rude
  • Employees attitude
  • Mike
Reason of review
Fair pricing

Lowes in Wood Village, Oregon - Unacceptable customer service

Went into Lowes Wood Village Oregon to get an advertised garden item only to be told , Incorrectly , that it was in an expired ad, of which it wasn't because I just received it in the mail. On top of that, she wouldn't give ,e a rain check. This was very unacceptable service to a customer . First she was wrong about the date of the ad and second, should have issued a rain check as it is A regular stock item. Not too much more to say except poor customer service Unacceptable customer service Unacceptable customer service Unacceptable customer service
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1 comment
Anonymous
#1107814

Lowe's does not issue rain checks. Ever.

Review
#632074 Review #632074 is a subjective opinion of poster.
Cons
  • Customer service
  • Unwilling to help
  • Gave us the run around
Reason of review
Incorrect info on behalf of female employee at customer service
Loss
$15
Preferred solution
Issue rain check for item requested and mail it out saving me another lost trip for nothing

Staff Review

1.0
Details
Amy was helping me at the return desk. She did very poor job. She was helping me on May 6 2015 at around 5:30 p.m. This was at Lowe's on the corner of Sunrise Greenback. I don't want her to lose her job but please investigate her attitude. Maybe it was just out of her character to behave so unprofessionaly. Thank you, Igor.
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Review
#632048 Review #632048 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Bought $400 Olympic rescue it, 4-5days labored, following instructions, no rain. Peeling off within 9 months, now have to pay professional for redo, told by pro this produce does not adhere to the wood, very upset, I deserve a refund & compensation for redo. This...
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4 comments
Anonymous
#1175539

We just finished peeling ours off as much as we could from the deck. Comes off in HUGE chunks.

We did everything according to the directions and now what a mess.

Would also like a refund. Took pictures and planning at some time to post to warn others not to waste their money on this plroduct.

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Review
#631732 Review #631732 is a subjective opinion of poster.
Reason of review
Bad quality