Lowes Reviews and Complaints

I ordered a $2000 gas stove from Lowe's. When it arrived, they called to schedule installation. A day prior to the scheduled date, a driver called to deliver the stove which I stored in the garage. On the scheduled date, the installer arrived and told me that there was no conversion kit so he could not do the installation. I had the stove returned to the store and the driver who came to pick it up borrowed our dolly to move the stove because he did not have one. Unable to find the stove at any other store, I returned to Lowe's and found my stove on the showroom floor. I purchased it and was told the charge included delivery, installation, and haul off of my old stove, as well as a conversion kit. A date/time range was scheduled and, true to form, the drive shows up 8 hours before time. I again accepted the stove and called the store to confirm the installation time and was told that no installation was scheduled. I later discovered that there is no conversion kit, as promised. I've been told that I have to return to the store to sign a contract for installation before it can be scheduled. I'm between a rock and a hard place. This is the only model of stove that I want and the only supplier. I don't understand why they cannot clearly communicate that the delivery is separate from the installation and provide accurate times for both. I'll not purchase any other appliances from Lowe's.

With over 20 years experience, 2 college degrees and a spotless history, they picked another *** to work for $16/HOUR!!! IN THIS COMPANY, YOU HAVE TO BE BRAIN DEAD TO GET A JOB! IT IS QUITE INCREDIBLE, FOR SUCH A LARGE COMPANY TO PICK THE STUPIDEST PEOPLE 1ST, THEN LEAVE THE ONES WITH AT LEAST 1/2 A BRAIN BEHIND! BUYER BEWARE! THESE "SPECIALISTS" ARE NOTHING BUT PEOPLE WHO CAN WORK A CASH REGISTER AND COUNT THE RIGHT CHANGE, WHEN POSSIBLE. THEY MAKE THE HOME DEPOT HAVE A SHINING REPUTATION!!! LOWE'S IS THE BIGGEST WASTE OF TIME FOR ANYONE WHO HAS KNOWLEDGE OF A PROFESSION THAT THEY CLAIM TO OFFER, DON'T WASTE YOUR TIME!

Stony brook Store. They do not call you back, they are not interested in the issue, it's a joke. I have spoken to managers, corporate office. No difference, they hire contractors who sub work out and when you have an issue they tell you, it's not covered to fix it correct but to give a temporary fix they will do. Makes no sense. I am closing my card not shopping there again. So glad I had them install the storm doors I bought not to have any drama. Now I have a storm door that ripped the door frame to my exterior door. Their repair would be to put longer screws into the broken frame. Had the door been secured properly this would not have happened however when the installer is a sub from the sub contractor and is being paid $75.- for the day they are in a rush to leave and really don't care if it's installed correct. One would thing a large corporation would have a screening process on who they hire. Apparently, anyone can be a contractor for Lowes.

I tried to use a credit card with plenty of funds available the other day and it was declined Three times--the same thing also happened with my debit card a couple yrs. ago. They could provide No reason for the decline and did not apologize when I went back after I called my credit card co. (and bank) and told them there were indeed sufficient funds available). This co. sucks and I won't be shopping there again. It seems they care little about good business practices and losing customers. Too bad as I like there store but will go to Home Depot (closer to me anyway) instead. I have seen many bad reviews about them (and people who worked there) online.

Where do I begin with the Lowe’s Newmarket location… When going in to purchase a new barbecue we found that finding staff was a hassle, we waited for almost 15 minutes for someone to help us but no one responded to the call button. Getting a bit annoyed I set out to customer service to find help, after asking one of the employees if I could get some assistance in the seasonal/ barbecue section their only response was “I’m customer service, I can’t help you with that”. I’m sorry but where in the job description of customer service does it state that you can’t help a customer. After that remark I spoke to the HR manager and the manger was just as rude as the other woman. Finally after the poor customer service we received help… after 15+ minutes. I can understand that it would take the staff a bit longer to help every customer seeing as it was quite busy that day but for the staff to be so rude and unprofessional is ridiculous. Fast forward 4 days we came into pick up our lovely barbecue which we were told wold be ready by the 12th of May and to our surprise the barbecue has yet to be built or be found. The staff was given over 4 days to put it together and it was no where to be found. After waiting for 30+ minutes while they try to hunt down our non existent barbecue we were told that it wasn't anywhere in the store. At this we became extremely annoyed with the fact that we weren’t contacted prior to our arrival to advise that the barbecue wouldn’t be ready on time. When making out purchase Lowe’s took down all of our contact information including cell numbers, home phone, and email address. While speaking to the manger tensions got high and some cussing occurred. A bystander then appeared and started causing issues between the manager and us. The manager stood there and let the conversation become more heated with the bystander and when I advised him it was none of his concern he advised me he was making it his concern. The manager continued to say nothing. The manger stood behind the man the entire time not trying to defuse the situation or step in to say the man had no place in the issue. In the end I asked for a full refund for the barbecue and tomorrow I will be returning to the store to return the additional $500.00 worth of products I purchased. Overall I’m completely dissatisfied with the service we received at the Newmarket Lowe’s and I don’t plan on returning to that Lowe’s in the future.

Return policy is a lie we was given a wood stove for anniversary gift and it was purchased at Lowe's trying to return it for store credit or exchange and without receipt because missing parts they refuse to help us. It was a gift who the *** would ask ur grandparents for the receipt of a gift I recommend Lowe's to no I e and I. Going to let every website know how lows is

Over the past two days I have been to 4 different lowes for a bathroom remodel.I now offically hate lowes. I was never asked if I needed help and only came into contact with the rudest of employees. I called prior to heading to a location to see if the tile we had chosen was in stock and the girl on the phone was flippant, unhelpful and rude. Next I called another location and the man on the phone was condescending and incompetent. Then we asked three lowes employees standing around to help to cut a board down and they said the saw was down. Considering my experience so far I called to verify after we left and it was not down. Then we returned a 10 dollar item because we had no need for it and needed a different part. We had to wait while 3 employees finished talking to then not be greeted and treated rudely. The "customer service" rep said, "really?" Scanned the receipt and said "your 10 bucks is back on your card" and walked off. My husband even tried to joke with the guy and he just ignored him.I have 2 degrees and one is in marketing, glad it will cost them more to get new customers after anyone who enters never returns!

We ordered bamboo flooring that was supposed to be in on 5/7/15. We were told on 5/9/15 that the order "was on the truck for delivery to the store". That wasn't true. Called on 5/10/15 asking if order arrived. Said it was on the truck that came in through the night. No. That wasn't true either. Husband went to store and they said it was actually on the UPS truck that would be in by 2 p.m. today. Again, not true. So we have a gutted bathroom that can't be completed and contractors on hold, no one that can tell us where our order is, and company coming Sunday with no usable guest bath. They were certainly quick to take our money. Totally and completely unacceptable.