Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes sucks, ex-customer , NO MORE LOWES FOR US!

lowes dropped the ball so many times for us. we bought appliances then the extended warranty, they failed, they dont honor their own warranty, ignore their customers and their concerns when you call, PUT YOU ON HOLD THEN HANG UP> got to the"executive " level of customer IGNORE.. patronizing *** ignored agian, had to make repeated calls to them to get action going.THEN NOTHING... delay and IGNORE.. great customer service you have LOWES!! BTW we owe you $2500... now its our turn... a big old F_U LOWES... *** poor service, poor communication, got issues with LOWES? here is their "executive" number... call them and KEEP CALLING until you get results. 1 866 284 8989 then the seven digit extension. 2004226 her name is Christine...
View full review
1 comment
Anonymous
#969421

Please take a few minutes out of your day and read the receipt that has your extended warranty plan on it.

Then please look at the questions you asked.

Review
#619117 Review #619117 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Lowes - Department Review from Miami, Florida

2.0
Details
Went in to purchase some Valspar paint at the store in Miami Gardens after learning they were running a promotion, for a weekend project in my home, waited in the paint department for over 20 before someone finally showed, this particular young lady seemed extremely unmotivated to help me and almost seemed bodered to have to answer any of my questions. This, unfortunately has not been my first unpleasant experience in this store, I wanted to give Lowe's a chance since Home Depots customer service can be a hit or miss but unfortunately I will not be shopping there again.
View full review
Review
#619078 Review #619078 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Lazy workers and they know nothing.

I wanted to buy a wheel barrel and told the cashier I told him it was the $119 dollar one his comment was well I ring it up I need something in front of me. I told him they are locked up and no works out front, his comment was well I can't ring it up and made no attempt to page or call someone. I have spent a lot of money there over the past few years no more they just keep getting worst every time I go there. Menards works know a lot more about products and are a lot nicer.
View full review
Review
#619056 Review #619056 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service

Staff Review

The worst store customer service ever seen. They give me hard time when picking up items or returns. The always means
View full review
Review
#618818 Review #618818 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Harbor Breeze Fan Review from Overland Park, Kansas

2.7
Details
Lowes Harbor Breeze fan lights (after installation 3 weeks ago) now will not turn off. Harbor Breeze customer service has no idea how to fix it; directed to return it to the store. Its installed on a 13 ft ceiling. I need some assistance in identifying the cause; company ia less than responsive. Can I get some help?
View full review
1 comment
Anonymous
#969119

Do you use a remote or a wall switch? If you use a remote, have you tried changing the batteries in the remote.

Is it the fan or the lights on the fan that won't turn off?

Is there more than one switch? You need to provide more information to get an answer.

Review
#618531 Review #618531 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Charged late fees for paying monthly account too early each month

Maybe my misfortune can be your lesson. Paying Lowe's monthly account, I decided to actually check the statements (because they didn't seem to be going down as much as I would've expected) and low and behold, I see that they've been charging me a 35 dollar late fee and interest every month since October! I pay 150.00 dollars to that account at the beginning of the month (sometimes the day before the first) every month. When talking to the customer service rep, I am told that I've been paying my bill TOO EARLY every month. I understand that a billing cycle is established and that a machine may have a hard time recognizing when a payment is being made very early. That might be difficult for a machine to detect. But I thought I might be able to talk to a human at Lowe's and have them realize that a person should not be penalized for paying early. I made it very clear to them: refund me my late fees and interest or I pay off the account, close it, and never shop at Lowe's again. Unfortunately, the customer rep was too obsessed with explaining billing cycles (which is easily interpreted as "we are not going to give you your money back"). End of story, they are not going to reimburse me the late fees, and I am never shopping at Lowe's again. Over the years, I have spent thousands of dollars at Lowe's. It really says a lot about the company that they would prefer to lose my business completely rather than reimburse me a couple hundred dollars for unfair fees.
View full review
2 comments
Anonymous
#969108

You do understand your account is not with Lowes, but with a credit company that issues a card to be used at Lowes. Your problem is you are paying your bill before the statement for the period is sent but after the due date for the previous period. Just pay the bill as soon as you get it in the mail.

Anonymous
#1111328
@Anonymous

Yeh like they said paying ahead and it's still Lowe's problem!!!

View more comments (1)
Review
#618499 Review #618499 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund

Lowes in Aliso Viejo, California - Flooring install

Lowes - Flooring install
Lowes - Flooring install
Lowes - Flooring install
In January 2015 I ordered Cali bamboo form Lowes in Aliso Viejo. Their contractor did not know what he was doing and did not check concrete floor for moisture or the bamboo he was to install. He did not seal the concrete and laid the bamboo and did not leave the 1/2 gap around the entire walls of the two rooms which did not allow for expansion which all bamboo does. Then he installed the wrong transition moldings which came right up. Then the floors in both rooms started buckling. So then Lowes had the flooring company come out and pull up a small part of the buckling floor to take a look at it and while they were here they drug the bamboo they had removed and damaged another 7 feet of bamboo in the dining are that had not buckled with deep scratches. So my living room is still buckled and my dining room is part buckled, part concrete, no transition moldings and the rest has deep scratches on it , oh and a pallet of bamboo and a box of transition moldings sitting in my family room that the flooring company had delivered as they had said they were going to pull out the buckled part which they did not do. Then the flooring company sent out a fake inspector who turned out to be just an employee then Lowes said they were not aware of this. But they wanted to send out a third party inspector. The inspector arrived with the install manager from Lowes Aliso Viejo. He proceeded to ask questions and take pictures etc. Now here comes the odd part the inspector at one point takes the Lowes install manager outside to have a private conversation. I paid for the bamboo, install $3723.00 back in January and it is now April 2015 and I still do have the flooring installed. I am told that the inspector report will be in this week and that Lowes will be calling me. I have been dealing with their Corporate offices in North Carolina which really does nothing order that saying it is pending with them. I have also reported them to the Better Business Bureau in North Carolina also. This appears to be a pointing fingers back and forth between the flooring company Lowes used and Lowes Aliso Viejo and now they are telling me that the inspector will decide who is is responsible me, Lowes or the installer. I hired Lowes, they hired the installer, and now after 2 months they throw me into this mess??? Worst service ever!!
View full review
2 comments
Anonymous
#968763

I will remember this before I buy mine. I'll check back to see if they do the right thing, or look elsewhere.

Anonymous
#989868
@NeedFlooring

Im in Palm Springs and have similar issue, floor makes all sorts of popping and crackling, 2 inspectors later and several missed subs coming to fix it I just want out........6 months no resolve....

View more comments (1)
Review
#618320 Review #618320 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Loading Zone Review from Beaumont, Texas

2.7
Details
I am a contractor and the atascocita store is horrible about their loading zone. Its a parking spot not a loading zone. I went in to get stuff today and there is a young guy walking around with a water bottle so i said there was no buggies to get stuff with. His answer was i know and he wad still standing there only itching his balls when i left with nothing and went elsewhere. You go at any given time at that store and thats the way it is. PS i called to talk to a manager and did not even get a return call so we know where the problem comes from.
View full review
Review
#617790 Review #617790 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Freezer Review from Mountain View, California

Very disappointed in our first large transaction with Lowes. We ordered a new freezer on March 2nd, with a delivery date of mid March. The day before our expected delivery, we received an email stating that the freezer had not quite arrived at the warehouse and would be delayed until the 24th. The day before our expected arrival (again), my husband emailed asking for delivery time the following day. At this point, we were informed that our freezer was on backorder and would not be arriving until an undetermined date in April. Very disappointed, we contacted the warehouse to ask for an exchange or something for our trouble. We were informed that an exchange was impossible, and we were not able to cancel our order, but that we would be issued a small gift card with the freezer instead, and that delivery would be scheduled as soon as the freezer arrived at the local store. Yesterday, my husband was called and told we would receive our freezer tomorrow (not next day delivery as we were previously told) and the gift card situation was not mentioned. Today, my husband called to check on delivery time (for our *third* arrival date) and to ask about the gift card. He was told issuing a gift card would be "too hard to do" and that we would receive a measly $50 reimbursement for our trouble. We are very disappointed in this. We are expecting twins I'm two weeks, and so we ordered the freezer a month ago to make sure we had time to save meals and prepare for their birth. We lost a substantial amount of food waiting for delivery of the freezer as we were not able to freeze it. If the freezer arrives tomorrow, it will be the last transaction we (and everyone we know) will ever have with Lowes. We will be taking our money to Home Depot or local hardware stores rather than shop at Lowes. This was a very large purchase for us to make, and after very careful decision making, we chose Lowes. We will know better in the future, and never purchase from this company again.
View full review
1 comment
Anonymous
#968101

Sure, go to Home Depot. I doubt you have bothered to look at their complaints.

The problem is buying appliances that are not in stock. You are given an expected delivery date based on what the manufacture has told them. Unfortunately their warehouses are sometimes out of stock and you end up waiting for a new batch to be manufactured and shipped in to the warehouse.

Based on the average price of a freezer the $50 gift card is more than likely 10% or better. Doesn't sound unreasonable for a 2 week delay.

Review
#617114 Review #617114 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved Featured

Resolved: Lowes in Sunnyvale, California - Misleading Information For Warranty

Lowes - Misleading Information For Warranty

Update by user Apr 30, 2015

It took several weeks, but lowes executive management worked out a compromise with me which was not perfect, but the best of a bad situation; the manufacturer of the water heater ( Whirlpool) was not interested in accommodating the customer at all, so Lowes stepped up to the plate and we had a deal.

Update by user Apr 08, 2015

After a long phone conversation with the executive offices, and a potential resolution of total replacement at no cost to me, I was contacted by the local Lowe's Sunnyvale Ca., store manager to tell me that the proposed solution by the executive office was NOT going to happen. I was very surprised to say the least.

The local manager called Whirlpool to see if they would extend the 6 yr hot water heater service contract to a 12 year; but they, of course, said no. So, I was told that the ONLY solution was a partial refund to compensate me for the error on Lowe's part. I would be STUCK with 100% of any cost after 6 years. Not what I wanted to hear, since my original request was to purchase two hot water heaters that have at least a 10 parts/labor support by the manufacture or with the additional purchase of extended warranty.

My decision was made for me by a no win option from Lowe's; take the money or nothing. So I took the money, and still now have a product that I do not want, and a personal liability for all expenses after the 6 yr of service.

Go Figure, IS THAT FAIR ? Only if I do not need service from year 6 and beyond.

Original review posted by user Apr 02, 2015

I was looking for replacement water heaters with a ten year service warranty from the original manufacture. After talking to a Lowes sale rep, I purchased two hot water heaters (6 yr coverage from Mfg) and the 5 year "extended warranty" from Lowes. Was I surprised to learn that the Lowes service coverage is ONLY for the 5 years ( after the first year from Mfg) for labor only; I was under the impression from the BIG letters on the front pages of the web site that it was a 5 year extension after the Mfg service was over ... or a total of 11 years. NOT TRUE according to customer service. When I originally talked to a sale person I was told that the 5 year warranty was in addition to the Mfg warranty. When calling customer service, and explaining the situation, their answer was to return the water heater for a refund. But the labor was at my expense. This certainly is not very practical; after installation, the cost of return is out of line with the value involved. The customer service department is only lip service and is not really there to "assist" the customer .... they just take the complaint and "file" it under your phone number. AND worst, then they say " is there anything else I can do for you today?" THAT IS AN INSULT TO ONE'S INTELLIGENCE. If corporate is reading this, maybe there will be a correction ..... stay posted.
View full review
Review
#617027 Review #617027 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$500
Preferred solution
I want now, as originally requested from Lowes salesman, two water heaters with ten year warranty(s)