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Lowes - Kerosene heater

My son bought this kerosene heater from lowes he returned it because wick broke off the store he returned it to new castle pa didn't have anymore so they sent him to lowes board and Ohio store he got another one same problem took it to new castle pa store with receipt they said it was already returned what dumb *** so *** and rude called complaint dept told my son he can get his money back nope wouldn't give him back his money complaint dept again said the store would give him back money again they wouldn't now gas isn't cheap to keep running to this *** rude service desk now waiting for store manager to call I a so pissed this new castle pa lowes need to revamp managers and service desk people replace them with people who take care of customers and maybe lowes would have a better reputation that goes for all Lowe stores
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Review
#633566 Review #633566 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Bad quality

Barbecue Grill Review

2.7
Details
Have a bad experience at Lowe's with management in pico Rivera ca was waiting for a confirmation to pick up a barbecue grill for 35 minutes got a confirmation to pick up the girl the next day so when I go pay management tells me that no and changes the time on me was a great place to shop but not anymore
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Review
#633508 Review #633508 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Missoula, Montana - STAY AWAY FROM WATER HEATERS !

1.8
Details
I purchased a Whirlpool water heater in 2013 when I bought my house to avoid having issues since my wife and I are foster parents. So I buy one of the most expensive water heaters with a 12 year warrantee believing that this would be a quaility item and that LOWES would stand behind the appliances they sell... BOY WAS I WRONG !!! After arguing with not only whirlpool and American water heater (the manufacturer) and paying over and over for them to ship me parts that were defective I called lowes and they basically told me to p1Ss up a rope. No refunds no exchanges call the manufacturer take a hike. I guess that is why I spent 22 years of my life defending this great nation so corporate box stores can continue to rip off hard working folks. So I have changed every part but the tank on this water heater, spent money for a HVAC guy to tell me my gas pressure is just fine (which I knew because my working furnace is on the same line) I am still without hot water now for over a week with 3 foster children under the age of 3... Thanks LOWES I really hope you are proud of your company !!! Guess I'll have the pleasure of forking out more money for another water heater because you don't stand behind your products. No problem the kids can eat peanut butter and jelly for a couple weeks.
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Review
#633475 Review #633475 is a subjective opinion of poster.
Cons
  • Service
  • Did not stand behind product
Reason of review
Damaged or defective
Loss
$680
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Whirlpool at Lowes

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
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Review
#632664 Review #632664 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered

Lowes in Manteca, California - Customer Service Great !!

5.0
Details
Lowes,Just want you to know what great service I received at the Modesto store, on Pelendale Rd. I want to thank Lydia,Returns Dept. Jennifer, Customer Service, Tan and Cesar in the Paint Department..Lowes you were well represented by these 4 people, my service was PRICELESS" You just get good customer service anymore, I want you to know ,you need to give them credit for such great service , they saved my project and therefore, making me a very happy customer the day Whatever ,you do for Kudos, they all deserve it ! From a very satisfied Customer, Pastor Terrie Johnson
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Review
#632591 Review #632591 is a subjective opinion of poster.
Pros
  • Staff primary reason i go there
  • Product
  • Customer service from lydia
Cons
  • Employees attitude
  • Mike
  • In paint department very rude
Reason of review
Fair pricing

Lowes in Wood Village, Oregon - Unacceptable customer service

Went into Lowes Wood Village Oregon to get an advertised garden item only to be told , Incorrectly , that it was in an expired ad, of which it wasn't because I just received it in the mail. On top of that, she wouldn't give ,e a rain check. This was very unacceptable service to a customer . First she was wrong about the date of the ad and second, should have issued a rain check as it is A regular stock item. Not too much more to say except poor customer service Unacceptable customer service Unacceptable customer service Unacceptable customer service
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1 comment
Anonymous
#1107814

Lowe's does not issue rain checks. Ever.

Review
#632074 Review #632074 is a subjective opinion of poster.
Cons
  • Unwilling to help
  • Customer service
  • Gave us the run around
Reason of review
Incorrect info on behalf of female employee at customer service
Loss
$15
Preferred solution
Issue rain check for item requested and mail it out saving me another lost trip for nothing

Staff Review

1.0
Details
Amy was helping me at the return desk. She did very poor job. She was helping me on May 6 2015 at around 5:30 p.m. This was at Lowe's on the corner of Sunrise Greenback. I don't want her to lose her job but please investigate her attitude. Maybe it was just out of her character to behave so unprofessionaly. Thank you, Igor.
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Review
#632048 Review #632048 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured

Lowes - Olympic Rescue It Paint Review

Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Lowes - Olympic Rescue It Paint Review
Bought $400 Olympic rescue it, 4-5days labored, following instructions, no rain. Peeling off within 9 months, now have to pay professional for redo, told by pro this produce does not adhere to the wood, very upset, I deserve a refund & compensation for redo. This product should be pulled from lowes shelf, gives them bad reputation too.
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4 comments
Anonymous
#1175539

We just finished peeling ours off as much as we could from the deck. Comes off in HUGE chunks.

We did everything according to the directions and now what a mess.

Would also like a refund. Took pictures and planning at some time to post to warn others not to waste their money on this plroduct.

Anonymous
#1114247

Prep matters

Anonymous
#981566

At least you got a month more than if you had used the Behr deckover or the rustoleum restore!

Anonymous
#980746

It says right on the can,

IF YOU ARE USING ONE WOODEN SIDING TO FOLLOW ADDITIONAL STEPS TO ENSURE PROPER ADHESION

STEP ONE IS PRIME WITH A PAINT THAT WILL CREATE AN APPROPRIATE SEAL OVER THE WOOD!

why is there no accountability on the consumers end any more.

would you buy a two door car if you had 5 kids? and then would you blame the dealership for selling you a car that doesn't fit your needs the best!

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Review
#631732 Review #631732 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in Brooklyn, New York - Rude customer service rep

Service desk at the counter was very rude. When I asked him why I had to pay he relaid because you didn't purchase an extended warranty. I said I did he argued with me said no again. Then asked for a receipt. I said I dont have the receipt. Then he was like. I can't help you. He sat down on his chair. Then I called the 800 number to verify over the phone that I brought an extended warranty Way to go lowes. I wonder who trained that service rep. Your competition will be very happy with my business.
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Review
#631457 Review #631457 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service

Lowes Installation Review

I have shopped in the north augusta SC store for years. I purchased a storm door for lowes to install and its be two weeks after purchase and know one has contacted me to schedule installation. I've called the store three times today and get the same *** answer. Lowes should be ashamed at how there loyal consumers are being treated. In short I'm pissed and dissatisfied.
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Review
#631454 Review #631454 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service