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Lowes - Microwave Review from Los Angeles, California

This was our first purchase from Lowes. Spent $1900.00 for range and microwave. Had to order in range. Was told different delivery date by 4 different people! Originally was supposed to be delivered 4/8/15. Last call was 4/7/15. Would be delivered 4/15/15! I'm on spring break! Would have to *** work for delivery! Cancelled order! The uncertainty of information provided by all employees was very disconcerting! Went to Sears, where we always buy our appliances. Bought frig, range, and microwave 4/7/15. Delivered today 4/9/15. Will never shop Lowes again!
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Review
#619786 Review #619786 is a subjective opinion of poster.
Reason of review
Problem with delivery

Do not use Lowes sub-contractors - NOT Professional

1.0
Details
Lowes and their so called professional contractors are a joke. They mis-installed an entry door for my 77-year old mother and it never opened or latched properly. Now, it is more or less a window as it can't be used. They take no responsibility for it...says it is the house foundation's fault. The first call they were sympathetic and acted like they would give my Mother her full refund. The second call, it was like, it is your Mom's house that is the issue, not our shoddy installation...no refunds. My advice...hire a real professional. Now, Home Depot rules!!!! I have noticed way better customer service there too.
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Review
#619771 Review #619771 is a subjective opinion of poster.
Cons
  • No acceptance of responsibility
Reason of review
Poor customer service
Loss
$852
Preferred solution
I have already tried. Lowes accepts no responsibility. I am just trying to alert other Consumers to not make the same mistake we did.

Other Product Review

Terrible customer service. If you want to be treated like a thief shop at Lowes
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Review
#619204 Review #619204 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Troy Bilt Lawn Mower Review from Medford, Oregon

I bought a troy built pony riding lawnmower on March 11th from Lowes Medford store. I brought it home to find it didn't start. I ran it to "One and all rentals in Talent who is an authorized dealer for Troy built. A warning about repair shops and Warrenty. It's been two weeks and they have the engine running. The problem is this don't expect this shop to send the Warrenty in as they say they have a stack of paper work on warranty's to go thru. I have thirty days to return the lawnmower back to the store. I'm forced to pay out of pocket expense for the repair work. Lowes said, they would exchange the mower out for another one. Don't make a mistake like I did by not having them start the mower before I purchased the equipment. Troy built Warrenty will do nothing to warrant their equipment until the repair shop is sent in. That means one may have to wait along time. I have 30 days from the date of purchase to bring the lawnmower back to the store. Don't rely on Troy built and don't rely on All in one rentals to expedite the paper work. I think I have a right to be upset.
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Review
#619153 Review #619153 is a subjective opinion of poster.

Lowes sucks, ex-customer , NO MORE LOWES FOR US!

lowes dropped the ball so many times for us. we bought appliances then the extended warranty, they failed, they dont honor their own warranty, ignore their customers and their concerns when you call, PUT YOU ON HOLD THEN HANG UP> got to the"executive " level of customer IGNORE.. patronizing *** ignored agian, had to make repeated calls to them to get action going.THEN NOTHING... delay and IGNORE.. great customer service you have LOWES!! BTW we owe you $2500... now its our turn... a big old F_U LOWES... *** poor service, poor communication, got issues with LOWES? here is their "executive" number... call them and KEEP CALLING until you get results. 1 866 284 8989 then the seven digit extension. 2004226 her name is Christine...
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1 comment
Anonymous
#969421

Please take a few minutes out of your day and read the receipt that has your extended warranty plan on it.

Then please look at the questions you asked.

Review
#619117 Review #619117 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Lowes - Department Review from Miami, Florida

2.0
Details
Went in to purchase some Valspar paint at the store in Miami Gardens after learning they were running a promotion, for a weekend project in my home, waited in the paint department for over 20 before someone finally showed, this particular young lady seemed extremely unmotivated to help me and almost seemed bodered to have to answer any of my questions. This, unfortunately has not been my first unpleasant experience in this store, I wanted to give Lowe's a chance since Home Depots customer service can be a hit or miss but unfortunately I will not be shopping there again.
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Review
#619078 Review #619078 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Lazy workers and they know nothing.

I wanted to buy a wheel barrel and told the cashier I told him it was the $119 dollar one his comment was well I ring it up I need something in front of me. I told him they are locked up and no works out front, his comment was well I can't ring it up and made no attempt to page or call someone. I have spent a lot of money there over the past few years no more they just keep getting worst every time I go there. Menards works know a lot more about products and are a lot nicer.
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Review
#619056 Review #619056 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service

Staff Review

The worst store customer service ever seen. They give me hard time when picking up items or returns. The always means
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Review
#618818 Review #618818 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Harbor Breeze Fan Review from Overland Park, Kansas

2.7
Details
Lowes Harbor Breeze fan lights (after installation 3 weeks ago) now will not turn off. Harbor Breeze customer service has no idea how to fix it; directed to return it to the store. Its installed on a 13 ft ceiling. I need some assistance in identifying the cause; company ia less than responsive. Can I get some help?
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1 comment
Anonymous
#969119

Do you use a remote or a wall switch? If you use a remote, have you tried changing the batteries in the remote.

Is it the fan or the lights on the fan that won't turn off?

Is there more than one switch? You need to provide more information to get an answer.

Review
#618531 Review #618531 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Charged late fees for paying monthly account too early each month

Maybe my misfortune can be your lesson. Paying Lowe's monthly account, I decided to actually check the statements (because they didn't seem to be going down as much as I would've expected) and low and behold, I see that they've been charging me a 35 dollar late fee and interest every month since October! I pay 150.00 dollars to that account at the beginning of the month (sometimes the day before the first) every month. When talking to the customer service rep, I am told that I've been paying my bill TOO EARLY every month. I understand that a billing cycle is established and that a machine may have a hard time recognizing when a payment is being made very early. That might be difficult for a machine to detect. But I thought I might be able to talk to a human at Lowe's and have them realize that a person should not be penalized for paying early. I made it very clear to them: refund me my late fees and interest or I pay off the account, close it, and never shop at Lowe's again. Unfortunately, the customer rep was too obsessed with explaining billing cycles (which is easily interpreted as "we are not going to give you your money back"). End of story, they are not going to reimburse me the late fees, and I am never shopping at Lowe's again. Over the years, I have spent thousands of dollars at Lowe's. It really says a lot about the company that they would prefer to lose my business completely rather than reimburse me a couple hundred dollars for unfair fees.
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2 comments
Anonymous
#969108

You do understand your account is not with Lowes, but with a credit company that issues a card to be used at Lowes. Your problem is you are paying your bill before the statement for the period is sent but after the due date for the previous period. Just pay the bill as soon as you get it in the mail.

Anonymous
#1111328
@Anonymous

Yeh like they said paying ahead and it's still Lowe's problem!!!

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Review
#618499 Review #618499 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund