Do not expect any customer support. We are going on 3 months without a functioning washing machine.
Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China.
It has now been 3 months and the parts still have not been ordered from China.
Lowe's will not stand behind the products they sell and exchange the washer but pawn off all responsibility to LG. Do yourself a favor, if you need anything more complicated than a bag of fertilizer, buy it from a locally owned business that will stand behind and service the products they sell.
Product or Service Mentioned: Washing Machine Repair.
Reason of review: Warranty issue.
Monetary Loss: $1400.
Preferred solution: Exchange Defective Washing Machine for one that works.
Lowes Pros: Floor staff are generally helpful and knowledgeable.
Lowes Cons: Managers are generally of little or no help, No onsite repair, Little concern for customer satisfaction once sale is made.