128 Grandview Blvd, Madison, MS 39110, USA
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3.3
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Exchange, Refund and Cancellation Policy
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Warranty
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1 comment

Do not expect any customer support. We are going on 3 months without a functioning washing machine.

Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China.

It has now been 3 months and the parts still have not been ordered from China.

Lowe's will not stand behind the products they sell and exchange the washer but pawn off all responsibility to LG. Do yourself a favor, if you need anything more complicated than a bag of fertilizer, buy it from a locally owned business that will stand behind and service the products they sell.

Product or Service Mentioned: Washing Machine Repair.

Reason of review: Warranty issue.

Monetary Loss: $1400.

Preferred solution: Exchange Defective Washing Machine for one that works.

Lowes Pros: Floor staff are generally helpful and knowledgeable.

Lowes Cons: Managers are generally of little or no help, No onsite repair, Little concern for customer satisfaction once sale is made.

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Anonymous
#1254458

Where do you get the idea that it is the responsibility of the store to stand behind the product? Take a look at the warranty documentation that came with the washer.

It clearly states that LG is responsible for the warranty. Your complaint should be with LG.

I would expect the parts have been ordered but if they aren't in stock they will have to be manufactured in Korea, shipped on a boat to their US warehouse and then to your repair shop and this process can take months. That's a risk you take when you buy products made in another country.