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My husband (a vet) doesn't get veteran discounts at lowes even though his drivers license show vet on it. He was told he had to have a or carry his dd214. How many vets carry around their DD214? His license should be enough to confirm hes a vet. The cashier told him...
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4 comments
Anonymous
#951496

I'm a Veteran myself, with that being said, if I go to a business and they offer a discount for Vets that's fine, but I won't ask for one, and if they ask for ID which is understandable, I show them my VA Card or a small copy of my DD Form 214. I think it's great these companies do that, but I also think that Vets need to stop expecting these perks.

It's enough for me to know I served my country and will do so again, if folks want to thank me for that, that's fine, and if they don't, that's fine also, I did not serve in the Military for the glory and praise from the public. I served because I love my country and wanted to do something worthwhile.

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Review
#571626 Review #571626 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20
Preferred solution
Price reduction

Lowes - Manager Review from Riverside, California

I have worked for lowes for over 10 years 5 of which are as a salaried manager. The only reason I stay is for health insurance. The company is so big that Niblock doesn't know or care how people are treated in the store. My store manager makes me work well past the 48 hour work week. Calls me on my days off all of the time, retaliates against me if I take vacation day's, example I took one vacation day to have three days off he changed my opening shift to a closing one and told me that I need to stay 3 hours past that. Now on Christmas Eve he said I have to stay til 8 pm. He constantly takes your only weekend away from you, yet he ALWAYS gets his weekends off and never stays late. I'm mentally exhausted. I've been at this store 5 months and have brought in significant new pro business ( good family reputation going back to 1940's in this county) so people/ contractors trust my name. 5 months ago pro was -6% now I'm +2.5%. Yet I'm treated like a second class citizen. It's a "boys" club. Yet I'm a woman bringing in the dough. My other compliant is my peers the sit in the ASM office, and treat employees badly. Denying their vacation because they don't like them, and our HR Manager, she comes in late leaves early and makes faces behind associates.
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4 comments
Anonymous
#917920

Welcome to big box retail. A big part of your problem is taking a salaried position.

It doesn't cost them any more payroll to tack on hours to your 48. It helps their bottom line rather than paying a part time or full time employee to work more.

You will find your boy's club is not so much of a boy's club as a who's been around taking abuse the longest and is now treating their employees the way they were treated. You're the new kid on the block if you've only been there 5 months.

Anonymous
#918080
@Anonymous

5 years as Asm almost 6 but 12 with the company. No new kid here.

Anonymous
#918084
@Zen68

If I am to believe your post it says you have been at the store for 5 months. You may have work for Lowes for 12 years but at this store you are the new kid on the block and have to prove yourself all over again.

Anonymous
#918547
@Anonymous

I get having to prove my self but that doesn't excuse these peoples behavior. Or treating people the way they do.

I would love to see undercover boss come in. It would make Niblock sick.

My last store I was in for 4 years and was treated similar.

Proving yourself doesn't mean people get to treat you like ***, it means you give results and do your job.

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Review
#571503 Review #571503 is a subjective opinion of poster.

Other Product Review

Inappropriate and degrading to women,makes me wonder if their perverted at hanes.
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Review
#570791 Review #570791 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Mattituck, New York - Re-packaged damaged laminates and sold to me

WOW..even the independent installers were shaking their heads. My box of laminates was re-packaged and when opened we found the boards were chipped, and MARKED as such. Way to go Lowes.....! They also ordered the incorrect carpet so when the installers came to install the carpet, I had to send them away too. I took a day off work and got neither the laminates nor the carpet installed. Worst of all....their customer service is so, so bad. They never apologize...almost have an attitude on the phone like it's your fault. Very unprofessional. I WILL NEVER DO BUSINESS THERE AGAIN!
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1 comment
Anonymous
#916937

I doubt Lowes repackage the laminate. More than likely they were returned by someone saying it was an extra box they didn't need.

Not uncommon as most people and contractors will buy extra to make sure they have enough so they don't need to go to the store and risk them being out as the floor is being installed. Too bad you got some garbage some *** returned.

Review
#570757 Review #570757 is a subjective opinion of poster.
Reason of review
Damaged or defective
5.0
Details
I am working out if town and went to Lowe's in Aransas Pass. My battery charger went out this morning I bought it 11-29-13. A complete set. Working out of town u do not keep your recites with you. And all the lady said was my manager said with out a recite we can not...
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4 comments
Anonymous
#1591775

ikr

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Review
#570639 Review #570639 is a subjective opinion of poster.
Reason of review
Damaged or defective
This company does not stand behind their honor or words, written or otherwise, we purchased a washer and dryer paid 150.00 for extended warranty and when the washer went out in three months, lowes said that since the manufacturer, replaced the unit, the warranty was...
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1 comment
Anonymous
#919264

You just don't understand what you are paying for. Extended warranties only start after the manufactures warranty expires.

I'm sure Lowes explained this several times. Finally these extended warranties are considered 100% profit to the store, the odds of it actually qualifying to be used is very low chance. Same goes for a manufacture warranty, there is very specific to what it covers and 99% of the stuff it does not cover.

Only fools purchase extended warranties. It does not matter where you purchase it from; Walmart, shopko, Home Depot, Target you name it....

Review
#570616 Review #570616 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
My girlfriend's landlord ordered a washer/dryer for her at a recently leased condo. Two times a delivery time was given and two times no one showed. Requests were made to customer services and promises made to call back/fix the situation. Very poor results. On...
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1 comment
Anonymous
#917258

I apologize for the inconvenience you experienced with Lowes' delivery. Our company, XPO Last Mile, has service providers that are responsible for the deliveries in your area.

We are committed to making things right.

If possible, could you please e-mail me your name and any shipment information you were given for the delivery? You can e-mail me at Jackie.workmon@xpolastmile.com.

Again, I am sorry for the inconvenience.

Best Regards,

Jackie

XPO Last Mile

Review
#570520 Review #570520 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Problem with delivery
Preferred solution
Please don't be such a non chalant won't do what you're supposed to delivery company.

Lowes - Installation Review from Arlington, Texas

My husband and I purchased a dishwasher from lowes two weeks ago in Arlington, Tx. The salesperson promised us we could have it installed December 15th. The installers called and never left a message on my husbands phone nor did they call me which I'm listed. After my husband missed the call due to him being at work I called back and never got a call back fr the installer. The store was rude and not willing to meet their promise I will never purchase another appliance from them. They really need to have customer service training for all associates because they all lack this even when we go into the store for help or have a question. Horrible organization!!!!
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Review
#570007 Review #570007 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Credit Card Review from Hartford, Connecticut

2.0
Details
Your company is ripping off your credit card customers. U charge finance charges on finance charges. Every month my payment gets used on more finance charges. This month u took the payment out of my acct twice, instead of crediting my bank acct as I was told, u decide to reimburse me with a check. As soon as my appliances r paid off, I am never doing business with Lowe's again. Your new credit company stinks.
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3 comments
Anonymous
#919269

Your issue is not with Lowes, it's with the card company who OWNS THE LOWES CREDIT CARD. Lowes does not get a dime from the card besides what you bought.

The interest rates and other chargers go to the card company who owns and operates the Lowes credit card. All big box store credit cards work this way. The only reason they offer a credit card is for an exclusive way to pay for their goods. It's all marketing.

They want to give you as many options as possible to buy from them increasing their profits.

Anonymous
#916212

All credit card company's have high charges....so why r you complaining? Do you think you are going to get something for free if you complain.....

Anonymous
#915744

Why are you blaming a retail store for the problems you are having with a credit company?

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Review
#569834 Review #569834 is a subjective opinion of poster.
Reason of review
Problems with payment
The associates in the garden center at store on jefferson hey 1877 are horrible especially a lady named Karen she says she is a waterer and doesn't help customers she sent me to another rude woman Jennifer that said I am no expert read the tag. These people are idiots....
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1 comment
Anonymous
#915633

You are one of those clueless customers that think that every employee in a store knows everything about every product. WAKE UP!

They don't.

They are trained to work in specific areas with specific tasks. The first employee you encountered was hired to keep the plants watered and properly displayed, this doesn't mean she's an expert on plants. She was working and doing her job. Why do you call her lazy?

You don't say what you asked Jennifer. Reading the tags on the plants may be the best way to get information in a big box store. Don't expect an employee making minimum wage working in a big box store to have a degree in horticulture.

If you want expert advice you should be shopping at a nursery rather than a big box store. Unfortunately you won't want to pay the higher price that comes with hiring a more specialized staff.

Review
#569667 Review #569667 is a subjective opinion of poster.
Reason of review
Poor customer service