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Lowes - Light Fixture Review from Houma, Louisiana

1.0
Details
I went to the Houma, Louisiana Lowes and i experienced a very rude guy by the name of Kevin and i asked him about light fixtures & he looked at me like 'are you *** or what, you should already know this'. And he talked to me the same way so i told him i no longer need his assistance because he is being very rude. So then i left there and went to Home Depot & got a very nice gentlemen to help me and then i purchased what i needed from there. I will NEVER go to Lowes again!
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1 comment
Anonymous
#987684

He is very helpful and He was probably handling a material list for me (thanks Kevin )

Review
#604926 Review #604926 is a subjective opinion of poster.
Reason of review
Poor customer service

Dryer Review

1.0
Details
Go to appliance store for appliances. Not Lowes. They do not know anything and do not do any repairs etc. also avoid whirlpoop-poo at all costs. My dryer quit heating after 2nd week.
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Review
#604126 Review #604126 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Warranty Review from Indianapolis, Indiana

1.0
Details
I bought my house last year. The lady I bought it from had a warranty on the gas water heater. I called and they said parts and the water heater are under warranty. the catch i have to bring in the broken water heater tonget the new one. This means that i have to hire s plumber to remove it. Take it back to the store and then have the plumber come back to install it. Really? Well you have lost my future business and i am going to share this with anyome and everyome so jn hopes you lose their business also. ridiculous.
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1 comment
Anonymous
#954606

Lowes didn't make the water heater and are not responsible for the warranty, the manufacturer is. If you have a complaint about a warranty it should be directed toward the manufacturer, not the retail store.

If the person who bought the water heater (and it wasn't you) didn't like what the warranty covered they could have bought it elsewhere or purchased a service plan that would have covered the parts as well as labor.

Perhaps the person you bought the house from was comfortable with doing their own labor and didn't mind a warranty that covered just the parts. You really shouldn't be complaining anyway as you didn't purchase the water heater.

Review
#603899 Review #603899 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Tulsa, Oklahoma - Exterior doors with locks that don't work

We bought two exterior reliabilt doors from lowes. It took over a month to get them installed. Not a problem. niether door had a workable lock. We submitted a complaint the next day. Been over a month and still no locks to exterior doors. No satisfied. No word from lowes. We paid over $2500 for these two doors. It is amazing to me that it takes 1 month to build the door and over a month to build the locks. Customer service at Lowes has been great but to no avail. I know the problem lies with reliabilt but I also feel that since Lowes sells the product, they need to accept responsibility for them.
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Review
#603431 Review #603431 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • Exterior Doors
  • Reliabilt

Lowes in Casa Grande, Arizona - Hard to get Vet 10% off.

4.4
Details
Even though my husband went to the trouble to get a sticker on his drivers license proving he is a Vet, it's not good enough for Lowe's. They require The Vets to go to the very large amount of TROUBLE!! getting a card from the Veterans Administration. We are going to Home Depot from now on because they aren't so picky. We have spent a lot of money over the years at Lowe's so it is their considerable loss. Imagine such a large company afraid to lose a few dollars over this issue. Are they more concerned with keeping a few bucks over allowing Vets a small discount.
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4 comments
Anonymous
#969667

A 10 per cent discount is a lot of money if buying a appliances ...often hundreds off...it's only right to ask for verification...You can pay full price and return later with proof and get your discount taken off.

Anonymous
#953341

Why isn't your husband the one doing the complaining? Furthermore, there isn't any reason for a Vet to receive a discount.

They have done their time and are no longer on active duty. I can see active duty military receiving a discount, but a Vet is no longer putting their lives on the line. IF Vets need to have a discount, then law officers, fire fighters, EMTs, etc.

should all have a discount too. They are in a much more dangerous line of work than retired Vets are.

Anonymous
#953371
@anonymous

ANONYMOUS

WERE YOU A VET, IS ANYBODY IN YOUR FAMILY { CLOSE} A VET YOU SOUND LIKE A HIPPY DIPPY OF THE 60'S. BUT THERE ARE A LOT OF PEOPLE SAY THEY ARE VETS THAT ARE NOT

VETS IN YOUR GOVERMENT EYES AT LEAST ONE DAY ACTIVE DUTY DURING PERIOD OF WAR WHICH STOPS ALL WEEKEND WARRIERS OF 1960-1970 UNLESS THEY WERE ON ACTIVE DUTY ONE DAY THIS DEFINATION IS ALSO THE GOVERMENT'S DEFINATION FOR VA LOANS ETC IN THE 70'S IN MY CASE EVERY TIME I WALK IN TO LOWE'S I LIMP BECAUSE MY KNEE LEGS ,SHOULDER WERE BLOWN UP AND I SPENT 6 MONTHS IN hOSPITAL'S IF LOWES ASKS FOR MY DD214 I WILL SHOW IT TO THEM.

Anonymous
#953382
@anonymous

This is the Lowe's policy on the Military Discount. Does your Husband qualify?

Also, it is the exact same as the Home Depot policy.

Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor Retired Veterans and VA Recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, Retired Veterans, or VA Recipients.

To qualify for the Everyday 10% Military Discount, you must:

Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card.

Or:

Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the Veteran community on these three holidays only.

The Military Discount must be used on personal purchases only and cannot be used for Lowes.com purchases, previous sales, or the purchase of gift cards or services including product installations. It cannot be combined with the Lowe’s Price Guarantee, or promotions such as "Spend and Get," "New Mover," "Project Starter," "Your Choice," or discounts such as Quote Support Program (QSP) quotes.

•1 Armed Services — US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard, or the National Guard and who are in active, reserve, or retired status. •2 Retired Veterans and VA Recipients — Veterans who have retired after 20 years of service and/or those who receive VA Benefits •3 Immediate Family — Spouses and/or dependent children (up to 18 years old.)

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Review
#602884 Review #602884 is a subjective opinion of poster.
Pros
  • Their products and their cashiers
Cons
  • Veterans discount policy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Lowes in Ridgeway, Virginia - Worker damaged vanity top and Lowe's won't do anything about it

We bought a bath sink from Lowe's and had them put it in. When the installer took out the old sink he cut our vanity top just about all the way around. The man said he didn't do it and that we bought a sink that was smaller than what we had and the cuts were already there. I thought that was why we paid $35 for someone to come and measure and tell us what we needed to buy. Now we have to look at all these cuts and my bathroom looks worse than before. Martinsville, Va Lowe's SUCKS!
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1 comment
Anonymous
#952808

Home Depot is worse than Lowes. Home Depot lets their employees get hit with merchandise, doesn't follow up on injuries starts out giving their employees hours then reduces them to only 10 hours a week.

If you need a job stay away from Home Depot. It's horrible to work for.

They will suck you dry. They work you and don't pay anything.

Review
#602257 Review #602257 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Garage Door Opener Review from Knoxville, Tennessee

2.7
Details
I am a handyman working for myself, and pay for leads on homeadviser.com. Service d a customer last week who had an issue with an old craftsman garage door opener. I had reprogrammed the customers remote after (paying to) receiving the lead and charged the customer only $75 ( -$17.50 for lead + $10 for gas, 45 minutes travel each way), while I was there the door never door worked fine (ice storm was causing power to go on and off while there. Left homeowner happy. Received a call later that door was malfunctioning again and returned at no charge. Discussed the problem with homeowner, who decided he wanted to buy a new opener and have me install it the next day for 150. When the customer purchased the garage door opener they asked how much he was paying to have it installed. They counter offered for twenty dollars less, and sent someone to install it. It is almost impossible to compete with these stores who have such large volume sales. I know customers want low prices but lowes and homedepots practices are running me out of business. It's also the luck of the draw, many of there installers have little experience and are not properly compensated for their time. Soon people will call for a problem that needs someone with experience, and no one will come.
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1 comment
Anonymous
#1041498

Lowe's Treated Deck Lumber -Contaminated!!!! Do NOT BUY!!!!!!!!!!!

Review
#602063 Review #602063 is a subjective opinion of poster.
Reason of review
Pricing issue

Staff Review

3.0
Details
Every time we go to your store we can't get anyone to help load merchandise. There are more red vested workers than customers sometimes and still no help. I have even asked for help that didn't work. Wheeling and St Clairsville stores are the worst. Found simple solution 84 lumber bye!!!!
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Review
#601491 Review #601491 is a subjective opinion of poster.
Reason of review
Poor customer service

Fireplace Review

2.3
Details
I bought a gas fireplace item number 469224 pleasant hearth brand and malfunction causing the house to fill with smoke causing major damage to my house
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Review
#601484 Review #601484 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes - Staff Review from Newark, New Jersey

Asked for help at the longview wa store as a worker walked by on his cell phone I asked to get help he nodded kept walking. Went to the customer service for help but they were to busy painting and hanging the painted paper told me it was on isle 8. I've shopped there and have purchased my appliances there. But after they poor customer service home depot you now have my business I will go out of my way to be treated like a customer.
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Review
#601082 Review #601082 is a subjective opinion of poster.
Reason of review
Poor customer service