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2.0
Details
LOWES store#2652 FERN PARK Florida.. Terrible customer service from the "so-called" manager Paul down. I had to confront 7 employees until I found 1 Employee that acted as if he worked there. Complete lack of professional courtesy, or any courtesy period. Employees...
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Review
#588152 Review #588152 is a subjective opinion of poster.
Cons
  • Lack of response
  • Customer service received
  • Poor customer service
Reason of review
Poor customer service

Lowes in Solon, Ohio - Bought something...returned it and they didn't full amount

1.0
Details
bought an expensive ceramic grill. it was delivered. when we opened it all up, it was damaged inside. Lowes came and got it, but the credited our Lowes charge $592.92 when purchase price was $614.57. the customer service line says to call the credit line, the credit line and the credit line says to call the store, the store says to call the credit line....seriously? $21.60 no one returns calls, or emails. last year we spent more than $10K with lowes as we fixed up the new house. This years Masterbath redo goes to HOME DEPOT!
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Review
#587691 Review #587691 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Order processing issue
Loss
$22
Preferred solution
Full refund
Tags
  • Refund Error

Other Product Review

1.9
Details
Lowes and there employees are a joke ........... everyone knows it
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Review
#587562 Review #587562 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Woodstock, New York - Nightmare construction

1.0
Details
it has been nothing short of an ongoing nightmare that started back in april, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned upside down, living in demolition for weeks on end, among other things. I am beyond disgusted with lowes. Lowes was paid in full but failed to deposit the monies in escrow pursuant to ny law.shareholders of this company should run for cover. Lowes was also paid in full but failed to deposit the monies in escrow pursuant to ny law.
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Review
#587319 Review #587319 is a subjective opinion of poster.
Cons
  • Attitude or customer service
  • Lack of response
  • Poor customer service
Reason of review
it has been nothing short of an ongoing nightmare that started back in april, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned u
Loss
$50000
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE

Return issues @ Lowes Janzten Beach

1.0
Details
Lowes is really horrible about returns, sometimes even with reciepts. They love to sell product but do not like to handle returns..I have had nothing but trouble each and everytime I have needed to return anything, customer service is horrible. I have been told I had made bunches of returns, which was not true, I asked when the last return was made, I knew I hadn't returned anything for at least 6 months & they couldn't tell me dates or any details. I have made bunches of purchases but not bunches of returns. I will no longer be purchasing anything at Lowes only Home Depot
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Review
#587005 Review #587005 is a subjective opinion of poster.
Cons
  • Customer service received
  • Attitude or customer service
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes Manager Review

2.2
Details
I had a run in with the manager he offered no help ,just smart remarks . I will never go to chambersburg lowes , shippensburg lowes thanks me for my business.THANKS ALOT SALT AN PEPPER HAIR MANAGER STEVE!!!!!!
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Review
#586285 Review #586285 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Evans, Georgia - Bad customer Service they cannot speak english

I have been with Lowe's forever and have never had problems on making payments thru my bank. Now they changed their billing address and I quickly got a couple months behind, no big deal I will just pay it and change the address. But one problem because I was behind on payments their customer service from India or some Foreign country keeps calling wanting a payment now. Are you serious Low's can not hire people that speak ENGLISH that's the problem you are arguing with someone that you ca not understand what a bunch of idiots they are the same as AT&T the same thing happened there as well. I am closing this account
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3 comments
Anonymous
#937333

just look out all their installer are going to be same way.they are getting read of all small guys that speak english loosing are jobs after 15 to20 years. 150% serves no bad jobs. so lowes sucks.

Anonymous
#935874

Wrong company. A bank owns and operates the card, not Lowes. You were made aware of this when you signed up for the card, but like all consumers you only hear what you want to hear.

Anonymous
#935794

Why are you complaining about Lowes. Lowes does not own your credit account.

You have an account with a credit company that issues a card with Lowes name on it. You should be complaining about them, not Lowes.

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Review
#586190 Review #586190 is a subjective opinion of poster.
Reason of review
Problems with payment

LOWES CREDIT CARD FOR QUEBEKERS: NO THANK YOU

1.3
Details
Lowes credit card has been issued to me last year and I try to use today (for the first time) to purchase items that are available online only. I called Lowes to order the items and gave the representative my address and told him that I would use my Lowes credit card. Guess what.... you cannot use your Lowes credit card for online purchases if your are a Quebec resident. As I found this situation ridiculous and frustrating I wanted to understand what their policy is! so I called the Lowes and they told me that thy understand my frustration but there is nothing they can do. they cannot give me what is the rationale for the different treatment for the quebec residents! now guess what I am going to do with this credit card!!!!
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1 comment
Anonymous
#935000

Put it where the sun does not shine?

Review
#585657 Review #585657 is a subjective opinion of poster.
Cons
  • Customer service received
  • Poor customer service
Reason of review
Poor customer service

Refrigerator Review

Dented refrigerator and stove. Sent back. Took 2 months to get refund. Never again.
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Review
#585621 Review #585621 is a subjective opinion of poster.
Reason of review
Bad quality
1.4
Details
Lowes sucks ! False advertising saved by disclaimers.
Lowes sucks! I orderd and paid for two 55 packs of osb and two sliding doors online. I drove an hour to the nearest lowes and they wouldn't give me the osb becuase it was a false advertised price. I waited a week and they finally called to say they have disclaimers and...
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1 comment
Anonymous
#1213858

did you make the Lowes you travel to the store you attempted to pick up materials, were you in a different state looking at the LOWES >COM add?.I am surprise if the way you acted is anything like the way you wrote your complaint, Home depot is looking for folks just like you.

Review
#585605 Review #585605 is a subjective opinion of poster.
Cons
  • Rude executive associate
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Let the company propose a solution