Lowes Reviews and Complaints

It just amazes me at how people can place an order on-line and strut into a brick and mortar store and expect people there to instantly solve the problems they caused. It's just not that easy.

If you are going to buy in the store, just go there and make the purchase rather than getting on the computer and risk screwing the order up. No, I don't work for Lowes but know enough that you looking to the wrong people to solve the problem you caused.

Pets are welcome at Lowes in Jacksonville, Arkansas

While I'm a pet lover, honestly, I would never take my pet in the car on a subzero day. That is irresponsible to your pet's life; what if your car broke down and you were stuck unable to warm your little dog?

It was not an emergency so you could have put off shopping for your remodel items another day with there weren't any contractors in your house. Or, one of you could have stayed home with your pet, or you could have hired a pet sitter, or left your pet with another family member.

But to take your small 5 lb dog out with you in the car in subzero weather where exposure to the cold and death were real risks if your car broke down or you had an accident, etc, is selfish, thoughtless to your dog's safety. I say you are acting spoiled to think because you came in to spend money all the rules had to be changed for you, and you show disregard for the safety of your little dog to even take your dog out of the safety of a house and on the road in the uncertainty of a car ride in subzero weather!

Dogs have frozen to death before in warmer temperatures than you state, by being left outside to go to relieve themselves without supervision. Selfish, spoiled and thoughtless dog owners. So let me get this: every time someone is going to buy whole set of appliances or room renovations, they have the right to go against store policies and bring in their pets to any store, and then leave insulted when they are told it is not allowed?

If your dog was a service animal you would have the right; but you weren't born yesterday and it is well known that many stores have a 'no animal' policy.

But the worse thing about your complaint here is to learn you thought nothing about the safety and wellfare of your small dog, because if you did, you would know exposure to subzero through getting stranded in a car is more threatening to a small teacup-size dog than being in the safety of a house.

You could have locked your dog in a room where the contracters don't go, o rone of you stay home and communicate to each other by cell about your renovation purchases one from the store, and one staying at home with your dog, or any of the other things I wrote, but no, you wanted to risk your dog's life, somehow making it seem smarter than leaving your dog at home or with someone else you trust. If you have $$ to remodel, you sure could've put a little bit aside to pay for a pet sitter than lug your pet into sub zero weather and put it at risk to frostbite or death from freezing.

Stop taking your dog to the store. There is a reason no pets are allowed in certain stores.

Where did you get the notion that Lowe's was a pet store? It's called Lowe's Home Improvement, not Lowe's pet supplies.

Glad to see on of the Lowe's has the balls to enforce the sign on the front door "NO PETS ALLOWED"

well now that your boo boo is all bandaged up, maybe you will take a couple seconds to think about

the situation and how it played out from an outside perspective.

A complete stranger came up, dropped open box's on my register and and is bleeding, not everyone has

the constitution to deal with blood, or even look at it.

And if you were so worried about your injury why didn't you go immediately to the first aid kit located literally directly by the customer service counter. Clearly the priority was the purchasing of the blinds, so i would think that you would be pleased with the service you received.

And as a fellow Lowe's employee, i would like to thank you for damaging several products and then leaving the store with out paying for them. theft looks good on you.

Good, shop at home depot, Lowes has enough customers that the world revolves around. Giving a time frame is harder than you think.

Problems do occur at customers homes. Example, two 29 cu fridges on the truck being delivered, at one customers house they may have a door that the fridge can roll right on in and the delivery won't take long to do and the same size fridge at another customers house the driver may have to take apart the fridge to get through the door and put it back together and hook it all up and take one out and tear that one down also which could take three times as long as the last stop with the same size fridge. Trucks may have 13 stops/deliveries that day but yet some of you want a time because you don't have time to wait around for Lowes. Stop and think about how hard that driver is working to service all those customers on that day.

But yet him and the delivery department get *** on and some call customer care.

keep in mind. You are not the only customer they have to service that day, Be gratefull and patient or else go get it your self

I have had numerous dealings with Lowes over the years and the deliveries are scheduled at time of purchase. So when you purchased it a screen pops up with next day morning afternoon or evening delivery times and if on the next day all the morning of afternoon slots are full by other customers then you get whats left for that day or the next days schedule appears.and then it is likely that a morning time frame would be there as well.If your plumber was scheduled to be there then shame on you for scheduling him before the materials were on the job site but your plumber would have probably stopped by lowes and picked it up on the way there.

Or you could have used Lowes installation and in which case their installers would have worked it out with delivery or carried it to the job themselves. When I had mine installed it was about half the price of an outside contractor anyway

quit your crying! Do you think that the drivers can predict what is going to happen during their day?

NO! Go and pick up your ***, that would solve your problem.

I would expect they already had the day time deliveries booked by customers who had bought before you. A truck can only make so many deliveries in a day.

Did you expect them to bump somebody who scheduled a delivery before you just to make you happy?

Sure wouldn't be fair to the other customer. They did the right thing.

I am sure you were speaking to a person that does not handle any of the exterior sales, because the person that does handle the exterior sales (like A/C units) is not normally in the store. The PSE (project specialist exterior) must come by your house to give even a ballpark estimate (there is no cost anyway?).

I personally would not talk to anyone except for the PSE regarding an A/C install, because they are the most knowledgable. There are a select few installs that require a home visit before a quote is given, but it is necessary.