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Bad service in Merced store. | Lowes review from Atwater, California

My wife and I went to the Merced store for some curtains for our bedroom.The service was so bad that we left and went to home depot where we spent $200.00 and was satisfied with the service.We went to lowes in Merced and contacted a sale person that said she could not help us but she will get someone.We waited approx 15minutes and no one came to help us.We then went to the cashier who at that time no customers was there and she said she will call for someone.An employee came and said she could not help us but she will get someone. after 10 minutes no one came, We then asked to speak to the manager and was told he was in a meeting.I give home depot an A plus and lowes an F for their service.My name is gene Briggs ( genobriggs@gmail.comm) Thanks for your time.
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1 comment
Anonymous
#1281004

Being a remodel contractor, I spend time at both stores in many locations. Overall I have found Home Depot employees to be both a little more helpful and friendlier. I thing management uses a different approach at HD.

Review
#629707 Review #629707 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Tile Review

I was in your Moreno Valley mall store, was there to buy 1100 sq ft of tile, it took 15 minutes before some came to help, then he couldn't help, then a lady came to help, while we were talking, a white man came she left me and my friend standing there and went to help him, I went to Home Depot and bough my tile, though you need to know this, other then social media or cnn.
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Review
#629581 Review #629581 is a subjective opinion of poster.
Reason of review
Poor customer service

Guarantee not upheld at Lowes!

1.5
Details
Bought some shrubs from Lowes in Oct. on sale. Was told they are still under the 1 yr. guarantee and would be replaced if any problems. At the end of April I called and explained to them some of the shrubs did not make it. They said to bring in the shrubs and the receipt for an exchange. I did as instructed and was even told to go and get the replacement shrubs from the lawn and garden center. When I returned to the desk another women ( Donna) came and said I am not going to let you return them since you bought them on sale. I said they have a 1 yr. guarantee and they told me to bring in the plants for a exchange. She then called another manager (Phil) very overweight guy, who said it is up to him and his discrepancy and he had already lost money since they sold them on sale and was not going to let me return the items and loss more money. I ask why they do not put up a sign saying, that if you buy something on sale you can not exchange it but you have you to pay the difference. He said he has the last word and they do not have to say anything except their policy is: it is up to the manager if he wants to let someone exchange or return something.
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Review
#629312 Review #629312 is a subjective opinion of poster.
Cons
  • Manager attitude
  • Employees attitude
  • Will not uphold guarantee
Reason of review
Warranty issue
1.0
Details
I see so many customer complaints online, and a lot are directed at the employees. Believe me, I understand not every employee is great. But, quite a few times, it's NOT the salesperson who is screwing up your order, or denying your warranty, etc. Most of us bend over...
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13 comments
Anonymous
#1797554

At store 1669 in Lansdale, there are many very fine work staff. I had a great experience with ALISHA who solved a very vexing problem for me.

I need not go into details.. But I asked her how long she worked at the store. She said 9 years. I nearly fell over.

WHY? Because this woman was the very soul of patience and her vocal tone never rose above a soft but emphatic decibel. I told her that she deserved the big bucks and we both laughed.

VERY GRATIFYING> I am a renovator and have been using LOWES since 1998 in LONG ISLAND, NORTH CAROLINA and since 2015, Pennsylvania. JA McMurdo I AM NOT PISSED

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Review
#628052 Review #628052 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Work Experience Review from Saint Louis, Missouri

4.3
Details
I was just fired from Lowe's. Last year I was diagnosed with prostate cancer and missed some time off due to being ill from my treatments. It wasn't until after I was put on a final for missing work that they agreed to wipe the slate clean because I brought up other situations where employees were allowed to miss more time than me and had been there less time than I. So I had 3 occurrences as they call it since Jan 1 when they said they were wiping the slate clean and I was told that I had more than 5 and I was let go. I still believe I should have never even been on a final. I have cancer I mean really I know for a fact one other employee was allowed to miss weeks at a time due to anxiety. Which our H.R had a special arrangement for him. By the way I was told by the Store manager and ASM that they checked for me and I wasn't eligible for FMLA when I was going through treatments.
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2 comments
Anonymous
#1214472

You were eligible for intermittent leave. HR and management should have informed you.

File a claim against them. You will win

Anonymous
#996269

Yes you were able for FMLA, you HR should have had you apply whit the Reed Group. They handle the FMLA process!!

Your cancer is a reason to be approved for FMLA!!!! It is for serious or chronic conditions

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Review
#627976 Review #627976 is a subjective opinion of poster.

Bait and switch!! | Lowes review from Phoenix, Arizona

2.0
Details
Bait and switch!! - Lowes review
Ordered a light fixture Item #: 411817 Model #: 1271 SN, which is pictured on line as a 3 light fixture. I received a single light fixture. I called the 800 number where the agent advised me that they have a disclaimer that states they are not responsible for errors on their website and I could order two more lights at 3 times the original cost if I like. She went on to say that it was pictured with 3 separate lights. I pointed out that she was incorrect. After listening to her lies and misinformation, I asked to speak to the supervisor, all she did was to fob me off to the local store taking no responsibility to correct the issue.
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Review
#627736 Review #627736 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Store Atmosphere Review from The Crossings, Florida

Just spent a wasted two hours wandering through Lowes on 137th Ave in Kendall. I keep giving this store a chance but waiting for help is like trying to finding a needle in a haystack. The customer service here is the worst!!! I would rate a -4 when you finally get the lady we got her attitude was we don't do that so you should not be here. Thanks lady I believe you are right, then I heard over the loud speaker 9 calls for help in the wood cutting area I strolled on by just to check it out since I could find no help and needed to empty my cart put back by intended other purchases. Went by just to see if it could possibly be true or my imagination wow disabled lady with a dog that sealed it for me! Home Depot here I come! I done trying to justify your existence in my neighborhood hope business like yours gets better or leaves!
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Review
#627381 Review #627381 is a subjective opinion of poster.
Reason of review
Poor customer service

Loose and bulging carpet from poor Lowe's installation | Lowes review from Belle Vernon, Pennsylvania

1.0
Details
THIS IS COPY OF LETTER SENT TO BETTER BUSINESS BUREAU AND LOWE'S RESPONSE. In Nov 2011 Lowe's installed 6 rooms of carpeting. 13 months later, the carpet was sagging and bulging in 2 of those rooms and a seam was showing in a 3rd room. Lowe's re-stretched the carpet in the 2 rooms and fixed the seam even though it was 1 month past the 1 year installation warranty. 1 year later, the carpeting in the same 2 rooms started loosening again, creating hills more than an inch or 2 high, and the same has occurred, to a lesser degree, in 3 more of the rooms. The carpet is bulging, can be lifted off the floor easily and it is hard to close the bedroom door because the carpet has bunched at the strip. In addition, the same seam is beginning to show again. During the 5 months we have spent trying to get Lowe’s to resolve this problem, I discovered that they did not follow proper industry standards according to Carpet and Rug Institute (CRI) which require the installer to “allow the carpeting to sit for an appropriate period of time before installing (at least 24 hours).” Ours was installed the same day it was delivered; in winter, where, according to those standards, temp made an even bigger impact. In addition, a "helper" did most of the installation in the two worst rooms. According to the Install Mgr from Belle Vernon Lowe's, who finally did come out and look at the carpeting after 5 months of pleading, “You can lift it. This is an installation problem.” “The carpet itself is in good condition.” “The helper was only supposed to carry carpeting.” He seemed genuinely surprised that the helper actually installed carpeting. Two days after his visit, the Lowe's Belle Vernon General Manager called to say that "Yes, it is an installation problem. Because it's past the one year warranty, we can’t do anything for you.” A letter sent to Lowe's Corporate resulted in the same response. They all say there is nothing they can do, but I counter that there is nothing they are willing to do. I understand completely that businesses need to protect themselves against unreasonable claims. I even understand that these problems occurred after the warranty expired so, technically, they are not required to fix them. What I don’t understand is what kind of company acknowledges that their poor installation caused a problem (which became obvious only 1 month past the warranty expiration and then occurred again 1 year after they “fixed” it) but then cares so little about customer satisfaction that they are only willing to do that to which they are legally bound. What I am left with now is that this is the quality of Lowe’s work and, apparently, they are fine with that standard and perception. Their customers are not their priority. Doing the bare minimum is. -----------------------------------------------------------------------------Lowe's response was "YES, IT'S AN INSTALLATION PROBLEM, THEREFORE, IT'S PAST THE WARRANTY; AND WE HAVE NO RESPONSIBILITY.----------------------------------- We are not surprised with this response since, as we stated in our original complaint, that has been their response all along. We are disappointed that Lowes refuses to accept responsibility for, by their own admission, their bad installation. Ours was not a situation where something wore due to use. It was a sub-standard installation that failed very shortly after the warranty expired. Quality carpet installation would not produce these severe bulges and hills within a 2-3 year time frame. This has been a costly lesson for us that we hope others do not have to experience. We made a mistake entrusting Lowes with this expensive, and now unsightly, project in our home. Based on their unwillingness to stand behind their mistake, we will not be entrusting them with our future business. In addition, we hope this information can help others know what they may experience if they decide to use Lowes for this type of service.
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1 comment
Anonymous
#1327082

I am having the same issue with poor carpet installation from Lowe's. Would you be willing to (or have you already) complained via the PA Attorney General's Website?

If enough consumers complain, we might get Lowe's to stop taking advantage of customers like this...and perhaps get some resolution.

Thank you for your consideration. Edie

Review
#627089 Review #627089 is a subjective opinion of poster.
Cons
  • Lack of responsibility
Reason of review
Bad quality

Lowes - Washer And Dryer Review from Winter Park, Florida

1.0
Details
Lowes in the villages is a racist store. First of all the villages have a small percentage of black residents. Iam from ocala florida. I went to the villages lowes because they had a washer and dryer that was not offered at any of the three lowes in ocala. I found out that they offered 10% off your total if you were a veteran. I gave them my military id card and my dd form 214 form but they would not accept it. They did not accept it because they say it did not look like the ones that they had on file. The ones that they had on file showed a white persons face mine showed my face which is black. i dont care about the 10% DISCOUNT but dont DISCRIMINATE. Ive serve my country protecting black and white. I feel bad. I will never step foot in that lowes again.
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Review
#626423 Review #626423 is a subjective opinion of poster.
Reason of review
Poor customer service

The worst customer service ever seen | Lowes review from Nanuet, New York

I bought a snow thrower a year ago. It was a refurbished one and never mentioned to me. Its chute wasn't built in the right way. Took it to the store three times for repair. Imagine how hard to carry that machine to the store each time. Now three months have passed since the third time repair started by the store. No reply yet. Also they cancelled my Loews credit card without my knowledge or information. I called several times for the current status but they put me on hold for 32 minutes and hang up on me. I never go to Loews anymore.
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Review
#625839 Review #625839 is a subjective opinion of poster.
Cons
  • Rude executive associate
  • Unwilling to help
Reason of review
Bad quality