Lowes Reviews and Complaints

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different colors. then we were told we would get a call from the carpet manufacturer rep. After two weeks, the rep came out and checked the carpet, took some pictures and said we would be hearing from Lowes in 7 - 10 days. We called today to find out what the delay and we were told it would be about another 25 days before we would hear from the installer or Lowes. This is a ridiculous amount of time to have to wait for replacement carpet. We just keep getting the run-around. So all in all, it will take almost four months to get the new carpet maybe. We will never make another major purchase from Lowes again.

I have been a loyal customer for Lowes and have bought items there many times. Today I was buying some supply and the cashier asked for an ID when I went to pay. I had told her that I didn't have an ID with me and she gave me an attitude and was just simply rude. I ended up not being able to buy anything. Im very dissapointed.

Abysmal customer service and sales service at the Lowe's in Bowie, MD. We ordered a dishwasher through this Lowes store--what ensued following our order was arguably the worst purchasing experience I have ever had. The expected delivery date, some two weeks later, for the dishwasher came and went. So we contacted the sales representative named Roy in the appliances department regarding the order. We were told they had botched the order and received the wrong model--we were told they would reorder the correct model and were assured that they would expedite it. This was a bold faced lie. When trying to follow up on the new delivery date of correct dishwasher I got a song and dance from Roy that he was working to verify the date for us, but never actually indicated when we could expect the delivery. I had to repeatedly call the store to try and get an update on our order--they never bothered to call us back despite assurances they would. Roy suddenly became unavailable to talk--always out or on vacation. I talked to Charles and Martin, also in the appliance department, to try and get some information on our order, but they proved less than helpful in nailing down a date and failed to call me back as promised to confirm a delivery date. They routinely fell back to the fact that since they did not make the sale/order the appliance there was little the could do for me. After reaching a peak level of frustration, I contacted a random manager at this Lowe's location who was able to tell me that I could expect the delivery now at a month and a half after our order date. I was very clear in expressing my frustration with the fumbling of our order and the shell game the appliance associates appeared to to playing with us straightening out their error. The general sense I got from this manager was an apathetic "sucks-to-be-you" type of response. I was shocked by the manager's tone and utter lack of interest in the situation I encountered with his staff. ***-poor all around experience.

I was in lowes granbury tx. Yesterday. I wanted to buy a drill press that was on display. The manager that was on duty wouldn't sale it to me cause she said all the parts may not be there. I own a machine shop and I told her I knew all the part was there. But she wouldn't do it. I felt like she was calling me ***. I but a lot form lowes and have for some time now. The reason I wanted that one was because there wasn't another in the box and I live 80 miles away. This took place on the 2-5-15. About 3:00 PM I don't remember her name but I know lowes will know. I really don't expect anything will be done about it. But I wanted voice my opinion. If nothing I will be going to homedepot form now on.

I found a refrigerator at another Brick & Mortar store for less and they will not match it. I spoke to customer service and they said that they were selling it lower then Lowes cost so they would not be able to match the price (able to verify online). I argued with them that their policy does not say that and that they truly do not have a true price match policy. The other retailer did not have it on sale, it was not on closeout, nothing abnormal. The customer service rep at Lowes agreed with me but said he could not match the price, let alone take another 10% off, because it was below their cost. He actually recommended purchasing it from the other retailer. Long time customer of Lowes and very disappointed, will be looking elsewhere. FALSE ADVERTISING

Lowes Home Improvement charged me a $25 late fee claiming my payment arrived one day late. I pay all my bills electronically via my bank. I'd arrenged for the Lowes payment to go out on Jan 16 since it was due on Jan 20. The bank confirmed the payment was transmitted Jan 16 at 1PM. They also said recipients receive payments the day they're sent, but may not process them immediately. I then called Lowes and was told the payment was late by one day. I asked how that could happen given the payment went out days earlier. They had no explanation, but deleted the late fee because of my clean record. Had I not complained, I would have paid an unwarranted charge.

Sounds like the same situation I am in with an above the range microwave. Has been going on for 2 1/2 months. Just rec'd a phone call from Lowes that my 3rd microwave that was to be installed today is also damaged. Same as you, 3rd time I have stayed home. In the meantime I have a damaged microwave installed in my kitchen that I can't receive a refund on. I was so angry when they called me I used the f word over and over. Not like me, but I am so fed up! Will never go to Lowes again.

I just recently purchased a walk in tub and . The sales representative was excellent.her name is LORI Goins she was very professional and also knowledgeable of the product she is indeed a true asset the lowes corporation.