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Lowes in Commack, New York - Just can't make this up.

1.0
Details
I could never think that something like this can happen or even existed. In the end of November 2014 I was looking for new refrigerator, washer, drier, electric range and over the range microwave. Black Friday Sale was still in effect and I decided to take advantage of it. Since Home Depot stated that they will not have the range and microwave available until February 7th 2015 I decided to try Lowes. December 1st : After explaining my situation Lowes representative assured that they have all appliances available in the warehouse and that everything is going to be available for delivery on December 15th. Right after that the rep. stated that the washer and drier were replaced with new models and the new models are not on sale. After the second rep. came over they said that the washer and drier in question are not discontinued. They made a mistake. I requested to have all appliances delivered on January 10th, since I was still working on my kitchen. I was assured that I will receive a phone call on December 15th and decide whether I’d like the appliances to be delivered earlier. When all was said and done the representative asked me to swipe my card and sign. I noticed that my total was $2000 off (not in my advantage), so I pointed it out. Lowes rep. apologized and took the discount off. December 3rd: I get a phone call from Lowes. Same Lowes representative calls me and states that the range and microwave are not available. When I asked when it will be available the rep. could not give me an answer saying it can be from 1 day to years, and that he simply doesn’t know. Rep tried to sell me other appliances that were not on sale or the once that didn’t match the rest of appliances. So I ordered it from another store. December 15th and all time in between: Not a single phone call about delivery or an update on status. January 9th: I receive a phone call from Lowes with rep. stating that there was a mix up in a system and that my appliances will be delivered on January 11th. Between January 9th and 10 received 5 phone calls automated and not about delivery on January 11th between hours of 9am and 11am. January 11th: 9:00am I receive a phone call and the representative states that the truck left the store and my appliances are not on the truck and the only way I can get them is if I cancel my existing order and purchase everything again (with same discount). At this point I got into a car and drove to the store where 2 hours later the manager assured me that the appliances will be delivered the next day January 12th at 7pm. All I had to do is to cancel my current order and reorder it again. I did all that. Also, once again, I had to cancel all of my plans and stay extra day in the apartment. January 12th: 8:00 the driver calls me that he is lost and he needs directions that I provide to him. Upon delivery of the appliances delivery men asked me to inspect the appliances before they bring them in. It was dark out and raining in mid-40 degrees. I noticed that the refrigerator is damaged from the back with a dent in the control panel cover. Since I waited for 6 weeks to get these appliances and the delivery guy assured that I can return it within 30 days I opted to describe the damage on the delivery paper work, both of us sign it and at least try how it will look in my kitchen. January 19th: 11:00 am. After I got back from vacation, I went to Lowes of Commack where I purchased all of the appliances and requested for the appliances to be picked up as the fridge is damaged and I’m not willing to wait again. The rep. stated that there is no problem with that. He confirmed the address with me which for some reason now was my old address. The interesting part is that I never had anything delivered to that address by Lowes. I corrected the address and the rep assured that I will get a phone call and have the pick-up confirmed. 9:00pm. I get an automated phone call from Delivery Company stating that they will pick up the appliances from an old address (wrong address). I call the delivery company and make sure that they have the correct address. January 20th: 11:00 am I get a confirmation call about pick up of the appliances between 7-9:00pm. I again confirmed the correct address and was assured that it is in fact new updated address. 8:30pm My mother calls me and says that the delivery company is there to pick up my appliances, 45 miles away from where I live. I have no words to describe how angry/disappointed/depressed all this makes me. I missed 2 days of work had to leave/go late to work on few occasions and I still have 1 damaged fridge and wrong size washer and drier.
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Review
#584779 Review #584779 is a subjective opinion of poster.
Cons
  • Lack of response
  • Service
  • Attitude or customer service
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Deliver product or service ordered

Lowes in Ypsilanti, Michigan - Devoted sub contractor for 16 years, let go no reasons

I was a contractor for 16 years with Lowe's and just let go. They say due to change. They always said we were a team. We had 100% score, we were never in repair book, and we went out of are way to do what they needed. All store employees knew who to go to with a problem. They say they are going with one company to do 7 to 10 stores and us with good reputation were not asked if we could handle it. Just a phone call to say 30 days and your done. No thanks for the 16 years we busted are butts. We had many return customers who requested my company. I had trust in Lowes but not any more. So beware sub contractors!
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4 comments
Anonymous
#1068456

Same thing happened to us in Columbia, mo. We were a 95% - 98% rating for 13 yrs.

we were the go to company for any problems for multiple stores. Got a call one day, they said 60 days but we were off the rotation the very next day. The Installed sales teams were not happy about it but the person that called me could care less of our dedication. No thank you for your service or anything.

They were about 80% of our business. Have lost all my help since.

Anonymous
#947274

The ones like us who have been with them for 13-14 years have built and put Lowes where they are today but as you already know they don't see it that way. We haven't seen a raise in over 5 years, in fact many costs have been past on to us, and I'm sure we won't for some time if ever.

What I don't understand is that they can't be that *** to think a big company will do as good of a job as what a smaller one will. No one cares about your company like you do so there they don't care as much about the finished service.

I have saved all my installs for all the years and believe me I will make the calls if needed. If the customer only knew what Lowes was really like they would most def shop somewhere else.

Anonymous
#939878

My company was in its 17th year. I got a call at 7:30 in the morning informing me they were terminating our contract.

There used to be some loyalty when installs were handled at the store level. The last few years they have gone to a centralized 'CPO" method. Supposedly the cpo is to manage projects once they are sold by the store specialist. But they don't seem to have a handle on where the materials are or when they will arrive.

They have to check with the store about shipments , and replacement materials.

We have several gold and silver awards on my office wall. And a folder full of testimonial letters.

Anonymous
#933894

You are just a number to these Big Box stores yours was16 mine was 5 lol call all your past installs they are loyal to you not Lowes I can't handle all the work and no split to themlol

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Review
#584698 Review #584698 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Lowes Installed Sales

Lowes in Port Orange, Florida - Purchasing replacement sliding glass door turned into 6 month ordeal.

Lowes in Port Orange, Florida. Paid in full for door and installation and when the first installation date finally came around the installers showed up with incorrect parts provided by Lowes. Waited an additional 3 months and the install date promised by Lowes was not honored and was told an installer would contact me and put me on the calendar. Installer finally did work which was done well. Lowes advised that a county inspector would be by between 8 am and 4 pm to sign off on work permit. I waited all day and when I called Lowes they advised the county didn't have us scheduled for inspection that day. NEVER BUY INSTALLED WORK FROM LOWES! These people couldn't care less once they have your money.
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1 comment
Anonymous
#933855

I had exactly the same issue. Took months to install

.

Seems like the installer does not really care. I am already paying for the door that has not been installed yey. Do not use Lowes if you want to get a project done on time.

Customer service sucks! All promises...4

Review
#584631 Review #584631 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Preferred solution
I don't want anything from Lowes, they have wasted enough of my time. I will not do business with Lowes Installed Sales in the future.

Positive Experience Review

Ordering blinds..Amanda was very busy,but attentive...wanted to say thanks...north Bergen store..1/20/15@145 pm
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Review
#584567 Review #584567 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes - Sales Representative Review from Virginia Beach, Virginia

This letter is to complain about service I recently received from a Lowes sales representative. I am a young woman from an Asian descent with an accent. I have lived in the United States for 20 years and I have never felt so discriminated against until this incident. I visited Lowes at 2403 Virginia Beach Boulevard, Virginia Beach, VA 23454, Store #1546 at around 12:00 pm on April 18, 2014 to purchase several items. After waiting approximately 15-20 minutes to get assistance from an associate in the Appliance Department, A representative appeared from the hallway. He proceeded to show us the washer and dryer we were interested in purchasing. Although he appeared to be knowledgeable about the product in question, he was very unpleasant from the very beginning. He was also condescending, discriminatory, and disrespectful during the entire process. Whenever I posed a question, he appeared to be frustrated, raised his tone, pounded on machines around him and spoke to me in an intimidating manner. I came prepared with several print outs of various items I was interested in purchasing. I had questions and offered to show them but he repeatedly dismissed my inquiry and instead, he lost his composure and spoke to me in such an unprofessional manner that I had no other choice but to point out his lack of professionalism and inappropriate behavior. Instead of extending an apology, this associate simply pounded on the washing machine and stated “let me know if you have a question” and walked away. Again, instead of serving a customer, he left and stood by the cash register while glaring at us as we walked away. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I did not pursue the planned purchases at Lowes to furnish a kitchen, laundry room, bathroom, and window treatment. I will be informing my friends and family about this experience and I will be taking my business elsewhere. I also have reported this to the assistant manager and the executive dept. immediately after the incident. But given the grave impact this experience had on me and possibly on many other potential customers, I believe this issue needs to be known to other unsuspecting Lowes shoppers.
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3 comments
Anonymous
#933468

Kind of hard to believe that a sales person would pound his fist on his own product.

Anonymous
#933418

Are you perhaps a person who comes in with a stack of print outs on multiple products and doesn't let the sales person finish answering one question before you start asking the next? That tends to frustrate sales people because you are wasting their time by not listening to them answer the questions you ask.

Has nothing to do with gender, race color of your hair or anything other than the fact they aren't being listened to.

Anonymous
#933413

This happened 8 months ago. are you aware that salesmen can be rude without it being discrimination?

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Review
#584371 Review #584371 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes Installation Review

Charged additional fees beyond installation fee once tech showed up at my door. 425$ for installation for 2 hours work. More than the hot water heater itself. I am outraged. I will not buy so much as a nail from lowes again and Will tell everyone who will listen what a rip off Lowe's is
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Review
#584361 Review #584361 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Pricing issue

Lowes - Maytag Dishwasher Review from Caledonia, Wisconsin

2.3
Details
I bought a maytag dishwasher from lowes and got screwed big time. It leaked steam out of the side and wrecked our new cabinets floor and countertop. And after three trips back to lowes and hours of argueing on the phone we had three techs come over and all three did nothing. They said there was a problem but could do nothing to fix it. Now our warranty has expired. Got no satisfaction at all. Ended up putting silicone on the vent to stop the leaking. Thanks lowes and maytag for doing nothing but screwing me hard.
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Review
#584337 Review #584337 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes - Bosh Dishwasher Review from Brandon, Mississippi

2.0
Details
Building a house had purchased a lot from lowes They had a Bosch dishwasher that was reduced because they said it had a dented kick panel It had actually been dropped It took longer than 30 days to install and when we tried to return it we were out $369 no refund for their garbage
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1 comment
Anonymous
#933750

If you bought a damaged clearance appliance and then sat on it for over 30 days. Frankly that is your fault.

It says very clearly the return policy on the back of every receipt.

Its not Lowe's fault you were naive enough to purchase something like that, and then wait so long to return it.

Review
#583806 Review #583806 is a subjective opinion of poster.
Reason of review
Bad quality

Led Lights Review

went to buy led lights at $20 each asked fir the instore coupon that the govt iffwrs they saud they were out and i qould have to gi home prunt myself and return they wouldnt print them in store sorry lowes, theres a home depot nearby wont wver return
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Review
#583804 Review #583804 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Website Review

3.3
Details
The mobile website is worthless.
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Review
#582634 Review #582634 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Poor customer service