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Purchase of damaged idem/cull idems | Lowes review

On a given day I wish to buy an appliance that is damaged and request to pickup next day which I am told OK we will put a pickup next tag on it or to be delivered next day. No problem. But on the next day I wish to buy a bundle of damaged lumber/shingles/ on different end of store But the sales person [states its company policy you buy you have to take it with you when purchased. You tell him/her you are in a auto and have to get a truck and would like to pickup next day or later. Reply, No can do Company Policy it has to be taken when bought. Why? It's a sale and a Sold Pickup later tag could be put on it as was the appliance. Who makes Company Policies A manager at a given store or the owner/s who pay the employees/manger who tells a person its Company Policy. I would like a reply by mail to 104 Spring Road, Laurens, SC 29360 or Email to Kathyjohn@yahoo.com. I don't understand why Lowes has a price posted on a idem and a customer who wants to buy but you Have to take it when you buy No working with customer giving him/her time to get a truck/trailer to haul. No One Store by name but told at more than one. If you have a written policy stating I would like to have a copy by mail. Thank you
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2 comments
Anonymous
#1018665

The cashier should / could have sold it as a pick up later. The cashier did not want to rering you up and get head cashier or manager to refumd rebill you items. Poor custer service.

Anonymous
#961773

The reason stores want you to take merchandise like this with you is they can't replace it and they want it gone. As you say, you intend to come back the next day or "later".

People think once they pay for it it can sit there till they are ready to pick it up. On clearance product they want it out of the store so they have room for current product they can sell.

Stores are not storage lockers. Pay for it ad take it if you want it.

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Review
#610887 Review #610887 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Management at the Lowes in Pooler

There is a store Manager and four Assistants. Only two Assistants are excellent, the rest are horrible. They preach constantly about engaging the customers. Only two of the four assistants engage. Not even the Store Manager greets. They constantly hire seasonal employees and curtail their employment after 90 days. The turn over rate is huge. The store Manager prides himself with his unethical actions. such a shame because Lowe's is an excellent company with poor Management. Trials and tribulations, constant drama on the front-end. No one addresses the actual issues. People design unique excuses for calling out or not reporting to work. Morale is low in this store. When entering this store the tension feeling is high. The store does not seem inviting.
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1 comment
Anonymous
#962047

I'm not sure how yiu can say 'Lowe's is an excellent company but they have poor management." What exactly makes them an excellent company then? Their workers only reflect the lousy management's attitudes and lack of drive.

Computers don't run a corporation. The buildings don't make an excellent corporation. The products they sell don't make an excellent corporation. Is it the "concept" that you think is excellent?

Lowe's is a wretched corporation where customer satisfaction is non existent. I'm surprised their doors are still open.

Review
#610058 Review #610058 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Rude customer service personnel | Lowes review from Belle Vernon, Pennsylvania

4.0
Details
My son and I went to the Lowes store in Belle Vernon, PA. He wanted to return a drill set that he had purchased (approximately $399.00 + tax and a two year warranty. It wasn't exactly what he wanted and he asked for a refund of his money. The cashier/customer service personnel asked him what was the problem and he explained it to her. She then called her supervisor. She told my son that he had to have a better excuse for returning the drill set than the explanation he gave her. She reluctantly then said he could get his money back . The clerk who had waited on him counted out his money and practically threw it at him. It turned out that he did not get the money back that he had paid for the warranty. Had she counted the money back to him in a civilized way, I would not have had to make a trip back to Lowes to get the remaining amount of money returned. My major complaint is that any money should be counted back to the customer. This is simply good business etiquette. It might take at least 30 seconds to do this, but the extra time would be worth it. My second complaint is the personnel you hire. These girls are bored and are boring. They are not concerned with good business practices. I will not go back to the Belle Vernon Lowes store in the near future. I will go to the Uniontown, PA store because the clerks are more pleasant and they don't give the customers a hard time.
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4 comments
Anonymous
#961030

Why did he buy it if it wasn't what he wanted? Sounds like he bought it, used it for the project he was working on and returned it when he was done.

Retail stores shouldn't be used as a rental shop. You just drive up the cost of goods for everyone.

Krystyn
#962482
@Anonymous

Another corporate cronie trying to make excuses for poor customer service ??? You're ridiculous to try to blame the Lowe's customer for having issues in their store!

Have you never bought anything that turned out to he not what you were needing or wanting or expecting ? The ONLY mistake I think the original poster made was to say they would still patronize any Lowe's store at all. There are by far way more places to buy drills or any of the items Lowe's somewhat stocks and you leave happy, not feeling like you have to go to pissed consumer to vent !!!

( no offense pissed consumer, glad you are here so we can advise each other on what corporations to avoid) And I'm here to tell EVERYONE to avoid the type of horrible experience i had at Lowes and that so many others are experiencing to avoid Lowe's at all costs , there is a high probability you will have the same wretched experience we had ! You sir are as ridiculous as Lowe's !

Anonymous
#963057
@Krystyn

Sure there are plenty of other store to buy drills. They don't want you bringing them back after you have used them either. Do your research before you go out and spend $400 on tools.

Krystyn
#963559
@Anonymous

I just spent 39.99 on an AWESOME drill with ALL sorts of attachments and a carrying bag at Home Depot. I LOVE my new drill and couldn't be happier with it.

My dad who lived to be 89 bought ALL of his tools, mowers and appliances at Sears. He was a huge fan of craftsman. I still have some of his tools and an air compressor that he bought from them some 40 years ago.

So YES there are a multitude of places to by items that Lowe's sells and you don't have to put up with their rudeness.

And do you honestly think anyone would buy a product, use it, then return it ( soooo unethical ) and then go on a public forum to complain about it ???? Nooooo way pal !!! "Anonymous" you sir are a dummy !

A little logic and common sense goes a long way !!! I'm gonna tell Lowe's they need to keep the money they are paying you to defend their rudeness and hire me to train their employees !

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Review
#609963 Review #609963 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Personnel working there
Reason of review
Poor customer service
Preferred solution
Instruct you employees to count back the money whether at check out or for refunds

Screen door installed wrong/Poor Customer Service | Lowes review from Wapakoneta, Ohio

1.5
Details
I bought a front door and screen door through Lowe's. I had Purchased the door on February 13. It didn't get installed until March 11. I bought them as is. Why it took a month to install is beyond me. The installer was supposed to arrive between 8-10 am and he didn't come until 11:30. He then was working on the doors at our house from 11:30 to 8:30. He took 9 hours. My husband was not planning to be off work all day. After 9 hours of work it was not installed right. The screen door does not latch when our main door is closed. I called the store back and told them I need the installer to come back on the weekend as we cannot miss any more work. They sent the installer on a Friday. Then he still couldn't fix it. I have called corporate and they have failed to call me back. I feel like Lowe's failed me as a customer.
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2 comments
Anonymous
#960884

keep up with calling corporate, they are slow but they get things done the right way!

Sounds like you got a bad egg, im sorry it happened to you.

I have worked with Lowe's a long time... and believe it or not, once we have contracts with some of these

installers we are legally bound to them, and we cant just get rid of them, even if we know they are garbage.

It sucks but it is the way it is.

There is no way to know who is a quality installer or not before we work with them.

Word to the wise ask for the installers who are on there 2nd contract.

that means during there time with Lowe's they received a 90% satisfaction or higher and we re-hired them. Stick with it, and im sorry!

Krystyn
#962487
@realemployeeaccout

Seriously ???? Please explain to me how the original poster or any non Lowe's employee that is purchasing an item that needs to be installed would know to "ask for an installer that is on their second contract?

" I feel like I am in the twilight zone reading your reply ! So many holes so little time !

Lowe's has people who can draw up a contract that clearly states if you fail to install a job correctly you will not be paid nor will you be a sub contractor for Lowe's any longer ! And just the mere FACT and you are stating you are a representative of Lowe's that they find it acceptable to keep contractors that do a unacceptable job 10% of the time is UNBELIEVABLE to me and PROVES LOWE'S DOES NOT CARE ABOUT CUSTOMER SERVICE OR SATISFACTION !!!

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Review
#609883 Review #609883 is a subjective opinion of poster.
Cons
  • Lack of response
  • Service
  • Customer service received
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Simply cancelled part of my order, and BAD customer service | Lowes review from Richmond Hill, Ontario

I ordered some garden stakes the other day online with save the tax promotion. The order went through smoothly. However, the next day I got an email saying part of my order has been cancelled without any explanation. I called the online customer service number, and being told no more stock. I said I can wait, with a reply "no, we don't do this.". Then I asked if they can honor the discount once get stock, a even colder reply "no". When I challenged "if this is the way you dealing with customer orders", the cold-voiced lady said "hold on, let me transfer you to the store". With hope, I started speaking with the lady in the store. After repeating the story, I got a little warm "no", "no" for the questions, and an even frustrated message: "you ordered online, so you have to deal with online customer service. I cannot transfer you back, so you have to call again." Impressed, Lowes! Jason, a pissed customer
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1 comment
Krystyn
#963431

All I can say from my experience with Lowe's and apparently yours.....don't buy from them anymore. And tell your friends and family the same.

There are far too many places to shop to buy hone improvement items where you won't be left feeling like you were screwed over while spending your hard earned money. 2k posters on here don't seem like a lot but if each of us keep spreading the word (and considering the fact their corporate office isn't doing anything to promote customer service except to hire some corporate *** to troll these boards and to bully their customers) and that everyday there are more and more dissatisfied customers, they are headed into receivership

Review
#609353 Review #609353 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Negligent misrepresentation of Lowes installer being qualified and insured

1.0
Details
Lowes of Catskill and Lowes' contractor David Bacucci of Country Mtn. Corporation are guilty of negligent misrepresentation of Bacucci being a qualified roofer who was fully insured and vetted by Lowes to perform roofing resulted in extensive property damage and economic loss. Lowe's was intimately involved in the purchase of roofing repair services, had a duty to us, promised that they only use reliable, skilled workmen who are fully insured for the work; that Lowe's breached this duty. When roofer caused extensive property damage due to careless work, it turned out insurance policy had roofing exclusion, contractor only insured to deliver appliances for Lowes. Not install roofing, yet on two occasions Lowes Specialist Lars White brought David Bacucci to property to provide roofing estimates and represented him as working for Lowes" "fully vetted by Lowes" and having "full documentation of insurance." Lowes Store Manager, Rodney Mata tendered he would file a claim with Lowes on our behalf to help with repairs from water damage when roofer left raw roof exposed during heavy rainstorm. Now 90 days later, Lowes claim agent Kelly Jo Hill has been totally unresponsive and combative regarding claim. I would never use Lowes home improvement services and will make sure to spread the word of their fraudulant business practices.
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1 comment
Anonymous
#1039666

If you contract with Lowe's to do a job and the job or the installer go bad, we, Lowe's will make good on our commitment to get the job done right.

But if you sign a contract with one of our installer and not with us, that's between you and him and not with us.

If you want to directly with one of our independent contractors and leave us out, because you thing you can save money, that's on you.

The main reason you would go through us, is for the safe guards we bring to the table. When you sign a contract with a company, that's not Lowe's you can't expect Lowes to honor someone else's contract.

Review
#609120 Review #609120 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Home improvement services
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Let the company propose a solution

Poor Customer Service | Lowes review from Overland Park, Kansas

Bought a Troy Built Power Washer and the 3 Yr extended Warranty. What they do not tell you is neither the manufacture nor the extended warranty covers Carberator problems. Today the store will tell you are covered by the warranty. Even the Lowes Service Rep will tell you that you are covered. You wont find out until you need repair. And dont waste time calling the normal Customer service or repair number. They wont give you the real answer. I had to get to the Executive Customer service to find out everything Ive been told is wrong and Im not covered Unbelievable
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Review
#609076 Review #609076 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Lowes - Paint Desk Service Review from Colleyville, Texas

Didn't need paint but just was tired of walking around looking for someone to help me. Waiting 15 min for service at the paint desk And no one has come. Store seems empty and unattended to. Very poor service. Will go out of my way to Home Depot out of my community and see if they would like to have my money. Thx lowes for a complete waste of time.
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Review
#608697 Review #608697 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Installation Review

1.0
Details
Contractors did *** job. Put new backsplash tile over old grout. Tiles dipp and dive. Floor was not leveled. Can feel it when walking on it. Asked to have it addresses in writing and twice in person. Did not resolve. Very close to being sued!
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Review
#608616 Review #608616 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Worst Paint Ever | Lowes review from Shelby, North Carolina

2.0
Details
I purchased a gallon of Valspar with the primer to use in a small room. This is absolutely the most horrible paint I've ever used and I will never purchase it again. First of all it's leaves patches. If you go back over an area that you've painted in the past 5-10 minutes it rolls that paint off and leaves a horrible looking glob of rolled up paint that will not smooth out without peeling up more of the paint on the wall. It's also thin so I had drip marks on my wall. I ended up sanding the entire walls, again, and applying two more coats. I did this prior to applying the first coat of paint. I painted another room with Benjamin Moore paint and had absolutely no problems and the paint covered well with just one coat. I'm shocked that Lowes sells a product that is this bad. It also has a horrible smell that I didn't notice with the Benjamin Moore paint. Spend more for a quality paint and skip the Valspar. In the end you will save money and be a lot less frustrated. By the way I am not a professional painter but I've always done my own painting inside my home and have never had problems like I had with this Valspar.
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2 comments
Cindy K
#959546

I notified Lowes of the problems I had with the paint. I also showed them pictures.

They agreed the paint was flawed and refunded my money. I was also contacted by the company that makes Valspar paint. I did everything you mentioned prior to painting the walls. I always do that before I paint.

Lowes believes that the paint I bought may have been in a batch that froze on it's way to the store and then it was compromised after it thawed out. Evidently other people had the same problem. I've always used Valspar and have never had problems with it before.

I am more than satisfied with the fact they took my complaint seriously and are working on rectifying the problem. They were also very nice to me and very professional on the telephone.

Anonymous
#959493

Valspar is excellent paint. Scuff your old paint with a fine grit sand paper, clean with a damp cloth and allow to dry, use a tinted primer, and then apply the cover coat. Learn how to paint.

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Review
#608064 Review #608064 is a subjective opinion of poster.
Cons
  • Product
Reason of review
Horrible product that did not do the job as expected.
Loss
$150
Preferred solution
Let the company propose a solution