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Lowes in Richardson, Texas - Maybe not the carpets fault....

here is what may be your problem: the carpet under your furniture has not been touched for two years...the rest of the house has been vacuumed 104 times...you have had the same space cleaned twice, all of the above put wear and tear on the carpet...while the protected areas remain basically new.....ITS THE CHANGE OF THE TEXTURE IN THE CARPET that gives it a "faded look" due to the cleaning and daily use process..... look down the hallway and you will notice the wear even more than the rest of the house.... I am not a spoksman for Lowes, but I did install carpet for them for 18 yrs.(retired)...We all will have that same problem when we have to keep a bed or dresser etc. in the same place for a long period of time....I do hope you will enjoy your new home.....tom
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Review
#550608 Review #550608 is a subjective opinion of poster.

Lowes in Sandusky, Ohio - Broken dryer

the dryer is 3years old. my wife called lowes to get it fixed under the warrenty she purchased. after waiting a week,a repairman came. he didn't even know how to take the dryer apart,he had to call someone on the phone to ask how to do it. finally he found the trouble. he ordered the parts before he left. it has been 10 days since he was here and the parts haven't come in yet. I have been a customer for years,i even just bought 12000.oo dollars worth of kitchen cabinets from lowes but if this is how things are run you have lost all my business.
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1 comment
Anonymous
#892190

So you have a 3 year old dryer and you expect them to have every part on hand? It doesn't work that way.

They order the parts from the manufacturer or parts supply house. Guess what? Sometimes they are out of stock and get backordered. Yes, it's inconvenient but it is also reality.

Wouldn't have been much different if you had bought the dryer at Home Depot. If they didn't have the part, you'd be crying about them as well.

Review
#550518 Review #550518 is a subjective opinion of poster.

Lowes in Tyler, Texas - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care

2.3
Details
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
Lowes - Lowe's refuses online fulfillment, changes web site while I'm on phone with corporate customer care
cust id 1963692 10/24/2014 Today my wife and I went to Lowe's to get some tools and look at tool chests. Standing in the store we check online and see this deal on a Kobalt chest, item #351117 and see they have one remaining in stock. We checked the aisle but didn't see it, or even a spot for it. We went back and looked at the demo models and saw the chest. $469, with the item number shown (took photo of tag, included here), and a new item number shown below that (Item #538545). The guy helping us is baffled but assures us that weird as this is, we obviously should get the demo. He gets the assistant manager. The assistant manager says that product is now Item #538545. We point out that online shows one 351117 available and that the product is identical (see comparison). He states that their inventory must be off. I ask him what if I purchase it online, right there. He says it won't work but try. I get to the shopping cart before he stops me and said it doesn't matter, they would just refund my money and tell me they didn't have the product. We argue back and forth, he looks locally for the 351117 chest and nobody has one. Note that the original online sale was shown to go thru 11/22/2014. He offers 25% off the $469 price. We decline and leave. I called Lowes corporate in the parking lot. Helped by a friendly guy (customer id 1963692) who listens, then starts looking for the 351117 chest. Note that my time with him ends up at 90 minutes, 9 seconds. We drive home while I'm on hold. The service rep pops back on now and then and he's clearly confused by this too. Big sale, the item is nowhere. He asks me for my store location, then reads the sale price for the item off to me. $258.99. He comments on that being a great price, keeps looking. More holding, he's trying this, trying that, commiserating with me, has repeated the sale, the price etc. Finally he says he found one! In Claremore. That's a couple hours away so he says he'll see if he can get it shipped to my house, can I hold? This is a long hold. 20-25 minutes. He comes back. His tone is change, no humor, very dry. Claremore has one, but not at the price I mentioned. He asked me what that price was again. Says he can't find it online. Am I sure it's the right item? I'm dumbfounded. I point out to him that we talked about these things, he read the price to me - and now he's acting like this didn't happen. I look online during this chat and Lowe's has changed the item price to $399.00. No sale. The $469, same item different item number, is online as well. No sign of the sale that started this. The customer rep simple says "Is there anything else I can help you with?" No, I guess not. So here's my complaints: 1. Lowe's online posted up a nice sale on a toolbox that simply was not available. Anywhere. On October 24 for an item sale lasting through 11/22/2014. 2. Lowe's took an item, changed the item number, and bumped the price up $100 and refused to honor the sale price of the item simply because they changed the item number. 3. Lowe's literally changed the website information during my 90 minute customer service call, then denied that the sales information, which I'm posting here, even existed. I can't imagine this is legal, but I don't think there's really any customer protection in America any more. All I can do is vote with my wallet and share this experience publicly. There aren't so many hardware store options any more but I know how to buy online from Amazon. I won't purchase from Lowe's again.
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Review
#550279 Review #550279 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Bait and switch
Reason of review
Poor customer service
Loss
$269
Preferred solution
Deliver Item #538547 (formerly Item #351117), in good condition, to my home for $268.99

Lowes in Gainesville, Florida - Can't find anyone that will help you!

I went into the Lima, Ohio location today and could not find a living soul to help me out. I asked Customer Service if they carried "bender board?" Which she replied that she did not know what it was, but to check with lumber. I asked the gentleman in lumber if he knew what "bender board" was and he replied that he had never heard of it but to check with the project desk. I waited at the project desk for 20 min while the girl working the desk remained on the phone, completely oblivious to the fact that a customer was there. I left the store furious and went to Menards instead. I will never return to this location again!
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1 comment
Anonymous
#889100

Not every one knows what benderboard is. Perhaps you could have helped the situation by explaining that it's a board used for forming concrete.

They may well carry a product that would fit your needs but under a different name.

Chances are that most people at Menards don't know what benderboard is either. You would have saved yourself a lot of time if you had just explained what you were looking for.

Review
#549073 Review #549073 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Lowes - Installation Review from Atlanta, Georgia

3.0
Details
My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator. It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a month later he was rude as *** to my wife and repaired the paint (which was scraped off because of the improper installation) with a bottle of freaking white out. The third purchase was a washer and dryer set ( $1200 ). The first dryer was defected and the second was (wait for it)damaged being unloaded. Im completely over Lowes. I purchase from them because they are local and I try to keep my money where i live. Customer service is a dying art. I will pay more money for good customer service and a good experience. Lowes doesnt fit that bill.
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Review
#549061 Review #549061 is a subjective opinion of poster.
Resolved

Resolved: Lowes in Hanover, Pennsylvania - *** Job On Doors and Storm Door Order

1.0
Details
This is the second incident with our local Lowes in PA. This time it concerned two inside doors and two storm doors. It took close to five weeks for delivery because they were a special order. When the doors arrived at Lowes we had to delay installation for two weeks because of a sewer pipe out front. When the new date arrived for the doors to be installed, the installers found the dimensions to be all wrong, in both height and width. At first I thought it was the sales person, then the door manufacturer. How can dimensions be that far off? The doors are costing over $4,000 and yet no one could had checked the measurements of the doors in the two week prior to our install date while they sat in the warehouse? No one from Lowes has called us with an explanation. The only person that apologized was the installer? Not sure who is the culprit here, but we are about done with Lowes for good.
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2 comments
Anonymous
#910639

At the end of this deal... no one from either Lowes or the Door Installers did a follow-up call.

The door installers did a great job except for a molding stripe they cut off to much, then replaced it with molding that did not even come close to the original shape and took take one guy two days to cut a five or six inch molding strip. was this a new guy?

After this... neither Lowes or the business that installed the doors will be ever used again for home installation at our house.

Anonymous
#903440

This is the second time we were to have our doors installed, four weeks later than agreed on, and no one has shown up at our 9:00 am appointment. No phone call, no nothing.

We will never pay through a credit card again, nor will we pay in full. Lowes never called to apologized either.

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Review
#548861 Review #548861 is a subjective opinion of poster.
Cons
  • Lack of response
  • Time frame
  • Wrong products
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE

Lowes - This bank sucks

I've had a lowes credit card for 4 years all of the sudden they pull my credit score my available credit went from 1170$to 740$with out warning found out when we went to lowes and the card was declined we felt like common criminals any way in that 4 years we paid the card off in full twice and have never been late on a payment so we didnt get any thing out of being loyal customers we are really pissed weve been on the phone with these *** s for 2 days all they can say this is our policy and they wish there was something they could do heres a thought treat us like we're the valued customers we were!oh well guess they wont get any more money from us!!!!
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1 comment
Anonymous
#885819

You are blaming the wrong company. Lowes doesn't issue credit cards.

Another company issues the card with Lowes name on it.

Obviously your credit score has dropped. You can't expect any company to keep offering the same line of credit if you score goes down.

Review
#547383 Review #547383 is a subjective opinion of poster.
Loss
$420

Lowes in Statesville, North Carolina - Dogs in a hardware store!!!

Have been renovating my home for the last month and I've frequently have been using Lowes!!! The PROBLEM I have is that Lowes has became a Pet store over night and I don't care for dogs, honestly I'm Terrfied for my life but manly my son, who is highly allergic to dog, cat, etc. Not sure why Lowes has allowed dogs to come in and stroll the store like they can make a purchase!!! Dogs don't belong in a grocery store, place of employment or LoWes...Pet Smart, okay, the park on a leash okay but Lowes is a NO!!!
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18 comments
Anonymous
#1650211

The employees don't want them either. They *** everywhere and have fleas.

Owners don't care. Owners don't clean up after them either. There is going to be a couple posts from owners who say "I clean up after fluffy fluffy fluffy all the time" They lie.

They look directly at the staff and say my fluffy didn't do that. *** you.

Anonymous
#1623989

If the biggest thing that you have to worry about is people bringing dogs into stores, then you truly are blessed.

Anonymous
#1650018
@TickleMeMcHomeless

Blessed is not having dogs in stores

Anonymous
#1623026

Today I encountered a smelly boxer at the exchange counter. The owner was "trying" to make him sit with poor results and actually made the comment that the dog was stronger than he was.

All of a sudden the dog started snarling at a well-behaved therapy dog as it came in and tried to get free from the owner. I AM NOT AN ANIMAL HATER!! However I do not want to see dogs sniffing around and going through any store unless it is a well-trained true therapy animal such as a dog assisting the blind/hearing impaired/diagnosed PTSD. Others can be left in your car or at home.

Animals have an odor to others whether the owner wants to admit it or not. Also many have a real fear of dogs especially no matter how old they are and often are unable to move away because of health conditions (I fit that category).

Anonymous
#1494993

leave your damn dog home

Anonymous
#1460508

We’re all entitled to our own opinions.Mine include that Kids don’t belong in a hardware store. Also, people with allergies don’t belong in our society. Darwin much?

Anonymous
#1650212
@Dogsarebetterthankids

*** bag

Anonymous
#1230957

I do not push my dogs on anyone. I enjoyvgaving them with.

Today with my great danes, i came upon a woman like you. Horrid people you are. My dogs do not bother anyone. They are clean and well behavd and i have them very close to me.

If i notice a scared or irritated person i duck out and wait til they are gone to browse. You should be ashamed.

Anonymous
#1118684

Update to Lowe's corporate policy!! After I wrote Lowe's many letters begging them to change their policy (and I'm sure others have done also) our voice was heard.

Lowe's now officially allows leashed friendly dogs in all of their store!! Their website is currently being updated to reflect this great news!! If now only they would ban whiny animal haters from coming in their store and ruining it for the rest of us good people.

If anyone passes a dog in a store and their reaction isn't a smile then they pretty much have no soul. Cheers!!!

Raina
#1118688
@Raina

I have a letter from Lowe's customer care proving this FACT. God bless America!

Anonymous
#1518582
@Raina

good luck with your therapy

Anonymous
#1608570
@Raina

Really? I have no soul because I don't like being barked at by dogs while I'm shopping for building supplies?

I have no soul because I don't like being sniffed by an animal while I'm reading the label on a product I'm interested in buying? I have no soul because I don't like walking down the aisle and finding myself between two dogs that decide to snap and snarl at each other? And... to top it off....

I have no soul because I don't like having to step around dog *** on the floor at the check-out stands, only to have the customer behind me step in it? Leave your damned dogs at home!

Anonymous
#973266

These days most places that don't sell food are dog friendly. Every dog in a store I have come across is very well behaved and the owner has complete control every time.

Thats better than some parents with their kids. Plus im sure the dog is cleaner than most kids who come in that store.

Anonymous
#904936

Did this dog approach you in a menacing manner? What did this dog do to terrify you for your life?

If the dog had actually approached you aggressively, I expect you would have contacted the store management and the police and filed a civil complaint. I bet you just need to grow a pair.

Many dogs act better than some of the customers walking around stores now days. I'd rather have my son see someones pet than hear the language some people use in public.

Anonymous
#897649

boo hoo hoo get over it. much rather see a nice dog than a whiny customer that complains all the time in the store

Anonymous
#1608574
@Anonymous

Leave your damned dog at home!

Anonymous
#885825

Folks that bring their dogs into stores tend to have a lot better control of their dogs than most people that bring their kids into stores. I'd much rather shop in a store with a well behaved dog than a kid running all over the place.

Anonymous
#1650213
@Anonymous

You obviously don't work in those stores. Adults and children are scared of dogs. Just because you let your dog lick it's *** and kiss your lips doesn't mean everyone feels the same.

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Review
#547369 Review #547369 is a subjective opinion of poster.
Reason of review
Damn DOGS in the store
Preferred solution
Let the company propose a solution

Lowes in Brockway, Pennsylvania - Attempt to overcharge for installation

Requested Lowe's to replace an existing ceiling fan with one exactly like the one that's there. They insisted that the contractor had to check it out first for a $40 charge that would be applied to the $129.95 installation cost. After the contractor looked at it they called to say that the cost would be $219.95. When questioned why the extra cost the response was that the contractor would have to pick up the fan but the higher price was not including the fan cost. They were told when the original request was made that the contractor would have to get the fan so they should have said what the cost was for that originally.
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Review
#547348 Review #547348 is a subjective opinion of poster.

Item delivered in wrong color. Two days and three calls later to Lowes customer care. Not one call back!!! Help!

I ordered online a kitchen faucet in bronze and had it shipped directly to my rental property. When it arrived my plumber installed it and text me a picture. When I saw the picture I couldn't believe it.... Lowes shipped a less expensive chrome faucet not bronze like a ordered. So now I will have to pay another $238 for the reinstallation. And I can't even get a call back so Lowes can refund me the price difference for a mistake they made! The customer service department is called customer care... they should call it customer could care less ....What a joke. A hugh waste of my money and time and Lowes could care less. To say the least I'm not a fan of Lowes. Home Depot from now on.
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3 comments
Anonymous
#883863

Once a product is installed it makes the return process much more complicated. At my store, the most we'd really be able to offer you is an Installed Complaint form, which you would fill out, mail to our General Office, and have it reviewed by our much higher-ups to see if they deem you worthy for any sort of refund.

Really muddies the water.

Anonymous
#883154

Yes, they may have made a mistake, but you compounded it by not looking at what they shipped before you had it installed. I would expect you would at least have to get the packaging back to them to even consider giving you any credit. They are going to need some kind of proof the wrong item was shipped.

Anonymous
#1576639
@Anonymous

Its not the customers responsibility to have to check behind the ones who's job it is to make sure you get what you ordered. However I realize that it is now almost a necessity in this age of dumbed down society cell phone zombies in the pool of candidates that businesses have to choose their employees from Lowes should take full responsiblity and make it right.

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Review
#544983 Review #544983 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund