Anonymous

that one friendly people I ever seen in my life

Every time I go to Lowes is my last resort due to no Home Depots are not in my area the people that work in Lowe's looks like the R Train to be ***
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Reason of review:
Poor customer service
1 comment
Guest

You can't even make a post that makes any amount of sense and you question the intelligence of Lowes employees? Did you ever stop to think that the problem may be yours? If you can't write a complaint that makes sense you may not be able to verbally communicate in a way their employees can understand.

Whyatt Ivf
map-marker York, South Carolina

Complaint about delivery on time

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Updated by user Sep 07, 2017

there has been no answer to my complaint as of this day

Original review Sep 01, 2017
I purchased a washer on Tuesday the 22rd and was to be delivered on Sat the 26th between 12 and 4PM. I stayed home all day waiting for this washer and called at 3:30 to find out where it was. I waited online for 20 min. and was told delivery is still scheduled for me. Well at 8:00 Sat night it showed up. I had to take a day off work for this delivery and it didn't show until Sat evening. This is a very poor way to treat your customers. I use my Lowes credit card and now I am very worried to use it again. Is this normal and why did I have to call and not someone at Lowes telling me my delivery would be late? VERY VERY POOR customer service
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Pros:
  • That they are close
Cons:
  • Delivery service
  • Gave us the run around
Reason of review:
Fair pricing
3 comments
Guest

A promise is a promise. How lame to make excuses for poor service and outright lies.

We have had Lowes blow at least 5 delivery dates. They fail far more often than they follow through.

Never again.

Guest

What it is is reality in the world of deliveries. Do you think the drivers wanted to be delivering Saturday night?

Unfortunately deliveries don't always go as planned. Appliances are big item and even though people think they are going to fit through their doors they sometimes don't.

You may find the deliveries before your required the drivers to remove and replace doors on refrigerators that they hadn't planned on, they had to wait for people to clear out their old refrigerators, even though that should have been done already and on and on. Until we live in a perfect world, there will be things that put schedules behind.

Guest
reply icon Replying to comment of Guest-1365830

Yes, deliveries can be complicated, and delivering appliances seems like an often terrible and back-breaking job. I don't ever fault the drivers for something being late.

What I do fault is a company that doesn't notify customers if something will be very late or not be delivered at all (the latter was the case for us). It's just polite--a customer spends a vacation day or loses work hours to be at home, so at least make sure someone picks up the phone and talks to them.

It shows that the company cares or at least cares enough to pretend. Communication, that's all.

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Anonymous
map-marker Lacey, Washington

Lowe's suck Customer Care

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I bought a garage door opener. Paid 205.00. Took home and realized it said 1.25 horsepower, was really a 3/4 horsepower. So now to return. I went to store number 2738. Lacey, Washington. Jessie the manger was horrible. I walked in and said please i need to return. A young lady said wait. Never asked me for receipt. Jessie showes up.and asks me for receipt. I gave to him. He then gave me problems from start. So i went looking for something bigger and stronger. No luck. Came back. Jessie lost my receipt as he says. And said he had to witness me on camera to prove i actually bought it there. Took 30 minutes and walla he found receipt He is an idiot and deserves to be fired. Hate that store do to manger Jessie
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Not 1st time Manger Jessie treated customers this way.

Heather D Waw

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Verified Reviewer
| map-marker Lake Jackson, Texas

Flooring purchase nightmare

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I purchased tile flooring and was told a few weeks after I had not ordered enough and would have to pay more to get the remainder of the tile. I questioned the employee about the square footage THEIR installation contractor quoted. I was then told I had ordered enough but there was a mistake with a different house using our flooring. Essentially, my tile was used in another house and had I. It questioned, I would have paid for their mistake. Even still they had to order new tile for me which added another week of waiting. Delivery date arrives. I'd like to note the store location "added" free delivery for our trouble. I was told I would get a call the night before to confirm delivery. I did not. Then, I was tried to cancel delivery. However, I was told the delivery manager had no way of contacting the delivery truck. I would have to tell the delivery man to return the material. He called me when he was sitting in my driveway (not 30 minutes before like I was told). He had to return my flooring and he was not pleased. At this point, I plan to visit the store to explain my frustration and cancel my purchase. I've had many conversations with corporate. At no point did they offer to help solve this issue. I simply get, sorry you're having to deal with this. We will sent the complaint to the store. I could not be more displeased and my business will be taken ANYWHERE but lowes.
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Reason of review:
Poor customer service
Anonymous
map-marker San Diego, California

Will not accept returns with credit card purchase

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All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss. I called Lowes Corporation about this. After 30 min. on the phone...they cannot find a record of my receipts since the company recently changed there policy. I have wasted 3.5 hrs today including some drive time and phone calls. I will never never ever enter a Lowes store again!!!..and glad to tell others about this failing store. Just look at their financials and massive layoffs. Home Depot is eating them alive.
View full review
Loss:
$80
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Ousmane Gvs
map-marker Monroe, North Carolina

Front Desk Customer Service for Return

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9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return. I had several other items but she would not refund - she finally called the manager on duty and after a lot of heated discussion the manager decided to refund! Ridiculous that it was such a problem. When an customer is not satisfied with the service the last thing the employee needs to do say in a smirk tone "Have a nice Day"!!!! She had a very caddy attitude during the transaction and actually followed me outside the store still hollering have a nice day.
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Cons:
  • Customer service at front desk
  • Front desk return
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

5 comments
Guest

convenient you left out if you had receipt ...

the mgr just refunded you to get the problem over with & you out of the store

"caddy attitude"

is that when people who own cadillacs get an attitude

Guest
reply icon Replying to comment of Guest-1378605

Why be anonymous. You felt the need to make a stupid comment ,but hide your identy!

Guest

Would you buy a fitting that wasn't clean? Seems like some A wholes thing they can return products in a less than desirable condition.

Stores end up discarding products like this. Why should they take a loss because you couldn't figure out what you needed before you bought it and couldn't bring it back in new condition?

How do you consider this poor customer service? Being a better customer will always get you better service.

Guest
reply icon Replying to comment of Guest-1372954

Well since I thought it was the correct item and it wasn't her attitude was the problem. I know that they are not going to go broke because they were asked to refund $3.99. I've spent plenty of money there and I can assure you I'm a good customer.

Guest
reply icon Replying to comment of Guest-1379399

What is toilet "dirt" ??

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Anonymous

False & Misleading product ( Honey Oak Shannonda Cabinets

Signed Kitchen remodeling contract the end of August 2017 Cabinets came in Sept. Inspector came a week later to check for JUST damage in shipping. Crew came Sept 25th to tear out old cabinets...then to install new cabinets...The sales person came by on 9/27 Fri. I showed her that I had 4 different stains in these cabinets ( red oak, golden oak, maple oak, and honey oak) The doors on these cabinets were the most noticeable.......She brushed it off as, in time they will fade???? and the doors was because of the wood grain being both horizontal & vertical? She left Called her boss and got no where......got the cabinet rep. He was to get together with lowes sales person & will get back to me...Never did. More wasted calls. Finally came REP. on Oct. 20th... Said he would only REPLACE 3 doors and that would be final regardless of their condition. Said was not happy. told him we were not looking for money back..JUST what we ordered in a kitchen. It is a $ 25,000.00 kitchen. We did not order SECONDS....They said they would get back to us as to what to expect...As of today, Oct.28, we have NOT been contacted by anyone.....told Rep. that if he ordered a car, got home to fine the passenger car door a different color, would he not want it taken care of especially if he had to pay $25,000.00 for it....NO COMMENT
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Reason of review:
Damaged or defective
Anonymous

Lowe's Customer Service

I bought a washer from Lowe's and took the day off from work the day it was delivered. Found out that the washer was to wide to fit through the basement door but I didn't know this at time of purchase which the attendant didn't indicate there were different sizes to consider. I reordered a washer that would fit and it has taken several weeks to come in. When they called on Monday to say the washer had come in and they could deliver on Thursday I asked if I could have it delivered first thing in the morning so I only would have to miss a few hours of work. But of course they said no way to know arrival time only somewhere between 8 and 5. To avoid taking another day off from work I opted for Sunday and felt like a prisoner of my own home because you can't go anywhere. It is 4pm and I do not know if they are going to make it. The store actually suggested I take time off from work to have it delivered a different day. Not a happy customer.
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Reason of review:
Problem with delivery
1 comment
Guest

I've experienced he same thing from Lowes, when ever possible now, I shop places where they at least give you a "window"; 8-11, 1-3, etc. Seems there are more of these customer friendly businesses every month who realize it is very hard to some people to miss a whole day's pay to be able to buy something.

I personally also resent the various "suggestions" they give to customers without being asked ! Things like, "well, why don't you call a friend or family member and have them wait at your house?", or, "why don't you just give a key to one of your neighbors ?", and my favorite, "just leave a key under the door mat or another convenient spot". Really ?

And the worst part, they are NOT joking ! They are dead serious to suggest what YOU, the customer should to accommodate THEM, the ones begging for you business/money !

Anonymous
map-marker Texarkana, Texas

Bent Deck on Zero turn John Deere riding mower

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On April 6 ,2017 I purchased a new Z335 John Deere Zero turn mower from our local Lowe,s Store in Texarkana, Texas. After I mowed my yard, I noticed that the mower cut unevenly. I thought the tires needed air so I aired them up, and the mower cut the grass unevenly again. When I went to park my mower, I heard a sound as if metal hitting together so I shut the mower off immediately. I carried my mower back to Lowe,s and was informed to take it to an outside repair shop where the mechanic informed me that the mower had a bent deck. I only had mowed with it two times, and I know that I did not hit anything with it. I carried it back to Lowe,s and was told the mower had to be sent out for repairs. This took place on 28 April 2017. I was informed on August 5th 2017 I would have to pay for the repairs even though I purchased the extended warranty . On 22 September 2017, John Deere delivered my mower to the cost to me for $867.00. This is not fair to me as a consumer. I did nothing to damage my mower, I was without my mower for all of the grass cutting season. The local lowe,s loaned me a mower to cut my yard. This is sloppy business!! I should be reimbursed for my losses.
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Loss:
$867
Cons:
  • Humility i was subjected to
  • Being given the run-a-round
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Machele Imf

They(Lowe's and/or the repair shop)determined the bent deck was caused by owner negligence and thus the warranty did not apply. I would contact John Deere corporate---they have a website where you can contact customer service---and see what they can do for you.

Your mistake originally was in buying the machine from Lowe's instead of direct from your local John Deere dealer. All these big box stores may sell John Deere tractors, but for any kind of service they send them to the local John Deere dealer. The dealer thus has nothing invested in keeping you as a customer as he only is doing the repair work and didn't sell it to you. I now have three John Deere tractors of various sizes and always, always buy direct from the dealer.

He knows he sold me a tractor and will do everything he can to make me a satisfied customer. Lowe's could care less about providing good customer service. I learned decades ago to not buy anything on display at a big box store after I witnessed kids standing and stepping on the decks of lawn tractors and playing the them. Try contacting corporate as it cannot hurt.

Perhaps you should suggest that John Deere look at and try to determine exactly why the deck is bent.

They may be able to determine how it is bent and how it could have been done. Good luck.

Anonymous
map-marker Warwick, Rhode Island

No help

No one showed up for work they can not help me pull up a on file account they are not paying attention to me I've been standing here for 35 minutes this place sucks bad management
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Reason of review:
Poor customer service
Eryn Yvv

Told the item was at the store

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Went to lowes after I was told the item was at the store. When I arrived and went to get my item. It wasn't there. Drove a long way to get my item( a dorm fridge for my daughter). The item was 60.00. They only had one type, that was 119.00. They told me that they would take 5% off. That's it. What an experience. Never believe them when they say they have the item in stock. The employees of this whole store are completely incompetent. GO TO ANOTHER STORE. I will never shop at lowes again
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Reason of review:
Not as described/ advertised
2 comments
Guest

OP:

You are using a very broad brush to paint the employees at this location as completely incompetent just because the refrigerator you wanted was not in stock.

Is it really fair to point the finger at an employee who does not even work in the department where the refrigerators are?

How would you like it if this happened to you or to your daughter?

Guest
reply icon Replying to comment of Guest-1366864

No matter who I spoke to, nothing was resolved... I even spoke to the store manager...you have no idea what you’re talking about...

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Anonymous
map-marker Wood Village, Oregon

Poor Customer Service

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On or about 9/15/17, went in to the Wood Village, OR store to get some bark mulch that was on sale. Was told they were completely out and don't issue rain checks. The ad just came out and still has time on it so why not a raincheck ? really poor customer service ...I can see why there are so many complaints against them Not a place I want to shop at again if this is their policy . Someone in upper mgmnt needs to address this issue or you will lose even more customers . I will make sure to tell everyone I know to stay away from this retailer
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Loss:
$20
Cons:
  • Product out and no rain checks issued
Reason of review:
Poor customer service

Preferred solution: offer rain checks when you have early outages on product

4 comments
Guest

no raincheck prob cuz dirt is seasonal & they werent gettin any more

Guest

OP:

This is what you posted.

Someone in upper mgmnt needs to address this issue or you will lose even more customers...

You know you can do this as well... right???

Guest
reply icon Replying to comment of Guest-1370505

That means you can send upper management a letter.

That is something any customer can do.

That information is probably on their website, which you can find.

Guest

Yes, be sure to tell everyone that you didn't get a deal on literal dirt. Why should they offer a raincheck? Nobody cares, Belinda.

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Anonymous
map-marker Cartersville, Georgia

POOR SERVICE

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MY NAME IS BILL AYERS ON 17 AUG I STARTED A JOB OF REPLACING MY 20 X24 DECK.I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP SOME OTHER THINGS.I BEEN DOING BUSINESS WITH LOWES 30 YEAR. HAD 10000.00 LOWES CARD AT ONE TIME.WHEN I WENT TO CHECK OUT THE YOUNG MAN CHARGED ME FOR PREMIUM I TOLD HIM I GOT OFF THE 4 DOLLAR HE DID NOT CARE AND BECAME BELIGERANT.A LADY NAMED MICHELL STEPPED IN AND HELPED SEEM IT WAS LOADED ON THE WRONG RACK.WITH NO FURTHER HELP I AND MY WIFE LOADED IT ON THE TRUCK.WE STARTED OUR PROJECT.MY SON HAD BOUGHT ME A NEW DEWALT DRILL FOR MY BIRTHDAY HE BOUGHT IT AT LOWES IT STOPPED WORKING I WAS TIRED AND IT WAS95 DEGREES TOOK IT BACK THE FIRST CLERK GAVE ME ATTITUDE HE WOULD NOT HELP ME I GOT MAD AND ASKED TO SEE A SUPERVISOR I WAS RASING ***.THE SAID THEY WOULD NOT SWAP IT AND THEY COULD NOT TAKE IT BACK THEIR SYSTEM WOULD NOT WORK WITH OUT THE RECEIPT.IT WAS A GIFT.THEN RICK WALKED UP AND TOLD ME TO LEAVE HE WAS CALLING THE POLICE I ASKED HIM TO GO TO THE PARKING LOT AND I WOULD FIX HIS PROBLEM.I LEFT AND WENT TO HOME DEPOT AND BOUGHT ANOTHER DRILL I WANTED TO FINISH THE JOB.I'M 71 YEARS OLD VIET NAM COMBAT VETERAN 33 YEARS ARMY.I COULD NOT BELIEVE THE ATTITUDE OF CUSTOMER SERVICE.I NEVER HAD THIS KIND OF EXPERIENCE AT ANY LOWES.I WILL SEND THIS TOO BBB AND COUNTY BLOGS I RESPECTED HERE. AND RUN THIS IN THE NEWS PAPER.I PROMISE TO NEVER DO BUSINESS WITH LOWES AGAIN AND I WILL SPREAD THIS TO EVERY ONE I NO IN THIS COUNTY AND EVERY WHERE I GO.CALL THE POLICE ON ME BECAUSE I'M MAD YOU DID DISHONORED ME AND FAILED TO TAKE RESPONSIBILITY FOR YOU PRODUCTS.WILLIAM H AYERS
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Loss:
$300
Cons:
  • Service and manager attitude
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE

5 comments
Guest

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

Guest

You're shopping in a self service, big box store. Of course your going to load your own lumber.

Yes, the wood was stocked in the wrong location but they and every other retail store has the right to charge the proper price for the items you take. As far as the drill goes, you are bringing in a high theft item without a receipt. No one knows how old it is and if it was even purchased there. You aren't going to find many stores that would treat that return any different.

It would be easy enough to ask your son for the receipt to get the drill taken care of.

It's obvious you got hot and loud otherwise they wouldn't have needed to call the police. I don't know where you plan on shopping, Home Depot won't be any different.

Guest
reply icon Replying to comment of Guest-1353359

you probably never built a 400 sq deck and had the tool go bad so you would not understand the frustration of sat afternoon trying to finish and your new dewalt stopped working,thanks for your comment

Guest
reply icon Replying to comment of Guest-1353444

I've built plenty of decks and own quite a collection of Dewalt and Bosch tools. If I have a tool that doesn't work when I buy it, I take it back to the store for an exchange WITH MY RECEIPT.

If they fail later they go to the service center for repair. You're just one of those people that feel they can return anything to the store for any reason. Stores just don't make enough money on products anymore to eat the loss on returns like yours.

It's time you realize the "consumer is always right" mentality is a thing of the past. Stores have to protect themselves from consumer abuse to stay in business.

Guest

Please stop shouting with the capital letters, Bill.

I can't read your complaint because it annoys my eyes.

Capital letters are for proper nouns and starting sentences.

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Anonymous

Credit card fees

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made my payment 2 days late and was charged a $25 late fee on a balance of $29. Wont be doing business with them anymore, Home Depot has better prices than lowes so I will shop there instead. Too bad, I have been a customer of lowes for over 20 years. They don't seem to care, when I called them they didn't care whether I canceled my card or not. What a {{Redacted}} company. how many more words does this thing need? {{Redacted}}
View full review
Loss:
$25
Reason of review:
Problems with payment

Preferred solution: Full refund

3 comments
Guest

Spend more time managing your finances instead of typing sentences to fill up a space quota. You have no right to complain, deadbeat.

Machele Imf

You have no reason to complain. You were late and they charged what they usually charge to financially irresponsible people. Yes, go elsewhere.

Guest

You were late -- you pay. Remember the credit card rules are set by the bank -- ripoff bank at that -- not Lowes.

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Anonymous

No Call, No Show

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We recently purchased a counter top from Lowe's. Our experience was very good and we were happy with everything. We decided to put in a fence in our back yard and trusted Lowe's in Warsaw, Indiana to do the job. June 14, 2017, we paid over 10,000.00 to have fence put in. We were told it would be 3 weeks before installation could be started as they had to order materials. Ran into Sales person, Gavin Weeks about 2 weeks later while getting some paint. He told us that our fencing was in and we could expect installation to begin July 14th. 2 days before and day of, husband and I took off to make sure ground was prepped and see if installer needed help. The 14th came and went. No call, no show. On 16th, I called the store to talk to Sales person. He was not in. Left msg on his cell phone, no call back. Finally called complaint number. they told me someone would call me back. Manager Jeremy called me back and told me he had to call because of my complaint. He told me that Lowe's no longer handles installations. It's all 3rd party now and they have no control over when our fence would be put in and that I would just have to deal with it. Told him, had we known they had no control over their promised work, we would have ordered elsewhere. He said there was nothing he could do, bid me a good day, and hung up phone. I spent the whole rest of that day getting mad and began my journey the following morning. I called customer service starting at 8:00a.m. the next morning, determined to get some answeres. I was given so many stories as to why the fence could not be installed. I talked to 16 different people from local, area, and regional offices, each with a different story about different supplies that had not come in. One person said 4 posts had not come in, on another call, another person told me a gate had not come in, yet another person on a different call told me they were waiting on a missing panel. The last person I spoke with said they were lacking 16 bags of gravel! I called the store back andbthey said they had 31 bags of that type of gravel on the shelf. Now I'm really mad. I did more digging on the internet and found a number for Lowe's headquarters in Mooresville, NC. I made 1 last call to regional office and told them that if I didn't get some straight answeres, that my next call would be to their headquarters. The lady I spoke with said she would call me back with answers. The rest of the day went by with no call, so before office closed. I called regional office again and was told they had 24 hours in which to call me back. In the meantime, I get a return text from Sales person, telling me I got him in trouble, and now it's out of his store's hands. Today, I get a call from an installer from 40 miles away, saying he will be installing the fence on the 15th of August, and that was the best he could do. It's too late for us to change plans right now. Other fence installers not associated with Lowe's are booked for the rest of the year. Had we started with other installers earlier, we would have our much needed fence by now. My advice to you...Don't order from Lowe's! If you have already ordered and have a complaint, call Mooresville, NC, and save your sanity!
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Reason of review:
Order processing issue
2 comments
Guest

Lowe's and Home Depot have both been using third party installers since day one. AND those third party installers make less than 50% on Lowe's and Home Depot jobs than they would have if Lowe's and Home depot hadn't been involved. So the problem is this, Lowe's really isn't responsible, (sorry to tell you that), the installers aren't particularly concerned about doing a job and making half as much on it as they would on other jobs (who would?), and thirdly, most of the installers that contract with Lowe's (and of course Home Depot) are struggling to get jobs, which means that they aren't necessarily the best installers out there.

Sorry, but that's the reality of doing business with a cut throat discount home improvement store.

Guest
reply icon Replying to comment of Guest-1352042

Does the customer pay the third party contractors or Lowe's? If they pay Lowe's then they are the contractor and third party is the sub contractor.

Therefor Lowe's is the go to for the problems. If Lowe's is only paying 50% to sub contractor then shame on Lowe's and now you have let the rest of the English speaking world know what kind of *** they pull.

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