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Company Policies Review

There's something very dodgy going on in Lowes (va stores) right now re: staff being fired for no apparent reason..watch this space
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Review
#562514 Review #562514 is a subjective opinion of poster.

Lowes review in Spring Hill, Tennessee: Trying to lower my interest rate,,

I am a terrific customer, 52 years of age,, my husband and I visit Lowes almost every week,, I am ALWAYS on time with my payment,, I ALWAYS over pay my bill,,,,, always shopping at Lowes , I called to express my interest in lowering my interest,, would not even give me the time of day,,, New River Building Supply beside Lowes Hardware will get my terrific business,,,, LOSING A VALUABLE CUSTOMER, check my record. I am extremely disappointed in your company and the disregard for what I wanted. thank you.. Sharon C Sells,,, mountainregion2000@yahoo.com,, have a great day..
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7 comments
Anonymous
#1526104

WHAT HE SAYS ABOUT LOWES IS TRUE IM A VERY GOOD CUSTOMER ALSO BUT THEIR INTREST RATES KILL YOUR PURCHASE AND I LIKE THE STORE BUT I HAVE SOME MONEY COMING SOON AND I ALSO WILL CLOSE MY ACCOUNT AND GO ELSEWHERE I GUESS THEY THINK THEY ARE THE ONLY STORE LMAO THEY SHOULD LOWERE RATED FOR LOTAL LONGTIME CUSTOMER TO 10 PERCENT THAT ARE LOYAL PROVEN CUSTOMER S

Anonymous
#1462062

Why don't people understand that store cards always have a higher interest rate. Get a low rate Visa or Master Card and use it.

Sure they run no interest deals if you pay it of in a certain number of months, but how to you think the credit company makes any money doing that? They charge a high interest rate to those who carry a balance or don't get their big purchase paid off during their no interest term.

Anonymous
#1461975

I had the same experience. As soon as its paid off, I'll go back. I will start going to Home Depot instead.

Anonymous
#1462061
@Anonymous

And you think Home Depots credit company is going to give you a lower rate?

Anonymous
#929739

Oh dear Lord Satan! the world is ending!

You understand that Private label credit card (store cards) are not really own by the retailers right? these cards are owned by a investment firms which own the accounts as part of their financial portfolios.

Lowering your interest has nothing to do with you being 52-years old. Over paying (who actually does that???) or being a loyal guest does not entitle you to get your demands like a 5-year old who wants some ice cream or else she'll scream from the top of her lungs.

Dear God, the entitlement issues of White America are outrageous....

Anonymous
#1140007
@Perrey

Why make the racist comment? The racist comment is whats outrageous. Sad

Anonymous
#906182

Yet another person that doesn't understand how credit cards work. If you look at your account you will find you don't send your payments to Lowes.

You send it to a bank or credit company. Lowes doesn't offer credit. You are using a credit card that is only good at Lowes and has their name on the card but your account is with another company. Lowes has nothing to do with your interest rate.

If you didn't like the interest rate you should have never applied for the card.

Store cards are usually at a much higher rate than you can get a Visa or Master Card for. Only use a store card for their no interest promos and pay it off when due.

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Review
#562056 Review #562056 is a subjective opinion of poster.
Cons
  • Lady in customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Fan Review from Stockton, California

Payed for a fan 11/11/14 to be in in 1 week the manager was helping me and said we will call you !!!no call so I call the store they tell me there was 3 sold and no more in store!!item to be discontinued!!front desk said she would check on it had me on hold 33 min, so I hung up and called back asked to speak to a manager had to wait at least another 25 min.dave gets on Only to be told he's not sure what's going on but the trucks on the way and my item might be on it!!!Told him what the front desk told me that there was 3 sold and he said they don't no what there talking about so why do I have to call and check on something I already paid for?? And not get no answers this is bull what kind of store employes do you hire that don't no nothing when they have a computer !!!
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1 comment
Anonymous
#908077

Your grasp, or lack of grasp I should say, of the English language is frighteningly awful.

" don't no nothing "

aka

" doesn't know anything "

"And not get no answer "

aka " Still have gotten no answer " Please try harder!!!

Review
#561280 Review #561280 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Wallpaper Review from Baton Rouge, Louisiana

Today I need to go to lowes get some wallpaper but I don't know what to use to put the walls paper the work that work at that department she was so mean so we ask other people so they said I don't know about that department u have to ask some one so we did and they said at the mean lady but she doesn't want to answer us
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1 comment
Anonymous
#1261693

They have horrible customer service and I will not buy anything else from them..... I am still waiting on my delivery that was supposed to be here 2hrs ago...never ever again...

The delivery guy not answering the phone... This is absolutely the worst experience ever...This is so ridiculous..

Review
#561267 Review #561267 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Store #2612 Hicksville, NY just lost Lowes a value customer!

1.0
Details
This is the worst big box store I've been to. It's only 2 miles away from home yet I'd rather drive 4 miles over to HomeDepot, or a Lowes 5 miles away (if I must) and have shunned this particular store #2612 like a plague. Each time has been unpleasant with an employee speaking down to me like I'm a tresspasser! Even the supposed greeter by the door looks right through you! Only today I was perusing the doors on the furthest back wall looking for a storm door, and the shelving and yes more doors continued around a corner. A shrill of a voice from a lady, "May i help you?!!! You're not supposed to be back here!!" "But there's no sign saying I can't be here! (to which she grunted) I'm looking for a storm door, and there seem to be some here." There were no barricades, and certainly no signs! She didn't even know where the main storm doors section was, "Ask the guy by the desk!" I found them myself. I figured I'd let my wallet do the talking from here on for good and drove to the nearest HomeDepot and loaded 2 storm doors. Bitter folks in that store for some reason. After previous unpleasantries I frequent HomeDepot instead...today was the last straw. - shopper who's self-renovating a home who cares not to spend his hard earned money at Lowes anymore, not a dime!
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1 comment
Anonymous
#1526108

SO TRUE

Review
#560281 Review #560281 is a subjective opinion of poster.

LOWES CUSTOMER SERVICE IS A JOKE

It's apparent Lowes' buyers choose attractive products. That is the bait that kept my patronage, and it works as long as there are no problems. But when there are problems, Lowes has the worst ever customer service. This is not limited to one incident -- every time I have to deal with Lowes customer service, it's a bad experience. When I bought a refrigerator, the delivery man cut the grounding prong off the plug. When he came to resolve the problem, he left a deep scratch on the stainless steel door (which was never resolved). When I ordered a garden statue, it arrived broken due to inadequate packaging . I attempted to order a garden shed, but Lowes' staff were inconsistent when presenting specifications, so I took my business elsewhere. After a natural disaster in my area, I ordered a water heater and installation, but at the last minute Lowes did not follow through in this emergency situation. Then when they closed the Lowes in my town, that morning some of their employees were in front of the store, blindsided, because they weren't even told! This tells something about the company's ethic. My advice to anyone shopping at Lowes, only buy it if you can see it and take it with you. Do not order anything sight unseen, do not depend on their services, and do not order off the website. They are not dependable and not customer focused.
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1 comment
Anonymous
#936206

they are no good with customers or sub contracters. they dont care

Review
#560135 Review #560135 is a subjective opinion of poster.
Service
Lowes Installation

Lowes review in Burton, Michigan: Didn't repair my washing machine.

2.3
Details
I totally agree, I bought a whirlpool washing machine on 9/17/2014. Took me 3 weeks to get it, then it quit working 1 week after I got it. Called Lowe's, scheduled a repair for that Saturday. said they would be out between 8 a.m. and 5 p.m. I waited all day no one showed up. Called Lowe's that evening and their response was inconvenient isn't it. They scheduled another repair with another company said they would be out that Thursday. That company called me a day later and said they couldn't do it for another two weeks. Lowe's said well, they have their own schedule, nothing we can do about it. The repair service came out today put a little plug in the socket said hears your problem, your outlet is bad and that is what ruined your washing machine. Nothing we can do for you till you get your outlet fixed. There is absolutely nothing wrong with my electrical outlets!! They sell *** appliances and don't want to repair them if something goes wrong!! I've learned my lesson!! Will never do business with Lowe's again!!!!
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2 comments
Eoghan
#904633

LOWES USES THIS BANK FOR THEIR CREDIT CARDS

https://www.youtube.com/watch? Look for the "Green Snakes" GE Capital Retail Pay Pal.

They even had the nerve to use the United States Post Office to defraud consumers! This goes to show you just how GREEDY & EVIL they really are. The review listed below have actual documents for people to look at.

Please go to these pisssedconsumer reviews:All of these reviews posted have actual documents that have been uploaded to show people just how EVIL they truly are #520251 #488834 #483913 #483025 #481983 #483913 #479336 & #478478 #522235 #489486 #572301

This bank handles CREDIT cards for hundreds of stores & the stores are just as guilty as the "EVIL CORPORATIONS" they use to manage there credit cards.

If you have a credit card with a store that uses this bank you need to look & see if you have been charged illegally. These are some of the companies that pay these "CROOKS" Lowes, Wal-Mart, Sears you can find out more by going to the Rip-Off Report with the "Rebuttal" from an employee, Number 1140625 this gives a list of some of the stores that have this bank for credit cards. There is also a clip on You Tube https://www.youtube.com/watch? or just look for the "Green Snakes" there are three of them

You can file a complaint with The Department of Justice, The Department of Financial Institutions or as I like to say The Confused Financial Pissonyou Bureau (The Consumer Financial Protection Bureau) The Comp Controller of Currency & The Federal Trade Commission, What ever you do DO NOT file with the BBB they are paid good money to keep those "A's" for the companies that pay them.

Did you know that Pay Pal, GE Money Bank, GE Capital Retail Bank, GE Capital Retail Money Bank which all start with the letter "G" the new name is Synchrony Bank now are trying to get "Class Action Lawsuits” BANNED!

Anonymous
#904297

Why are you complaining about Lowes and not about Whirlpool? Whirlpool made the washer and provides the warranty service.

Loves is just the middle man. As far as your outlets go, I would expect you may have a grounding problem you need to have looked at.

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Review
#560107 Review #560107 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Damaged or defective

Lowes does not even match the price within

Large number of items (hose for water heater) was clearly displayed and advertised for a given price ($8,xx). During the check out the cashier informed that the price was $24,xx, and even though I stated that the price on display was different, then the aforementioned cashier simply indicated that he would only take price scanned and that otherwise I would have to go to the aisle and then take a pic of the item and price displayed which really was obnoxious (I am engineer and I certainly do not work for Lowes as one of their minimum wage employees). Then he called the plumbing department and they called him back reinforcing the idea that they went to the aisle and checked the price as being $24,xx. Already disgusted with the whole situation and waste of time, I went with the cashier to aisle and pointed out to him that the price was clearly $8,xx on display; and another devious, dis-considerate, obtuse tactic he simply stated that price was obviously mistakenly placed there (I can not recount how many times I found item in other stores [ especially at Menards for a fraction of the price seen at Lowes ]. At the very end, having been wrong not only once but twice (on occasion of marking the price, and then during their own price check), they still refused to match their own price as advertised by themselves. It seems that they really lack even the most basic sense of decency in the context of their price policy. I wish there was a Homedepot nearby; and since I spent over $1000 dollars per month in home improvement material, the idea of spending another dime at this Lowes is really disgusting and distraught to say the least.
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2 comments
Hasini
#905465

Is there any reason for them to not think you moved the price tag yourself? People try to rip them off everyday and don't know you at all.

pdwald
#905560
@Hasini

Clearly, an obnoxious non-sense question and comment...

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Review
#558997 Review #558997 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Water Heater Hose Kit

Resolved: Lowes review in Brick Township, New Jersey: Bath install a mess

1.7
Details

Update by user Nov 23, 2014

took 5+ weeks but problem resolved

Original review posted by user Nov 17, 2014

7 thousand dollar bath installation a total mess…it’s been since oct 9th and my bathroom is still not finished a toilet sits in my living room along with footprints caused by the installers.... I overheard the installer say “don’t worry just buff it up she’ll never notice” …but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me… broken and cracked wall tiles…uneven and crooked wall tiles…no bull nose tile used to finish top row…floor tiles so uneven you could cut your foot and wall tile so cracked I did cut my finger… wall not fixed before molding installed to cover it up…over toilet tower was affixed to the wall before the molding was installed AROUND it!!!! and before floor tile was even grouted? The installers couldn't figure out how to install the toilet so we got a second toilet which needed to have extra plumbing done so I had to get a third toilet and install it MYSELF!… towel bars anchors installed overlapping and the wrong diverter was used for the tub so the entire wall must come down…also the drain is now chrome and not brushed nickel because they removed my tub before noticing the tub drain mechanism was not there which meant a two week wait until the correct drain could be ordered or I had to settle for the wrong finish to being the job… total mess and the store manager wants me to allow the same installers to correct the job after they already defrauded me! I’ve had to contact a lawyer because after 20 trips to Lowes and 4 calls and 2 emails I have yet to receive a solution from anyone who can get the job done?…the store manager finally called yesterday after 6 weeks and said there’s nothing they can do because the store is under contract with the installer…but I don't want that installer back in my house after the job he did and part he tried to pass off as new by defacing my old one…everyone is trying to pass the buck and as it stands at this moment (6 weeks after the job began) I have NO IDEA who is in charge of ANYTHING
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1 comment
Anonymous
#1526112

I WAS CONSIDERING THEM BUT OVERPRICED AND BAD INTEREST RATES I TELL EVERYONE

Resolved
Review
#558887 Review #558887 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

Lowes review: LOWE's--Fraud and misrepresentation by LOWE's Enterprise, AL

3.0
Details
On April 1, 2014, I contacted LOWE'S Store #0281, 1301 Boll Weevil Circle, Enterprise, AL 36330 and they sent Kenneth Burnette, Employee 1300044, to my homesite to sell me doors and windows. I had some catalogues which Lowe's had provided and I chose, among other things, a Reliabilt entry door named "The Hampton", (which has two sidelights, 3/4 oval glass, and an elliptical transom). The order totaled $12,750, which I paid in full that evening. I expressed to Kenneth Burnette, several times that evening, that I wanted the door to be exactly as pictured on both pages 9, and 18 of Reliabilt's Steel and Fiberglass Entry Door Catalogue, with the EXCEPTION that I didn't want the wider, brown colored outside trim cut off at about knee height, as in the picture . Each time that I reiterated my desire that the wood colored trim be extended to the floor level, Kenneth Burnette agreed, and stated that he'd make sure my wishes were followed. Well ... he misled me! As soon as he got my money, he disappeared and would have no further contact with me. When the order came, there were many, many things wrong with the windows. Many had to be re-ordered. The entry door was to be “WINEBERRY” in color with a band of brown trim surrounding the Wineberry trim, as in the picture. Instead, the inside had been painted white, rather than Wineberry, so it had to be sent back. As it turns out, Lowe's now claims that they don't even offer the pictured trim and they even told me I'm on my own to try to find something for myself. I paid for the door as pictured!!! Angelia Gillis, Market Director for Lowe's, stated that the interior trim wasn't included with the door ... and furthermore claims that the exterior trim is stucco (that's untrue) and that Lowe's considers the matter closed. On October 8, 2014, Angelia Gillis, Market Director, Panama City Beach, FL sent me a letter asking me to sign a RELEASE OF ALL CLAIMS absolving Lowe's from all responsibility in resolving this situation. That’s absurd!!! I paid for the door as pictured and Lowe’s doesn’t want to fulfill the order, so they can either make the door as ordered and paid for, or refund the entire amount of money ... or I’ll have to take appropriate action. I've had several LOWE's EMPLOYEES suggest that I hire an attorney and go after Lowe's for fraud and misrepresentation. (One recently said, in the presence of another who was privy to the entire situation, "You didn't hear this from me, but you need to hire an attorney and go forward.") Lowe’s has been stalling for 7 months, while I’ve placed dozens of phone calls to Robert Parker, the Lowe's Store Manager in Enterprise; made multiple trips to LOWE'S Enterprise; and he still refuses to make things right. He's now been instructed by Lowe's Corporate to drop the matter. Is this how LOWE's operates? Using fraud and deception to bilk innocent people out of their money? If I'm not mistaken, this is against the law and it's often called, "Bait and switch." (Present something and then deliver another.) Sometimes criminal charges have been pursued, charging those involved with "THEFT BY DECEPTION". I've been very patient (for more than a half year) and now Angelia Gillis asked me to sign a release of liability absolving LOWE's of their actions. I think NOT!!! I have many friends who work for Lowe's. They're fine people! But when you become close friends, they'll tell you "horror stories" of the "goings on" behind the scenes. One recently told me that when their family goes on an outing, and someone asked where they work, they hesitate to tell them because it seems that everyone has a “horror story” either of their own, a friend’s, or relative’s dealings with LOWE’s. This person said, “It’s embarrassing to have someone tell you publicly, when you're at a picnic or park with your family, about their terrible experience with LOWE’s. (That shouldn’t be. I’ve been a LOWE’s customer or many years and have met some wonderful friends while they worked there.) I bought about $30,000 of Kraftmaid Kitchen Cabinets from Lowe's Store #2884, on the Montgomery Highway (US231) in Dothan. The order was placed and PAID FOR on March 31, 2014. The initial sales lady (Betty Mercier) had no idea what she was doing. She kept blaming her incompetence on her computer. (***She ended up ordering 109" of cabinets to be installed on one wall that was precisely 100" long.***) Six Cabinets had to be reordered and I had to redesign my kitchen, adding 3” to a wall, to help correct her mistake. Bett is incompetent in cabinet design, attempting kitchen design (without direct supervision). That’s inexcusable. To be fair, I must say that the store manager did the right thing, and reassigned my job to an extremely capable lady (Kalli Crozier). I've heard from several independent sources that mine is not the only case of Bett's disasters being handed off to Kalli for resurrection. Lowe's has dragged their feet completing my job. Today is November 17, and Lowe's is still not completed with the installation (7 1/2 months later). Lowe's hired a sub-contractor named Ken Banks, K&E Installations, Chipley, FL who drilled all the holes for the knobs and door pulls, by just guessing where they should be (missing the mark on many of them thereby installing them crooked and not in alignment). He was supposed to use a template to assure that all would be done the same, but claimed someone else had his template. Ken Banks made the opening for the refrigerator slanted so there's a 7/16" gap on the upper right corner. His solution was to drive a thick wooden wedge beneath the left from leg of my NEW Kitchenaid refrigerator/freezer ... thereby bending the refrigerator housing, in order to fit his crooked opening. Of course, that caused the doors to be completely out of alignment. Ken stated that someone could later realign the doors. Ken has refused to return and fix his mess!!! The Install Sales Manager at LOWE'S #2884, (Bill), has been very diligent, placing many, many phone calls to KEN, sent his multiple faxes, and texts, but receives no response. Apparently, Ken cares only about getting the initial install money, rushes the job, does SOME things *** and doesn't want to return to remedy his mistakes. So ... Lowe's is finally hiring another contractor to remedy his mess. (At least the North Dothan Lowe's store, (managed by Shane Showalter), is attempting to remedy their mess ... which is more than I can say about the Enterprise store (managed by Robert Parker). Robert Parker has been totally disinterested from the beginning. It appears that his attitude is, "We've got your money ... now you're on your own." Shame on Lowe's for hiring someone like that!!! I've been spending from anywhere from $10,000 to $20,000 per month with LOWE's. I very much like many of LOWE's employees. But it only takes one bad apple to spoil the entire barrel. LOWE's can either fire those who are involved in deception, fraud, and other misconduct ... and protect their customers ... or they'll end up going the way of many other large corporations who saw no need to treat the customers with dignity and honesty. As for me ... it's a fairly clear call ... treat me right ... or I'll be forced to get a remedy through other means … and I’ll have to take my business elsewhere. Besides that ... does it make economic sense to spit in the face of their customers ... when it's those very customers who made LOWE's what they are today? Spit in the face of a loyal customer over a few hundred dollar door trim issue, and loose his many years of loyalty??? I guess LOWE'S senior management will have to make that call.
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3 comments
Anonymous
#1526114

UNBELIEVABLE HOW MANT BAD REPORTS NEED TO SPED THE NEWS

Anonymous
#1370895

Can you provide me with the Phone numbers and personal address of Mr. Bob Parker, manager at LOWES Enterprise Al store also for Mr.

Kenneth Burnette.

Having same problem with both in trying to get help with their Breach of Contract. Need their information to file Complaint with Small Claims Court but Lowes is very goo at keeping this information hid.

Eoghan
#904637

LOWES USES THIS BANK FOR THEIR CREDIT CARDS

https://www.youtube.com/watch? Look for the "Green Snakes" GE Capital Retail Pay Pal.

They even had the nerve to use the United States Post Office to defraud consumers! This goes to show you just how GREEDY & EVIL they really are. The review listed below have actual documents for people to look at.

Please go to these pisssedconsumer reviews:All of these reviews posted have actual documents that have been uploaded to show people just how EVIL they truly are #520251 #488834 #483913 #483025 #481983 #483913 #479336 & #478478 #522235 #489486 #572301

This bank handles CREDIT cards for hundreds of stores & the stores are just as guilty as the "EVIL CORPORATIONS" they use to manage there credit cards.

If you have a credit card with a store that uses this bank you need to look & see if you have been charged illegally. These are some of the companies that pay these "CROOKS" Lowes, Wal-Mart, Sears you can find out more by going to the Rip-Off Report with the "Rebuttal" from an employee, Number 1140625 this gives a list of some of the stores that have this bank for credit cards. There is also a clip on You Tube https://www.youtube.com/watch? or just look for the "Green Snakes" there are three of them

You can file a complaint with The Department of Justice, The Department of Financial Institutions or as I like to say The Confused Financial Pissonyou Bureau (The Consumer Financial Protection Bureau) The Comp Controller of Currency & The Federal Trade Commission, What ever you do DO NOT file with the BBB they are paid good money to keep those "A's" for the companies that pay them.

Did you know that Pay Pal, GE Money Bank, GE Capital Retail Bank, GE Capital Retail Money Bank which all start with the letter "G" the new name is Synchrony Bank now are trying to get "Class Action Lawsuits” BANNED!

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Review
#558866 Review #558866 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3800
Preferred solution
Deliver product or service ordered
Tags
  • Incomplete Installation