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2 comments
My wife & I purchased a complete new set of appliances for our kitchen through Lowe's. We have had several issues with the refrigerator. Had to have several service call over the last few months. Actually it had a couple of issues right out of the box. well now...
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Anonymous
#798168

First of all. Why are you blaming the lady at Lowes. She can't snap her fingers and fix it. And at this point it's not the people at Lowes to fix it. It's the 1 800 line. I un...

Author
Location
Fort Smith, Arkansas
Loss
$8000
Review #480004 is a subjective opinion of poster.
0 comments
An expensive lesson learned. Purchased a chain link fence to be installed by Lowes. They don't tell you that the contractor can SUB CONTRACT the work out, so once you pay for the materials and work, then Lowes is done with you, and good luck on getting through to...
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Author
Loss
$5000
Review #479980 is a subjective opinion of poster.
1 comment
Our home was broken into so we ordered stronger doors and locks along with installation services. It took a month to special order the back French Doors. The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I...
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Anonymous
#796913

Next time hire a professional. Would you buy a tuxedo from Target?

Author
Location
San Antonio, Texas
Loss
$500
Review #479954 is a subjective opinion of poster.
1 comment
Placed order on 3/2, delivery to store on/about 3/9. E-mailed Lowes on 3/12 looking for shipping info- no reply! Called Lowes customercares on 3/14. They told me order was ready for pick-up. Asked when it was delivered, they said 3/10. Got E-mail 5 hours later telling...
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Anonymous
#795451

someone obviously dropped the ball. that being said however you should NEVER rely on email communications with ANY companies. they tend to take insane amounts of time to reply...

Author
Location
Cromwell, Connecticut
Review #479408 is a subjective opinion of poster.
0 comments

Lowes - Order delayed, order damaged

Ordered Affinity Stop on 1/30/2014. Was promised store delivery on or about 2/20/2014. Called Lowes and was told it was there. 2/24/2014 after 16 mile one way trip to Lowes, product was not there. Called 2/27/2014, 2/28/2014, no product. Product finally arrived on 3/3/2014, while I was out of town. Picked up product on 3/8/2014. Package was damaged in shipment and 7 foot products were all broken off at the 6 foot 2 inch length. The excuses we had were that Lowes shipped it to the wrong store, it ha to be returned to a central location before it was shipped to the correct store, and the store didn't receive a truck this week. I cannot wait another month and a half for satisfaction, now that product has arrived broken
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Author
Loss
$80
Review #479147 is a subjective opinion of poster.
0 comments
In January 2014 I ordered a kitchen sink with faucet, soap dispenser and grid. I was told it would take 4-6 weeks (as I'm in Hawaii) After 4 weeks I was called that my sink came in. My contractor went to Lowe's and picked up 1 large box (thought everything was inside)...
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Author
Location
Honolulu, Hawaii
Review #478786 is a subjective opinion of poster.
0 comments
Don't EVER buy carpet from Lowes. Once you are sold carpet they are DONE with you. If you have an issue you have 30 whole days to have it addressed after that they will refer you to a number that will not answer the phone and basically you are screwed. If you have a...
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Author
Location
Beaufort, South Carolina
Review #478626 is a subjective opinion of poster.
1 comment
we bought a dryer and paid for the extended warranty well our dryer sensors went out within the first month and Samsung said they would replace it well lowes came and picked up the old dryer and I asked where is our new dryer is and the delivery man said it will be...
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Anonymous
#812250

Same thing or almost the same, when I order a safe and it came in damaged and they never called or notified me that they returned the safe back to the factory and this was don...

Author
Location
Yakima, Washington
Loss
$1000
Tags
  • yakima wa
Review #478571 is a subjective opinion of poster.
1 comment
Our refrigerator is under warranty. The ice maker stopped making ice in both the upper and lower unit. We called Lowes and they have us the number for A&E. When we called they said the next available date was 8 days away on a Wednesday. We took that appointment...
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Anonymous
#833103

I think I would call Sears since A&E is owned by them.

Author
Location
Richmond, Virginia
Review #478533 is a subjective opinion of poster.
0 comments

Lowes in Franklin Park, Illinois - Failure to maintain appointment time and warrant service warranty.

My complaint is against LOWES SERVICES and their service provider ALL STAR APPLIANCE. ALL STAR APPLIANCE did not honor the appointment time schedule and when confronted about the failure this company canceled the appointment and their response to my complaint was; the service was completed and could not schedule another service call because the service request number 72097037 was completed. Their solution was for me to hire another service technician to repair my appliance and then I would be reimbursed, I know my warranty will be voided if I have someone else service my appliance. I had been a customer at LOWES for years however now that I need the warranties to cover my appliances I am not getting the warranty coverage I paid for and the service companies they contracted are rude and UNPROFESSIONAL.
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Author
Location
Franklin Park, Illinois
Loss
$1200
Review #474518 is a subjective opinion of poster.