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Lowes - I had an issue withe a cordless combo kit.

I found a Dewalt #DCK290l2 combo kit at home depot for $279.00.I then called lowes to ask what their price for that same model. Lowes price was $90.00 higher. I told the store representative i had found the same product at home depot for a better price and would they beat that price. I was then told that they would have order that product and they could only match the price because of having to order the product. I thought this is an easy way to getting out of what is advertised, just say you have to order it, I think it is still their product if they carry that name brand and are able to have acess to it. I don't think dewalt sells it to home depot for a better price than they would lowes if so the they need to file a complaint wit dewalt.
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2 comments
Anonymous
#881721

Why did you not buy it at home depot?

Anonymous
#879239

When a company like Lowes or Home Depot stock an item they get a price break for volume purchases. They don't get that break special ordering an item one at a time.

Just go to Home Depot and buy it. Quit being a PITA.

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Review
#540897 Review #540897 is a subjective opinion of poster.
Reason of review
did not beat the better price found by 10%
Loss
$50
Preferred solution
Let the company propose a solution

Lowes in Queens, New York - Very poor delivery!

2.3
Details
I usually order from Lowes online and go to the store to pick up my items. This time I didn't have anyone to take me 10 miles to the store and tried ordering online which went smoothly. The store had everything I needed. I never knew the Rosedale, NY store was a freakin' nightmare. This was the first time I wanted something delivered and this would be my last. After placing my order no one contacted me. I then called the store to ask them when they will deliver my items. They then said I will receive an automated message with a two hr window of delivery. The message never came. Since I didn't know what time they would arrive and I had to work, I had someone to stay in my home to expect this delivery. When it was getting late, I called customer service who assured me that my items were on the truck and I could expect it between 7 and 9 PM. Well 11:00 PM came and still no delivery and no phone call. I called the main office who learned that the delivery men decided not to delivery my items because it was "getting late." Ok, but no one had the decency to call me to let me know? The next morning I called and complained again and inquired when I will receive my delivery. Someone said I will be getting my items later today. So again, I had someone wait in my home so I wouldn't miss them while I was at work. Mind you, the person had to work that night and wouldn't be able to get any sleep trying to help me out. I started getting late again, and yes again, no delivery. I called the Rosedale, NY store at 7:30 PM on Tuesday night and got a message saying the store was closed. I then called the main branch again who couldn't get in touch with anyone at the Rosedale location. I was too angry at this point and demanded that she cancelled my order! She did, which puts my back square one of not having the materials to finish my bathroom that the last handyman destroyed and I haven't had access to for more than a month now. I changed my Lowes store to a different branch and ordered the items for me to pick up. This is very inconvenient for me as a woman because many of the supplies are extremely heavy which is why I needed them delivered in the first place. Now I have to go to the new location and take a cab back home. I will never order from Lowes, Rosedale, NY branch again! This was my first and LAST time!
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3 comments
Anonymous
#1103607

Same problem I'm being treated like garbage

Anonymous
#1035095

Going through the exact same problem right now. You took the words right out of my mouth of what is happening to me.

Never had such horrible service and went to store to demand refund. They use a third party service called XPO and apparently this is a HUGE problem with them. Lowes was scrambling to keep my business and offered discount on item. NO WAY!

Enough of the charade! Buying local from now on.

Anonymous
#878484

I am very sorry for the experience you had with our delivery company, XPO Last Mile. We strive to give Lowes' customers the best delivery experience possible, and obviously, you did not receive this.

I apologize for this inconvenience. We would like to make this up to you, if possible.

Please contact me at jackie.workmon@xpolastmile.com with your name and original delivery date. I will be happy to get you in touch with a manager right away.

Again, I am very sorry for the inconvenience.

Best Regards,

Jackie Workmon

XPO Last Mile

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Review
#540804 Review #540804 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Sells Items the Don't Have

2.8
Details
On Sep 13, 2014, I thought that I had purchased a refrigerator to be delivered to our new house on Friday Sep 26, 2014. On Sep 25, 2014 I received a phone message to inform me that the refrigerator should be available in 7 days (NOTE: This is 12 days after purchasing and the day before scheduled delivery. Today, Sep 30, 2014 I called the store to find out when the refrigerator would be delivered and was told that there are some at the distribution center and that it would be at least 10 days before they would know if one of those would be allocated to my delivery. That would be almost 30 days from date of purchase to knowing if Lowe's has the product which they sold. Will be shopping for refrigerator this week end, should I not hear from Lowe's. Oh, probably shopping at Sears, Home Depot, or Best buy or anywhere except the dealer that does not deliver product.
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Review
#540799 Review #540799 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Buyer beware buying power tools from Lowes

1.0
Details
Buyer beware buying power tools from Lowes

Update by user Oct 30, 2014

After contacting the corporate number the following day the store manager contacted me. He indicated to me that the shift manager was incorrec.

We were given a refund.

It should have never required this much effort for their customer. Had the manager even read his own receipt he would have known he was wrong.

Original review posted by user Sep 30, 2014

Purchased a drill and impact driver Set from Lowe's. I purchased a replacement plan at the same time. 60 days after the purchase the drill broke. I took it back to get the replacement had my receipt in hand only to learn that the Lowe's employee did not register the replacement plan. The drill was replaced because it was within the 90 days of purchase. I was told that the previously purchased protection plan had to be repurchased because they did not transfer. The original replacement plan cost was just given to Lowe's because they never registered and thus I received nothing in return for that $20. The attitude of the staff was that there was just nothing they could do about it. Lowes should have refunded my original $20 because I never received anything for it but they didnt agree. In my opinion one should never buy power tools from Lowes or one should never purchase protection plans from Lowe's. Buyer beware.
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1 comment
Anonymous
#885559

Thanks for letting me know. I'll avoid that store......

Review
#540781 Review #540781 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Problem with delivery
Loss
$21
Tags
  • deceptive
  • Tool protection plan

Poor Service Review

Purchased just about everything for the house, paid at least $20000, installer won't come, Lowe's promised they will make it happens. Still nothing done, very hard to get refund. Please think more than twice before you have Lowe's to your home improvement project.
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Review
#540740 Review #540740 is a subjective opinion of poster.

Lowes - Lowe's sent a thief into my home

1.7
Details
I recently purchased carpet for my home for Lowe's, which included installation. I didn't realize it, but they contract out such work to people who in turn contract with other people to do the work. Lowe's says they require background checks on everyone they send into your house, but in my case that wasn't true. Two men showed up and I immediately recognized the signs that one was a substance abuser. I had taken the day off to be there while they worked, but in this case I tried to stay in the next room and keep an eye on them. The fellow who was in charge was nice, seemed to do good work, and as far as I know was trustworthy. The other man was a different story. It was his first time to ever install carpet and his first day working for Lowe's. As I was told later, he was recently released from prison on a drug charge and the installer gave him a job to help him get on his feet. The man who was the helper spent a lot of the day in our bathroom. He went six times, staying one time for thirty minutes. I later realized he had gone through everything in the bathroom, apparently looking for drugs of which there were none. Later, after they finished one of the rooms, he went back into it and apparently went through everything on the closet shelves. At the end of the day, when I was trying to put furniture back in the room they had finished, I occasionally lost track of him. At one point I found him going through a pair of my pants in a room where he had no business. Later I realized he stole my pocket knife. The worst was that he got into another room, also where they were not working, and stole my sister-in-law's wallet containing her driver's license, credit card, medical cards, and pictures. She realized shortly after they left that her wallet was missing and called to cancel the card. However, he had already been to three stores and used the card for several purchases totaling $90.00. I called the installer and he recovered the card and license, but not the wallet, medical cards or personal items. The installer dropped these off the next day and also paid for the charges on the card. I called Lowe's and they asked that I file a police report, which I did. That took a couple hours of my time, plus a trip to the police station, and I doubt anyone ever follows up on it. Since no one from Lowe's had apologized, the next day I went to the store and asked to speak with the manager. He was pleasant, offered me a $150 credit on my Lowe's card for my trouble, and assured me that Lowe's has a strict policy of requiring background checks on everyone who works for them. I wasn't impressed. I did my own background check on this crook and discovered he has been in and out of jail since he was 18 in three counties. I found a dozen records: drugs, indecent exposure, drug paraphernalia, burglary, driving with an invalid license, failure to appear, various traffic violations, including dwi; and unsecured child under 8. I couldn't get his records after 2006 but understand that for the last eight years he's continued in and out of jail and prison on various charges, most recently for Methamphetamine. In addition, his wife is currently in prison for drugs. The only good news is that the State of Texas has custody of their children. I suspect as time goes on we'll realize other things are missing that this thief picked up. What really bothers me, though, is that Lowe's would let someone like this come into my home. It leaves one feeling violated and that Lowe's doesn't really care about their customers. They promote their commitment to customer service, but I didn't experience it. In addition, some of the carpet has already come lose from the tack strips and I'm going to have to have Lowe's send someone out to fix it.
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1 comment
Anonymous
#936314

get ready in 2015 lowes to get read of all small contractors and work illeagles for less money

Review
#540495 Review #540495 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Review

Lows is the worse place to buy they have horrible service. Our fridge it's been braking all the time this is the 5th time in 2 years. They send someone to foxy it and then they cancel so I have to throw all my food away I have a bug family w 3 kids and this is *** ***. If this happen to them they will fix the problem right away they don't care about their costumes only when u show at the store to buy. They don't want to change the fridge ! Also the dish washer broke twice to all the appliances that I got from them are a pice of junk . The washing machine as well and my husband had to fix it ! Please go buy at the Home Depot. It's much better
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Review
#540447 Review #540447 is a subjective opinion of poster.

Lowes - Refrigerator Review

Lemon Lemon Lemon that is what you sold me. I purchased a refrigerator and after 4 months quit working and now it has been 5 weeks and I and they have deemed it in repairable I do not want another Haier refrigerator it is a piece of junk I am notifying the news company to let them know that Lowrs does not stand behind the products they sell. Thanks got selling me a lemon and then not doing nothing to help we can not buy grocery we are living out of coolers.
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2 comments
Anonymous
#877549

It is NOT the retail stores responsibility to stand behind a product they sell. The manufacturer of the product is responsible for the warranty.

You are directing your frustrations at the wrong party.

You should be complaining to and about Haier. Haier is responsible for the warranty and if you aren't satisfied with the way they are handing it you shouldn't be complaining about Lowes.

Anonymous
#877190

All Lowe's can do is follow up with the manufacturer of the product, so see how they can proceed. What a lot of people don't understand is after the appliance is sold, it is not a Lowe's product unless you purchase a Lowe's Specific protection plan..

Its like taking your 9 month old Puppy the developed cancer to the Puppy Breeder and demanding a refund for selling a defective puppy.

Certainly you would not see any $ because the breeder has not power over natural selection. All things made, function on the same principals.

Things break, sometimes at a untimely rate.

I'm sorry you feel like your Lowe's store did not do everything in there power to assist you further, but out right blaming them is completely crazy.

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Review
#540101 Review #540101 is a subjective opinion of poster.

Lowes Replacement Review

I have purchase a refrigerator it has been broken for 5 weeks no one will help me even though I offer to purchase a different brand and maybe pay a little more told me NO. I have been living out of coolers for 5 weeks they will not back a product they sale.
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Review
#540074 Review #540074 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes in Riverhead, New York - Installers aweful!!

3.0
Details
Bought a top of the line Bosche dishwasher from Lowes and the installers came to install. They were RUDE and SARCASTIC. They asked ME to turn off the electric. I did what I thought was the electric marked on the breakers. Thank God I asked Do you test the line to make sure the electric is off? They checked and line was still active. Guy goes to basement with me and says D.W. means dish washer for the future. I said look at the one above that it also says D.W.. Then one guy uses my bathroom and does #2..YUCK. do not use my bathroom. Guy @ 2 says can you get a garbage bag to put the garbage in? So they came un-prepared to take away the box, plastic wrap etc. Next issue BIG>> please sign here.. I look at the paper no name and it is a questionnaire on quality of service.. all BLANK.....I question it he say don't worry I have it all filled in for you. I will never use LOWES again. I have used HOME DEPOT several times and they OUT SHINE Lowes BIG TIME.
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Review
#539952 Review #539952 is a subjective opinion of poster.