Lowes
Reviews and Complaints
DO NOT USE THIS COMPANY for REMODELS
6 week counting resolved correctly
Customer service is terrible
Preferred solution: Full refund
Problem solving Capability of Manager
- With a brand new non functional washer
Preferred solution: Repair the leaking of water. In the case it is not repairable REFUND the money
Micky Mouse Operation at Logan, UT Lowes
- Price
- Customer service
Preferred solution: Let the company propose a solution
Worst Customer Service Ever
- Person i talked to at corporate was professional and helpful
Preferred solution: Let the company propose a solution
Deceptive promo
Preferred solution: Terminate the employment of the cashier and the supervisor
Install a privecy fence
Preferred solution: Let the company propose a solution
Poor Service
Inept and Bad Customer Service and Policies
Don't waste your money
- Leaving
- Product quality
- Customer service
Refrigerator disaster at Lowes Home Improvement Center
Hubby just returned from Lowes and Conrad the manager that walked away was waiting for him at the door. Jerry came home with 2 new shelves and the water filter.....Hopefully the 5 day ordeal is done.
Well as expected GJ Transport Solutions a independent delivery service arrived early but we were ready. They had the old one out of the house and new one installed in less than 30 minutes.
Thanks Jesus. But as soon as we started looking the water filter was missing and...
Husband went back to the Lowes store later in the day and the delivery service told them we refused the unit because it was "used". When in fact they told us the unit was damaged.
The ground plug prong had been cut off by someone.
That is why it was not installed. The...
We needed it right away and to bring it home when we purchased it since ours had quit working completely (compressor) Got a great deal. But that was when all the good vibes stopped. The guys that loaded it slide the back of the frig. into the back of the truck and ripped a water line on the back but we didn't discover it till we got it home and got the water hooked up and water went every where.
Called Lowes and got a huge run around about how we had purchased an open box frig and that it was sold as is....really???? But your loaders are the ones that damaged it in the first place and the appliance didn't say AS IS and no one mentioned AS IS. The manager James we were talking to they don't have to inform us of that it's on the receipt. So I grab the receipt and guess what "there was no where on the receipt that said AS IS.
Then he changed his tune. He said he'd go check and see if they had another frig like it and would have it delivered the next day. Called back they did and when the delivery company arrived they told us that the power cord was damaged and they would have to return it. I thought that was strange because the manager we spoke with said he had personal inspected the frig.
and had tucked the power cord up in the unit. LAIR!!!!!! Lowes tried to reach the delivery company so they could return cause they were sure there was nothing wrong with the power cord. 4 hrs later they said they had not been able to contact them, so they would talk to them at 7:00am when they came to get today's deliveries.
So Jerry goes down to Lowes this morning at 6:30am so he can be there when the frig. arrives and find out what happened. What is the next step will be. After several conversations with numerous rude Managers.
Eugene, James and another one with no name tag. The truck at that point was over 3 hrs late. They were high pressuring Jerry to except another frig. of a different manufacturer that did not fit what we needed.
Tried to sell him another refrig. at additional cost to us. One for those *** managers actually walked away when Jerry asked for a game plan if the refrig. on the truck was actually damaged (which at 10:00 was determined that the power cord had been cut and couldn't be delivered ) the manager just turned and walked away without answering him.
By this time it was best for Jerry to leave or someone might get hurt, he was beyond pissed. So here we sit. Saturday morning with a defective frig. and hoping this will get resolved tomorrow because they said even if they could find a replacement frig.
it could not be delivered till tomorrow. Don't want to impact delivery's scheduled for today . So.....will see what happens tomorrow.
Have to cancel all plans we had for Mother's Day so we can be here for delivery since they will only give a 4 hr window for when they might get here. to be continued........
- Managere danny and dwane
- Loading staff
- Eugene
- Rudeness
Preferred solution: train thier managers and staff to handle and resolve issues in timely manner
Rude Employee
- Most stores
- Store employee
Preferred solution: Let the company propose a solution
Lowes Johnstown, Pa. Poor customer service
Mislead
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Why do consumers always blame the stores for their inability to keep track of their receipts? Whether you picked it up at the store or you had it delivered, you would have been given a receipt with the delivery date for your records. You should have the proof you need in your records.
It was not the issue of receipt. I had my receipt.
It being backordered was the issue. They started my warranty date of purchase instead of when we picked up item.
I needed proof from the store as to when it picked up and the store could not give me the date. That was issue.