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1 comment
We had the entire house's windows replaced by a Lowes installer about 2 years ago. This included a garden window in the kitchen. 1 month after installation we noticed that the window was growing mold around the inside edge. Called Lowes and after many many calls...
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Anonymous
#752434

You are leaving out a lot of details. Are these wood or vinyl windows? If there is anything "growing" on the windows it would indicate the humidity in your home is too high. I...

Author
Loss
$900
Review #461297 is a subjective opinion of poster.
1 comment
I wont be shopping at lowes again for anything. We went to pick out carpet for our new baby's room (12X14 in size)on Nov 21. Picked out an in stock carpet that we liked and got a price quote from Chris for $420 for carpet and installation(we had already moved...
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Anonymous
#752209

Sales person made the mistake and the installer is paying for it. That's how Lowes works. Installers clean up their mess by taking a loss when it wasn't their fault. Lowes=...

Author
Review #461274 is a subjective opinion of poster.
4 comments
I purchased a four pack Dewalt cordless tool set back in April of 2012. recently one of my battery's quit working so I took it in to the Lowes in Colorado Springs Colorado on north Nevada. They told me in order to warranty it I had to bring back the entire to a pack so...
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Anonymous
#790377

ha ha that is funny! "aint my problem you call dewalt"

Author
Location
Colorado Springs, Colorado
Review #460937 is a subjective opinion of poster.
1 comment
We experienced a bait and switch when we ordered decking from Lowes at the Hillsboro Or. Lowes. We were shown pictures of one product and then a much more inferior product was installed. The store manager said that the sales person was fired then he was still there...
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LTCC
#748260

You did not mention if you got a price discount for them installing the inferior product. screw the apology.....show me the money

Author
Location
Hillsboro, Oregon
Review #460076 is a subjective opinion of poster.
0 comments

Lowes in Portland, Oregon - Fumbled special order arrival, install, scheduling, vendor communication.

What a clown circus working with Lowe's has turned out to be: Order arrived several weeks after it was promised. When finally delivered, it was missing a part, which ate up another two weeks. A promised "next day" call to schedule am install did not happen for a week. The actual install happened two weeks later, but was not successful. The installer broke a part and massacred part of our house doing the install. One part had to be re-manufactured. We had to order a replacement for the broken part and another part that was broken because of the broken part. Lowe's promised to do a reinstall the day after the remanufactured part was delivered. No one from Lowe's notified us of the delivery date, so we got a call from the delivery person when we were away from home and had to drop everything and race home to receive it. Then Lowe's promised next-day install could not be accommodated by the installer, who wanted to come instead, a week later. When we put our foot down, the installer determined that he could come the same day after all. We raced home to prepare for his arrival. However, he called a few hours later, saying "the head gasket in my truck blew," and then, could not be sure if he could make the original date for one week out. We are at our wit's end. This whole debacle has been playing out for almost six months. We will never darken the door at Lowe's again and wish we could have our $2,300 back.
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Author
Location
Portland, Oregon
Loss
$2300
Review #459328 is a subjective opinion of poster.
1 comment
I decided to buy carpet for one of my bedrooms from Lowe's and my experience has been terrible. The installation was sub-par and they installers put down flawed carpet. When I called to complain about my experience, the customer service said that I would have to wait...
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Anonymous
#749286

Where do you live? Which lowes did you use?

Author
Loss
$800
Review #459232 is a subjective opinion of poster.
0 comments
We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. Lowe's contracted with Mac Renovations out of Greenwood, SC to do the install. Lowe's wasn't the lowest estimate we got. But we bought the pitch that they...
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Author
Review #458980 is a subjective opinion of poster.
1 comment
We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed...
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Anonymous
#745159

In the future hire your own contractor. You can check their references and see what kind of work they do. When you have a job done by a store like Lowes or Home Depot they hir...

Author
Location
West Columbia, South Carolina
Loss
$11000
Review #458821 is a subjective opinion of poster.
5 comments
Spent over 8000.00 on kitchen cabinets and opened a Lowes Card for additional discount. Next time I was in the store for the countertop, the check out staff at the store encouraged me since I am an elderly veteran to show my military id and get an additional 10% off. I...
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Anonymous
#744353

First of all, they cannot discount anything that includes labor...labor is included on countertops. If you were to receive 10% off, it would most likely take the retail under...

Author
Review #458423 is a subjective opinion of poster.
1 comment
Purchased top of line pella windows and now the 7th time they are trying to get it right. Dont hire Lowes they are inconpentent and never have an answer and like to point fingers at its not my fault, its the window company not...
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Anonymous
#743203

I work for them and i wouldnt hire them to do a thing.

Author
Location
Massapequa, New York
Review #458076 is a subjective opinion of poster.