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Awful Customer Service Review

Lowes used to be my store but their customer service is awful now. Just one register is open and self checkout is a nightmare. Bought a bath vanity on line. As they were loading I notice the box caved in so I opened and yes it was cracked into. This is only one incident. I'm done with them.
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Review
#489071 Review #489071 is a subjective opinion of poster.
Lowes - I was Fired after 3.5 years of dedicated service and sales of 1.3 million
I was a PSE for Lowe’s in Poughkeepsie, NY. I was fired on May 16th 2014. I feel there was a grave injustice given to me because of some vendetta that the Store Manager Christian O Donnell had for me. My sales were always in the top 3 in the market. My closing ratio...
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2 comments
Anonymous
#1161087

I worked for Lowes in Gibsonia PA as a PSE also the same things happen there. LOWES has zero training. For this position I didn't come from the store I came off the street so ...

Review
#488426 Review #488426 is a subjective opinion of poster.
4/16 (wed): ordered a job for replacing 2 windows at Lowe's 4/28 (mon): got a call from Lowe's saying the windows were in and was told installer will call me within 48 hrs 4/30 (wed): 48 hrs had passed but no call !! 5/1 (thurs): called Lowe's and told them nobody...
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4 comments
Anonymous
#822000

16 days had passed from the day Dennis decided not to show up. Another installer came today for install, finally. He measured the openings and checked against the windows he h...

Review
#487650 Review #487650 is a subjective opinion of poster.
Lowes Customer Service absolutely useless ! I placed online order on 5/5/14. Conformation e-mail showed est. deliver 5/12. 5/13 still no order. Called Lowes Customer Service and was told the package was delivered to my front door on 5/07/14 by Fed-Ex, which did not...
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1 comment
xuilrep
#830134

FedEx did delivery not lowes. You paid for the service so houldnt you be talking to fedex since they claimed it was delivered?

Review
#487403 Review #487403 is a subjective opinion of poster.
Loss
$11
Dear Sir   Good morning I'm James Weaver I'm writing you in regards to a complaint I know you would want to be made aware of. As a police officer I know how challenging the public can be. With that being said I'm not trying to add to the challenge of rude...
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1 comment
Anonymous
#932763

Don't let that kind of service by one employee give you the idea that the whole store is like that. I worked at that lowe's for 2 years and even worked the returns department....

Review
#487173 Review #487173 is a subjective opinion of poster.
I went to LOWES in April14 to visit door department and if good, placed an order for that. I gave them my measurement and required photos and they gave me estimate price of 900$, it was not bad; so asked them to go a head with that. They charged me 40$ to do the...
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3 comments
Anonymous
#813795

You have it all wrong, originally it was on sale. After two weeks and five more days it was back to regular price, that's why the price jumped. Happens all the time at my stor...

Review
#486812 Review #486812 is a subjective opinion of poster.
Loss
$45
My husband and I purchased at least $160 of Olympic rescue it stain to do our deck last summer and it's already peeled off and the biggest mess and rip off ever! We were assured at purchase it had a great warranty and would be perfect for our deck. It didn't last...
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32 comments
Anonymous
#1550436

I had the same issue with Olympic Elite. Spend $1500 in stain just to have it crack and split my brand new deck! $10,000 worth of wood not to mention labor ruined. They will r...

Review
#486077 Review #486077 is a subjective opinion of poster.
Loss
$160
I bought a lawn mower and a two year warranty from Lowes about a year ago. Used it 4 or 5 times and the mower would not start. They quoted me $145 repair cost due to regular gasoline use which caused the damage. The excuse was that damages related to fuel are not...
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1 comment
Anonymous
#813803

Loophole? You need to be using an additive to protect your equipment from harm. Ethanol is extremely toxic to small engines. You should have educated yourself on lawn mowers b...

Review
#485701 Review #485701 is a subjective opinion of poster.
Loss
$200
This is not the first time this has occurred at the Plant City store. Walk in the store, pass more than 10 associate not one of them acknowledge us or say hello how can I help you. We stood directly next to an associate in the flooring department and he had the...
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1 comment
Anonymous
#833097

Are you sure that you're not invisible? If you are it's not really fair to blame Lowe's for your lack of visibilty..

Review
#485656 Review #485656 is a subjective opinion of poster.
No one offered to help find material, then when we rolled up with 3 carts full of building material we were asked to move them to another cashier..once at the cashier another employee moved our carts out of the way so they could get a fork lift into the building, but...
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2 comments
Anonymous
#813810

Did you even ASK FOR HELP TO LOAD IT? Seriously you expect others to ask to help you, but you're not willing to do the same. Read very carefully you wanted these items it's yo...

Review
#485327 Review #485327 is a subjective opinion of poster.
Loss
$1500