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They were supposed to deliver a washer and dryer last saturday. They only showed up with the dryer. Re-scheduled for Sunday. Told me I needed a part for the install. They installed it on sunday without the part. (I didn't need it) Washer doesn't work correctly. ...
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Anonymous
#809366

Morning deliveries are 8-12. Afternoon are 12-4. There is no "4PM" delivery, and no one would promise an exact time like that because the delivery before you might need to hav...

Review
#481551 Review #481551 is a subjective opinion of poster.

Lowes in Deltona, Florida - French Door Replacement Fiasco

In January 2014 I contracted with Lowe's in Orange City FL to replace 3 set of Patio French Doors and an Outside Bathroom door. I was told that all doors were in stock. I received a telephone call informing me that the bathroom door had to be ordered and there was a 30 day delay. The installation was finally scheduled for Mar 2014.The bathroom door was not the one I ordered and the French Doors did not match. I was not home during the installation but I did file a complaint. The French Doors were corrected but I was informed by Lowes that they decided to change the bathroom door from the one I had ordered at an additional $100 charge. Lowes was extremely incompetent and devious on this job. The French Doors should have been inspected on staging at the store but negligence or rather incompetence prevailed. I filed a complaint with Lowe's corporate but nothing materialized and I received nothing but apologies. Shove your meaningless apologies. People are sick of hearing BS apologies. I'll never do business with Lowe's again.
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2 comments
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#481235 Review #481235 is a subjective opinion of poster.

Enid Lowes/ Out raged

I went to Lowes in Enid Oklahoma to pickup a tool and was told Enid store had it. No they didnt and asked if I wanted to order it? I told them to forget it. But what really got me mad was waiting an hour to have someone help me. Shell,thats what her tag read,tried to help me but spent more tim. TWO hours latterI I walked out of the store empty handed but I did get her# but never called. Is this normal protocal if you dont have what I need ? Iam not used to being caught by surprise like that when I am in a hurry with work. Tell Shell that she was nice but not that nice. Displin her or any employee that acts like that I was really uncomfortable about that.
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3 comments
Review
#480927 Review #480927 is a subjective opinion of poster.

Lowes in Farmington, New Mexico - Site to store order issues. Horrible service, comunication, and order traking.

This started with me shopping around for a 40# propane tank for my RV. Home Depot and Lowes both sell these. I had a gift card from Lowes so I chose them as prices are evenly matched. I called Lowes to see if they had one in stock. Nobody seems to know what department handles Propane tanks. I got passed around from customer service to plumbing to garden to BBQ grills and back to customer service. I finally just hung up and went to the store and searched myself. I only saw the 20# tanks so I retured to my computer and ordered a 40# empty propane tank online with site to store pickup. After a week the online status showed "ready for pickup". I wasted my lunch break and drove to the store and waited in line for 15 minutes. Then waited another 15 minutes for the Lowes employee to run around the store looking for it only to return and say "it is not here yet". She cant tell me when it will arrive or where it is or why it shows "ready for pickup" on my order status. The next day I called online support for another 15 minute conversation with hold times and was told it is on a truck scheduled to arrive at Lowes in 2 days. 2 Days later I called Lowes and they said truck will arrive in the evening and it will be ready for pick up the next day. The next day I called in the afternoon and they said it was their but not ready for pickup until they receive it in their system and will call me later. They never called. another day goes by and I call again in the afternoon. This time I was told they don't know where my order is but will look into it and call me. Another day goes by and no phone call. Next I call the online support again and after some time she says someone from my local store will call me back in 15 minutes. 15 minutes later I get a call and they tell me that my item is on back order and will ship in 2 weeks. This is where I am currently at today. Waiting longer for the next story on where my tank is that was paid for long ago. With all the mixed stories and run-a-round it is hard to say which of the employees are lying to me. In my opinion Lowes has no employee accountability and results in employees passing off their problems to other employees or flat out lying just to temporary get rid of the customer.
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1 comment
Review
#480572 Review #480572 is a subjective opinion of poster.
Loss
$450
Tags
  • RV propane tank
  • 40 lbs propane tank
We mailed a letter on February 20, 2014 and have had no response. Rescue It is peeling off our decks. We put it on less than 6 months ago and went by directions. Spent lots of money and time and now our decks are ruined. Have taken pictures and sent them with letter of...
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4 comments
Anonymous
#809356

Your deck was sealed. User Error. Do the right thing and have your obviously misplaced complaint removed. BTW, Lowe's doesn't make rescue it. Olympic does.

Review
#480365 Review #480365 is a subjective opinion of poster.
I would just like to say that web orders are not to friendly to the associate's at Lowes. What I mean by that is, example: A customer does a web order and we do the follow up call back within 24 hrs, at least I do anyway. I call the customer and get a voice mail the...
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#480113 Review #480113 is a subjective opinion of poster.

Lowes in Fort Smith, Arkansas - Handling of repairs a problems on new Whirlpool Ref.

My wife & I purchased a complete new set of appliances for our kitchen through Lowe's. We have had several issues with the refrigerator. Had to have several service call over the last few months. Actually it had a couple of issues right out of the box. well now almost a year later it has stop making ice over the last two weeks and now today it quit running all together. The service tech who came out to look at the ice maker did a diagnostic test said it could be a couple of things they would order parts and let me know. Well when I called to see if the parts would be overnighted so they could fix it tomorrow he said they would have to wait for Lowe's to approve the parts order might take a couple of days. And Finally the Lowe's Supervisor told me someone would follow up with me in 5 business days how nice while I have no refrigerator. The one thing i can control is to never buy a another thing at Lowe's. If i were you i would not buy anything from Lowe's that might need service. I told the lady from Lowe's I can't make you take care of your customers, But i can post something each day in hopes that others might not get caught in your trap.. post 1-365. Alan F
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2 comments
Review
#480004 Review #480004 is a subjective opinion of poster.
Loss
$8000
Tags
  • Appliances services

Beware of Lowes contracted work

An expensive lesson learned. Purchased a chain link fence to be installed by Lowes. They don't tell you that the contractor can SUB CONTRACT the work out, so once you pay for the materials and work, then Lowes is done with you, and good luck on getting through to anyone for help. The installers cut through an electric cable, and I had to pay for the repairs to be done. Only one person showed up to install 550' of 5' chain link fence, and of course there are many mistakes. I spent three months dealing with Lowes Corporate. being passed around from person to person, and still no one has ever been out to check the work. No one takes responsibility. Make sure to find a reputable company to do your work, and do not make full payment until you are satisfied with the work done. Wish i had gone that route. I learned a $5000 lesson in contractors. In my opinion you should beware of any work done by Lowes.
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Review
#479980 Review #479980 is a subjective opinion of poster.
Loss
$5000
Tags
  • Lowes Bad SERVICE
Our home was broken into so we ordered stronger doors and locks along with installation services. It took a month to special order the back French Doors. The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I...
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1 comment
Anonymous
#796913

Next time hire a professional. Would you buy a tuxedo from Target?

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#479954 Review #479954 is a subjective opinion of poster.
Loss
$500

Lowes in Cromwell, Connecticut - Not notified.

Placed order on 3/2, delivery to store on/about 3/9. E-mailed Lowes on 3/12 looking for shipping info- no reply! Called Lowes customercares on 3/14. They told me order was ready for pick-up. Asked when it was delivered, they said 3/10. Got E-mail 5 hours later telling me my order was ready for pick-up(in response to my E-mail). Store manager said "sorry". Yeah, right! Should have bought at WalMart 2 weeks ago! They had same item in stock for the same price, but I don't like that company. Wanted to support my local Lowes, but it was not worth the aggravation.
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#479408 Review #479408 is a subjective opinion of poster.