Lowes Reviews and Complaints
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Wrong Order Review
They messed up my entire order and want to fight my refund so now I'm taking my lawyer and going after these bastards west Philadelphia Lowes is by far the worst the staff if horrible and doesn't know a thing about customer service or their job
Lowes - Order Delivery Review
SO LAST WEEK I ORDERED ABOUT 900+ DOLLARS WORTH OF MERCHANDISE FROM THESE LOSERS ONLINE AND A WEEK LATER STILL HAVENT RECEIVED MY ORDER FROM THE LOWES IN WEST PHILADELPHIA BY FAR THE WORST ONE EVER I SPOKE TO ALL THE MANAGERS IN RESOLUTION OF MY ISSUE THOSE INCLUDING A JEFF, JIMMIE, ROB, KIETH, KIETH PLUS TWO I FORGET THEIR NAMES BUT THEY ARE NOT FIT TO RUN ANYTHING BUT THEIR LIPS HOW DO U SEND A ORDER AND FORGET TO SEND HALF THE ORDER THEN NO FREEZER AND EXTRA STUFF I NEVER ORDERED THE WEST PHILADELPHIA LOWES AGAIN BY FAR THE WORST
Contracted for Lowes in Naples to do our fencing. It is one year later and the fence is still not complete!
The fence is still not complete, even with all my attempts to work with management at Lowes, the subcontractor they hired- Coastal Deck and Fencing, and the contractor they hired for the permit- Peter Anthony Cafaro located in Orlando, FL. Inability to complete this project within a reasonable timeframe, finish it right according to customary industry practices. Numerous errors across the board from ordering the wrong color, lost replacement orders or ones never made, no communication or continued coordination within the parties involved, closing the file as complete, always short on parts, and quality of workmanship. Date Began: August 22, 2013 Purchased: September 2, 2013 Today's Date: August 20, 2014 Amount: $7,249.88; Lowes credit card Sales Reps Involved throughout Process (dates of phone/jobsite meeting notes to be submitted as requested): Tim- Store Manager; Anthony- Store Manager; Roger- Assistant Manager; Brian- store manager; HILMAN- District Manager; Blake - Project Specialist; Bruce- install sales; Randy- head of install office; Bill- install department; Monty- Pro Sales Department; Boydt of Coastal Deck & Fencing (installer) located around Cape Coral, FL; Peter Anthony Cafaro (Lowes Home Center- contractor- qualifier on the permit) located around Orlando, FL Installers leave trash, broken materials, mounds of dirt, 6 pallets and -- fencing to sit for months at a time end up splitting due to exposure to the elements and rain. No progress is made until I call to find out if the reorder of materials we’re waiting for have arrived, only to find out they have no clue or they will get back to me when they find out. I have listed the specific names of people involved above. No one ever gets back with me or knows what parts are ordered. At one point I called and was told they closed this work order that it was done- NO WAY!!! Lowes has lost replacement part orders, they have problems tracking correctly and they pass off responsibility to someone who knows nothing and each always promise they will stay on top of the situation- LIES. I always have to call back and it takes up to a half hour each time for them to figure out what is going on. The fencing installation consists of staples that do not penetrate through the wood because they are bent.
Reason of review
Problem with delivery
Lowes in Bladensburg, Maryland - I purchased a refrigerator in december 2013 and the icemaker didnot work properly
I have called lowes several times about my refrigerator ice maker not working properly and I have done everything they ask me to try to solve the problem the ice maker does not make ice and has never made ice and they wont fix it and im am tired of there corporate office playing games with me they put you on hold on the phone and never return I am pissed and will never shop there again I need my fridge fixed and I don't know where else to turn Lowes sales people are great but there customer service is awful
Reason of review
Damaged or defective
Let the company propose a solution
I worked for Lowes for 2 yrs as an Installer for 4 stores in Georgia. I got to see it all let me tell you. They pay the installers a fraction of what they charge customers for installs because apparently the store doesnt make enough money as it is. Then they do everything to dodge the warranty on the products instead of standing behind them. I had to help countless customers out to get their warranty handled and risk my job because I didnt agree with the way they blew off warranty issues. Lowes has to be the worst of them all and yet they manage to stay in business. Brand new appliances tossed around in the warehouse and we get them to the job and they have dents, broken pumps, etc. We were told we should of checked it before we left. They have managers in the Installed Sales office that know nothing and get customers pissed off by opening their rude mouths or just flat out blowing them off. They pick and chose what they want to pay installers on and then get pissed when they dont want to work out of that store. Then the dumba** that oversees all the Georgia stores is nothing but two-faced and does nothing to protect his installers. Customer could punch an installer in front of him and the installer never said a word to get punched and he would say customer is always right. STAY AWAY FOLKS.
Lowes - Samsung Dishwasher problem
I purchased Samsung dishwasher July 2013 and extended 5 warranty. Dishwasher worked for 3 days. I placed a call in 1st week of July and after about 6 repair visits it was finally replaced in September. One year later having same issue with new dishwasher. I called numerous times and getting nowhere. First repair company came in twice and could not fix the problem. Second repair company came in around July 20th and said that they need to order a part and it will arrive in 5-7 business days. Today is July 19th and no one contacted me. At this time I really frustrated and don`t know where to escalate.
Lowes in Ventura, California - Discrimination
I was waiting to get assistance at the Customer Service counter at Lowes. It was staffed by several Hispanics. When I was finally waited on, the employee stopped helping me twice when other customers interrupted him speaking Spanish. He assisted them in Spanish while he just let me wait. These Hispanic customers were not in line waiting to be helped. They saw another Hispanic working there and just took advantage. The Lowes employee should have finished helping me first; I was only asking if an item was in stock. It took more time for the employee to help others in Spanish than it did to look up an item number in the computer for me. I am so tired of this discrimination against non-Hispanics.
Lowes - Installation Review
I purchased a frigidaire split door refrigerator and from the time they installed it it has been giving me problems it does not make ice like it should i called lowes to complain and they sent a tech out and i was told to change my water flow valve which i did and it still made only and lil ice its been 8 months and im still having the same problems ive been calling the corpoorate office to complain and all i get is run around they put you on hold forever and never come back to the phone then you ask for a supervisor and they tell u let me check on it give me a min why i put u on hold and they never come back i am so upset that i cant get my refrigerator repaired anyone not to ge t
Lowes in Jacksonville, Arkansas - New Refrigerator
I bought a new refrigerator in May 2014 from the Jacksonville AR Store Ref went out fan motor...took over 3 weeks to get a part...my Ref set in my garage for 19 days ....they finally sent a man to put the part in....they just left the Ref in my garage...Jacksonville store said had to make another appointment to get the Ref set in the house....another couple of days...Jacksonville store sent one man to put the Ref in the house...he set it up...we ask him about the doors...he said they could not be fixed...we called the Jacksonville store...they said come in and pick out a new Ref...we did...we told the store Manager we needed a counter depth Ref several times...We got a side by side this time...they said we will pick the old one in the house up and bring the new one to us..I paid for the new Ref....this morning they brought the new Ref out....wrong one...not a counter depth ref...they did not care....Lows damaged my door frame when they took the Ref out the first time.... I talked to David a Manager at Customer Care Service I will never buy anything from Lows again....I ask for a refund back on both Refrigerators...Lows came to my house 5 times, and could not get it right...so this tells you how the operate....When will my door frame be fixed.... Really bad experence w
Lowes in Virginia - Recently had surgery, was using walker. Made mention to manager that they should have benches or chairs because of size.
Her response was that's why they have motorized wheel chairs. Well first of all how often do you see them sitting in the store with a dead battery, secondly I have no way of transporting my walker. I can't leave it in the parking lot. I don't believe they have curb side service. You usually see 4 or 5 or the chairs for the hundreds of daily shoppers. There are millions of Lowe's customers and no one ever knows when something will take away their freedom of movement. How much would it inconvenience a retailer of that magnitude to place a few random benches. If this complaint was asking consumers in my situation (53, never over weight and perfectly healthy until a few months ago) to boycott Lowe's for a month to see the impact that we have on there bottom line, maybe they would consider our comfort.
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