Anonymous
map-marker Carrollton, Georgia

Frustrated!

Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
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Reason of review:
Poor customer service
Anonymous

NEW KITCHEN

I STARTED A NEW KITCHEN IN FEBURARY ITS NOW JULY AND MY KITCHEN STILL IS NOT FINISH I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN ITS A TOTAL DISAGRACE THAT I HAVE TO ENDURE ALL THIS STRESS I'M A SENIOR 83 ALL I WANTED WAS A NEW KITCHEN MY HOUSE IS A WRECK I WILL BE REPORTING YOU TO ABC NEWS TROUBLES SHOOTER DEPARTMENT BECAUSE THIS IS SO STRESSFUL WAITING ON YOU SLOW PEOPLE NO WONDER YOU HAVE OVER 3000 COMPLAINTS MY FREIND SAYS SHE WAS ASK TO GET A CREDIT CARD AND SHE SAID NEVER NEVER HOME DEPOT IS HER STORE MY NAME IS ESHTER JACK I LIVE IN ROCKY MOUNT NC MY NUMBER 1S 252 977**** AND I HAVE SO FED UP WITH YOU PEOPLE
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

2 comments
Guest

If you started the kitchen in February it isn't out of the norm to still be working on it in July. Often there are 4-6 weeks of planning for the kitchen before ordering.

Then the cabinets would be ordered taking another 4-5 weeks and then some if holidays come into play which they more than likely did. Often the countertops are not fabricated until the cabinets are installed and an accurate measurement made. All too often a cabinet gets banged up in shipping and has to be re-ordered.

So yes the final touches may not be in place but my guess is that work has been progressing and you expected this to be a quick and easy project. Tearing out a kitchen and replacing the cabinet and countertops is a big project and shouldn't be expected to happen overnight.

Guest
reply icon Replying to comment of Guest-1352426

I don't know where you got your degree in but 5 months for a kitchen is just plan BS. *** a whole house could be built in 6-7 months. Sounds like contractor did not do his homework and I would like to see his plans for this kitchen

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Anonymous

Bad management

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The facial board and the deck board did not install the right way also rail cut short install broken clip
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Reason of review:
Bad quality
Anonymous
map-marker Bay Shore, New York

Entry Door - Wrong color - no door *** - wrong hardware for strom door.

I ordered an entry door from Loews = I wanted a black door with Oval Lite window. The salesman hit the wrong color. I didn't catch it. The receipt for the storm door - with black trim was on top and it noted the color black. The door came in in the color Eclipse. This happens to be a navy or midnight navy blue - in some lights your can't tell. Took me a while to catch it. The door had no door *** I understand now they do not come with door knobs. Could I have been told that. My carpenter is at the house installing the door and I have to run out and purchase the door *** 2nd. The storm door comes in with the wrong hardware - so the door handle opens incorrectly. Sad to say - I thought Loews was step up. It is a step down - I will never purchase from them again. Sales people should be informed and help the customer.
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Loss:
$690
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Store employees do their best to get you the products you want. Sometimes they make the error, sometimes it's how the customer communicates their desires.

They reason they print the orders out for you is so that you can review them and make sure you are getting what you want. Having worked in retail for over 40 years 90% of the time customers will blame the salesperson. Its odd that the customers feel they are so perfect and it's only possible for a salesperson to make a mistake. Your post even indicates you assume things rather than asking.

For example, the door *** There are multiple brands, colors and styles of door knobs available. Why would you assume they would pick one and include it with the door? I pitty the next store you choose.

You won't find that their salespeople are perfect either, nor will they be able to read your mind and know what you are assuming about the products you are purchasing. Next time take a little time to learn about the products you are shopping for before making a purchase.

Anonymous

Lowes is the worst. deceptive

bought a dishwasher, online, from Belmont NC store, website states delivered in 24 hours, needless to say no one contacted me , by tuesday I had called them, said delivery the 16th then the 14th, thought I paid for installation, come to find out there is some question under the product that states "do you need an install" then you're supposed to call that number. Never saw any of this, come to find out if I had I would have found the install was an additional 149.00 to intall a dishwasher purchased from them, dig , dig , dig for every thing, fee for everything, surprised there wasn't a fee for call to find out there's a fee to install, American industry at it's worst, I will make a direct effort to purchase anything next time from a local dealer. LOWES IS THE WORST!
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Reason of review:
Problems with payment
2 comments
Guest

Do you expect the person that comes out to install the dishwasher to do it for nothing? Not only do they deserve to be paid for their time they also need to be compensated for vehicle expenses, tools, supplies needed for installation. I doubt you'd go to work every day if you didn't get paid.

Guest

How else do you expect them to make any money? People expect their prices to be so cheap they had to stop including all of those services in their prices!

That is exactly why there are so few local businesses anymore. People buy into the low price thing and don't give a *** about the extra service the local businesses used to include in their prices.

It's been going on for 50 years. I really don't understand how anyone can be surprised by it!

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Anonymous

Frustrated Customer

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Bought a stove on June 3, 2017, was given date and time-frame for delivery of Monday, June 5, 2017. Stove was not delivered at specified time. I began to call Lowes and was given a runaround. I called various times and was told I would be called back. During one of the calls, I was actually told I was not on Lowes "Delivery Manifesto". During my last call, I informed the employee that I would not be home if stove was delivered later that evening as I had to go to work. He said would return my call but did not. At 8:30 that evening, I received a call from the delivery man stating he was at my house. No one was home so no delivery. After various calls to Lowes the next day, I was given a delivery date of Wednesday, June 7th. Stove was finally delivered one and a half later than time-frame I was given. It was a very annoying, time consuming and frustrating exoerience. The worse part is that the stove is for my tenant whom I now have to compensate for 2 and a half days without a stove.
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Loss:
$150
Cons:
  • Customer and delivery service
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

Delivering a washer and dryer combination

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We ordered a washer and dryer from Lowe's Home improvement store on Christopher Columbus boulevard in Philadelphia, Pa. on a Saturday with delivery scheduled for one week which have been the following Saturday. Unfortunately, Lowe's hired the incompetent people of XPO logistics to deliver the washer and dryer. The delivery people did not know how to use GPS well enough to find a townhouse only 3.6 miles from Lowe's store. So of course, we contacted the marketing manager at XPO Logistics who agreed to give us next day delivery, a Sunday delivery which happened to be Mother's Day no less but we needed the washer and dryer so we were fine with it! The incompetent store manager at Lowe's decides to unilaterally cancel our delivery for Sunday even though we agreed to the Sunday delivery and the delivery people called and confirmed the delivery. I would never shop at Lowe's Home improvement and I would not hire XPO logistics to deliver any items of any kind. Lowe's Home Improvement and XPO logistics are both so terribly incompetent and mismanaged that they can not deliver a washer and dryer! Apparently, upper management of both these companies are not focused on customer service. Customer service training is needed for all levels of Lowe's Home Improvement and XPO Logistics staff.
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Reason of review:
Problem with delivery
Anonymous
map-marker Shelbyville, Kentucky

Lowes Credit Card - Don't Do It

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I opened a Lowes Credit Card and the associate made the zero interest sound like the best way to go. I've learned my lesson. You are hit with an absurd deferred interest charge when it ends. So much for paying over the minimum to get it paid off faster. The interest hits and takes your balance up higher than your original purchase. When you call and ask them to help you out they tell you sorry you should have been aware that the promotion was ending. Bad business Lowes and the company that holds the credit card. I cannot believe this practice is legal. Believe me, if I tried pulling something this I'd be in jail. To all those thinking about getting a Lowes Credit Card think again. Definitely don't take advantage of the zero interest as you end up getting screwed. You're better off to go another route.
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Reason of review:
Problems with payment
2 comments
Guest

Read any agreement before you sign it. The no interest promotions are all the same.

It's right there in black and white. It will tell you there is no interest if the purchase is paid of in XX months. If the purchase is not paid in full within that period of time accrued interest will be applied. They even tell you what the balance of the interest is in every bill you get.

The agreement also tells you what the interest rate is, and it is usually well over 20%. It is a very legal agreement, and it works well for people that abide by the terms of the agreement. NEVER buy products on a no interest promotion if you don't have the money available to pay it off.

There are many lower interest options if you need longer term financing. You only have yourself to blame for not looking at what you were agreeing to.

Meggie Bjp

Dear Jesus. Do you really think they are offering zero interest out of the kindest of their hearts? No, they are banking on schmucks to somehow still not pay their bill despite having it spread over many months.

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Zaylie Vao

I needed to see if you could help me fine purchase reciet

It was two long and, since I'm not sure of the amount and, such that is why not fault of yours just couldn't be helped thank you though
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Anonymous

Lowe's Won't Honor their Online Prices

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I placed an order for 3 patio chairs at a sale price. My order went through and got a confirmation email. I checked on the status of my order later that day only to see that my order was canceled. The chairs are still in stock, but the price has gone up considerably. I have contacted Lowe's through Facebook and email. I can't get anybody to talk to me like an actual person. Just a dumb form letter telling me the order was canceled due to "incorrect pricing". Most stores honor "incorrect pricing". Lowe's isn't even trying to make it right. I'm very disappointed. They have lost a customer.
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Reason of review:
Pricing issue

Preferred solution: Deliver product or service ordered

Anonymous

In stock overnight delivery turned into out of stock 1 week and counting delivery

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Purchased my items before noon on a Tuesday for a Sunday install. I paid the $50 overnight shipping to get items on Wednesday so I had time to inspect and prep them. Wednesday - no items and no shipping email. Call "customer care" on Thursday morning - items haven't even been processed yet. I specifically told the rep that I needed them Sunday for the install - I was told they would be to me by Friday. I said, well you are two days late, refund my $50 overnight shipping. Agent did that and assured me items would go out that day overnight shipping. Finally go my shipping email later in the day - with a ship date of Friday for half the order (the other half is now not in stock). The estimated arrival is now Tuesday next week for half the order via standard delivery. I call "customer care" at dinnertime Thursday and to ask what is going on. "Customer care" says I originally selected standard delivery. I said absolutely not - I paid $50 shipping for express. I made them pull the invoice - now they said I changed the shipping. I said absolutely not! Next answer, items were coming from Florida (I'm in NY) and items were too far away for overnight shipping. They said they will contact the store to see if they can drop it off at FedEX with overnight shipping since they missed the pickup. The store did. I get the revised shipping email on Friday - yep they got it out standard shipping - estimated earliest arrival Tuesday. In summary: 1) Ordered items on Tuesday with expedited shipping for a Sunday job. Estimated delivery date Wednesday. 2) Saturday - not one item made it. New estimated estimated delivery for Tuesday. 3) Half of the order hasn't even shipped yet! 4) Can't cancel the order since it is in progress. I will have to return when it arrives. 5) Charge is made to my company credit card (with payment holds for unshipped merchandise). 6) I know have to run around to 3 towns to grab one here and one there from other competitors. SO SAD - INVENTORY MANAGEMENT NOT ACCURATE, CANNOT FILL SHIPPING ESTIMATES BUT HAPPY TO TAKE EXTRA MONEY ANYWAY, CUSTOMER SERVICE INCOMPETENT AT BEST, LIARS AT WORST.
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Loss:
$540
Cons:
  • Poor customer service
  • Delivery promises not met
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Anonymous

No grace periord

Guadalupe Savala We open an account in dec, my first pmt was late and was told the late charge would be taken off, so we have been making 50 a month pmts at times monthly twice a month, to this date, in 6 months to date we have paid $632.00. I was told since my pmt were not made on the 3rd of each month we have been late. REALLY! We built our house from the ground up with lowes, now I will pay you off once refinanced and will get what I need to Home Depo Good by If lows has there name on it, (credit card) then Lows is responsible
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Reason of review:
Problems with payment
1 comment
Guest

"If lows has there name on it, (credit card) then Lows is responsible"

?????????????????????????????????

Kree Yao

Dont' do business with Lowes store 1655 in upstate NY

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On 5/1/2016, we purchased Pergo flooring and signed into contract for installation with Lowes for flooring in our kitchen and hallway area. On 6/6 and 6/7/2016, install took place with Will from TriStar flooring sent from Lowes. On 6/9/2016, we purchased an additional transition strip and an order for needed repairs including a corner edge chipping up on area of flooring, via phone conversation with Josh, Lowes sale associate. We were contacted by Will from TriStar who came to our house too look at the worked needed to be done including the start possible product issue. Will did state that the issues that were starting with the flooring should not be occurring and every now and then a batch of defective flooring is produced. He also asked we could wait for repair. Per Will, it was the busy season and there were management changes resulting in lack of installers to perform the work. We understood and were willing to wait. He said he would contact us when he was able to perform repairs. Throughout the summer, we noticed defects in the flooring such as denting from light objects that fell on the floor (light plastic magnet) and a gouge from a small soup can that slipped from my hand as I was grabbing another item from under the sink. This dent occurred from a drop height of 7 inches and only 2 months into having the floor installed. **Since the initial concern of issues we have noticed considerable defects in the product such as gouging and chipping in various areas throughout the entire floor which lead us believe that there is product defect. In the beginning of September, we had not heard from the installer. Unfortunately, we could not locate the personal cell number Will had provided us. Between 9/10/2016 and 11/5/2016, we attempted to contact Lowes flooring department via phone approximately 6 times between my husband and myself. During each attempt, we were repeatedly transferred between departments and experienced extremely long hold times and had to cease with the attempt. If we finally did get to speak with someone, we were told every time the person we needed was not available. There never was any information of us previously requesting to be contacted by Lowes about issues and repairs. When mentioning concerns of the product, we were told that Pergo rarely sends a representative to a home let alone take blame on a defective product so chances were slim that concern would be addressed. Yet, they would relay our concerns and someone would contact us. That contact never came. On 11/7/2016, we physically went to the store and spoke with Crystal who said that Lowes was no longer contracting with TriStar. This could have and should have been revealed to us on a previous phone conversation with an associate but was not. She tried to give us the contact number for the new company so that we, the customer with business quality concerns could be further aggravated, by the situation. I explained that we contracted with Lowes therefore Lowes needed to get the issues resolved and work performed for us. She put in an “official” work order for someone to contact us. She said this assures that the message will get attention. My husband was contacted by Ryan from Service Pros and on 11/10/2016 he came to inspect the floor, took pictures and was going to contact someone from his company to initiate the actual repairing. He noted that the product should not be wearing the way it was. He also took note that table chair legs were padded and I use the cleaning solution of water and vinegar suggested by Pergo on their website. We never received a call from the company for follow up. On 11/21/2016 I spoke with Rhim, another Lowes sales associate via phone and explained that there had been no resolution. Yet again, the message would be passed. I managed to locate the contact number for Service Pro contractor Ryan and told him we were never contacted for the repairs. The next day we got a call from David Sumner from Service Pros who was contacted by Ryan, not Lowes. The following day he came to our house and took pictures, wrote notes and commented about possible product deficiency. We have never received additional correspondence from him even after reaching out via text on 12/6/2016 and leaving a voice mail on 12/7/2016. Ironically, we have never heard from Lowes since I spoke to the sales associate on 11/21/2016. On 12/8/2016 I called contractor Ryan about the lack of attention from the other Service Pro Rep and he said that he would follow up. I haven’t heard from anyone since. On 12/9/2016, I called Lowes only to be told that what I need is no longer a flooring department issue, but an installation department issue and of course, the department was closed and I needed to call back the following day. On 12/20/2016, certified letter was sent via USPS, directed to the specific store manager and received 12/22/2016 by unknown Lowes associate per tracking. 12/28/2016 No response to date.
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Loss:
$2700
Pros:
  • Floor color
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Aransas Pass, Texas

Avoiding price match with online by falsely claiming different items

Lowes tries to avoid meeting it's own websites prices by claiming that the item on the website is different from the one in the store, but in my case it was a false claim. I had purchased a Larson storm door in black which had to be special-ordered. The in-stock white doors were labeled as $279 in the store, but I was told that the colored ones were $319. I subsequently noticed that the website price was $279 for all colors. When I went to the store to claim the difference I was told that the item number for the black one online was different than the one I ordered from the store, I pointed out that the website showed that there were 10 of the white ones in stock in the store. If the white ones in the store were the same as the white ones on the website then it stood to reason that the black ones were also. When I confronted the store manager about this I got several conflicting explanations all in 10 minutes. I was told that the ones ordered from the store were "custom made"; I pointed out that with a 14 day delivery time for both the store items and the online ones, none of them were custom made--they were being shipped from a warehouse. I was also told that it was simply because one was "special ordered" and one was from the website. I asked if that didn't connote that both were special ordered making it odd that one would cost more than the other. I told the manager that if he wasn't going to match the price then he would need to provide me, in writing, a description of the difference between the online item and the one I had ordered in the store. At this point he gave up and gave me my refund.
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Reason of review:
Pricing issue
Braxston Jsy

Lowes - Delivery Service Review

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Ordered a new dishwasher online because it said I woul recieve that product within 24 hrs. Since it was 10 45 pm on 4/24/17 i didnt expect anything that next day 4/25/17, on the morning of 4/26 I recieved an email stating my delivery was scheduled for 4/29/17. I immediately called Lowes Customer service and was promised it would be delivered on 4/26/17 Even recieved a new email stating the new delivery date. It said 2 hr delivery notification ok looking further down the page it said between 7am and 9pm which is 14hrs. At approx. 2 pm i called the c7stomer service dept. Again to check and was informed by a recorded messsge that my delivery was set up for 4/27/17. I waited on hold to speak to a live person for 10 min. Just to be told that there was nothing they could do and I had to wait for the delivery. I informed them that I expected delivery of the dishwasher on the day it was promised online and that I had cleared my schedule for that day and was completely booked the rest of the week and was not avail. the csr just stuck ti her story that nothing else could be done. I informed them that there was another alternative to it and gave two other solutions one they could hire a private courier to deliver it or I was willing to drive to the distributioncenter and pick it up she said that those wrre against policy and were not allowed that I just needed to wait for them to deliver it. At that point I had another option and used it.I cancelled the order.I will NEVER buy anything at Lowes again!
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Reason of review:
Problem with delivery
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