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Lowes - Delivery Service Review

Lowes has the worst customer service EVER. 2.5 years ago we purchased a new matching samsung front load washer and dryer. Purchased the 4 year extended protection plan for the just in case something happens. Well my Samsung washer is now broke so I called to have lowes send out someone to repair the washer. The nice polite guy comes in runs some diagnostic program on it and found out was was wrong. He worked up his cost for the repairs well it came to over 300.00 and lowes service co says well the cost is greater then 300.00 so the washer isn't worth the repair. Lowe's then says we will issue you a credit for the cost of the washer plus tax. The problem I have with this is the washer was purchased during a black Friday sale so we didn't pay full price for the set. So now because both lowes and samsung will not cover their product I now have to come out of pocket more than 400.00 to get a new washer not only that but I have to wait 10 business days for the credit and then another freaking 14 days for the washer to be delivered to the store then we can schedule delivery. WTF kind of customer service is by either company. We purchased samsung because we have never had issues with them before on their other products that we have purchased and we have spent thousands at lowes on home repair things and appliances. I'm not looking to get something for free but when something only last 2.5 years I would THINK they would want to make things right. Screw lowes and samsung I will not shop there nor will I buy another samsung product.
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2 comments
Anonymous
#865665

If you had taken time to read the service contact you purchased you would have seen that the limit of their liability is the PURCHASE price of the machine. They are holding up their end of the agreement.

As a consumer it is YOUR responsibility to understand what you are purchasing. Don't complain about the retailer because YOU didn't take the time to read your service contract.

Deasha
#865372

Frustrating for sure. Unfortunately products can break, even though you expect them to last a lot longer.

In the retailer's defence, they are providing you with a credit towards a new unit. Without an extended warranty, you'd be handling the entire cost yourself.

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Review
#529387 Review #529387 is a subjective opinion of poster.
Service
Lowes Delivery Service

Lowes - Gift Card Review from Conway, Arkansas

Bought 440 square feet of vinyl planks for floors, only to find half way through the job 3 boxes were defective! They were different colors and would NOT stick.Went back with photos and asked what we should do, by their recommendations we glued the planks with a separate purchase of a glue they recommended! After a job that should have taken just hours, it took a week of replacing or repairing.We were also told to bring back the defective planks, so we did! Now...not only did this take much longer than it should have, now we have mismatched planks....The flooring manager after I showed him photos and what we had to go through just to finish this job, had the nerve to say that I WAS BEING DISHONEST on how many planks were defective! 3 boxes, all of which were bad got returned in pieces parts, because that's what it took to remove and replace them! They sell inferior product and then have the nerve to call ME dishonest! 2nd run in with dishonesty at lowes! The first time an appliance employees sold my daughter a water heater and overflow tank, the overflow tank couldn't be used so that got returned, only to be told it had already been returned and the amount was put on a Lowes gift card!. Long story short, turns out that appliance employee did it by showing in their system that it was returned and he collected a gift card! Shame on Lowes dirty practices!
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Review
#529315 Review #529315 is a subjective opinion of poster.
Product
Lowes Gift Card

Lowes review: Review

We bought a $350 troybuilt lawnmower in 09/2013 with 2 year man warranty. Stopped working less than 1 year from purchase date. My husband takes excellent care of his equipment and was only used for small residential city yard during summer months. Now, Lowe's cannot find evidence of purchase though I have my credit card purchase information incl name, date of purchase, and cc #. Ridiculous waste of money. Last time I EVER purchase ANYTHING from Lowe's.
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3 comments
Anonymous
#866592

It is not the responsibility of a retailer to keep track of your receipts. If you purchase an item with a warranty simply staple the receipt in the front of the instruction book that has the warranty in it.

Of course too many consumers throw the instruction book away without even looking at it and wonder why their products don't work properly. Consumers need to quit blaming retailers for their own lack of responsible behavior.

Deasha
#864937

This is an issue dealing, not with Lowes, but the warranty coverage. Because it's not incumbent on the retailer to provide proof of purchase, I don't think it's anything they should receive a negative review about.

Anonymous
#864870

Maybe next time you should keep track of your receipt....

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Review
#529054 Review #529054 is a subjective opinion of poster.
Product
Lowes Warranty

Lowes review: Review from Columbus, Georgia

I purchased a refridgerator that was "in stock" with my debit card on Saturday of Labor Day weekend. Not only did I not get the next day delivery as advertised (it wasn't delivered until Tuesday), but it was an old beat up floor model. We called and were offered a replacement of a different model, but due to nothing in stock it'll take 2 weeks for a fridge. Now im stuck using coolers until I get my refund which will take 2 or 3 days. This is horrible and no compensation for their errors. Horrible.
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2 comments
Deasha
#864953

Offering to provide a refund seems reasonable enough.

Eleana
#898191
@Deasha

It would be reasonable however all Labor Day discounts would no longer be available.

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Review
#529011 Review #529011 is a subjective opinion of poster.
Service
Lowes Replacement

Online Pricing Review

I had ordered something online at lowes.com and when I got to the store to pick it up, it was not what I had ordered and they said their was an error with the pricing online. I called the hotline and was treated very badly. I then spoke with the supervisor or lowes and he was even more rude!!! Said that lowes.com and th he actual store are different. Lowes will NOT have my business anymore!
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Review
#528929 Review #528929 is a subjective opinion of poster.

Horrible Treatment Review

Just went in to Lowe's in Salisbury Nc was treated horrible all because I ask if I cloud plug in a fan on display. I didn't ask him to do it for me but only ask if he didn't mind if unplugged one already plugged in. Well it pissed him off he huff puff and rolled his eye and practically pushed me out of the way.
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Review
#528544 Review #528544 is a subjective opinion of poster.

Lowes Appliance repair techs are idiots!

2.0
Details
Bought a Whirlpool Gold refrigerator from the Thomaston, Maine Lowes less than three years ago. Had issues with water leaking out of the freezer in the first year. It was fixed by a professional tech and all was fine. It started leaking again and icing up inside the freezer. The original tech no longer does work for Lowes. So they sent a couple idiots out to fix it instead. They pulled the refrig out across a fairly new pumpkin pine floor with nothing put under it to protect the floor. Needless to say I now have two grooves about 4 feet long across my nice floors. I was not in the house when they decided to do this. The first tech had enough brains to put cardboard down! These idiots thought nothing of it and said they do it all the time. Nice going Lowes! Where'd you find these guys, in the unemployment line? Lowes could care less about it!
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2 comments
Anonymous
#864970

Lowes does not have techs, they can get a hold of techs in you area that are certified by the manufacture of you appliance to fix your appliance. If any damage was done it would be on the techs company that came out. Lowes only has a delivery crew that comes out to deliver the appliance to your home

Deasha
#864331

Have you approached them about fixing the damage?

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Review
#528520 Review #528520 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2
Preferred solution
Pay for repairs on my floor and fire the idiots working for you so it doesn't happen to someone else

Lowes Manager Review

Sorry service wife an I went to get blinds the help said blind cutter was out come to find they are to dam lazy to cut them . Manager needs to fire some *** I'll never step in jonesboro lowes again .
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Review
#527921 Review #527921 is a subjective opinion of poster.
Service
Lowes Manager

Lowes - Appliance Department Review from Arlington, Tennessee

I went to loees in Stsrkvilles. last week to purchsse a srove. We went to the appliance dept. Tthrre wad only one person back there waitng on another, thr eotket did noy even avkmowledge us. The gentlemsn he wss wsiting on told him twice to go ahead and waiy on ud. The eorket still did not acknowlodge us. We stayed back there for over sn hour waiting on service. We finally wslked out an eemtbto another store and bought s stove I called lowes and spoke with spoke with a a manager named Misty or Missy and she told me if I came bacl to the store, she would give me a discount on a dishwasher we wanted. We went back this past Tuesday and paid cash fot the dishwashet. It wss supposed to.be delivered snd installef within 48hrs.it is not.installed yet! We spoke with them this afternoon. They said we did not sign a contract, which no one mentioned! I don't know why we need to sign a contract,we paid cash. We are going to the store tomorrow and get my monry bsck and never set foot in loees again! I ill also tell everyone I know about how you are treared by lowrs! Jamie Edwards 662-295-3444 jed113047@yahoo.com
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1 comment
Anonymous
#868979

Try this again with proper spelling...

Review
#527524 Review #527524 is a subjective opinion of poster.

Lowes review in Westminster, Colorado: Poor service, lazy employees

4.0
Details
I went into a Lowes on 88th in Denver to purchase an upright tool box lower section..When I went in to the tool section I found 4employees sitting around on boxes shooting the breeze.. I asked fo some help, and one guy said he would be with me "in a minute".. Finally , after one of the employees told the remainder of his story, one guy asked what I wanted.. I told him I wanted some help picking out a tool box, which was located about6 aisles away.. When I walked over to the section, he just walked away..The other three continued to shoot the breeze.. Finally, a person from another section came over, and when asked about the available tool boxes he told me he was not from tools.. I walked out, NEVER TO RETURN.. Lazy, poorly trained employees appear to be your standard
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1 comment
Anonymous
#863274

I have had multiple experiences that you have related. The most recent was in plumbing, no associate to be found, rang the service buzzer, no response, after waiting a few minutes I proceeded to another section of the4 store, looking for another item, again no clerk in sight.

After an exasperating and frustrating search I found a female associate from another department and she was kind enough to help asa best she could. As my son-inl-law and I turned in the aisle, lo and behold there sat three long time employees sitting next to a forklift shooting the breeze. I proceeded to ask if nthat was all they had to do, of course no reply. I eventually found a dept.

supervisor and explained to him the problem, he apologized and assured me that the problem would be corrected. In this particular store there are never enough associates or they are elsewhere goofing off. Had this been the first time, it would be acceptable, but it is not the case. I went to a local competitor the next day and cut the same deal with him.

I will not be returning to Lowe, for what I can secure from the local. They just don't seem to care and certainly don't get it.

Review
#527127 Review #527127 is a subjective opinion of poster.
Reason of review
Poor customer service