Lowes Reviews and Complaints
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Lowes - Tile Review from Lima, Ohio
Spent $2500 on a small kitchen tile job. The Lowes installer said he couldn't get it quite flat that's just the way it is. Do not do Business with this company in the lima Ohio region. If you're wearing flip-flops in my kitchen prepare for a fall on the tile front lip!
Poor Customer Service | Lowes review from Manasquan, New Jersey
I am a contractor and purchase supplies from Lowe's throughout the year for my business. I often have the need to contact Lowe's customer service to get information on price and availability for any particular item. The customer service representative constantly redirects me to the wrong department, which becomes aggravating since I have to call back again to get to the right dept. Finally, I asked for her name (Stacy) & let her know she was not sending me to the right dept. Although, it did not matter since she seemed uninterested and had the nerve to get upset with me
Reason of review
Poor customer service
Let the company propose a solution
LOWES - A Corporate Bully Against Valued Customer
Lowes failed to honor an online purchase agreement (sale) paid by credit card. I attempted to complete the purchase of an advertised product from the October 24/14 flyer, both in person in the Toronto (2649) store where my AMex photo ID was denied, and after numorous emails a bait and switch tactic was employed to change the agreement terms, refuse the agreed delivery, and charge more money. Robert Niblock, CEO Lowe's Companies Inc; Sylvain Prud'homme, President Canada; Taryn Wusterbarth, Customer Service Director, Canada; Derek Briggs, Toronto Store Manager; and most representatives, in my opinion, all choose to bully a valued cutomer by denying customer respect and refusing to provide a formal response. The Canadian Red Cross defines one form of bullying as "ignoring" the victim. In my opinion, this passive agressive behavior is a 'top to buttom' LOWES policy, from CEO to Store Manager, in dealing with critical customers. In my opinion, this treatment is employed to annoy, antagonize, and abuse customers.
Lowes Credit Card
Not Respectful | Lowes review
The Corporate Office should to train their sales representatives to put the customer first and not themselves. All they care about is making the sale of the $10000+ whether or not the customer has a quality product or is happy with it. Horrible, the treatment I received. The color samples were not up to date and they were rude about charging my card without my knowledge causing fraud alert to go off with the bank Lowes uses. They act as though it is all my fault. No apology ever. I don't care to do business with these people again.
Lowes Sales Representative
Lowe's and their employees | Lowes review from Memphis, Tennessee
You might be wondering where all of the employees are when you walk into a Lowe's. They could be just wandering around talking with fellow employees or in their break room or on a computer in a training room playing "Lowe's Cup" on a computer set up for just that. I seldom go into the break room as I am an employee or even take one of the two 15 minute breaks you're allowed each day. I don't even take a lunch break as I feel I can't get my work done if I stop. I don't mind at all though because I do enjoy working and I have one of the most physical jobs in the store, no, THE most physical job in the store. I was written up because I didn't take a lunch break and was talked to by the same assistant manager again just yesterday, Nov. 02, 2014, for not taking a lunch break last week. I think I'm going to take both my early and late 15 minute breaks and my entire hour for lunch and then when I'm supposed to get off I am OUT of there. Regardless of how much isn't finished. I do unload trailers that bring in our merchandise and it's funny how THAT particular job is "timed". The only work in the store that is timed. I see people doing whatever they can to avoid work and that seems to be just fine with Lowe's but that ain't me. They actually want my crew to have a trailer unloaded in a certain amount of time. After we've unloaded it and take merchandise to departments, that merchandise might sit there for a day or two and in some cases even longer. Why? Those people are probably visiting others in the store. And sometimes EVEN waiting on customers. I remember one employee telling me .."don't go down to plumbing, there are customers all over the place." I immediately went down to see if I could help. Don't get me wrong there ARE some very good employees. When a manager has a morning meeting and concludes by saying, "go have fun", the majority want to do just that and the customer doesn't count as fun. So my question is "WHY time the unload when nothing else is timed", not even how long freight sits on an aisle. The store is extremely concerned with NOT going over 40 hours. I'm a part time worker so I don't have much to worry about unless of course they call me in on a day off, which I don't mind but again, if I get to work and work till I'm completed all task and I didn't take a lunch break .... WHO CARES???? ... My not taking lunch breaks was never a concern until I got close to 40 hours and then "Why don't you take lunches?" was the question I got. When I'm at home and outside working, I don't stop to eat lunch, it's just me. Anyway, I do like my job BUT we'll see what happens in the future. Any questions you can reach me at "firstname.lastname@example.org"
Great Experience @ Lowes
I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The person that sold me the remodel was very good in explaining how the program works and it was exactly as described. We had very little to do with the remodel and were not inconvenienced as we have been in the past with 2 other remodels. Their price was much better than other private contractors had quoted us including Re-Bath. I was very happy with the quality of work and I am very picky ;-) Great service experience for me and my husband. I guess it has everything to do with what location is doing the work.
Reason of review
Defective appliance | Lowes review from Baltimore, Maryland
I bought a dryer 4 months ago. I called Oct 19 to get a repair person because it had stopped working. He showed up Oct 22 without the necessary part but did tell me he had a lot of defective dryers from Lowes recently. He ordered the part which did not arrive in time for the rescheduled visit on October 28. I took off another half day of work today to meet the repair guy between 1 and 5 but at 6 I was told he would be there at about 7 pm. At this point I rescheduled with zero confidence these clowns will actually ever repair this dryer that I have had for FOUR MONTHS. I have several rental properties and have spent at least 10K a year with these guys for the last several years. and actually had planned on another 7 K in early next year. Looks like Home depot is the next stop on my list.
- Warranty service
Reason of review
Damaged or defective
Online Pumpkins for Halloween 2014 | Lowes review from Houston, Texas
Well, I was online browsing to see how much pumpkins were going for and Lowe's had medium pumpkins for $1.00 so I ordered 3 and a variety pack of some smaller pumpkins.. Well, when I went in store to pick them up after receiving NO e-mails from them; I learned they had canceled my order. No e-mail was sent out that they were canceling my order, that there was a mistake or anything; Just an "oh I'm sorry and your money should be refunded back to your account.." Yeah well I don't care if they ever have any deals or sales or anything again - I refuse to buy anything from them ever after this *** experience.
- Customer service received
Reason of review
Problem with delivery
The company should pay the price and let the customers have what they bought & ordered. PERIOD.
Lowes - Water Based Paint Review from Bellevue, Washington
I just switched to home depot from Lowes watered down paint .I had a problem there brought it to the paint station s attention and guess what .ur screwed the assistant manager Tim Swanson is a little mouthy *** that works there that has absolutely no people skills .and martin the drug attict in paints .they need to find people that help you not there to argue at u or wrongly match paint .just a warning !!go to home depot much better .I don't need a response back I'm just done dealing with that store bye bye to all the paint I buy there in that store.a holes
Lowes - Washer Review
I bought a washer from lowes 2 years ago, and paid to get the five year contract. My washer broke they have been out five times already and currently my washer is still not working after four months! I wouldn't recomend anyone to buy from them! They have not held up there policy at all! They Have been rude and exctemely unhelpful! Currently I'm trying to get a lawyer and believe me I'll win! Lowes beware! And btw I'm a mother with seven children if anyone needs a washer it would be me!
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