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2.8
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I strongly recommend never using Lowe's for your kitchen remodel based on our experience: - We used their in store cabinet and kitchen designer and ordered custom cabinets, granite counters, and flooring. The Shenandoah cabinets arrived 3 weeks ago and we were just...
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1 comment
Anonymous
#1054653

Just curious.

Lowe's was in the news last year for violating lead safe practices with their customers. Were you informed about lead safety when you contracted with Lowe's to do your kitchen remodel?

Review
#709564 Review #709564 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowes terrible customer service
3.3
Details
Last Saturday I bought a Maytag washer and dryer and a Whirlpool washer and dryer. They were to be delivered today. On Wednesday I received a call, saying that the Maytag washer and dryer were in, and the Whirlpool washer was in. But the dryer was delayed till this...
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1 comment
Anonymous
#1040265

Lowe's has been a pain in my side since May with special orders and now after a $3200 order we are being jerked around another 4 weeks for delivery. Won't buy from them again.

Review
#706505 Review #706505 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.5
Details
Lowes did a bath re-model last year and had Spafford Construction as the sub. They did an outstanding job and very professional. So my wife and I decided to go it again for another bath remodel, and porcelain tile in the entire living area. So we contact Jennifer...
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Review
#700067 Review #700067 is a subjective opinion of poster.
Cons
  • Workers in rush do not take pride in work
Reason of review
Poor craftsmanship
Preferred solution
Let the company propose a solution

Lowes in Pompano Beach, Florida - Do nothing employees

3.0
Details
Cookeville TN Lowes employees and store are terrific .Pompano Beach fl. store and employees stink . Four employees in customer service area ,no one will look at you or say hello, will be right with you . Waiting for another clerk to take care of you Everyone is too busy talking to other employees or talking on cell phones ( sounds like personal calls ) . Employee in hardware sounded annoyed that I asked questions . . I was looking for screen tite product ,clerk didn't know what it was and told me to get a number of the product , finally he came down to the product area and told me they had no more and go to lowes.com WE shop at Lowes a lot , I'm a home handyman . Maybe Pompano doesn't want my business. Home Depot isn't far . James Barteld , Pompano Beach Fl. and Hanging limb Tenn.
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Review
#695364 Review #695364 is a subjective opinion of poster.
Pros
  • Varity
Reason of review
Poor customer service
Preferred solution
Needs a manager available to customers ,get out of the office and walk the floor . Go to Publix and watch the managers work .

Lowes Manager Review

2.8
Details
Auburn Lowes customer service was very unfriendly bordering on rude. The lightening manager was rude as well. No one likes to feel as if your bothering them.
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Review
#692286 Review #692286 is a subjective opinion of poster.
Reason of review
Bad quality
2.7
Details
We just purchased a shed from lowes.. Heartland is the compnay they use. Poorly made and put together... Cheap
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1 comment
Heartland_Industries
#1059051

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected. Please contact our customer service department at 800-577-9663.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Review
#691265 Review #691265 is a subjective opinion of poster.
Reason of review
Bad quality

Other Product Review

2.7
Details
Lowes in batesvill ms needs to retrain their employees on customer service! There are very few people who work in that store who are willing to help.
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Review
#691111 Review #691111 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Tampa, Florida - Poor Installation and poorcustomer service

2.5
Details
I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the job that night so I had to wait another 3 full weeks for them to come back.Another problem arose. chain hardware to pull the blinds up and down falling apart. The installer does not fix it. He says call Lowes back. Here I am 3 months later now waiting for W. Waters Tampa Lowes to put in a repair order.Don't know how many more months I have to wait to have working blinds. I'm ready to call the credit card company to dispute the whole order. Lowes I give a poor service rating. I will think about Home Depot next time I have a big service job.
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Review
#688621 Review #688621 is a subjective opinion of poster.
Cons
  • Wrong product delivered
  • Dealing with staff
  • Will lose a loyal customer for less than forty dollars
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

Lowes - Refrigerator Review from Brooklyn, New York

3.0
Details
ordered a fridge and a gas range. told lowes i needed it to be there 1-5. XPO calls and tells me 7-9. problem is..its a new house. I dont live here yet, I don't live in the city yet.. And I already took off work (losing $$ of course ) so that I could receive the delivery .. they would not budge on the 7 to 9. fine. what happens? i get a call saying that I wont be getting it at all tonight. but I can get them friday (hunh?() they say that even though its before 9pm the driver passed the time DOT allows truckers to be on the road or something. Why in the *** would they create a window so late or allow the route to be so unorganized . yea thats my story. i dont know whether or not to blame Lowes... btw XPO has about negative 5 stars on Yelp. why would Lowes keep on using them? oh.. nobody cares. . I Let them reschedule me for Saturday morning - but after reading other reviews, im disgusted and I dont believe them. may jusy cancel the order.checking out sears now
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Review
#685883 Review #685883 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Delivery Service Review from Plainfield, Illinois

3.0
Details
I purchased a refrigerator (to be referred to as "item" here-forth) from the Bolingbrook store in IL and have encountered so many issues that I am surprised Lowes is still in business! The following are all of the problems I had to endure: 1. I purchased the item on Aug 1st and was told by the sales person that it would be delivered within 7-10 days and I didn't have it in my possession until this morning, Aug 17th, 17 days later. 2. I had been very specific, since I was told by Lowes that my item would be delivered on Aug 16th (day prior to actual delivery), that I would not be available on the morning of the 16th but rather in the evening and they stated that they would communicate that to the delivery company. Despite that fact, the delivery company attempted to deliver in the morning. I had to call Steve the store manager multiple times to sort this out on the 16th however he was unable to persuade the delivery company to deliver on the promised date. I was however, credited $50 and promised the first delivery the next day (Aug 17th) for the inconvenience, which I do appreciate. 3. The following day the item arrived first thing in the morning as promised and the delivery guys were very polite. However once they left I had noticed that one of the fridge doors were installed in a manner where one of the doors was taller than the other. I called the Lowes Store once again and spoke to a store manager, Samanthia, to see if she could have somebody come take a look at fixing the doors. When I asked for the GM's number she told me that I should wait until she tries to solve the issue before escalating,which I was naive enough to accept. I should have known better. Well the manager never called me back and now I found out that the ice maker was leaking. So I called the next day, Aug 18th, and got a hold of another store manager named John. It was very apparent that none of the managers talk to each other, keep logs of daily store event, or do any type of shift hand off. John had to call me back so he can figure out what was going on, since he was so confused and uninformed. He finally called me back and stated that he would have a brand new fridge delivered the next day and take another $50 off. At this point, I had to take Monday off and now I'd have to take Wednesday off and spending all this time off was costing me a lot of money. I was furious at this point and told John that he would have to do better. So he finally agreed to credit another $198 (odd number) and I agreed. At the end of the day l, they are fixing the issue but this is definitely the worst service I have ever received! I have purchased refrigerators before and it was not anywhere near as difficult as my experience with Lowes. I wasted my work Paid Time Off and hours of my life on the phone between Lowes and XPO delivery; hours I can't get back and shouldn't have spent. On top of that I even contacted Corporate and they never bother to contact me back regarding this.... John, the last manager, is the only on who did his job and he's the assistant manager on top of that...this probably means that he should be promoted and replace one of the other managers that attempted to assist me. I am military veteran of eight faithful years of service to my country and do not appreciate being treated this way.
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Review
#685287 Review #685287 is a subjective opinion of poster.
Reason of review
Poor customer service