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Lowes in Ballston Lake, New York - Poor Service and Followup

Placed order online waited for contact to deliver product - had to call them two days later. Reordered product and additional items and was told they would contact me within 24 hours to coordinate delivery. 48 Hours later I contacted them. Cancelled the order - have to have the product to install it. They were sorry and said they would refund - contact me within 4 hours to notify me. the next day they called and assured everything refunded. Checked my credit card statement and they had not refunded total amount. They appear to be either extremely incompetent, or engaged in corporate credit kiting scheme. My credit in their pockets for two weeks while the product remains in their hands throughout.
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Author
Location
Ballston Lake, New York
Loss
$1738
Review #440419 is a subjective opinion of poster.
1 comment
I orderd a gift card in July, 2013. It never arrived, although I had received these same cards in the past. I called twice, was told there was a disclaimer: if the card did not arrive at my mailbox, they have no responsibility to replace it, even though I was told by...
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Anonymous
#700601

Who orders gift cards, so weird. And you put the complaint on Lowes' page, yet at the end you blame Sony?? Which is it??

Author
Location
Drums, Pennsylvania
Loss
$65
Tags
  • sony gift card
Review #439443 is a subjective opinion of poster.
1 comment
After dealing with you for months now over multiple issues regarding a remodel project of a small beach condo I have never experienced such sad and sorry customer service. We waited 15 days for flooring to be installed from June 15th - July 1st thinking we would be...
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Anonymous
#700948

IIt,s foolish to buy an installed project hrough a retail store. Hire your own contractor so you have control over he project. When you go through a retail store they hire sub...

Author
Location
Rock Hill, South Carolina
Loss
$1200
Review #439409 is a subjective opinion of poster.
1 comment
I bought an extended 5 year warranty for our front loading washer only to have them tell me they are refusing to honor it due to where they put the serial number sticker. They put it on the inside of the washer where it was wet and rubbed by the door over and over and...
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Anonymous
#699354

Lowes did not put the serial number sticker there, the manufacturer did. Also, extended warranties are a waste of money. These extended warranties are not backed by Lowes, b...

Author
Location
Tampa, Florida
Loss
$700
Tags
  • lowes extended warranty
Review #439064 is a subjective opinion of poster.
3 comments
A sales person came out no literature . We were looking for pool code fence in backyard. We referenced one from The store and when the sales man came out we also were interested in getting our front yard done .the fence we referenced for the back they charged us...
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Anonymous
#699050

Do you know how to write a proper argument? Your post totally lacks detail and cohesion. Lowes did not force you to buy anything and they did not create this problem. The prob...

Author
Location
Maple Shade Township, New Jersey
Tags
  • Loews customer service
Review #438778 is a subjective opinion of poster.
0 comments
My mother purchased washer on the 4/29/2013.Middle of July stopped working called for appointment.Appointment set for 8/7/2013.Service repair person arrived 4pm and left 6pm after taking nap leaned up against wall where washer was located.Came back in house after being...
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Author
Location
Durant, Oklahoma
Loss
$425
Review #438664 is a subjective opinion of poster.
0 comments
I placed an order online for two garage doors 6/22/13; the estimated delivery to the store was 7/12. Lowes sent me email confirmations and a survey request after this date, but never notified me that the doors were ready for pickup, so I called 8/11 to find out if they...
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Author
Location
Denver, Colorado
Loss
$1200
Review #438429 is a subjective opinion of poster.
5 comments

Lowes credit card fraudulently created an account in my name.

After my husband filed for a personal bankruptcy in 2009, GE Capital Retail Bank / LOWES (formerly GE Money Bank FSB / Lowes), added my name to his credit account so they could try to collect his debt from me. I never agreed to be on his account, nor did I ever use his account, and I have never opened any account with Lowes. GE Money Bank FSB / Lowes reported the delinquent payments on my husbands account to the credit reporting agencies in my name. When I previously disputed, they sent me an apology letter and assured me that a request was sent to the major credit reporting agencies to remove the report from my file. Then they fabricated a new account number so it wouldn't match the one on the letter they sent me, and reported the same amount with the different number to all the credit reporting agencies. I have been fighting this for over 3 years and still no resolution. BEWARE OF LOWES CREDIT!!!!
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Author
Review #438319 is a subjective opinion of poster.
1 comment

Lowes - No customer service

I purchased an electro luxe dishwasher from lowes 2 years ago along w an extended warranty. My dishwasher broke and lowes arranged for service from A&E .A&E never showed up for their appointment . Lowes rescheduled for a day that I said I could not be home. I rescheduled and once again I waited for a repair appointment. The repair person arrived late and then would not look at the dishwasher because it was under extended warranty and he was told it was cash repair. I called lowes they only said they would reschedule for the next available appointment which was in 5 days. Unbelievable. I said that was not satisfactory. I had already taken 2 half days off from work. I was told that is all they could do. I called my own service person who showed up on time the next day. I will not buy another appliance from lowes. They do not stand behind their extended warranty .
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Author
Review #437964 is a subjective opinion of poster.
2 comments
First let me say that the designer I worked with (Jack) for my kitchen renovation was exceptional: patient, knowledgeable, and detail oriented. The problem was the installation manager (Nigel) who refused to do the installation because (1) my 6-yr old pre-existing...
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Anonymous
#698042

I'd be hesitant to take on your job as well. It's amazing how people will swear up and down that the match is perfect until the product comes in and gets installed. Then it's ...

Author
Tags
  • Lowes cabinet installation
Review #437826 is a subjective opinion of poster.