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Purchased a new washing machine in store -warwick RI. Good salesman - met plus 10% discount of Home Depot . Delivery for a Saturday. canceled 20 minutes before delivery time - damaged unit, they rescheduled for the following Monday. I took off work time again, ...
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5 comments
Anonymous
#762021

We purchased a riding lawnmover in the store and the advertisement said next day delivery. When we finished the transaction (this was on a Saturday) we were told that the ear...

Review
#464324 Review #464324 is a subjective opinion of poster.
Loss
$999
Tags
  • Lowes Bad SERVICE
  • lowes failure
  • lowes rudeness

Lowes Deceptive Ordering and Happy Review Policy

Lowes Deceptive Ordering and Happy Review Policy
Lowes has an amazingly sweet staff designed to grab your money quick but then try to get your merchandise delivered and don't complain about our terrible service. When the refrigerator in my condominium died I started searching for a replacement online for a unit that would match the limited space available. I found a match on the Lowes website but their delivery and pick-up policy was not clear so I called the company for clarification before placing the order. I explained that my niece was living in the unit and I needed the unit delivered as soon as possible as she had a new baby and milk in the freezer that had to stay frozen. The women on the line told me that the unit included free delivery and pickup of the old unit and delivery would be no problem. I thanked her and said I would go online and order it and she told me that I could place the order with her and there would be no need to go back to the website. We received the order notification via email and I forwarded it to my niece to schedule delivery. She called me back within minutes to tell me that the unit would not be delivered for at least 2 weeks as it was a special order item - this was never mentioned when Lowes took the order. I tried to cancel the order so I could get the items somewhere else and customer service told me that it would be 5-7 days before the money would be refunded as they already charged my card. As I was complaining customer service kept telling me that they did disclose to me the delivery date which was getting me even more irritated. I said please point out where on this order it says the date when this order can be delivered. She pointed me to a small date on the delivery button on their website. I said "I never got to order this online your sales department took the order over the phone". She says I know but I wanted to show you that we do tell you how long it will take for delivery. What really pushed me over the edge is we still don't have the refrigerator but received a survey email questioning the unit. Well we gave them the feedback their terrible and deceptive service deserved. Today we got back that they rejected the survey review because it didn't match their guidelines. Since the survey was pretty much to the point I am guessing happy reviews are only accepted.
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4 comments
Review
#464226 Review #464226 is a subjective opinion of poster.
Loss
$478
I bought my appliance on Black Friday over the phone with the website. No one warned that the installation cost was $60 more than Home Depot. Then they called and said that the installation service demanded $12 more for a fuel surcharge. The scheduling was to take...
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3 comments
Anonymous
#798180

I strongly agree with the anonymous reply on Dec 19th. But I do want to add one thing to that. If it was the Delivery Dept they can't give you a time the day before, they have...

Review
#463968 Review #463968 is a subjective opinion of poster.
Loss
$60
Tags
  • Appliance delivery scam
I bought a Husqvarna 440 chainsaw from Lowe's on 8-3-13. Like many tools, you don’t always use them right away. In October I cut a few pine trees for firewood and although the saw was a little underpowered, it got the job done. I maybe used it about 15 hours. Then it...
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4 comments
Anonymous
#1669539

I have ran a lot of different brand of chain saws, my experience with Husqvarna Is #1 and Husqvarna should not be sold in Lowe's or home Depot. Just find a authorized Husqvarn...

Review
#463828 Review #463828 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$300
Went to purchase blinds, first time at Lowes for such a purchase. Jessy Cannao helped me. 9/13/13 rec'd a Quote. Picked the blinds. Gave her the measurements I did and my brother who is a contractor. 35x82. Jessy stated custom order so need to send out their person. I...
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1 comment
Anonymous
#753378

I didn't put down anonymous,here is another example of Lowes not being honest.

Review
#461905 Review #461905 is a subjective opinion of poster.
I ordered a door in the Paterson store...paid for it in full...they said door would be in on the 30 th...now I went to the store personally got the run aroundsaid it was delayed because of the holidays. It now would be in onthe. 3rd of Dec. I gave a contracted who...
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1 comment
Anonymous
#753539

The title of your complaint contains eta. This is ESTIMATED time of arrival. Never schedule a contractor based on an eta. Wait until you have the product to set an installatio...

Review
#461726 Review #461726 is a subjective opinion of poster.
Loss
$500
We had the entire house's windows replaced by a Lowes installer about 2 years ago. This included a garden window in the kitchen. 1 month after installation we noticed that the window was growing mold around the inside edge. Called Lowes and after many many calls...
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1 comment
Anonymous
#752434

You are leaving out a lot of details. Are these wood or vinyl windows? If there is anything "growing" on the windows it would indicate the humidity in your home is too high. I...

Review
#461297 Review #461297 is a subjective opinion of poster.
Loss
$900
I wont be shopping at lowes again for anything. We went to pick out carpet for our new baby's room (12X14 in size)on Nov 21. Picked out an in stock carpet that we liked and got a price quote from Chris for $420 for carpet and installation(we had already moved...
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1 comment
Anonymous
#752209

Sales person made the mistake and the installer is paying for it. That's how Lowes works. Installers clean up their mess by taking a loss when it wasn't their fault. Lowes=...

Review
#461274 Review #461274 is a subjective opinion of poster.
I purchased a four pack Dewalt cordless tool set back in April of 2012. recently one of my battery's quit working so I took it in to the Lowes in Colorado Springs Colorado on north Nevada. They told me in order to warranty it I had to bring back the entire to a pack so...
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4 comments
Anonymous
#790377

ha ha that is funny! "aint my problem you call dewalt"

Review
#460937 Review #460937 is a subjective opinion of poster.
We experienced a bait and switch when we ordered decking from Lowes at the Hillsboro Or. Lowes. We were shown pictures of one product and then a much more inferior product was installed. The store manager said that the sales person was fired then he was still there...
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1 comment
LTCC
#748260

You did not mention if you got a price discount for them installing the inferior product. screw the apology.....show me the money

Review
#460076 Review #460076 is a subjective opinion of poster.
Tags
  • Decks
  • installed sales