Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1 comment

Lowes - No customer service

I purchased an electro luxe dishwasher from lowes 2 years ago along w an extended warranty. My dishwasher broke and lowes arranged for service from A&E .A&E never showed up for their appointment . Lowes rescheduled for a day that I said I could not be home. I rescheduled and once again I waited for a repair appointment. The repair person arrived late and then would not look at the dishwasher because it was under extended warranty and he was told it was cash repair. I called lowes they only said they would reschedule for the next available appointment which was in 5 days. Unbelievable. I said that was not satisfactory. I had already taken 2 half days off from work. I was told that is all they could do. I called my own service person who showed up on time the next day. I will not buy another appliance from lowes. They do not stand behind their extended warranty .
View full review
Author
Review #437964 is a subjective opinion of poster.
2 comments
First let me say that the designer I worked with (Jack) for my kitchen renovation was exceptional: patient, knowledgeable, and detail oriented. The problem was the installation manager (Nigel) who refused to do the installation because (1) my 6-yr old pre-existing...
View full review
Anonymous
#698042

I'd be hesitant to take on your job as well. It's amazing how people will swear up and down that the match is perfect until the product comes in and gets installed. Then it's ...

Author
Tags
  • Lowes cabinet installation
Review #437826 is a subjective opinion of poster.
1 comment
Lowes - GE STOVE POOR QUALITY
I purchased my GE glass-top stove in June of 2012 but didn't start using it as I was still renovating my home. Once I started cooking I noticed the seal around the top of the stovetop was coming off. I've barely used this stove and am already experiencing problems....
View full review
Anonymous
#695823

So why didn't you list this as a GE complaint, not under Lowes. Lowes didn't create the problem.

Author
Loss
$700
Review #436952 is a subjective opinion of poster.
3 comments

Lowes - Waiting all day

I took a half day from my job after scheduling a appliance delivery at 8:00 A M and now it is 2:11 PM. Waiting all day and had to take a whole day cost me time and money. Why schedule if they just go by their own schedule and not ours? I have now to take a vacation day. What does a poor man/women do when they live from pay check to pay check and a day is taken out? Wow? Never will I buy from Lowe's again. "Let's not build together" as stated in their ads. If this was my job - I would be fired.
View full review
Author
Loss
$150
Review #436701 is a subjective opinion of poster.
1 comment

Morganville Lowes Customer Service strikes out 2nd time

Morganville Lowes Customer Service strikes out 2nd time
First off, I was unhappy to find out my 6 foot Vinyl Fence panels were no longer stocked product. Also I had to find my old pamphlet at home and bring into Loews so they would acknowlegde that they sold it. Second, I ordered 3 panels within the department via a floor rep and had to go to checkout and wait on line to pay. I paid in advance to wait 2 weeks for them to do a stock transfer to Morganville NJ. Third, I arrived to pickup. They make you go to the Customer Service Dept. with receipt in hand. Jackie was having a *** day and provided me with an extension of her un professional attitude from previous customer contacts. Forth, she sent an associate to get the 3 panels. He calls the Dept. a few minutes later and is quickly off the phone. Jackie in turn advised me that I would have to sign the pikup ticket and then I can go acrosss the buiding to the lumber dept and they will help me load it. I advised her that I'm going over there and not signing anything until I see the product I paid 265.00 dollars for. She immediately replied "If I don't accept the product I must sign the pickup ticket anyway so she can do a return". Well there was a reason she had that speech ready, the product was damaged. I returned to Jackie and suggested to discount the product for damage to the stock. She walked away without asking how much and spoke to a supervisor. She retuerned right away saying no they can only do a refund on the order since it was " a special order item" ha! No authority to make the sale. So, I wrote on the ticket damaged in stock tranfer and initialed it before she rang up my credit card refund. The Fifth error on their part, I asked her to re-order it and she said she can't. I can ONLY re-order it by going back to the department where the fences are and have one of the floor reps order it! NO authority again! Well, I didn't order it. I'm spending my money on a new fence at another store. Now I lost 2 weeks, I can't install it during my time off work and now I need more time to find another fence! Oh yeah, the other time Lowes struck out swinging was when I bought 3 rooms of carpet from this same store and the print was so stretched out on the roll they couldn't match the pattern when they tried to seem it. They gave me a 250 discount then, so I even bought a BBQ grill from them. I'm glad I put it together myself because it still works!
View full review
Author
Review #436085 is a subjective opinion of poster.
0 comments

Lowes in Augusta, Georgia - Terrible customer service while buying a dishwaher

Arrived at store on 7/30/13 around 5:45 and was met by a rep named Sam Sam was not well informed about the product but all in all did a good job. I was told I would receive a rebate equal to the cost of installation at checkout. Well, this didnt happen. Sam asked someone, Tim his manager, and was told by Tim that he would need to look up the rebate on in house computer and print it. Sam couldnt find it and tried to get Tim his manager to help. Tim said he had a customer, which he didnt, and that we would just have to wait. We finally got Tim involved and were told it was a computer problem which was a lie as Sam had no trouble using the computer. Time was arrogant and not helpful at all. It tood almost two hours to buy a dishwasher. Tim left a bad taste for Lowes and I wont consider them again. This store is on Bobby Jones Highway in Augusta Ga
View full review
Author
Location
Augusta, Georgia
Review #434508 is a subjective opinion of poster.
2 comments
I purchased a special order patio door from Lowes in Rock Hill, SC on 5/30 on my visa. When the installer inspected the first door, frame was damaged at top so Lowes pickup up that door and reordered. Second door came and, yes, frame was damaged again--cracked on...
View full review
Anonymous
#690847

You're getting a full refund. What's your problem.

Author
Location
Rock Hill, South Carolina
Review #434305 is a subjective opinion of poster.
3 comments
If you are a person that is looking out for American jobs don't not let Lowe's install your carpet. Three Spanish guys that could not speak a word English installed my carpet. There was no possible communicating here! Also, it sounded like they were tearing my house...
View full review
Anonymous
#804512

I purchase 1633 sq. ft. Stain master carpeting I was over charge $1996.00 the next morning I return as they were making the corrections they screw up 3 times before they got i...

Author
Loss
$2000
Review #434031 is a subjective opinion of poster.
3 comments

Lowes in Tampa, Florida - Retract my previous complaint of Lowe's.

Recently complained of a GE cooktop I purchased from Lowe's. Since it was past the 30 day return date-I was not able to return it. I called the corporate headquarters and talked to a very nice person named Nicole. She and the local manager here in Sarasota, Gary, took care of the problem and let me return the cooktop for a full refund. THANK YOU is all I can say! Great customer service and they went way over and beyond what was expected. I never expected a refund but was hoping for an exchange. A forever customer of Lowe's here.
View full review
Author
Location
Tampa, Florida
Review #433761 is a subjective opinion of poster.
4 comments

Lowes - Your practices

In 2005 my husband was an employee at Lowes. He was to have been a full time employee, but due to a mix up in training date, he was not listed as such. They were in the process of fixing that when he became ill, he died in Feb, 2006 of MRSA. He was 60 years old and had never been sick ever. Your company not only denied his life insurance, but in your most understand and caring way charged me over $600.00 to replace and install two hollow core normal bedroom doors. No discount, no compassion, just business as normal. My husband told me when he started working there that Lowes was a great company and would take care of him. RIGHT! I haven't been in Lowes since, will never go into Lowes again, and will tell everyone I can to shop at Home Depot. You don't give a hoot about your employees, your supervisors don't know squat, Your HR people don't know squat and the stock he took out goes up and down more than any roller coaster in the world. I hope Lowes gets EVERYTHING they deserve, and I hope this was an isolated case and you don't screw all your employees like you did my husband. I do thank the two employees that came to his viewing, and the one that came to visit him in the hospital. I have waited years to get this off my chest, and I do thank you for that!
View full review
Author
Review #433726 is a subjective opinion of poster.