Lowes Reviews and Complaints
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Latest review first
Service is null at Lowes
I have spend approximately $25,000. the past 4 months at Lowes to redo my rent house. ONLY 3 people have been of service, the rest of the store only has people looking for paychecks without working! I bought 4 sets of outdoor doorknobs with locks and 4 deadbolts and had the man working in that department key them all the same. I put them on yesterday and found out that the keys didn't work on any of them. I carried one back to the store and a different man in that department said he couldn't fix the problem without a key that worked. I live 35 miles away and this is my closest store. I plan to take the locks and knobs off, return them. I have ordered replacements on Amazon and they will be here the day after tomorrow (all keyed alike). I also left printed out instructions asking for wire shelving to be cut to the sizes and numbers on the list. When I went back the guy was gone and the wire shelves were in my cart and NONE of them were the right size. Another problem was when I tried to get a 250' roll of 12 with ground electrical wire. I had look the time before for it and it was out. They had 100' and 50 ' rolls, but to get the 250' I needed it would cost me twice as much as the single roll. I talked to the manager and she said they had the 250' in stock, I asked her to get me one and when she looked, she couldn't find it. I had to spend twice the amount to get what I needed because their inventory count was not correct. I had two carts of lumber and other supplies, I loaded them on the carts while about 6 different employees passed by and non asked to help or to get help. The store I was in was in Nacogdoches, Texas. If I never have to go in that store again, it will be too soon.
Reason of review
Poor customer service
Let the company propose a solution
Unprofessional Service Review
Very Unprofessional Store on Maple transit does not know how to install carpet. Never followed through with customer and very disappointed in the product.
Lowes Employees Review
In Canada, all Lowes employees are good for is filling their stores with fresh hot Subway *** after they eat from the Subway that can be found in every Lowes front entrance. Come get a mediocre, flavorless sub after you receive your mediocre, uninspired service at Lowes. Seems like a fitting pair.
Bad Service Review
I've had awful service multiple times, as if I'm inconveniencing the person I ask for help. Their washrooms are always in god awful condition. They stink and I can always rest assured that the washroom at any lowes will smell like an old gym sock full of fresh hot ***.
Wrong Order Review
They messed up my entire order and want to fight my refund so now I'm taking my lawyer and going after these bastards west Philadelphia Lowes is by far the worst the staff if horrible and doesn't know a thing about customer service or their job
Lowes - Order Delivery Review
SO LAST WEEK I ORDERED ABOUT 900+ DOLLARS WORTH OF MERCHANDISE FROM THESE LOSERS ONLINE AND A WEEK LATER STILL HAVENT RECEIVED MY ORDER FROM THE LOWES IN WEST PHILADELPHIA BY FAR THE WORST ONE EVER I SPOKE TO ALL THE MANAGERS IN RESOLUTION OF MY ISSUE THOSE INCLUDING A JEFF, JIMMIE, ROB, KIETH, KIETH PLUS TWO I FORGET THEIR NAMES BUT THEY ARE NOT FIT TO RUN ANYTHING BUT THEIR LIPS HOW DO U SEND A ORDER AND FORGET TO SEND HALF THE ORDER THEN NO FREEZER AND EXTRA STUFF I NEVER ORDERED THE WEST PHILADELPHIA LOWES AGAIN BY FAR THE WORST
Contracted for Lowes in Naples to do our fencing. It is one year later and the fence is still not complete!
The fence is still not complete, even with all my attempts to work with management at Lowes, the subcontractor they hired- Coastal Deck and Fencing, and the contractor they hired for the permit- Peter Anthony Cafaro located in Orlando, FL. Inability to complete this project within a reasonable timeframe, finish it right according to customary industry practices. Numerous errors across the board from ordering the wrong color, lost replacement orders or ones never made, no communication or continued coordination within the parties involved, closing the file as complete, always short on parts, and quality of workmanship. Date Began: August 22, 2013 Purchased: September 2, 2013 Today's Date: August 20, 2014 Amount: $7,249.88; Lowes credit card Sales Reps Involved throughout Process (dates of phone/jobsite meeting notes to be submitted as requested): Tim- Store Manager; Anthony- Store Manager; Roger- Assistant Manager; Brian- store manager; HILMAN- District Manager; Blake - Project Specialist; Bruce- install sales; Randy- head of install office; Bill- install department; Monty- Pro Sales Department; Boydt of Coastal Deck & Fencing (installer) located around Cape Coral, FL; Peter Anthony Cafaro (Lowes Home Center- contractor- qualifier on the permit) located around Orlando, FL Installers leave trash, broken materials, mounds of dirt, 6 pallets and -- fencing to sit for months at a time end up splitting due to exposure to the elements and rain. No progress is made until I call to find out if the reorder of materials we’re waiting for have arrived, only to find out they have no clue or they will get back to me when they find out. I have listed the specific names of people involved above. No one ever gets back with me or knows what parts are ordered. At one point I called and was told they closed this work order that it was done- NO WAY!!! Lowes has lost replacement part orders, they have problems tracking correctly and they pass off responsibility to someone who knows nothing and each always promise they will stay on top of the situation- LIES. I always have to call back and it takes up to a half hour each time for them to figure out what is going on. The fencing installation consists of staples that do not penetrate through the wood because they are bent.
Reason of review
Problem with delivery
Lowes review in Bladensburg, Maryland: I purchased a refrigerator in december 2013 and the icemaker didnot work properly
I have called lowes several times about my refrigerator ice maker not working properly and I have done everything they ask me to try to solve the problem the ice maker does not make ice and has never made ice and they wont fix it and im am tired of there corporate office playing games with me they put you on hold on the phone and never return I am pissed and will never shop there again I need my fridge fixed and I don't know where else to turn Lowes sales people are great but there customer service is awful
Reason of review
Damaged or defective
Let the company propose a solution
I worked for Lowes for 2 yrs as an Installer for 4 stores in Georgia. I got to see it all let me tell you. They pay the installers a fraction of what they charge customers for installs because apparently the store doesnt make enough money as it is. Then they do everything to dodge the warranty on the products instead of standing behind them. I had to help countless customers out to get their warranty handled and risk my job because I didnt agree with the way they blew off warranty issues. Lowes has to be the worst of them all and yet they manage to stay in business. Brand new appliances tossed around in the warehouse and we get them to the job and they have dents, broken pumps, etc. We were told we should of checked it before we left. They have managers in the Installed Sales office that know nothing and get customers pissed off by opening their rude mouths or just flat out blowing them off. They pick and chose what they want to pay installers on and then get pissed when they dont want to work out of that store. Then the dumba** that oversees all the Georgia stores is nothing but two-faced and does nothing to protect his installers. Customer could punch an installer in front of him and the installer never said a word to get punched and he would say customer is always right. STAY AWAY FOLKS.
Lowes review: Samsung Dishwasher problem
I purchased Samsung dishwasher July 2013 and extended 5 warranty. Dishwasher worked for 3 days. I placed a call in 1st week of July and after about 6 repair visits it was finally replaced in September. One year later having same issue with new dishwasher. I called numerous times and getting nowhere. First repair company came in twice and could not fix the problem. Second repair company came in around July 20th and said that they need to order a part and it will arrive in 5-7 business days. Today is July 19th and no one contacted me. At this time I really frustrated and don`t know where to escalate.
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