Lowes Reviews and Complaints
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Lowes in Hagerstown, Maryland - Discount Card
I called lowes of LaVale To see if web site was right to uses a Home Depot discount card . They said that was right because there are the Home Depot within the area. I could use it. Three days later I go to lowes ( LaVale ) . They said I could not use it. I told them what was told to me on the phone. They still said I could not use it and they did not know were a Home Depot was. I told them there is two of them within 65 miles of LaVale and one within 75 miles. If I would have know this I would have gone to Home Depot and saved 20% . The drive would have been worth it,so I will from now on for my building supply and all other things.
Lowes in Gainesville, Florida - Bathroom renovation
payment in full made on mar. 23. work did not start until approx. 4 weeks later. this is the alachua, fl store. it is now aug. 1,2014 and project in small bathroom is still not complete. From beginning, orders were wrong, (cabinets, baseboards, doorframe, countertops, mirror doors for closets, seat in shower) There is no communication between store, general contractor, project manager and most importantly the customer. We were told yesterday sink cabinets and marble top would be installed today (men would be here at 8:30 AM). As per usual, Lowe's did not show up, and did not call or emai the customer. i called at 9:40 to inquire as to were the workers were and was told "oh they will be there monday morning." typical of lowe's for miscommunication or NO COMMUNICATION. i have had it. DO NOT HIRE LOWE'S TO HANDLE ANY PROJECT YOU ARE CONTIPLATING.
Lowes in Yukon, Oklahoma - Lawnmower repair over 1 1/2 months still waiting
I bought a lawn mower from Lowes in Yukon Oklahoma. Before it was a year old it broke down. I took it back knowing The motor had a warranty on it. The Woman at the desk told me since I hadn't purchased their warranty they couldn't help me. Another woman walked up and corrected her saying they could take care of it, but depending on the problem it could cost as much as $100.00 dollars. Three weeks later I called to check on the progress and was told they send the mowers out and there wasn't any information for me. I called a second store and they gave me the number of the shop. The mower shop said something was broke on the inside of the mower and they had to take apart the mower, take pictures, send them to Honda. She said it could take a long time before I hear something . It's been a month and a half since I've seen my mower and it's in the middle of mowing season. Thanks for nothing Lowes!
Lowes in Mount Laurel, New Jersey - Review
We used Lowes.com to purchase a washer. The online purchase was easy enough, and the site eagerly took our $400. Not even 10 minutes later someone from the local store called to say they didn't have the item in stock and were canceling our order. No apology, no offer to contact another store to find the product- just a rude representative stating she was canceling our order. We used our debit card for the purchase and a week later the funds are still on hold from Lowes. I called the customer service line and the representative stated that these things happen since the website doesn't always update. She then advised me to call my bank to have the funds released. Shouldn't she do that? Now I have to arrange a conference call between my bank and Lowes to get my money back. Lowes will never get our business again. And we were looking at them for a kitchen remodel. I advise all consumers to never make a purchase from Lowes.com if you like either having a product or your money, lowes is holding onto my money and I have no washer.
Lowes in Livingston, Texas - Rude Emplyees!
I bought a new *** eater, when I opened the box it was clearly used! I took it back and the employees accused me of using the *** eater! This is an insult since the box was taped together, and I only possessed the *** eater for a total of 20 minutes! I am disgusted and angry with Lowes and I WILL NOT go back there again! I would rather drive a hundred miles out of my way then give them my money or business! Since my experience was so bad with them I insisted they take everything I purchased back instead of just the *** eater which I only wanted to exchange until I got there and was treated so poorly! I will not allow this to happen again! Just so you know, that was the second time I had been to Lowes today (for other items) so they are not just losing a "one-time customer", they are losing a customer that went there at least once a week but I will be driving to Huntsville to Home Depot from now on!
Lowes - Kitchen countertop colour dispute
I say the colour of my new kitchen countertop is wrong. Lowe's says it is right. I have the sample I was given to look at. The fabricator and store installation person came to my kitchen. Their samples match my sample, none of which come close to the countertop. I suggested a third party decision (designer). No go. The people who would have to pay for the new countertop made the decision. Guess what they decided? Shame on you Lowe's. This is exceptionally poor customer service with no attempt made at a just resolution. It took 2 months of my perisistance to even come up with this answer. Shame --bad business practice.
Lowes - UPSET CONSUMER
I BOUGHT DRYER FROM LOWES IN ATHENS GEORGIA, PAID GOOD MONEY FOR IT. LAST WEDNESDAY IT STOPPED DRYING MY CLOTHES. I CALLED THE PROTECTION WARRANTY PEOPLE AND THE SCHEDULED TECH PRO PLUS TO COME OUT ON FRIDAY BETWEEN 1-5PM. NOBODY SHOWED UP OR CALLED ME. I CALLED THEM AGAIN AND THEY RESCHEDULED ME FOR TUESDAY BETWEEN 8-12, NOBODY SHOWED UP OR CALLED. I CALLED THEM AT 1PM AND THEY LIED AND SAID THEY SCHEDULED ME FROM 1-5. I HAVE E-MAIL THEY SENT ME AND IT SAYS 8-12. NOBODY HAS CALLED OR SHOWED UP. WHAT THE *** DO I HAVE TO DO TO GET MY DRYER FIXED.
Lowes in Atlanta, Georgia - Deck Nightmare!!!!!!
It took us 3 years to make a final decision on getting someone to do our deck. We signed a contract on May 3, 2014 with Lowes to get our deck done. We had very clear instructions on what we wanted; it is July 28, 2014 and we have yet to receive that deck. Lowes subcontracted their companies to do the work which is fine. However, if the service is going to be mediocre that is a problem. The first contractors went over everything with us and when it was time to get started, they were running behind and when they arrived, there was no project manager only the workers that only spoke Spanish. They were asking my husband what were they supposed to be doing?? Really, aren't they supposed to know? Also, they came to our home with someone else's plans not ours. My husband sent them away and we requested them to get another company that could handle the job. It took them weeks to resolve that issue, now we have the second company, they have torn down the deck, we had a dumpster in our driveway for a week, it was full so they took it away. But, they had more stuff to go in the dumpster and it is sitting in my driveway for the 2nd week now. It is a mess and no one has answers, they will not call us, we contact them. We have been getting the run around since we signed this contract. They come to work when they decide to we have had to tell the same people over and over again how we want our deck and I am so over it! I am so unhappy about how this has been handled! This deck is over $8000!!! When we try to get someone on the phone we get transferred and we have people telling us that it is not their responsibility. I will never deal with this company again!
Lowes - Review about Overcharge from Bayonet Point, Florida
Over charged. Price tag was 27% lower than register. Customer service never got off there butt to check price. They both just said well it's not in the sales flier. Had to push to get my money back. Not to smart when Home Depot has the lower price next door. New port richey fl
High Prices Review
You go to lowes ,cont get waited on you to look for help then that ppl dont care n that is why we need a home depot !!!!! You have the ppl standing around talking to each other!!!! If we had a home depot I would never shopp lowes nver again!!!lowes are to high on price!!!!this is Rockingham store!!!!
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