Anonymous
map-marker Riverdale, Utah

We all wish we had a money machine, but value integrity

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Nothing but trouble from the beginning. I chose to open a credit line because Lowe's has a less frenzied feel to it than Home Depot. The shopping experience seem's slightly more pleasant. Then the true colors show as I go into pay My first installment on credit, and there is a late fee that obviously doesn't belong there. rather than bill me the correct amount , and deal with the issue internally, the customer service clerk hands me a phone number and tells me to deal with the issue my self. I complied with the unfriendly suggestion. I called the number and had the clerical error removed. From that point I was willing to forgive the incident, but then every month that I go in to make my installment the same late fee is on the bill! From the first conversation that I had on the phone I double checked my due dates and made sure to show up in person a day early or the due day. It has been nothing but a problem with Lowe's and more headache than anyone should have to deal with. My wife and I will be paying the bill and moving on. We will be sure to everyone know what happens when you open a credit account with Lowe's. I could choose to paint This company with Crude word's, but it isn't necessary. The ugly shows in the customer service. How would you correct the neglect , and over collections? go back to the drawing board in terms of treating your customers professionally. No Relationship Building / Unmet Needs /No extra ordinary customer service / disorganized financing. Why would I shop here? Mike Wright Roy Utah You have my number.
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Loss:
$1680
Cons:
  • Poor financial service
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
Guest

Lowes doesn't issue credit, nor do other big box stores. The card you have is issued by an independent credit company.

Lowes has nothing to do with their billing. Take a look at the back of the card or your bill and you will find the name to the company that issued the card. Your complaint should be about the credit company, not Lowes. You may also find if you read the credit agreement you have with them may well state that the payment must be received in their office by a certain time of day.

By making the payment at a Lowes store you may delay the payment reaching their office on time. You need to educate yourself about the credit companies you are dealing with.

Anonymous

Warranty not honored.

I purchased a push mower last year from Lowe's. Along with mower I also purchased a 3 yr. extended warranty. Someone I hired to mow my lawn wrecked and bent the mower blade. Engine is running like a trashing machine. He did not tell me what he had done. I discovered the mower damage this weekend( 06/17/17) when neighbor offered to mow my lawn. I took the mower in to Lowe's today 06/19/17 where I purchased it and was told I have no coverage for human caused damage. What????? What is warranty for then? I have a new mower I can't get fixed because it was quoted it will cost $120.00 to fix it. Will never buy from Lowe's again or ever purchase large items and extended warranties from them. I called the 1-888-77LOWES service number was told to take it to store. As a results I never felt so frustrated in a store as I do with Lowe's.
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Reason of review:
Warranty issue
2 comments
Guest

Warranties and service plans cover DEFECTS, not DAMAGE. Take some time to read the warranty and you will understand why they didn't cover the repair.

If you buy a new car and on the way home drive it into a tree, would you expect the manufacturer to repair the car under warranty?

Same thing here, the someone you hired hit something hard enough to damage the mover. I suggest you look to the person you hired to pay for the repair.

Guest

Uh, a human caused the damage to your mower. Something was hit that was solid enough to bend your blade?

How in the world is that a manufacturing defect? That is all your extended warranty covers. That is all ANY warranty covers.

So he hit something that bent the blade and also bent the connecting rod or spun a bearing. Not the manufacturers OR Menard's fault.

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Anonymous

Treated like thief

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I've spent near 100k at opelousas, la. Lowes.... 30k in last 6months. Today i returned an unopened mailbox not unusable at newest home... I wasnt offered refund to my LAR or cash but was given a store card that i had to show drivers licence number to use.. cashiers were baffled when i asked customer service i was tild it was because of thievery and that i shouldnt be offended in a snotty reply. Im takibg my bussiness from this kinda treatment.
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Reason of review:
Return, Exchange or Cancellation Policy
4 comments
Guest

Did you leave out the fact that you didn't have a receipt? Most retail stores will only issue store credit for the lowest sale price the item had sold for.

They ask for the ID to put you in a data base of no receipt returns. When you exceed a certain number of returns without a receipt they will no longer accept returns without a receipt. Yes, this is to deter theft.

Honest people need to accept that they could refuse returns without receipts altogether and be happy they get anything at all back. The moral of the story is to bring your receipt with you when you want to return items.

Guest
reply icon Replying to comment of Guest-1327090

I didn't leave out point that i have commercial charge account that would have product on it.. if she wouldnt have jumped to conclusion because i wasnt in work clothes.

Guest
reply icon Replying to comment of Guest-1327577

So you would expect the store to take the tine to go through their records of your 100K worth of purchases to find a receipt you didn't want to take the time to bring with you. Your next post would be about how long it took to process the return, not to mention the people behind you that you made wait because you were too lazy to find your own receipt.

Guest
reply icon Replying to comment of Guest-1327090

And please try keeping 40k of receipts from last few months of twice a week shopping handy.

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Anonymous
map-marker Hialeah, Florida

Lowes is not the place to buy Appliance

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2 years ago I purchased a Washer, Drier, Stove top, and Dishwasher. All modern equipment all brand name. The washer was the first to go with only 3 months of use. It was under warrenty and it was fixed only to breakdown 6 months later for the same reason. lowes fixed it again. That lasted only 8 months but then lowes said the warranty expired. Then the stove top broke down with only one year of use lowes said the warranty was only for one year. The dishwasher and dryer broke down 2 years after lowe's said the warranties are expired. I am never buying anything domestic appliances from them again the total cost was around 3,000.00 they all break down I am still paying it and nothing works properly any more. the only thing working properly is my 22 year old refrigerator which I did not buy at lowes.
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Loss:
$3000
Pros:
  • Personal is friendly
Cons:
  • Did not stand behind product
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

5 comments
Guest

Why are you blaming Lowes? It is the manufacturer that stands behind their product with a warranty.

Most manufacturers of appliances cover them with a 1 year repair warranty. The manufacturer repaired the defects that occurred within that 1 year period. Why do you think Lowes is responsible for the appliances after the manufactures warranty expired? I can pretty well guarantee that they offered you the opportunity to purchase an extended service plan when you purchased the appliances.

If you had sent in your warranty cards the manufacturer more than likely offered you a chance to buy a service plan from them as well.

You got exactly the warranty coverage you were willing to pay for. Don't blame the retailer for your expecting more than you paid for.

Guest

Why do people insist on blaming the retailer for product defects? They don't manufacture them!

Why would you blame them for building *** appliances so you can save a couple of bucks over a good appliance? Blame the company that made the *** things and stop blaming the "retailers".

Guest

Blame the manufacturers

Guest

The washer is one of your appliances you could win a Small Claims Court judgement for refund or replacement . It broke down twice with the same issue and was never repaired correctly within the warranty period.

Guest

Lowe's doesn't manufacture the appliances. Why are you mad at them?

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Anonymous
map-marker Lynnwood, Washington

Screwed up appliance delivery with no notice to customer

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Purchased a clothes washer and gas dryer for original delivery date of Saturday, April 22, 2017. Called several days prior to push out delivery. I was given a new delivery date of Wednesday, May 3. On the original delivery date of April 22 I get a call from a guy advising me he was delivering my order. I told him it was rescheduled to Wednesday May 3. After waiting around all morning, I call the store on Wednesday May 3 to verify I am on the delivery schedule. I was told I was NOT and that their record shows that I am scheduled for delivery on Monday, May 8. So someone at the store rescheduled me for a new delivery date and neglected to inform me. This is the Lynnwood, WA store. Apparently they have a terrible communication problem not only between their employees and worst of all with their customers. I am not a happy Lowe's customer and will definitely remember this in deciding where to make my next purchases.
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

No answer to phone inquirey

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I called the niles & Benton Harbor store about a paint question, was put in hold for over 8 minutes at both stores , the paint department never answered
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Reason of review:
Poor customer service
Anonymous

Bad service, lies about delivery, uncaring employees and managers

Worst customer service, constant delay, incorrect information, no consistence schedule for personal, no access to area experts. Started with failure to deliver tile on time by a few days, moved to failure to measure two doors on the order only measured one, one-and-a-half-week delay, to a month delay past what initially told to get a garage door. Never being able to get ahold of anyone in any department when needed, hung up on two or three times each call in about 15 different times of trying to call. Must follow up on everything, no preemptive notification, uncaring managers. I will never shop at Lowe's again. If it was no too late to do so I would cancel the doors and order them else where.
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Reason of review:
Poor customer service
2 comments
Catlyn Tkn

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Guest

NEVER by an installed product from a big box store. The do not have their own installers.

All the work is subcontracted. Buy directly from an installing dealer. That way you are talking directly to the people doing your work rather than someone that will have to call another company to see what's up with your project. You also increase your cost when you buy an installed project at a big box store.

The big box store marks up the price the installers charge to cover the time and expense of working between you and the installer. The choice is yours, save money and get better service dealing directly with an installing dealer or put a big box store in the middle and add to your hassles and pay more.

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Sami Lov

Lowes - Customer Care Review

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Waited 2 hours for tile to be loaded first trip. I am back waiting for remainder of tile,we are going on 30 min already. Will keep my buisness at Home Depot from now on. I will travel the extra 3 miles or so. Complete lack of customer appreciation! Very sad!
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Reason of review:
Poor customer service
6 comments
Guest

Whats keeping you from loading your own tile? If time is so critical it seems like you would grab a cart load the tile and put it in your vehicle.

If you can get it out of your vehicle when you get home it sure seem like you could get it loaded at the store. Sounds like someone is a little bit lazy.

Sami Lov
reply icon Replying to comment of Guest-1316568

Ok dumb ***

1600 square feet on pallets in warehouse.

Don't think they would appreciate me taking their forklift .

Lol

***

Sami Lov
reply icon Replying to comment of Sami Lov

Know the details before open g your mouth.

Sami Lov
reply icon Replying to comment of Sami Lov

Easter

And you have only this to do with your time !

Yep someone IS lazy

Guest
reply icon Replying to comment of Sami Lov

Haven't seen a warehouse at a Lowes store in my part of the country. If this is the case you fail to mention if there are other customers waiting in front of you.

Are they busy helping other customers. There is usually more to the story than gets told.

Sami Lov
reply icon Replying to comment of Guest-1316884

Stay on your side of the country .

You need to find something to do with your time ,

Not respond to things you know absolutely nothing about.

Go for a walk or plant some flowers!

Lol

Are you single?? Need a partner! Hope Trump makes you proud Dumb *** Texan

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Anonymous
map-marker Tucson, Arizona

DELIVERY DISASTER

WAS SUPPOSED TO HAVE A WASHING MACHINE DELIVERED IN MORNING, AND WAS CALLED STATING THAT IT WOULD BE DELIVERED BETWEEN 1200 (NOON), AND 2:00 PM. WELL 2:00 CAME AROUND, AND NO DELIVERY PERSONNEL. CALLED DELIVERY SERVICE, AND EXPLAINED WHAT HAD HAPPENED, AND I WAS SCHEDULED TO GO INTO WORK, AND WASHING MACHINE DID NOT GET DELIVERED. MARIO EXPLAINED THAT HE DID NOT KNOW WHERE THEY WERE, BUT WOULD CHECK. I EXPLAINED AGAIN THAT I HAD MISSED TIME AT WORK ALREADY, AND COULD NOT MISS MORE. MARIO HAD NO EXPLANATION, AND WANTED TO RESCHEDULE, BUT LOST TRUST IN ANY OF THEIR DELIVERY SERVICE, SO I WOULD HAVE TO GO PICK UP EITHER THAT NIGHT, OR THE NEXT DAY. OF COURSE, NO EXPLANATION, AND BASICALLY POOR CUSTOMER SERVICE, AND OR COURTESY. THIS HAPPENED AT THE LOWES 1800 W. VALENCIA ROAD TUCSON,AZ.
View full review
Cons:
  • No delivery of purchased product
  • Customer dis-service
Reason of review:
Poor customer service

Preferred solution: CONTACT THE CUSTOMER IF DELIVERY IS RUNNING LATE, OR BETTER YET,HOW ABOUT BEING IN THE TIME YOU STATED YOU WOULD BE THERE.

1 comment
Guest

your CAPS lock is stuck

Anonymous

Lying Lowes employee calls police on a false vpo

Customer with his wife went in to Father's Day shop and on seeing his ex, went to the opposite end of store to purchase. Without speaking to her or bothering her. They called over the intercom for a lock down and police came. She had called them and stated she had vpo They detained him only to discover that there was NO vpo at all and released him. The wife was terrorfied. Why is she still working there! She caused a scene at the store and caused problems over her lie
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Jimmey Edp
map-marker Stow, Ohio

Fence installation

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Do yourself a favor and go somewhere else. The scheduling is a nightmare, customer service clueless, installation guys rude and unprofessional and the length of time till you actually get your fence is ridiculous. Top dollar for *** service. The supplies are still sitting in my driveway waiting to be installed, and the manager who assured me he'd take care of everything has to be called over and over again as they don't have voice mail when they are not avialable. I've made about 15 calls to Lowes trying to figure out what is going on and still have gotten now where. The only people worth anything are the sales guys that will charm you into that sale and credit approval. Don't fall for it, they suck
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Loss:
$5000
Cons:
  • Installation people
Reason of review:
fence installation

Preferred solution: Full refund

1 comment
Mary D Jji

I can understand your pain with the same store. I was promised a fence installation in Spring.

Fence finally installed July 1st. Lowes forgot to order the gate. It's now mid August and still no gate. They are holding me up from other projects I need to get done.

All I get are promises. Other customer.

projects are getting done and I keep being pushed to the back burner. Good luck!

Anonymous

Not a honest place to do business with.

I was going to install new flooring in my living room. I usually install it myself, but they were running a half price deal on installation so I thought why not? They sent someone out to measure and do an estimate. When I contacted Lowe's back they said the installer guy who did the estimate only could do part of the job, that I would need to purchase a different more expensive product for him to do the whole job. I explained to the guy at Lowe's that I had some of the expensive product left from a previous installation that Lowe's had done a few years before. The product would work just fine to do the job. The guy at Lowe's told me I must purchase new expensive product or the installer could not do the job. I told the Lowe's guy I would do the installation and since the other installer person that they had do the estimate only provided a partial estimated, I wanted a refund for the cost to estimate or apply it toward my purchase. They Lowe's guy said he would do neither and it was to bad. Then he asked me if I was ready to place an order? I told him that was to bad.
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Reason of review:
Pricing issue
1 comment
Guest

You aren't going to find a lot of stores selling carpet and installation that will install carpet you have had sitting around for a few years. There is no way of knowing how it was stored and what condition it's in.

The only way they can warranty their installation is by selling new flooring. Your expectations are unreasonable.

Anonymous

Leaking toilet

Had 2 toilets installed by lowes installation service approximately 3 weeks ago. 1 started leaking from the water supply line. Called a reputable plummer. Told us plastic line was cracked and not tightened enough on both toilets. Also tank and bowl were not tightened properly. Will not use lowes installation companies again.
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Reason of review:
Bad quality
Anonymous

Zero assistance

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I prepaid for fencing materials that was $300. I was told somebody would assist in dropping the product and after an hour and multiple times standing in line to get somebody to come nobody would assist. Finally went to customer service and got my money back and I will be going to Home Depot from now on for everything.
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Reason of review:
Poor customer service
Resolved
Allina Oqy

Resolved: STILL WAITING FOR WASHER/DRYER

My husband and I ordered a washer and dryer on black Friday. The scheduled delivery was Mid-December and now its March. My washer and dryer finally arrived today after countless calls and complaints about a delay in delivery. On arrival, the delivery services tells us that they cannot install our gas dryer even though we paid for installation. Basically Lowes did not send us the right installation team that we needed and now I have a dryer sitting in my guest bedroom for a few more days until they can finally send someone else out. I have had it. I demand compensation. Worse service ever. I will never buy an appliance from Lowes again.
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Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

get real

Guest

Buy AMERICAN You likely bought one of the imported Samsung's that is why you waited 3 months.

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