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Unhappy with Lowes and the Valspar paint they sell

I bought paint at Lowes when I could get a friend to drive me there, prepped the area I want to paint, set aside time on a day off to do the painting and then ran headlong into a brick wall with the cheap quality of the paint itself. Instead of the deep red paint nicely covering the white (painted) shelves, I got what looked more like wood stain- uneven and mostly transparent coverage. Letting an area dry, I then tried a 2nd coat on it and it was obvious that I'd need a 3rd and perhaps even a 4th coat to achieve an even finish. This is totally unacceptable from a $44 a gallon can of paint! I don't have the time or the money to apply that many coats of paint and resent the inferior product they sold me and the time Lowe's has wasted for me. So I'm sitting here writing complaints instead of getting the painting done as I had planned until I can beg a ride to Benjamin Moore. Why does Lowes have so little respect for its customers?
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1 comment
Anonymous
#852794

Your problem is using a red paint over white. The tint base on the red paint is translucent rather than a heavily pigmented base.

You need to start with priming the are to be painted with a dark primer. Even with the dark primer expect to use 2 coats. Their mistake was not telling you to use the dark primer. This will be true of any deep red paint.

I had the same problem with Bher paint at Home Depot. Once Bher told me what to do and I used the dark primer it worked great.

Review
#519284 Review #519284 is a subjective opinion of poster.
Loss
$86

Lowes - Product Delivery Review from San Antonio, Texas

Ordered product they told me they would contact me by phone went 5 days after estimated delivery to store to see if it was in they barely got to it once I was in person told me to wait 8-10 days gave it 20 just to be sure I called they said 2 more days that they had it on their paperwork that it was on the way so I go once again to store in person because I didn't get a single call they ordered the wrong $‼️❗️‼️So all that for nothing. Ended up getting product sooner at Home Depot. Thanks for nothing!!!!! They can at least keep in contact with the customer so they won't have to baby sit the employees on who's getting what and wheeeeennnnn
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Review
#519196 Review #519196 is a subjective opinion of poster.
WARNING regarding Lowes: Yesterday, my girlfriend caught a $400 fraudulent debit card purchase while it was still a pending transaction and called Lowes customer service multiple times trying to preemptively stop/cancel the purchase. What did Lowes do? NOTHING! They...
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12 comments
Anonymous
#1584799

NEVER EVER use a debit card. Use a credit card and keep the balance paid off.

With a debit card the money comes directly out of your checking account and you have to fight to get it back in the case of fraud. With a credit card you can dispute the charge and not pay it if there is fraudulent use, keeping your money safe.

Get a credit card that gives you cash back. Make electronic payments weekly to keep you balance down and build up a savings account with the cash back payments you receive.

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Review
#518986 Review #518986 is a subjective opinion of poster.
Loss
$400

Lowes review: Review

Extremely poor customer service experience! The employees did not know where to direct me to find furnace filters?! Really? The dept manager made a huge scene and made me wait at the cash register for over 20 min while 4 other employees watched on and noone could even find the product to do a proper price check. Very rude department manager made things worse and I left my purchase at the cash feeling pissed, angry, embarrassed and not listened to. This would have never happened at Home Depot and I will NEVER return to Lowe's for any reason in the future! Horrible experience, collossal waste of time, want to forget it asap! Training team should look at home depot for much needed customer service skills. Unbelievable.
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2 comments
Anonymous
#924705

Would never happen at Home Depot? What a joker!

Anonymous
#852235

Whats the issue? They couldn't find something you yourself could not find?

Better hold these people accountable for being as stoopid as you right? EVERYONE SHOULD KNOW EVERYTHING ABOUT WHERE THEY WORK!

You do realize cashiers are not allowed to leave their registers right? That's why they stood around and just watched you make a scene over a price check on a cheap furnace filter.

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Review
#518111 Review #518111 is a subjective opinion of poster.

Lowes review in Conroe, Texas: Washing machine

Broke down after 3 months, on hold for 40 minutes trying to schedule repairs, lousy customer service. Was told because I did not purchase extended warranty, which goes into effect after a year they could not guarantee product after repair, would not accept return of the product and basically I am out of luck. They suggested I must have gotten one of the few machine that would not function properly and that was too bad, so sad!!!! I informed the person that I had bought from Home Depot and never had a problem with their products and would never use LOWES again!!!!
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1 comment
Anonymous
#852369

It doesn't make any difference where you bought the machine. The manufacturer is responsible for the 1 year warranty that comes with the machine, not the retailer.

The manufacturer warranty covers REPAIR not replacement of the machine. Read your warranty and it will tell you to contact the manufacturer for repair. Who are you trying to schedule service with?

Hopefully you are calling the manufactures service number as they won't pay for warranty repairs unless they are made by an authorized service company. Hope you feel proud of you childish outburst with the person you were talking to.

Review
#518089 Review #518089 is a subjective opinion of poster.
Loss
$300

Lowes review in Hagerstown, Maryland: Discount Card

I called lowes of LaVale To see if web site was right to uses a Home Depot discount card . They said that was right because there are the Home Depot within the area. I could use it. Three days later I go to lowes ( LaVale ) . They said I could not use it. I told them what was told to me on the phone. They still said I could not use it and they did not know were a Home Depot was. I told them there is two of them within 65 miles of LaVale and one within 75 miles. If I would have know this I would have gone to Home Depot and saved 20% . The drive would have been worth it,so I will from now on for my building supply and all other things.
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2 comments
Anonymous
#853441

i dont understand why you just wouldnt use the discount card at an actual home depot... you got it the card, use it where it says to.

Anonymous
#852239

So 65-miles s nearby? That's hardly the same market!

Nearby when it comes to retail is normally 20 minutes or less. I could for see Lowes employees not being aware of Home Depots more than a hour away because they DON'T WORK for Home Depot they work for Lowes.

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Review
#517491 Review #517491 is a subjective opinion of poster.

Lowes review in Gainesville, Florida: Bathroom renovation

payment in full made on mar. 23. work did not start until approx. 4 weeks later. this is the alachua, fl store. it is now aug. 1,2014 and project in small bathroom is still not complete. From beginning, orders were wrong, (cabinets, baseboards, doorframe, countertops, mirror doors for closets, seat in shower) There is no communication between store, general contractor, project manager and most importantly the customer. We were told yesterday sink cabinets and marble top would be installed today (men would be here at 8:30 AM). As per usual, Lowe's did not show up, and did not call or emai the customer. i called at 9:40 to inquire as to were the workers were and was told "oh they will be there monday morning." typical of lowe's for miscommunication or NO COMMUNICATION. i have had it. DO NOT HIRE LOWE'S TO HANDLE ANY PROJECT YOU ARE CONTIPLATING.
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1 comment
Anonymous
#853232

same experience. very poor communication with contractor and store installation dept and manager.

contractor measured incorrectly, ordered wrong pieces, never there when they tell you and never communicate esp, when you have to make arrangements for your pets.. want $$ upfront but take 4 months now after payment in full and kitchen renovation is still not complete since april when contract was signed and payment made.

owed us credits of work they didn't do and still have not seen that yet. if i had read these reviews first i wouldn't have choosen lowes to do the work and definetely will never recommend using them for any type of renovation!

Review
#517325 Review #517325 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$23000

Lowes review in Yukon, Oklahoma: Lawnmower repair over 1 1/2 months still waiting

I bought a lawn mower from Lowes in Yukon Oklahoma. Before it was a year old it broke down. I took it back knowing The motor had a warranty on it. The Woman at the desk told me since I hadn't purchased their warranty they couldn't help me. Another woman walked up and corrected her saying they could take care of it, but depending on the problem it could cost as much as $100.00 dollars. Three weeks later I called to check on the progress and was told they send the mowers out and there wasn't any information for me. I called a second store and they gave me the number of the shop. The mower shop said something was broke on the inside of the mower and they had to take apart the mower, take pictures, send them to Honda. She said it could take a long time before I hear something . It's been a month and a half since I've seen my mower and it's in the middle of mowing season. Thanks for nothing Lowes!
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1 comment
Anonymous
#849990

Why are you blaming Lowes? It sounds like it is a Honda motor you are having a problem with.

Honda is responsible for the warranty NOT Lowes.

If they require the shop send pictures and get approval before repairing the motor they are causing the delay NOT Lowes. Consumers need to learn that the manufacturer is responsible for the warranty and not the retailer.

Review
#517266 Review #517266 is a subjective opinion of poster.
Loss
$269

Lowes review in Mount Laurel, New Jersey: Review

We used Lowes.com to purchase a washer. The online purchase was easy enough, and the site eagerly took our $400. Not even 10 minutes later someone from the local store called to say they didn't have the item in stock and were canceling our order. No apology, no offer to contact another store to find the product- just a rude representative stating she was canceling our order. We used our debit card for the purchase and a week later the funds are still on hold from Lowes. I called the customer service line and the representative stated that these things happen since the website doesn't always update. She then advised me to call my bank to have the funds released. Shouldn't she do that? Now I have to arrange a conference call between my bank and Lowes to get my money back. Lowes will never get our business again. And we were looking at them for a kitchen remodel. I advise all consumers to never make a purchase from Lowes.com if you like either having a product or your money, lowes is holding onto my money and I have no washer.
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Review
#517246 Review #517246 is a subjective opinion of poster.
Product
Lowes Website

Lowes review in Livingston, Texas: Rude Emplyees!

I bought a new *** eater, when I opened the box it was clearly used! I took it back and the employees accused me of using the *** eater! This is an insult since the box was taped together, and I only possessed the *** eater for a total of 20 minutes! I am disgusted and angry with Lowes and I WILL NOT go back there again! I would rather drive a hundred miles out of my way then give them my money or business! Since my experience was so bad with them I insisted they take everything I purchased back instead of just the *** eater which I only wanted to exchange until I got there and was treated so poorly! I will not allow this to happen again! Just so you know, that was the second time I had been to Lowes today (for other items) so they are not just losing a "one-time customer", they are losing a customer that went there at least once a week but I will be driving to Huntsville to Home Depot from now on!
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1 comment
Anonymous
#849891

The correct terminology is string trimmer. Unless you purchased a We3deater the brand name.

The odds are good the original purchaser boxed it backed up and told them it was never used.

When this happens it goes right back on the shelf and sometimes even when used after it's cleaned up. I don't really care about your silly complaint, I was mostly annoyed by your incorrect referencing to string trimmers.

Review
#517199 Review #517199 is a subjective opinion of poster.
Loss
$313