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Lowes Estimate Review

Lowes measured our patio slider at 70 inches rather than the standard 70.5. The estimate more than doubled because of the 1/2 inch. We went home and measured and watched videos to see how to measure and measured some more and we got standard 6 foot door-not custom 5.11 inches. Very disappointing!
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Review
#503463 Review #503463 is a subjective opinion of poster.
Service
Lowes Estimate
I ordered a dishwasher on lowes.ca and the dishwasher showed as being in stock and available. I went ahead and paid for the dishwasher and completed the order with a pick up date scheduled for two daya later. A day and a half later I get a call from lowes saying the...
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13 comments
Anonymous
#1522576

You think that is bad. I am going on 3 months now for the same situation!

I ordered decking material on 5/11, 28 orders all paid with Lowes Gift Cards. A week later they say they don't have that color, but they have a different color available. So I tell them I will take that. They tell me they can cancel the order but it will be 5 to 30 days to get my gift cards back so I can pay for the different color.I need the decking so I pay again for the color they have available.

A week later I receive 1 gift card in the mail for just one of the orders.I called them regarding it and they tell me I need to wait the 30 days before they can investigate. I call at 30 days. They tell me the other cancellations were on hold and they would release them. A few days later I get 8 gift cards in the mail.

I wait a couple of days and no more come. I call again, and they say they are sorry, some are still on hold and they would release them. A few days later I receive 12 gift cards. I am still out 7 gift cards.A couple of weeks later, after a surgery recovery, I call to deal with them again, figuring they still had some on hold.

This time they said they had sent all of the gift cards. They did not!

I received email notices for the 21 they did send periodically, and no email notices for the 7 that I didn't receive.It is now over 2 months from ordering and I am still out another $1K due to their screw ups, which they tell me they are investigating. I may need to take them to court to get the money back that they took from me!

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Review
#503328 Review #503328 is a subjective opinion of poster.
Product
Lowes Credit Card

Lowes in Lake City, Florida - *** service/ no care attitudes

lowes in lake city fl is the crappiest lowes ive ever seen!!there is not any employees around to tell or help you with anything,if you can find someone they point to where whatever it is your looking for than you have to go and search for it all over.the employees there at lowes in lake city i feel are just waiting on a paycheck.also ,from what ive been told 90 percent of staff (non management only make 8-10 dollars an hour!!!maybe thats why the're not motivated!come on lowes,wake up and pay and push your employees to do better.
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2 comments
Anonymous
#832766

What do you need, someone to hold your hand and take you from item to item?

Anonymous
#832675

You are the one that needs to wake up. Shareholders only care about the bottom line.

The reason it's so hard to find someone is they keep cutting back on payroll. The few people that are left just can't walk everyone all over the store, thats why they point.

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Review
#503050 Review #503050 is a subjective opinion of poster.

Lowes in Grand Junction, Colorado - No help

We ordered a door from our Lowes store. My husband went to pick it up and it was not protected with any kind of card board or shrink wrap. He is sixty-eight years old and was not offered any help in loading it into the back of our pick-up. Thank goodness for help in the parking lot from another gentleman and his wife. I think this should be a service for anyone who needs help. Next time I guess we will bring our own strong man to help out. Oh Yeah, we don't know any strong men or women.. to aid us.
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3 comments
Anonymous
#833269

That's the way it is when you shop at a "big box" store. That is why you pay less than what you would at a small lumber yard.

If you are looking for quality and service use you local lumber yard. You get what you pay for.

Anonymous
#833066

What were you going to do with the door once you got it home?

Anonymous
#832202

Maybe next time he should speak up and ask for help.

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Review
#502620 Review #502620 is a subjective opinion of poster.
Service
Lowes Parking

Lowes - No help from mangers essex Jct Vermont

I stood in line for 20 min as I watched two store managers Chris and Jason (I saw their names on their vests today) walk right by the returns desk and never help. I also witness these two so called mangers be demeaning to staff and a person who had a vendor on their vest. I have been in the business world for over 25 years and these two managers would never work for me. I will not shop at this store ever again. If I was in the corporate office of Lowes I would look at my mangers hiring practices.
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2 comments
Anonymous
#838285

Well, they are the same in Alabama...I spent over $10,000 on the new shake shingles and 8 months later so many have fallen off that my house looks awful. Rude to talk to and my installer actually told me he did not have a ladder available...when I get this resolved, we will never go back to Lowe's unless one of the kids needs a potty..

Anonymous
#833068

If you worked for the company for any length of time you would avoid the return desk too.

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Review
#502586 Review #502586 is a subjective opinion of poster.

Lowes Manager Review

Here in macon on zebulon road lowes there is a little manager peeon named larry mudd he is a bold face liar treats customers like *** and doesnt care this pos should lose his job and then maybe he will learn respect t
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Review
#502542 Review #502542 is a subjective opinion of poster.
Service
Lowes Manager

Lowes - Department Review from Cranston, Rhode Island

Extremely rude response from a salesperson I requested information from in the hardware dept. I felt I was bothering him .The second associate was in the paint department by the name if Celso who had no patience and a poor attitude.I have been a customer for over 9 years and the service was very poor and unacceptable.
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3 comments
Anonymous
#833070

i'm guessing you probably spent a million dollars there as well and that we should give a ***.

Anonymous
#831634

SharkNasty, if any of Lowes' employees feel as though working at Lowes for $9 an hour and having to deal with difficult customers an issue then they shouldn't be working there at all. The customers, whether difficult or nice are truly the ones signing their paycheck so the customers definitely deserve all the respect and assistance.

Anonymous
#831554

Your life sounds rough. Try working at Lowes for 9 bucks an hour dealing with people like you.

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Review
#501715 Review #501715 is a subjective opinion of poster.

Lowes in Port Saint Lucie, Florida - Cashier(jay) was rude and unfriendly

I walked up said hello! And said I had an online pick up. He walked away and never said anything. I see him and another associate going through stuff in a cabinet. If he would have spoke to me I would have told him it was a 9 ft umbrella. But he went through many small things as a I watched from afar. And then he came back. And I said if you would have spoke to me I would have told you what it was. He said we figured it out. 10 min. Later he has me sign and that was my unfriendly shopping experience.
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1 comment
Anonymous
#831469

Hello lowe's I wish to say something about your policy towards veterans that shop at your stores. I and many more vet's want to know why you changed your policy towards us.

I have shopped at your store for a long time and now you do not want my business any more as you have elected to change your policy towards us now that we are not service connected. Was not our service time good enough for you now? It was before you wanted every nickel and dime we service people spent in your stores - yes, we where good enough for you then but not now if it wasn't for every one of us that serve in the arm forces .from the being of of all the was we have fought in and our fellow buddie's die and some of us lived to finish it . People like you would not have a store to sell any thing .

How can you people be so foolish to say only if your wounded that your connected do you employed a policy maker that felt that he hate's those that was not wounded or one that never stood up for his country -what is it? I feel a person that would stoop that low to try to segregate service men and women from one who fought and one who served in our country to keep It free is just as important as the one who died for it because they both would die for it. you are without a doubt one who along with a few more are not worth a crying dime as the saying goes.

I am not mad - just saying what has to be said you can bet your bottom dollar that this will go out to all veterans by word of mouth and by phone and will be said as in as many service organizations that can be reached. if you value the x-service men and women and those who served to Keep you free you free write a public opology brad lanthier 5655 highlander orange texas 77630

Review
#501374 Review #501374 is a subjective opinion of poster.

Lowes in Cotati, California - Accused of shoplifting after returning merchandise for exchange

We recently bought several granite umbrella stands from this store. When we arrived home and unpacked, we found one of them cracked in half. No problem at this point, we understand these things happen. We returned to the store and waited in line for 30 minutes at customer service. The woman that helped us (small, with glasses) looked at the base and asked us "if we were sure we didn't crack it when unpacking it. Basically accusing us of the damage. We said "no" we did not crack the stand. She then stared at her computer for five full minutes. Next she got on her cell phone and walked away so we couldn't hear her. She came back in 5 minutes and said she would allow a "one time" exchange. I asked her what she meant by that, and she said she was just repeating what her supervisor said. I asked to speak to her supervisor but was told she had just left the store. She looked at her computer and said there were 5 more umbrella stands with our color in the garden department. We were told to "go find one" and them come back and stand in line again. We walked across the store to where they keep the stands and found they had zero stands in our color. We verified there were no more "in back" with another employee in that dept. When we asked if the inventory system had a mistake, he said the inventory system was "a mess" and he never relied on it. So we compromised and selected one with a different color. We went back and stood in line for 20 minutes at customer service. By chance, we ended up being helped by the same girl that "helped" us before. She couldn't understand why we chose one of a different color and said that they couldn't do an exchange on that basis, even though they are the same product from the same manufacturer. We pointed this out, and she left to "call her supervisor" again. This time she was gone for 12 minutes. She came back and said since her supervisor was now in a "good mood" she could move forward with the exchange, but there would be "a lot" of paperwork. This next phase took 15 minutes, where she stared at her computer screen and typed maybe 6 words during the whole process. Finally, she handed us a receipt without a word. Never in this whole process, which took almost two hours, did she offer an apology or thank you for our patience. But what happened next is why we will never visit a lowes store again. We walked through the checkout stands and were almost through the door when the alarm triggered and a automated voice told us to return to the check stand. I stopped, turned around, and saw a 20 something man running towards our family. He grabbed out cart and muttered something about "shoplifting" and began walking back to the check stand with our cart. Both of my children were so scared by the alarm and the aggressive nature of the cashier that they began to cry. I followed the cashier back to the checkout stand. There was a line there, and about a dozen people heard this cashier say to me "Now, did you forget to pay for this item?" I explained to him that this item was an exchange and gave him the receipt. He examined it closely and said her would have to "verify" the receipt with customer service. He opened his cell phone and turned his back to me. A few minutes passed and he turned back to me. He said customer service was busy and that I would have to wait a few minutes for them to call back. He asked that I stand to the side while he helped other customers. He checked out 5-6 customers. My kids were still shook up by his demeanor and the alarm, so I walked back up to him and asked him how much longer we would have to wait. He gave a very condescending look of exasperation and said he needed to checkout his customers and that i should be more patient. At this point, I had enough. I told him I was walking out the door and would never be back to any Lowes for any reason. He said "Fine, but don't be surprised if the police are knocking on your door later." I said - that would be great, because the police are more reasonable than anyone at lowes. As I walked out the door, the alarm went off again and again my kids began to cry. All of this over defective merchandise. A $29 umbrella stand. Never again.
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Review
#501079 Review #501079 is a subjective opinion of poster.
Service
Lowes Cashier

Lowes Employees Review

Lowes employes don't help you weste you time goin ther bad experience a lot off times
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#501070 Review #501070 is a subjective opinion of poster.